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Hi, I have an issue with the plugin. Updating to woocommerce 5.7.1. breaks fv player.
Videos don’t play and display an Javascript error.
Has this issue perhaps been documented before? I would be grateful if you could help me fix it.
Thank you very much.
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Hello Jeongseung,
thank you for reaching out to us!
The 5.7.1 core version of WooCommerce was released on 23rd of September. We have not gotten any other complaints yet, but it is still recent enough for other complaints to appear.
Please, try to open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then try to load the page with the video again and see, if any error appears on the console.
Also try to go to Settings -> FV Player and click “Check Template”. See if it shows any issues.
Thanks,
Maria
Hello Jeongseung,
I have tested out the new core version of WooCommerce and I was not able to reproduce the issue.
Another troubleshooting step you can try is to check your PHP logs.
Try installing this plugin: https://wordpress.org/plugins/error-log-monitor/ Then repeat playing the video and see, if any error appears in the log.
You can also check PHP error logs directly on the server. If you are not sure about it, the server technical support should be able to give you a hand.
Thanks,
Maria
