Hello Devin,

the new AB loop design got really delayed as we have to improve the player color schemes a bit.

I’m not sure if I really understood the issue here – if I play the video at https://foliovision.com/player/demos/user-ab-loop and seek to 0:40 and then quickly set the loop points to 0:45 and 0:55 the playback will get into that loop. It only doesn’t loop if set the loop before the playback position – like 0:20 to 0:30. In that case you have to set the loop points and then seek into that loop by hand. Is that the issue your users are having?

Thanks,
Martin

Hello Linda,

currently when you copy the embed code for any player with playlist (you can try on https://foliovision.com/player/demos/playlist-styles) it shows the playlist below the player rather than on side.

This could be improved to show the vertical playlist style, but then it becomes a problem on mobile screen width. In that case the playlist would have to be moved below the player. And that’s hard to accomplish as the iframe has a set height. We can’t change it from within the iframe unless it’s on the same domain.

Perhaps the solution is to upgrade these embed codes again to use something else, like a script tag.

Thanks,
Martin

Hello Petar,

it should actually work for that iframe embed code. Please keep in mind that unless you have FV Player Pro you would still get just a standard YouTube iframe embed, but that special ID attribute starting with “fv_ytplayer…” would indicate it’s handled by FV Player.

That “Use iframe embedding” is for FV Player embed codes actually, it doesn’t change the way it handles some iframe embeds in posts.

Thanks,
Martin

Hello Aaron,

even if you are not using the “Restrict Viewer Access” CloudFront setting you can enable it in FV Player Pro and then when it detects HTTP error during the MP4 video (pseudo)streaming it will try to recover from it.

To do that you need to complete the steps for the CloudFront key here: https://foliovision.com/player/video-hosting/serving-private-cloudfront#keys Note that you don’t have to edit any of the settings of your actual CloudFront distribution, but make sure you configure it in Settings > FV Player > Hosting > CloudFront (Pro) > CloudFront domain.

If it helps we can even enable such recovery routine for all videos, even simple MP4 videos without URL signature like yours.

Thanks,
Martin

Hello Steven,

I wonder what could be the plugin conflict with the WishList Member plugin.

Please update to that latest version again when you have some time and check these errors as I explained in my previous reply.

We are also happy to fix the issue for you right on your website if you order our Pro support: https://foliovision.com/pro-support

Thanks,
Martin

Hello Steven,

1) Please install the Error Log Viewer plugin https://wordpress.org/plugins/error-log-viewer/ to see if any error appears each time you try to insert a new video.

2) Please open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error.

Thanks,
Martin

Hello magentawave,

1) Themify Builder is probably loading the content with Ajax and there is nothing that would load the FV Player library ahead of time. Please try to enable Settings -> FV Player -> Integrations/Compatibility -> “Load FV Flowplayer JS everywhere” and see if that helps.

2) I’m not seeing any green border around the video. It seems to me this must be caused by your theme CSS.

3) Chrome does force muted autoplay if the user didn’t interact with the video on your website before (it’s tracked with the Media Engagement Index technology). Safari and mobile devices mute the autoplay videos all the time. I’m not so sure about Firefox, but I guess it’s using the same policy. You can read more about it here: https://foliovision.com/2018/05/video-autoplay-issues

4) I see we need to update the “Tested up to” tag. None of your issues are related to this.

Thanks,
Martin

Hello Petar,

FV Player has a “Handle WordPress [video] shortcodes” option which also makes it work with [playlist] and the YouTube links. So there is a good chance that it would hijack all the embedded videos on your website.

If you are not sure then just check some of your posts in the “Text” editing mode and see how your videos are inserted.

We do not currently offer a trial license. You can test the above feature even with the free plugin, although in that case the YouTube videos will just keep on using the standard iframes – but you can check in HTML code to see these iframes have id=”fv_ytplayer_…”.

Thanks,
Martin

Hello Pranav,

please let us know what video types you are using. The AMP video player is pretty limitted, are you just posting videos as MP4?

Thanks,
Martin

Helllo Saviogomes,

my recommendation is to use a proper video format which alread supports ABR – the Apple HLS. If you are using AWS you can get it with MediaConvert: https://foliovision.com/player/securing-your-video/mediaconvert-encrypted-hls-guide

FV Player Pro does support a simple quality switching if you have multiple quality MP4 files, but it doesn’t currently detect the player resolution. It only picks the “-mobile” quality for mobile users: https://foliovision.com/player/basic-setup/quality-switching

Thanks,
Martin

Hello Kerry,

it’s a bit hard to read a screenshot might be better.

However it seems the GET request for some part of the editor fails with the HTTP 500 code. Please install the Error Log Viewer plugin https://wordpress.org/plugins/error-log-viewer/ to see if any error appears in it each time you try to open that editor.

Thanks,
Martin

Hello Kerry,

could you please check the JavaScript errors on the console again to see if these are the same as before? I think at least the Heartbeat issue should be fixed now.

Are you able to connect to your website using FTP (or some file manager provided by your web hosting company) and rename the “js” folder in wp-content/plugins/fv-wordpress-flowplayer (it might end with fv-wordpress-flowplayer-master too) to “js-disabled” for a moment to see if that helps? That way we will be able to tell if the conflict is in FV Player JavaScript or PHP code.

We are also happy to fix the issue for you right on your website and fix the plugin conflict, just order our Pro support: https://foliovision.com/pro-support We can also continue giving you troubleshooting tips.

Thanks,
Martin

Hello Kerry,

do you get that error precisely in the moment when you click to open the editor?

There are two errors actually:

1) The first one doesn’t appear to be related to FV Player, at least not directly. Are you able to check what is located on line 175 of your post editing screen HTML code?

wpeditor.php?wp_path=/var/www/vhosts/.....info/.....co.nz/:175 Uncaught TypeError: Cannot read property ‘activeEditor’ of undefined

2) The second one looks like the FV Player editor configuration is not loaded properly on the post editing screen of your theme and then it breaks the Heartbeat API.

shortcode-editor.js?ver=7.3.12.727:3115 Uncaught ReferenceError: fv_flowplayer_conf is not defined

I put in some code in for the next FV Player release to avoid that error at least. Could you please reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip and see if that helps? To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello Amir,

we are using the fancyBox library, so you can just hide what you need using its CSS selectors. The CSS rule to hide fancyBox item captions is:

.fancybox-caption { display: none}

We would like to keep using fancyBox for a long time, so your CSS tweaks should cover your needs for a long time too. The previous lightbox library which we used was Colorbox and we did use it for 5 years before moving on to fancyBox. So we don’t change this often.

Thanks,
Martin

Hello mpho,

1) I assume you are using some form submission plugin to let your users submit a link to YouTube/Instagram/Vimeo. Then that submission is stored in database as a custom post type and the video is displayed there.

How exactly is the video being displayed? Are you generating some shortcode like [video src="{YouTube/Instagram/Vimeo link here}"] ? Does that use any other video plugin or is WordPress handling all that? If so, then it should work with FV Player, although you will need FV Player Pro to embed Vimeo or a YouTube video with your own custom ads. And we don’t currently support Instagram unfortunately.

2) FV Player Pro uses the YouTube iframe with API enabled – that way the video ads don’t appear at all.

3) FV Player Pro lets you configure these custon video ads on a global level, which seems to be what you need: https://foliovision.com/player/ads/using-preroll-postroll-ads

Thanks,,
Martin

Hello Neil,

please check this AWS support thread, it reals with the same issue: https://forums.aws.amazon.com/thread.jspa?threadID=272506

I read through that thread quickly and it seems MediaConvert cannot create an audio only HLS stream currently (it was written in January 2018, so perhaps it’s supported now). I think it’s best if you just try to do it and refer to that thread in case of issues.

Thanks,
Martin

Hello Katie,

I see that it’s stuck with the old domain paths for the web font files and you can’t share web fonts from one website to another, at least without CORS headers.

Practically speaking – please try to re-save the plugin settings and that should fix the issue. The CSS code is cached so some issue like this could appear, although it is set to regenerate anytime you switch the theme or domain. So I’m not sure how that could fail.

If that won’t help you can use Settings -> FV Player Pro -> Integrations/Compatibility -> “Disable saving skin CSS to a static file”, but that is really a last resort. That way all your skin color settings are output into head of your website and we believe there shouldn’t be too much code in there – that’s why we have that CSS caching in our plugin.

Thanks,
Martin

Hello Florian,

I can see that it only plays with JW Player. It doesn’t play in the Google ad testing tool either: https://developers.google.com/interactive-media-ads/docs/sdks/html5/vastinspector

The image ads do work, like for example this one:

https://pubads.g.doubleclick.net/gampad/ads?sz=480×70&iu=/124319096/external/single_ad_samples&ciu_szs=300×250&impl=s&gdfp_req=1&env=vp&output=vast&unviewed_position_start=1&cust_params=deployment%3Ddevsite%26sample_ct%3Dnonlinear&correlator=

Thanks,
Martin

Hello CXL,

FV Player Pro Beta 7.3.13.727 is out and it improves the transcript search hilight speed a lot. The input was not properly debounced until now.

Thanks,
Martin

Hello Neil,

please have a look here: https://foliovision.com/player/securing-your-video/mediaconvert-encrypted-hls-guide

Thanks,
Martin

Hello CLX,

as I said already – we can just require at least 2 or 3 characters to be entered before the hilight kicks in and that should help a lot already.

Thanks,
Martin

Hello Christophe,

we have worked on this:

1) If there are multiple videos in single post, these video:video tags are wrapped in the single url tag properly.

2) It uses the video title properly.

3) It uses the post meta description for the description field and if there are multiple videos it grabs a sentence from the previous paragraph (if there is any). This is a bit experimental, but it worked fine on our website.

Ideally there would be a SEO description field for each video. We actually did something similar for a Netflix style website recently – the field is called Synopsis and it would suit this purpose perfectly.

4) If the video can’t be linked to as it’s not a simple video file, it uses the player embed code. That way even Vimeo or YouTube videos get on the sitemap with the player_loc pointing to your website.

You can get the new version which we are currently testing here: https://github.com/foliovision/fv-wordpress-flowplayer/archive/11030502-sitemap-embed-codes.zip

You will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then just make sure you are not using the “Disable Embed Button” setting, as without enabled embedding it can’t show these Vimeo and YouTube video in the sitemap using player_loc tag.

Thanks,
Martin

Hello Maxim,

1) Please install the Error Log Viewer plugin https://wordpress.org/plugins/error-log-viewer/ to see if any error appears each time you try to open that Amazon S3 tab.

2) Please open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error.

Thanks,
Martin

Hello Bruce,

are you getting the same issue on https://foliovision.com/player/demos/youtube-autoplay too? I tried that one on Chrome with incognito mode on Samsung Galaxy 8 with Android 7.1 and it works well. And no issue with https://www.loveatfirstfight.com/speed-test/ either. But Chrome was on version 68.

The update to FV Player 7 is blocked on purpose to make sure you won’t get to a FV Player 7 + old FV Player Pro combination which might not work properly.

Thanks,
Martin

Hello Bruce,

your plugin versions are really old. I checked the above on Android 5.5.1 with Chrome 72 and I could see the play button perfectly fine. So I’m not sure what could be the issue. In general there are not many differences in different Android versions as soon as the Chrome version is the latest one.

What Chrome version did your user use? I can double check if that one works on the latest FV Player version.

Thanks,
Martin

Hello Christophe,

the issue with using https://player.vimeo.com/video/178502339 kind of URLs is that a lot of websites restrict that one from working – they only allow their videos to be accessed from specific domain.

Having all the videos in database makes this easier. But I’m still checking how to harmonize your requirements with what we need for some other websites. We can’t just forget about the websites who use the old shortcodes and no db.

Thanks,
Martin

Hello Brandon,

your second screenshot is helpful though. Please disable Settings -> FV Player -> Post Interface Options -> Enable old interface. Perhaps that will help.

I see we have to get rid of that setting completely, we haven’t checked that one after upgrade to database.

If that doesn’t help, please check if you get the same issue even on wp-admin -> Posts -> Add New screen. Perhaps it’s only broken on wp-admin -> FV Player.

Thanks,
Martin

Hello Daniele,

I think I get it now – you have the video position saving enabled. And it’s trying to seek in that live stream, which can’t work.

We need to fix this – the position should not be restored in live streams obviously. That fix will go to FV Player directly.

As a quick fix you can add saveposition=”false” to the shortcode.

Thank you for your cooperation!

Thanks,
Martin

Hello Daniele,

what’s important in that file is the plugin version numbers. These are fine. I removed it now.

You mentioned you are getting that issue on Firefox on Mac. However I was not able to reproduce that issue, it was just Safari and only sometimes.

Currently the stream is no longer live, it shows the stream recording.

If you run into the issue again, then please execture this on your browser console befor playing the video:

localStorage.flowplayerDebug = true

Then send over the full log of the console messages, similar to what I’m getting now:

JQMIGRATE: Migrate is installed, version 1.4.1
fv-flowplayer.min.js:8 DEBUG Autoplay / Splash setup, try to start video
fv-flowplayer.min.js:8 DEBUG error -> error Event {isTrusted: true, type: "error", target: video.fp-engine, currentTarget: div#wpfp_dd033e55cb132d138829d8c0e64f5af1.flowplayer.no-brand.is-splash.is-paused.skin-slim.fp-slim…, eventPhase: 1, …}
fv-flowplayer.min.js:8 DEBUG Autoplay / Splash setup, try to start video
fv-flowplayer.min.js:8 DEBUG error -> error Event {isTrusted: true, type: "error", target: video.fp-engine, currentTarget: div#wpfp_dd033e55cb132d138829d8c0e64f5af1.flowplayer.no-brand.is-splash.is-paused.skin-slim.fp-slim…, eventPhase: 1, …}
flowplayer.dashjs.min.js:289 play.dash -> resume Event {isTrusted: true, type: "play", target: video.fp-engine.dash-engine, currentTarget: video.fp-engine.dash-engine, eventPhase: 2, …}
flowplayer.dashjs.min.js:289 waiting.dash -> waiting Event {isTrusted: true, type: "waiting", target: video.fp-engine.dash-engine, currentTarget: video.fp-engine.dash-engine, eventPhase: 2, …}
flowplayer.dashjs.min.js:289 loadeddata.dash -> ready Event {isTrusted: true, type: "loadeddata", target: video.fp-engine.dash-engine, currentTarget: video.fp-engine.dash-engine, eventPhase: 2, …}
flowplayer.dashjs.min.js:289 volumechange.dash -> volume Event {isTrusted: true, type: "volumechange", target: video.fp-engine.dash-engine, currentTarget: video.fp-engine.dash-engine, eventPhase: 2, …}
flowplayer.dashjs.min.js:289 waiting.dash -> waiting Event {isTrusted: true, type: "waiting", target: video.fp-engine.dash-engine, currentTarget: video.fp-engine.dash-engine, eventPhase: 2, …}
flowplayer.dashjs.min.js:289 progress.dash -> buffer Event {isTrusted: true, type: "progress", target: video.fp-engine.dash-engine, currentTarget: video.fp-engine.dash-engine, eventPhase: 2, …}
flowplayer.dashjs.min.js:289 seeked.dash -> seek Event {isTrusted: true, type: "seeked", target: video.fp-engine.dash-engine, currentTarget: video.fp-engine.dash-engine, eventPhase: 2, …}
flowplayer.dashjs.min.js:289 progress.dash -> buffer Event {isTrusted: true, type: "progress", target: video.fp-engine.dash-engine, currentTarget: video.fp-engine.dash-engine, eventPhase: 2, …}
flowplayer.dashjs.min.js:289 progress.dash -> buffer Event {isTrusted: true, type: "progress", target: video.fp-engine.dash-engine, currentTarget: video.fp-engine.dash-engine, eventPhase: 2, …}
flowplayer.dashjs.min.js:289 progress.dash -> buffer Event {isTrusted: true, type: "progress", target: video.fp-engine.dash-engine, currentTarget: video.fp-engine.dash-engine, eventPhase: 2, …}
flowplayer.dashjs.min.js:289 progress.dash -> buffer Event {isTrusted: true, type: "progress", target: video.fp-engine.dash-engine, currentTarget: video.fp-engine.dash-engine, eventPhase: 2, …}
flowplayer.dashjs.min.js:289 progress.dash -> buffer Event {isTrusted: true, type: "progress", target: video.fp-engine.dash-engine, currentTarget: video.fp-engine.dash-engine, eventPhase: 2, …}

Thanks,
Martin

Hello Michael,

I believe the new FV Player Pay Per View version (7.3.12.727 released on Friday March 8th) has fixed your issue. Please let us know if you run into the issue again.

Thanks,
Martin

Hello Daniele,

I see that the issue only occurs on Safari and perhaps on iOS.

However I was not able to reproduce the issue anywhere else. Please post content of Settings -> FV Player -> Tools -> System Info. I would like to see if all your FV Player plugins are on their latest versions.

Does the same issue occur if you remove the Vimeo embed from that page?

Thanks,
Martin

Hello Carl,

thank you for the bug report, we will get it fixed.

If you re-save the original post it might fix the information about embeds for that new player though.

Thanks,
Martin

I should be posting a follow up for this issue – Lukas did order our Pro support and we found there was a fatal JavaScript error on his website which was affecting the mobile devices.

It was just some stray code from some theme development. It was removed and FV Player works well now.

Thanks,
Martin

Hello Indi,

it’s truth that the caption still turns up in the shortcode, but it won’t show up as long as you have that setting enabled.

With the new FV Player database you have more control over this as the video caption is appended as you insert the video into the player.

Thanks,
Martin

Hello Christophe,

adding a checkbox which switched the video sitemap into the mode of operation suitable for your needs is not a problem, however we need to figure it out so that it’s not just another setting out there and it’s really beneficial to a lot of users.

We cannot let FV Player users reveal their private videos to the whole world that way. WordPress has some self-destructing checkboxes in it, such as “Discourage search engines from indexing this site”, but we try to not be like WordPress when it comes to serious stuff like this.

Thanks,
Martin

Hello cruiserparts,

thank you for your feedback, you can switch to 2014 playlist design Settings -> FV Player -> Skin -> Playlist -> Playlist Design, perhaps it will suit you better.

Thanks,
Martin

Hello Gbrother,

what do you use to set the site language? What plugin do you use to run your WordPress in multiple languages?

If it’s using some core WordPress function we could use that to pick the default subtitles. Currently it always just picks the first one.

Thanks,
Martin

Hello Christophe,

there are two possible URLs FV Player Pro could be using for video:player_loc for Vimeo. Let’s take https://foliovision.com/player/demos/vimeo-integration as an example.

The first way would be to use the FV Player iframe embed links, so for first 2 players on that page it would be:

https://foliovision.com/player/demos/vimeo-integration/fvp
https://foliovision.com/player/demos/vimeo-integration/fvp2

There is a chance that it could work with the FV Player Video Link feature too:

https://foliovision.com/player/demos/vimeo-integration#fvp_306807778
https://foliovision.com/player/demos/vimeo-integration#fvp_275235547

Advantage of that approach is that it actually gives you the full website, so you can see the video in context.

Are all your videos publicly accessible, or do you have a membership section too? I’m asking as we need to figure out if we can just enable this for all players, or if we have to somehow also sense if the post is restricted for members-only.

Google seems to even recommend that it should be given access to members-only content based on reverse IP lookup – that sounds like a way to really get the members-only videos indexed, but it’s also fairly complex.

Thanks,
Martin

Hello Leho,

please check Settings -> FV Player Pro -> Tools -> System Info. You should be able to see the values of these option keys:

    [video_model_db_checked] => 7.3.12.727
    [video_meta_model_db_checked] => 7.3.12.727
    [player_model_db_checked] => 7.3.12.727
    [player_meta_model_db_checked] => 7.3.12.727

Thanks,
Martin

Hello Richard,

sorry about that, I see I forgot to hit the button actually. Please try again and it will be there.

Thanks,
Martin

Hello Girish,

I think I found the bug – if you rent the same video again it will consider the older purchase date rather than the new one.

Please grab a fresh copy of the plugin from https://foliovision.com/my-licenses and reinstall. In case it won’t help there is a new debug mode too.

Thanks,
Martin

Hello Girish,

what happens when you open the payment details in wp-admin -> Downloads -> Payment History? You should be able to find a “FV Player Pay Per View” box with a list of visits and blocked visits. Does it show anything?

We are happy to give you more troubleshooting tips, if you want to get this issue resolved quickly and right on your website, we are happy to help too – just order our Pro support: https://foliovision.com/pro-support

Thanks,
Martin

Hello Leho,

the FV Player screen is pretty close to core WordPress (WP_List_Table).

While I like the technology behind Gutenberg, just have a look at all the negative ratings. It shouldn’t be forced on all the users like that, it really makes it harder to post anything. So I’m not sure how beneficial the future improvements to WP list tables will be for our use.

Hello CXL,

we can add the column which will tell you how many subtitles and trascripts there are and clicking that can bring up the editor which would be fast enough. If you are referring to the Quick Edit which is available for posts and pages then I’m not sure how we could make that work with playlists.

I think that’s where FV Player has to differ from the core WordPress interface.

Thanks,
Martin

Hello Leho,

I published this thread now, so you can respond personally.

The idea of that script is to bypass loading any of the WordPress code and establishing the database connection.

Perhaps we could let it include wp-load.php in a normal way and use SHORTINT define instead.

We added the tags as at some point multiple FV Player users faced an issue with some PHP warnings unrelated to FV Player leaking into admin-ajax.php output. At that time it seemed like a win-win solution – our player continued working for them and we didn’t had to explain to them that other plugins are cause of their issue and not FV Player. And then later that whole routine just got moved into fv-vimeo-ajax.php.

Thanks,
Martin

Hello CXL,

the Turbocharge Ajax Vimeo loading option requires that you put your Vimeo access token into the wp-config.php file. Perghaps that was lost on the staging website? You should see a message about that on Settings -> FV Player Pro -> Hosting -> Vimeo.

Thanks,
Martin

Hello Michael,

that is a weird issue – are you saving that the Purchase History page forgets that you actually purchased something?

Are you sure you are not simply going from https://domain.com/?p=123 to http://domain.com/?p=123 (from https to http) which could explain why your user login status is forgotten?

Thansk,
Martin

Hello Kyle,

how many shortcodes you really have to convert? If you just open the shortcode with FV Player editor and save it it will already convert it to a database entry. We will create some documentation for that too.

Currently we don’t plan to add an automated conversion tool for this, but we could write such script for some website where there is a lot of videos and it makes sense to automate this.

Thanks,
Martin

Hello Kendell,

I tried using that VTT file and I didn’t had any issues. The transcript did follow my position in the video and clicking the transcript lines did go to the right place in the video too. No issues with search either.

Thanks,
Martin

Hello CXL,

I checked the issue and I can see that the text which you type into the transcript box is there, but it’s white, so it can’t be seen. So we will put up some CSS for the input text color.

I checked that performance issue as well – it appears that the search phrase highlight (using https://github.com/julmot/mark.js) gets into some issue with the MutationObserver added by the rocket-lazy-load plugin. Could you please disable that one and see if that help?

The autoscroll checkbox gets unchecked on purpose – when you are doing a search you surely don’t want the transcript box to follow the video playback position as you want to actually look at the matches.

Thanks,
Martin

Hello Camillo,

FV Player checks the video duration when saving the post. So it has to download a a small piece of the file to your server for analysis.

I see that it’s not getting removed properly anymore – it’s a bug introduced by the FV Player database.

We prepared a fix for the next plugin version. Could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then these files will be removed properly and the old files will be cleaned up too.

Thanks,
Martin