Hello Jovan,

It’s used for the iframe embedding: https://foliovision.com/player/features/sharing/using-iframe-embedding

I would recommend you disable it if you are not using it.

Thanks,
Martin

Hello Karin,

Sorry about that, we done a round of security improvements in our licensing and it has caused some license checks to fail.

It’s fixed now, although it might take a couple of hours before your license status refreshes and you will see it passing.

Thanks,
Martin

Hello Ihan,

HTTP 500 generally means there’s a PHP error.

Please check the PHP error log to see what error is occurring.

If you are not sure about how to check the PHP error log, the server technical support should be able to give you a hand.

Or you can install this plugin which makes a list of PHP errors available in wp-admin: https://wordpress.org/plugins/error-log-monitor/

Then try to edit the playlist and hit “Back to playlist”. The error should be recorded in that PHP error log.

Thanks,
Martin

I see, I’m not saying it’s a general YouTube issue with Safari.

Please let me know if you run into the issue in front-end when using a browser other than Safari. As I said it worked fine for me in Brave.

Thanks,
Martin

Hello Sven,

Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-player-8.zip

Then you should be able to use WP Rocket optimization again. I found our changes to YouTube would not minify properly with it, so I increased compatibility of our scripts by not transforming do...while loops into for loops.

I will check how we could improve our YouTube live detection. It seems it’s not reliable enough.

Thanks,
Martin

Hello Michael,

Would you like to only make that button available for a specific players, or would you like to start the video with “No Picture” and let users click the button to bring back the picture?

Please let us know.

Thanks,
Martin

Hello Sven,

Please verify that you are using the API key in FV Player’s YouTube setttings.

Please also let us know which video you are using and if it’s still live.

Thanks,
Martin

Hello Ihan,

Please reinstall FV Player from this ZIP file and it will include more details about what has failed: https://foliovision.com/downloads/fv-player-8.zip

You mentioned the issue does not occur with single videos. Please try to add another player with a single video that will work. Then try to add another playlist item and use the same video again. Will even that fail?

Thanks,
Martin

Hello Ihan,

Please use the FV Player’s Video Checker once again to report the video which does not play when it’s set to be private.

Thanks,
Martin

Hello Michael,

The issue was that in your case the transcript is initially hidden and user needs to click button to reveal it.

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.

That will give you the FV Player Pro plugin with a fix.

Thanks,
Martin

Hello Jovan,

I’m sorry to hear about the trouble with the Schema.org setting.

I found the bug in the settings updating – the settings in “Integrations/Compatibility” would overwrite the “Use Schema.org markup” setting.

“Use Schema.org markup” was overwritten by “Handle WordPress audio/video”, “Facebook Video Sharing” and vice versa.

The fix will be in the new FV Player 8 out today. Please make sure you set these settings as desired after the upgrade if any of them need adjustments.

Thanks,
Martin

Hello Jeff,

I’m not sure how we could add such feature in our plugin. It seems like it would require some custom code.

If you know JavaScript, then you can use the progress event to check the video playback time and then trigger the JavaScript event or call the function for Metaslider. More about FV Player events can be found here: https://foliovision.com/player/developers/javascript-guide

It’s not too complex if you only need it on a single page. Or do you need to be able to specify custom times for each video?

Thanks,
Martin

Hello Ihan,

Did you use FV Player Coconut on a website and then setup a new website where you want to use the same configuration?

Please check the FV Player Coconut setup steps as it shows where the access keys are obtained: https://foliovision.com/player/video-security/encoding/encrypted-hls-coconut

You don’t need to setup the CDN or CORS as these are already setup on DigitalOcean Spaces. So you do not need the API key for that.

Thanks,
Martin

Hello Meir,

You can use the Vertical Playlist CSS tweak from here: https://foliovision.com/player/faq-intro/css-tips-and-fixes#playlist-rtl

Thanks,
Martin

Hello Katarzyna,

It seems your server IP bot blocked by our website firewall.

Please remove the license key from FV Player VAST settings and save the settings. Then put the license key back into place and save again.

Please let us know if that does not fix the issue.

It also appears you renewed your license the second time. Please let us know if that was an accident.

Thanks,
Martin

Hello Kelly,

FV Player VAST will work with a live stream.

What you need is to pick your live stream provider. Any live HLS stream will work, just make sure you mark is as a live stream if it’s not properly detected: https://foliovision.com/player/troubleshooting/hls#live

We also support live streams provided by a number of video streaming services: https://foliovision.com/player/live-streaming

Please let us know if you have the live streaming service already and it appears there’s no way of making it work with FV Player.

Thanks,
Martin

Hello Waqas,

It seems you are getting this error message when using the “Check template” button as illustrated in https://foliovision.com/player/getting-started/installation

It seems that the way we are doing this check does not prevent Litespeed Cache from minifying the JavaScript files.

Please ignore this warning for now if your videos play and we will make sure our check does not report false errors when using Litespeed Cache plugin.

Thanks,
Martin

Hello Mustafa,

Sorry about the delay, your comment got us thinking about how we could improve our article, but I see there was no answer.

1. I see that we only include pricing when there are multiple replication points enabled for the video serving.

If you only have 250 GB of videos and 1TB of traffic then you are going to fit into the base fee or $5/month for DigitalOcean Spaces.

You only have to pay for the video encoding once. If your video is 1080p and it’s encoded into 240p, 480p, 720p and 1080p qualities) you pay $0.045/minute = $2.7/hour. You can set FV Player Coconut to only create 480p and 1080 and then it’s $0.0225/minute = $1.35/hour.

2. We stopped using Bunny CDN for new FV Player Coconut users as we found the DigitalOcean Spaces CDN now supports the URL tokens. So it’s just as secure.

Bunny CDN has more configuration options, but when it’s loading these video files from DigitalOcean Spaces it sometimes slows down. DigitalOcean Spaces CDN is more reliable.

Thanks,
Martin

Hello Meir,

Thank you for the bug report!

Please upgrade to FV Player 8.0.15 and the issue will be fixed.

I will check if we could always show the Vertical playlist items on the left side for RTL websites.

Thanks,
Martin

Hello Francesco,

We enabled FV Player schema.org for our website and now the Enhancements -> Videos section of Google Search Console has started to fill in with data. So far there are 198 valid videos and one video with error. However that page does not even have FV Player on it, so it seems like Google is trying some other technique to find even more videos.

However it did not help convince Google that the pages with are videos are the video watch pages. So “Video isn’t on a watch page” is still the number one reason why the videos show as not indexed in Indexing -> Videos.

Thanks,
Martin

Hello Dave,

Please let us know what shows in the “Status” column on that wp-admin -> FV Player -> Coconut Jobs page.

If these encoding jobs show with “completed”, then the issue must be with the actual “Coconut” tab of Media Library in FV Player Editor.

Otherwise we need to know more about why the Coconut API calls fail. I improved the debug log for the job_check where you were getting these PHP warnings. You should see an upgrade to FV Player Coconut 8.0.14, or you can get the new version on https://foliovision.com/my-licenses

Then enable wp-admin -> FV Player -> Coconut Jobs -> Settings -> Debug and try to encode a new video.

Please let us know how it goes, then I can give you the right troubleshooting steps.

If you would prefer to have us solve the issue for your with priority right on your website, we are happy to help. Just order our Pro support: https://foliovision.com/pro-support

Thanks,
Martin

Hello Jovan,

The FV Player 8.0.14 on WordPress.org includes this fix. You can upgrade to it.

Thanks,
Martin

Hello Michael,

I see that it has to create a lot of FV Player instances.

Please let us know if you are having issues with that “Disable database conversion” setting.

Thanks,
Martin

Hello Jovan,

Yes, it works fine with FV Player 8.

In the “Allowing popup background to resume the video” CSS tweak there’s a list of elements that should accept clicks:

.flowplayer .wpfp_custom_popup a,
.flowplayer .wpfp_custom_popup input,
.flowplayer .wpfp_custom_popup button,
.flowplayer .wpfp_custom_popup textarea,
.flowplayer .wpfp_custom_popup select {
  pointer-events: all;
}

Please verify that you ad is on the list. If it’s <iframe> then you simply need to add .flowplayer .wpfp_custom_popup iframe, to the list of selectors.

Thanks,
Martin

Hello Michael,

I was not able to reproduce this issue on our website. There must be some setting which we are missing that might be affecting this.

If seems that you are using FV Player 8 with a matching FV Player Pro of version 8 as well.

Please post a link to a publicly accessible page where we can see the issue. It seems that will be the fastest way of figuring this out.

Thanks,
Martin

Hello Mike,

In FV Player 8 the user playback position in each video is no longer stored in wp_usermeta table, but in a new database table. It’s more efficient and easier to manage that way. However it keeps the old data in place for 4 weeks in case there is any issue.

I’m not sure what could cause these alignment issues. Are you customizing FV Player appearance with CSS?

I checked Stream Loader PHP script on https://dharmasun.shedrubdev.site/wp-content/plugins/fv-player-pro/stream-loader.php and it does not seem to show any error.

Could you please check in the PHP error logs? If you are not sure about how to check the PHP error log, the server technical support should be able to give you a hand.

You can also disable the “Speed-up” setting for now. It makes the videos faster to load as it lets us skip all the other plugins and most of the core WordPress code when loading these videos with Stream Loader.

If you would like to have this issue solved with priority we are happy to have a look. Just book our Pro support: https://foliovision.com/pro-support

Thanks,
Martin

Hello Francesco,

Please see if switching to FV Player 8 will add the missing schema.org markup: https://wordpress.org/plugins/fv-player/

I’m not convinced that adding Schema.org will convince Google bot that these are the video watch pages and should be indexed.

We continue experimenting with the video position on the pages to see if we can get rid of that “Video isn’t on a watch page” issue.

One issue is that even a page with a player at the very top of it is not always considered to be a “Watch page”. Now I enabled Schema.org markup. Our page passes validator.schema.org check and we will see what changes in Google Search Console.

These experiments take a while as Googlebot needs to re-crawl of our website.

Thanks,
Martin

Hello Sebastian,

Thank you for the bug report, I see the issue was caused by FV Player 8.0.8. We are working on fixing it.

Thanks,
Martin

Hello Francesco,

Could you please also check your website video sitemap with https://search.google.com/search-console ? You should see the Indexing -> Videos section.

There you should see how many video are indexed and how many are not indexed in the “Why videos aren’t indexed” section.

On our website a lot of the blog or documentation videos are not indexed because of “Video isn’t on a watch page”.

I found this explanation of what a “watch page” is:

Is on a watch page?: Whether or not the page is considered to be a watch page. Possible values:
Yes: The page content is mainly a single video. It doesn’t seem to have much additional content.
No: The page contains other meaningful content in addition to the video, such as additional text, graphics, or additional videos.

Source: https://support.google.com/webmasters/answer/9495631#indexing_status

At a glance all the videos which are not indexed for that reason are posted further down in our articles.

I wonder what’s the situation with your video sitemap in that Google Search Console. Both are at the beginning, so they should work.

I’ll check if the Schema.org markup for a video alone can get the video indexed.

Thanks,
Martin

Hello Francesco,

I found that the schema.org markup without a playable video URL is passing validator.schema.org checks.

In FV Player 8 we actually removed that restriction of not adding schema.org for videos where the URLs are signed.

However I see in Google Search Console that a video embed URL is not accepted for the sitemap – it says that the video is not on the page.

At the same time basic MP4 or HLS videos seem to work and sitemap is enough – schema.org is not required for Google Search Console to show that the video is indexed properly. And some of the FV Player embed URLs are accepted. We need to figure out what’s the difference.

Thanks,
Martin

Hello Kelly,

Thank you for the link. The root cause of the issue seems to be the “Controlbar Always Visible” setting of FV Player. Please try disabling this setting in wp-admin -> FV Player -> Settings -> Sitewide FV Player Defaults and then the issue should be avoided.

The issue with YouTube video not playing after the ad can be fixed by adding allow="autoplay" to the iframe code. So what you have on the client website:

<iframe src="{your FV Player embed link}" allowfullscreen width="800" height="500" frameborder="0" style="max-width:100%" title="MLIS 2024 Playoffs presented by Go Live Sports Cast"></iframe>

Changes to:

<iframe src="{your FV Player embed link}" allowfullscreen allow="autoplay" width="800" height="500" frameborder="0"  style="max-width:100%" title="MLIS 2024 Playoffs presented by Go Live Sports Cast"></iframe>

However I did not run into the issue with the video ad picture not showing. Perhaps adding the allow="autoplay" part for my web browser avoided that issue.

You can also upgrade to FV Player 8. We put in a fix for the control bar visibility settings so that it’s not used in iframes automatically. It also adds allow="autoplay" to the iframe embed codes.

However the old iframe HTML which you put on your client websites will still have to be adjusted as mentioned.

Thanks,
Martin

Hello Kelly,

Please let us know which exact video page seems to run into these issues.

I picked a random video on your website and tried to use the Embed iframe code. It worked without these issues. However the video was not using Cloudflare. So I would like to check with the exactly same video where you run into the difficulties.

Thanks,
Martin

Hello Tom,

FV Player 8.0.11 fixes this issue.

We also back-ported the fix to FV Player 7. It’s available in FV Player 7.5.49 which is out for both the base plugin and FV Player Pro.

With this fix you can keep using “Use native fullscreen on mobile” setting and the videos will play on iOS 18. The issue would only occur when using that settings and trying to play a video with subtitles.

Thanks,
Martin

Hello Tom,

We found the issue now – please disable wp-admin -> FV Player -> Settings -> Mobile Settings -> “Use native fullscreen on mobile”. Then the videos will play on iOS 18.

Somehow iOS 18 does not like how we put in these subtitles for the native fullscreen mode.

We are looking into it.

Thanks,
Martin

Hello Tom,

I see the issue on your website, but I was not able to reproduce it anywhere else.

What I see on your website is a “Beluister preview” button that I hit and then the video plays in a bar at the bottom of the page.

Please try to post the video on a separate page where the player will appear on the page without such button and will have a standard size.

Another thing to try is to disable wp-admin -> FV Player -> Settings -> Hosting -> Vimeo -> Turbocharge Ajax loading.

Thanks,
Martin

Hello Mahardika,

The setting to enable or disable Airplay was added in FV Player 8.0.8.

The guide was updated to show the new settings: https://foliovision.com/player/getting-started/customizing-controls

Thanks,
Martin

Actually I see – you are using FV Player Pro 8 with FV Player 7.

Please upgrade FV Player Pro, the version 8.0.9 which was released now will give you a warning message about using old FV Player version 7 and a button to upgrade to FV Player 8.

We will also automate this when activating FV Player Pro 8.

This will avoid the “Admin JavaScript warning” which would appear for couple of seconds and avoid the JavaScript error.

Thanks,
Martin

Hello riw777,

If there’s a bug we would like to fix it. Looking at the path of the file which you are trying to upload I see no reason why it should fail on Coconut.

I tried to upload a video with that same filename and it worked.

Thank you for the debug output from the Coconut Media URL Debugger tool. However in case of DigitalOcean Spaces it does not prove anything – I found that DigitalOcean Spaces blocks the HEAD requests with Coconut Media URL Debugger is using.

Please check your job on https://app.coconut.co/jobs – there you should see that the Input did succeed. Here’s the video that I tested for comparison:

Please check your older thread regarding instructions on how to upload videos manually: https://foliovision.com/support/fv-wordpress-flowplayer/bug-reports/media-selector-broken#post-226259

Thanks,
Martin

Hello Norman,

Please check if your theme is using PHP code or if it’s the new block theme.

You may need to contact Automatic Video Post plugin developers to see how they insert the videos with your theme.

We are also happy to take care of this for you if you order our Make Your Theme work with Video service. But before we do that please provide a link to a sample page where we can see a video inserted with Automatic Video Post plugin.

Thanks,
Martin

Hello Ihan,

It’s still very new and not supported by web browsers.

Unfortunately even H265 does not get proper support. You need to use H265 for Safari and AV1 for other browsers.

Thanks,
Martin

Hello Tom,

FV Player Pro Stream Loader adds the URL tokens for video hosting services which do not handle it on their end automatically. If you get 8% error rate then that’s the amount of failed video plays. It seems your web server had some trouble with connecting to Bunny Stream.

To avoid issues like this we simplified the Bunny Stream video playback in the new FV Player 8. Then our Stream Loader is not used for Bunny Stream and it makes the Bunny Stream video loading simpler and more robust – using URL token token_path.

You can get FV Player 8 here: https://wordpress.org/plugins/fv-player

Just make sure you then switch FV Player Pro 8 to Beta: https://foliovision.com/player/troubleshooting/switching-fv-player-pro-to-beta

Thanks,
Martin

Hello Miles,

We are adding this for the next release of FV Player 8: https://wordpress.org/plugins/fv-player/

You will be able to determine if the fullscreen button should be present in the global Skin settings in the “Controls” section.

If you would like to use this for a single player, you can only append fullscreen="false" to your [fvplayer] shortcode, as explained here: https://foliovision.com/player/developers/shortcode-parameters

Thanks,
Martin

Hello Bruno,

Thank you for the bug report.

Please reinstall FV Player from https://foliovision.com/downloads/fv-player-8.zip and the issue will be fixed.

The fix will of course be part of the next release too.

Thanks,
Martin

Hello Michael,

Please let us know more about your use case. Then we can build together something that will be sensible and will provide a benefit for all the users.

Perhaps what you really need is to only show subtitles automatically on videos which are not in English.

Thanks,
Martin

Hello Jan,

Please make sure the player is posted in some post or page.

The page or post (or other post type) where it’s stored should show in wp-admin -> FV Player -> “Embedded on” column.

If the player is already posted in some post or page, please let us know what post editor your are using. If it’s not posted in the main content field, but in some special content field added by some other plugin, it might cause this issues as well.

Please let us know.

We will think about how we could make this easier.

Thanks,
Martin

Hello Jan,

Please confirm that you created Pay Per View using FV Player editor as shown here: https://foliovision.com/player/membership-ppv-elearning/ppv/woocommerce#using-pay-per-view-with-shortcode-editor

Please check the resulting WooCommerce product in wp-admin -> Products. When you open it for editing, does it have the “FV Player Pay Per View” box with “This Pay Per View works with Player ID” information?

When you open the order details in wp-admin -> WooCommerce -> Orders does it have the “FV Player Pay Per View Access” box?

Last thing that should help us figure this out is using the “Export” functionality for your player on wp-admin -> FV Player screen, here’s how: https://foliovision.com/player/tools/importing-exporting-players Please send over the output.

Thanks,
Martin

Hello Bruno,

Please make sure you are using FV Player Coconut 8.

You can get it at https://foliovision.com/my-licenses -> FV Player Coconut -> Download Version 8.

I will check if we can offer that upgrade automatically in wp-admin if we see you are on FV Player 8.

Thanks,
Martin

Hello Andrea,

It appears to be related to the autoplay changes in FV Player 8.

FV Player VAST 8.0.6 is out and it fixes this issue. So you should see the update soon.

Thanks,
Martin

Hello Robert,

The second argument of the event handlers for events like ready or finish event handler is api, as seen in the ready event sample code in our JavaScript Guide

flowplayer( function(api,root) {
  api.bind('ready', function( e, api, video ) {
    ...

You can check typeof api.video.click and it should be undefined if it’s not the video ad.

Thanks,
Martin

Hello Taco,

The improved behavior is now part of FV Player 8 and it’s Pro plugin. The Pro plugin FV Player Pro 8 has to be in its Beta version.

You can check the new improved behavior on on demos page Pre-roll Custom Video Ads -> “Video with a post-roll ad”.

If the ad is skipped or it just plays through to the end it shows the first video in playlist.

Thanks,
Martin