Hello Maryia,

Please grab a new FV Player Coconut 8 ZIP file from https://foliovision.com/my-licenses and reinstall from that.

Then enable wp-admin -> FV Player -> Coconut Jobs -> Settings -> Debug. Once you save the settings, you will get a message like this next to the checkbox with a link:

Logging into fv-player-coconut-8-debug-05…82.log. Disabling Debug will delete the log file.

Please send over the link to that debug log file.

Finally submit another (short) video for encoding and then we will be able to see what shows up the log.

Thanks,
Martin

Hello Maryia,

I fixed the license key check for FV Player Coconut 8, it should stop complaining in a couple of hours.

About Ę – I’m not sure why, but in my testing WordPress core function remove_accents() did not remove it.

Please reinstall FV Player from https://foliovision.com/downloads/fv-player-8.zip and it should fix the issue.

Thanks,
Martin

Hello Chris,

Video Checker reports:

moov-atom not found at the start of the file. Please move the meta data to the start of video, otherwise it might be slow to start.

We have added this check 12 years go when it was really important to keep the video meta data at the start. Then the web browsers have improved their video handling to play MP4 videos even with bad meta data position.

But it seems that in last 1-2 years the iPhone suddenly has issues playing such videos. Please look for the “Web Optimized” checkbox in your video encoding software, similar to the Handbrake utility which we recommend as a great tool if you only have to encode a bunch of videos.

If you add new videos regularly, then we recommend FV Player Coconut as it lets you do that right within your WordPress website. It uses the Coconut.co video encoding service to ensure the videos are encoded properly. It stores the video on DigitalOcean Spaces.

Thanks,
Martin

Hello Maryia,

I was able to reproduce the issue when using WordPress 6.6.

Please grab a new FV Player Coconut 8 ZIP file from https://foliovision.com/my-licenses and reinstall from that.

That will fix the issue.

Thanks,
Martin

Hello Maryia,

At start of next week we can add some debug code to figure out why the encoding jobs are not marked as completed for you.

It should work even without the webhook.

Thanks,
Martin

Hello,

If you run into the issue again I would suggest you to save the page as HTML and then check the file for CSS stylesheets. Will it have the FV Player CSS file at all?

Thanks,
Martin

Hello Maryia,

It’s strange that the wp-admin -> FV Player -> Coconut jobs screen shows “status” row with value of “created” for your videos. It should be “completed”.

Is it the case with all of them, even the ones which were processed?

You can run this MySQL query to mark all these jobs as completed:

UPDATE wp_fv_player_encoding_jobs SET status = 'completed' WHERE type = 'coconut' AND status = 'created';

Please back up your database before running that and let us know if it helped.

I was also looking at the code to see if I can find any reason why this would ever break. I wonder if you were adding these new videos while the website was locked for the outside access. If you add a new video now, will it still not show up?

Thanks,
Martin

Hello,

It’s great that you can reproduce the issue.

Does the same issue occur if you setup a test student account with the same kind of courses and try to play a video? I don’t think this should depend on the user location.

Does the same issue occur if you switch to a different WPLMS theme?

Thanks,
Martin

Hello Maryia,

Unless you added a whole bunch of videos on the new website I would suggest that you migrate the wp_fv_player_encoding_jobs database table to the new website. That will work as FV Player Coconut keeps a database of the encoding jobs and does not rely on files. This way we can keep a proper data structure for all video URLs and decryption keys.

If these old videos were also encrypted, then you will have to allow their playback too by allowing the 3rd party domain playback. Please let us know if that’s the case and we will publish the guide.

Thanks,
Martin

Hello,

If the play button appears too big it might suggest that your users were not able to load your page properly.

This could occur if some of your users run into random little connection issues with your web server. Loading the page again should solve the problem.

Please let us know if you are using a CDN to avoid this issue. Otherwise I would advise you to use a CDN service, specially if your website users come from different parts of world.

If you could attach a screenshot of what they are getting it would be useful too.

Thanks,
Martin

Hello Steve,

It’s possible, but not easy.

Please let us know what’s the actual use case so that we can better understand your requirements.

Thanks,
Martin

Hello Hamid,

The video source shows as blob if it’s played using Media Source API of HTML5. Practically speaking it’s used when you play an HLS stream on a device other than iPad, iPhone or the Mac Safari browser.

Even if the video URL does not show in HTML code the browser video downloading tools can find their URLs and offer these HLS streams for download. But I see that showing the URL in HTML makes it easier to find.

What helps prevent video downloads is encrypting the HLS streams (Our full article on video protection is available here: How to Protect Your Videos from Being Downloaded)

Creating encrypted HLS streams is not easy, so we have build the free add-on plugin FV Player Coconut which let you encode, host and deliver the HLS streams using Coconut.co and DigitalOcean services.

If you wonder how does it compare to the Amazon services or Bunny Stream, please refer to FV Player Coconut FAQ.

Thanks,
Martin

Hello John,

Thank you for the feedback.

Please let us know if you notice anything strange.

Thanks,
Martin

Hello John,

This should be fixed in the new FV Player 8: https://wordpress.org/plugins/fv-player/

We have not yet perfected the upgrade process though. It’s safest to just remove the current FV Player and FV Player Pro which you use. Just make sure you are not using the “Remove all data” setting: https://foliovision.com/player/tools/how-to-completely-remove-fv-player

Then put up FV Player 8 and hit the button in wp-admin -> FV Player -> Settings to get matching Pro extension – FV Player Pro 8.

Your license works for the new version too.

In this new version we separated the Ajax endpoints for S3 functionality from WordPress Ajax. This way we were able to avoid the endless AWS SDK and Guzzle HTTP library conflicts.

Thanks,
Martin

Hello Russ,

Thank you for the log file link, I removed it from your post.

It seems the file uploaded properly to DigitalOcean Spaces using FV Player Coconut, but then Coconut run into some error.

Please browse to your video on cloud.digitalocean.com -> Spaces and see if it plays if you copy it’s download link there and open it in browser. Or you can also download it and then play.

If it works, then Coconut should really just work with it. You can use the instructions from my post in Media Selector Broken thread to submit that URL again to Coconut without having to wait for the whole upload to finish again.

You should be able to delete the failed jobs on wp-admin -> FV Player -> Coconut Jobs. I see that it’s not practical when doing the upload via FV Player editor. I’ll double-check to see if they affect the folder names of the new video folders as a failed job should not do that.

Thanks,
Martin

Hello Francesco,

Please let us know if you also use a standard website sitemap.

Are these pages are excluded from that sitemap properly?

We would like to make sure our video sitemaps respect such exclusion settings too.

Thanks,
Martin

Hello Tailoong,

Do you mean you would like to improve FV Player redirection feature to avoid issues with Google AdSense?

The way it works now might be more suitable for membership websites where user watches one video and then gets redirected to some other page to read and watch another video.

Please let us know.

Thanks,
Martin

Hello Taco,

I would like to know if you can see your player on wp-admin -> FV Player.

If you are only using the src=”…” arguments in the shortcodes, you are not using the full potential of FV Player and it makes our storing of YouTube video sizes harder.

I also wonder if the workaround with width="720" height="1280" fixed your issue.

Thanks,
Martin

Hello Francesco,

The issue appears to be with one of your video post. It appears to be a custom post type video-tv. Here’s the exact link: https://inspenet.com/?post_type=video-tv&p=138459

Please log in as administrator and open that link, then click to edit the post. There you should be able to verify that it’s really published and that it does not have some access restriction.

Based on your findings we can improve our XML sitemaps. Although we already check if the post is published or not, so that post should not be included in the XML sitemap in the first place.

Thanks,
Martin

Hello Constant,

Please let us know what theme and what other plugins you are using. You can get a whole system report in wp-admin -> FV Player -> Settings -> Tools -> System Info too.

Please let us know what exact YouTube link you are using.

In free FV Player the Vimeo videos show as their standard embedded players using iframe only.

Thanks,
Martin

Hello Peter,

Please let us know what application is giving your that report of the CVE-2019-7816 vulnerability. Is that an anti-virus running on your desktop computer?

Or was it all Cloudflare?

FV Player only contains PHP, JavaScript, CSS and HTML code. It’s not related to Adobe ColdFusion in any way. I also guess your web server is using Apache (or NginX) with MySQL and not Adobe ColdFusion.

The only place where FV Player uploads files is if you also use FV Player Coconut and it uploads to DigitalOcean Spaces that you have configured. It users all WordPress authentication schemes (login cookie, nonce) to avoid any unauthorized uploads.

I found a thread where they disable this protection run in Cloudflare if it really seems like a false positive: https://community.cloudflare.com/t/cannot-turn-off-sorry-you-have-been-blocked/479282

Thanks,
Martin

Hello Yonatan,

Please check in wp-admin -> FV Player to see if you only see 9 players there.

Do you use the [fvplayer src="..."] shortcode mostly and not [fvplayer id="..."]?

Thanks,
Martin

Hello Yonatan,

If you are in a post loop, you should be able to just call the [fv_time] shortcode.

However it only gives you duration of the first video, so this could be improved to measure the whole playlist.

Thanks,
Martin

Hello Hamid,

I will have to meet with Alec regarding this improvement. At first it seemed like it could be done with just CSS, but if you want it in tabbed container, than it’s going to be more difficult.

Do you have the tabs already up and would you be able to run a shortcode like [fvplayer_transcript] in one of them?

Thanks,
Martin

Hello alecos,

I tried and it still wouldn’t play. The release notes do not mention FLAC either: https://developer.apple.com/documentation/ios-ipados-release-notes/ios-ipados-17_6-release-notes

Thanks,
Martin

Hello Aaron,

Sorry about the delay, it does indeed seems like the iCloud Private Relay issue.

We are checking if we could suggest using a different browser to users using iCloud Private Relay automatically. The only other way would be to reduce the video download protection, so we are careful about what we put in.

Thanks,
Martin

Hello Hoshang,

We are in touch regarding the “Your access has been blocked for network security reasons.” error which you are getting.

It seems that Vimeo has banned your server, so we are providing all the information we can about how FV Player Pro uses their API (always caching the requests to avoid over-usage of their API) and will post an update when we have a solution.

Thanks,
Martin

Hello Hamid,

If you would prefer the transcript box to be static without any way of resizing it it can be tweaked: https://foliovision.com/player/features/accessibility/interactive-video-transcript#disable-dragging-sizing

Or would you like to put it some additional text between the player and the transcript?

Or is your goal to have appear the the very bottom of the page with everything appearing above it?

Thanks,
Martin

Hello Alecos,

I can confirm that after upgrading to iOS 17.6 on iPhone 11 our FLAC demo track at https://foliovision.com/player/demos/mp3-in-fv-player#flac no longer plays.

However it does not play even if opened in the web browser directly. It also does not show the proper audio track duration there. And it does not play if saved.

So this seems like a core iOS issue with FLAC audio, although their change log does not mention any changes related to audio codecs:

• iOS 17.6 Beta Release Notes
• Safari 17.6 Beta Release Notes

I was not able to find any information about FLAC support being dropped in iOS 17.6 nor 18.

And the bugtracker for Webkit (the core of Safari web browser) does not mention recent issues with FLAC: https://trac.webkit.org/search?q=flac

Do you also have MP3 versions of the audio tracks available? Maybe we could detect iOS 17.6 and fall back to MP3 if it’s provided as the alternative format.

Thanks,
Martin

Hello Maryia,

Now it plays.

CloudFront has nothing to do with it. I guess it was there from one of your previous video serving setups.

Thanks,
Martin

Hello riw777,

Thank your for your detailed description of the issue.

Please enable the “Debug” settings in wp-admin -> FV Player -> Coconut Jobs -> Settings. Once it’s enabled it should get a link to the log file.

Next time you upload a video it will log all the important events into that file. I expect to see some issue with the multipart upload. Perhaps it’s not closing properly.

So please let us know when you have that log file, it should start with Log file created., followed by create_multiupload and finishing with multiupload_complete.

If the Add New button flashes, then it might mean that the dialog quickly opens and closes. This issue might be related to the Media Selector Broken issue you are having. It gives me some new ideas, but please follow up on that ticket too.

Thanks,
Martin

Hello Russ,

It seems to me all of these issues are closely related, but thank you for trying to keep things in order.

Please send over the full System Info from wp-admin -> FV Player -> Settings -> Tools.

I would like to install all the plugins which you have to make sure there is no conflict. That should work unless you have a lot of paid plugins.

If you have a staging website then you could try to disable all the other plugins to see if that avoids these issues too. Perhaps you could try at least without the paid plugins.

Thanks,
Martin

Hello Maryia,

The demo video which you posted is not encrypted. Does the issue occur on the members-only encrypted videos?

Please ask your users if he’s using iCloud Private Relay and if disabling that will avoid the issue. We noticed that the encrypted HLS playback sometimes fails when using that iCloud feature and we are looking into fixing it.

Thanks,
Martin

Hello Spyr,

FV Player does not support SoundCloud as it’s primarily a video player.

It seems to me you can use the FV Player Video Custom Field for your video and then your own code for the SoundCloud player and switch between these.

Thanks,
Martin

Hello D.C.,

We would really like to improve that, including some good layout for users on mobile.

Maybe the collapsed mode could be the default and you could click to reveal all the playlist items.

Thanks,
Martin

Hello D.C.,

If you are using the “Slim” skin then it’s black.

To change the color please use the “Custom” skin: https://foliovision.com/player/getting-started/customizing-fv-player-skin

But it seems this could be improved in FV Player 8. We do not need to use an !important rule for the background color, so then you could change it for the “Slim” skin with your own CSS.

Thanks,
Martin

Hello D.C.,

Please send over the exact link which is causing the issues and we can test on VPN.

Thanks,
Martin

Hello Upera Plus,

I tried to insert a random video and it worked: https://odysee.com/@fireship:6/lol-apple-intelligence-is-dumb…:0

Please let us know which video seems to cause issues.

Thanks,
Martin

Hello D.C.,

I wonder what could be the issue, as this links plays the ‘”Bucket & Skinner”s Epic Adventures” (2012)’ video at 1:07 properly for me when using iPhone with iOS 17.2 or 17.4.1: https://dcdouglas.com/actor-film-television-videos-demo-reel/tv-shows/#fvp_2387,1m07s

I just have to tap to un-mute.

Please make sure you purge your website page cache or optimization plugins cache after applying these updates.

Now I’m updating to iOS 17.5.1 in case the issue is there.

Thanks,
Martin

Hello D.C.,

This issue might occur as by default we only initialize FV Player JavaScript once the user has started interacting with the page. It’s the “Optimize FV Flowplayer JS loading” setting: https://foliovision.com/player/settings/optimize-javascript-loading

However – to avoid this issue we count the number of playlist items in PHP and add the width: 1000px to the playlist wrapper .fp-playlist-external. And I see it’s present on your website.

So I don’t seem to run into your issue with the playlist thumbs showing in a single column and it does not matter how much I slow down my network and disable cache.

I see you are using Autoptimize, so I wonder if the issue could be related to that. Could it be removing the inline style attributes with one of its settings?

Thanks,
Martin

Hello Russ,

In wp-admin -> FV Player -> Coconut Jobs -> Add New it only shows the content of the DigitalOcean source videos Space.

So you can upload to your source videos Space on https://cloud.digitalocean.com/spaces and then pick your file on that screen.

That way you get full control over naming of the video.

I tested FV Player Coconut with Beaver Builder from https://wordpress.org/plugins/beaver-builder-lite-version/ which is the Live Version.

However I was not able to add FV Player at all. Beaver Builder would only let me use the FV Player widget which did not bring up the FV Player editor.

Please let us know how do you use FV Player with Beaver Builder.

Or do you only use FV Player on post types where Beaver Builder is not enabled? It does not seem to affect posts by default.

Thanks,
Martin

Hello Willie,

We have improving the performance of our license checks as it was affected by other plugins.

In FV Player Pro we only check the license while in wp-admin to make sure we do not slow down anything else.

Please let us know if you had some other experience.

Also, if the check has failed once it should not try again in less than 5 minutes, so we will improve that.

Thanks,
Martin

Hello Nahuel,

We have improving the performance of our license checks.

Did you run into the issue on the Plugins screen only?

In FV Player Pro we only check the license while in wp-admin to make sure we do not slow down anything else. But let us know if you noticed anything else.

Thanks,
Martin

Hello riw777,

I should add that these failing videos will have to be removed from the source videos DigitalOcean Spaces too. As otherwise FV Player will find that the file already exist and append the number again.

Thanks,
Martin

Hello riw777,

Please let us know what WordPress version and what post editor you use. I tried with WordPress 6.5 using block editor and the classic editor and I was not able to reproduce the issue.

The issue might be related to some other plugin which is enhancing your editing experience or perhaps adding something to the Media Library. Maybe you could try to use the “Upload to Coconut” button in the bottom left corner of the “Coconut” tab of FV Player Media Library and see if that works as a workaround before we figure this out.

We have received your tickets about the PHP warnings which were interfering with your workflow and the video renaming issue too. We will respond on these in their forum threads.

Thanks,
Martin

Hello Spyr,

My recommendation would be to define 2 FV Player video custom fields rather than just storing the YouTube and SoundCloud links: https://foliovision.com/player/developers/video-custom-fields

The advantage is that you then get a working preview of the video in your post editing and it’s also stored in a way which FV Player expects – so you can then benefit from video position storing for your users and the build-in video stats for videos and also for users.

That way you only have to switch from one player to another with your button.

I’m also not sure if SoundCloud does support 3rd party players.

Thanks,
Martin

Hello Blake,

Please check the video with the Video Checker feature of FV Player and send us the report: https://foliovision.com/player/troubleshooting/how-to-use-video-checker

If you could setup a test page where we can see the issue easily that would be helpful too.

Thanks,
Martin

Hello Meir,

I added information about the database table structure, please see here: https://foliovision.com/player/analytics/playback-stats#db

Thanks,
Martin

Hello D.C.,

I see the issue, please reinstall FV Player from this link and re-save the plugin settings one more time and it should be fine: https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

I’m not sure why we never run into this compatibility issue before though.

Thanks,
Martin