Foliovision › Forums › FV Player › Troubleshooting › Coconut return status
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Hello Gregory,
thank you for reaching out to us!
If something fails in Coconut, the FV Player -> Coconut Jobs screen should show a job that ended in an Error.
If you do not see these, then please check in FV Player -> Coconut Jobs -> Settings, if everything is connected correctly.
Also log into your Coconut account to see, if the missing jobs were started.
Thanks,
MariaHello Gregory,
I guess wp-optimize just lets you ignore any query string and it was loading the homepage for that URL with ?fv_player_coconut_job_id= We will check if we can add that URL to exclusion for wp-optimize automatically.
Other solution would be to use WordPress REST-API for it, but we prefer to keep that disabled.
If you are getting errors for your job, then please go to wp-admin -> FV Player -> Coconut Jobs and click the “completed” word in the “Status” column for the encoding job. It will popup some data, like this:
{ "id": "mJ54fWsnDtyKmC", "created_at": "2021-10-12 13:51:52 +0000", "completed_at": "2021-10-12 13:52:19 +0000", "status": "job.completed", "progress": "100%", "input": { "status": "input.transferred" }, "outputs": [ { "key": "jpg:150x", "type": "image", "format": "jpg:150x", "urls": [ "https:\/\/...jpg", "https:\/\/....vtt" ], "status": "image.created" }, { "key": "jpg:300x", "type": "image", "format": "jpg:300x", "urls": [ "https:\/\/....jpg" ], "status": "image.created" }, { "key": "httpstream", "type": "httpstream", "format": "httpstream", "urls": [ { "format": "hls", "url": "https:\/\/....\/index.m3u8" } ], "status": "httpstream.packaged" }, ] }
Then we should be able to figure out what has failed and make the plugin more resilient.
Thanks,
MartinThe status from the coconut job is completed.
Array ( [id] => 93338564 [created_at] => 2021-10-12 12:20:29 +0000 [completed_at] => 2021-10-12 13:31:55 +0000 [status] => completed [progress] => 100% [errors] => stdClass Object ( ) [output_urls] => stdClass Object ( [jpg:150x] => Array ( [0] => https://....jpg [1] => https://....vtt ) [jpg:300x] => Array ( [0] => https://.../thumbnail-dfeda07463.jpg ) [httpstream#1440p] => stdClass Object ( [hls] => https://.../index.m3u8
The issue now is when I try to select the video from coconut tab. The Choose button is not functioning.
Hello Gregory,
please reinstall FV Player Coconut from a new ZIP file from https://foliovision.com/my-licenses
To do that you will have to first deactivate and delete the current FV Player Coconut plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.
Then that popup will give you “Response” data first and then “Output” further down, which is what I need to see.
With the new version the new jobs should also work, I wonder what conditions can lead for a malfunction like what you are experiencing.
Thanks,
Martin