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Coconut return status

[Solved]

Foliovision › Forums › FV Player › Troubleshooting › Coconut return status

  • Gregory 3 years, 7 months ago

    Hello, I would like some help with the returning information from coconut.
    I have system configured with Digital Ocean + BunnyCDN + Coconut.
    Suddenly the coconut job is not returning at all. No information.
    Can you help me identify what is blocking the return data and where?

Viewing 10 replies - 1 through 10 (of 10 total)
  • Mária Stašová 4 years ago
    Avatar photo

    Hello Gregory,

    thank you for reaching out to us!

    If something fails in Coconut, the FV Player -> Coconut Jobs screen should show a job that ended in an Error.

    If you do not see these, then please check in FV Player -> Coconut Jobs -> Settings, if everything is connected correctly.

    Also log into your Coconut account to see, if the missing jobs were started.

    Thanks,
    Maria

    Gregory 4 years ago

    Hello Maria,

    Thank you very much for your answer. I made some exception on my cache system
    and now it is working without any issue.

    Have a nice day.

    Martin 4 years ago

    Hello Gregory,

    please let us know about the adjustments you had to make if you have a minute. I wonder what caching could be causing the issue here and if we could fix it in FV Player Coconut directly.

    Thanks,
    Martin

    Gregory 4 years ago

    Hello Martin,

    The issue started after I enable opcache in server side.
    I think that the job is done by adding *?fv_player_coconut_job_id=* in exception list of wp-optimize plugin.
    To be honest I’ve done several changes without proper testing in each one.

    Gregory 4 years ago

    Update: Even though the job process returned as completed, when I try to select the video from fv player, the choose button isn’t working. At the browser console is returning Uncaught TypeError: splash is undefined, when I press the button Choose from the media library window.
    Any ideas?

    Martin 4 years ago

    Hello Gregory,

    I guess wp-optimize just lets you ignore any query string and it was loading the homepage for that URL with ?fv_player_coconut_job_id= We will check if we can add that URL to exclusion for wp-optimize automatically.

    Other solution would be to use WordPress REST-API for it, but we prefer to keep that disabled.

    If you are getting errors for your job, then please go to wp-admin -> FV Player -> Coconut Jobs and click the “completed” word in the “Status” column for the encoding job. It will popup some data, like this:

    {
      "id": "mJ54fWsnDtyKmC",
      "created_at": "2021-10-12 13:51:52 +0000",
      "completed_at": "2021-10-12 13:52:19 +0000",
      "status": "job.completed",
      "progress": "100%",
      "input": {
        "status": "input.transferred"
      },
      "outputs": [
        {
          "key": "jpg:150x",
          "type": "image",
          "format": "jpg:150x",
          "urls": [
            "https:\/\/...jpg",
            "https:\/\/....vtt"
          ],
          "status": "image.created"
        },
        {
          "key": "jpg:300x",
          "type": "image",
          "format": "jpg:300x",
          "urls": [
            "https:\/\/....jpg"
          ],
          "status": "image.created"
        },
        {
          "key": "httpstream",
          "type": "httpstream",
          "format": "httpstream",
          "urls": [
            {
              "format": "hls",
              "url": "https:\/\/....\/index.m3u8"
            }
          ],
          "status": "httpstream.packaged"
        },
      ]
    }
    

    Then we should be able to figure out what has failed and make the plugin more resilient.

    Thanks,
    Martin

    Gregory 4 years ago

    The status from the coconut job is completed.

    Array
    (
    [id] => 93338564
    [created_at] => 2021-10-12 12:20:29 +0000
    [completed_at] => 2021-10-12 13:31:55 +0000
    [status] => completed
    [progress] => 100%
    [errors] => stdClass Object
    (
    )
    
    [output_urls] => stdClass Object
    (
    [jpg:150x] => Array
    (
    [0] => https://....jpg
    [1] => https://....vtt
    )
    
    [jpg:300x] => Array
    (
    [0] => https://.../thumbnail-dfeda07463.jpg
    )
    
    [httpstream#1440p] => stdClass Object
    (
    [hls] => https://.../index.m3u8
    

    The issue now is when I try to select the video from coconut tab. The Choose button is not functioning.

    Martin 4 years ago

    Hello Gregory,

    please reinstall FV Player Coconut from a new ZIP file from https://foliovision.com/my-licenses

    To do that you will have to first deactivate and delete the current FV Player Coconut plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

    Then that popup will give you “Response” data first and then “Output” further down, which is what I need to see.

    With the new version the new jobs should also work, I wonder what conditions can lead for a malfunction like what you are experiencing.

    Thanks,
    Martin

    Martin 4 years ago

    Please also let us know which exact line of the JavaScript is getting that error:

    Uncaught TypeError: splash is undefined

    Thanks,
    Martin

    Gregory 4 years ago

    Hi Martin,

    When I made a fresh installation of the plugin, the coconut returned an error about the API version.
    I updated to version 2 and everything started working again.

    Thank you for your support.

Viewing 10 replies - 1 through 10 (of 10 total)
Reply To: Coconut return status



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