Please also deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.

That will give you the improved FV Player Pro plugin which will show the private key status right in the CloudFront settings box.

Thanks,
Martin

Hello Aleksandr,

The link which you sent shows an empty Signature argument.

Please check wp-admin -> FV Player -> Settings -> Hosting -> CloudFront -> Private Key. There should be the following message appearing undeneath:

Your Private Key file is present and appears to be valid.

If it’s then, then please reinstall FV Player (just the base plugin, FV Player Pro needs to stay) from this link: https://foliovision.com/downloads/fv-player-8.zip

Then send over wp-admin -> FV Player -> Settings -> Tools -> System Info.

I added a “OpenSSL CloudFront test” row to it.

Thanks,
Martin

Hello Michael,

This kind of issues often occurs on iPhone. It occurs when the parent element of FV Player uses z-index or transform CSS properties.

So we check for these properties when entering fullscreen on iPhone and remove them and then put them back when leaving fullscreen.

We even added a “Alternative iOS fullscreen mode” setting which does it in a more aggressive way by moving the player element to top of DOM when entering fullscreen: https://foliovision.com/player/settings/mobile-settings-behaviors#mobile-settings

However we did not see that issue on desktop yet.

Please let us know if you have a test page where we can see the issue.

Thanks,
Martin

Hello Meir,

Since you are not using the FV Player database, 1085427345 is the video file name without the extension.

I see that if FV Player could simply take the first player on the page and play it at a given timestamp it would be an easier solution.

However in that case it would need extra logic to skip the video ad and also to be able to target individual videos in the playlists.

Please let us know if that makes sense.

It seems it would be also harder to keep track of what video you are really trying to link to at that timestamp. Please let us know about the exact use case for these links.

Thanks,
Martin

Hello Michael,

Please let us know what translations you would like to use and we can add them in.

For now we added the language hooks for the fv-player-pro domain.

You can deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.

Doing that will reinstall the FV Player Pro plugin and the language hook will be in place.

Thanks,
Martin

Hello Eric,

The YouTube autoplay does not work on mobile devices.

However now I’m noticing it also won’t work in Firefox, so we will look into it.

Thanks,
Martin

Hello Tonia,

Perhaps you could try to let one of the users run a check here: https://tools.bunny.net/diagnostic-report

In the new FV Player Coconut we only use the DigitalOcean Spaces CDN. Perhaps using that could improve the situation. I’ll check if we can make it easy to switch.

What was the Bunny CDN support response to these issues?

Thanks,
Martin

Hello Girish,

Please let us know if these users are all using iPhone or any specific browser or operating system.

I wonder if this could be an issue with iCloud Private Relay which the iPhone users might be using. Here is a full description of the issue for reference: https://foliovision.com/2025/01/icloud-private-relay-secure-streaming

So you can try to enable “Cookie Protected Encrypted HLS” setting in wp-admin -> FV Player -> Settings -> Pro Features and see if these complaints will go away.

Thanks,
Martin

Hello Meir,

Please try with the Beta as I suggested in the last post and if it helps with your issue we can make these improvements part of the Release version.

Thanks,
Martin

Hello IndianerJones13,

You can try with the new FV Player 8 version with the accessibility improvements. Just reinstall FV Player from this link: https://foliovision.com/downloads/fv-player-8-accessibility.zip

Please let us know how the new version works for you and your users.

You can also test the accessibility features on the video here: https://foliovision.com

Thanks,
Martin

Hello Meir,

Please check your wp-admin, there should be a notice at the top of the screen that you are using the old FV Player Pro version. Since you updated FV Player to version 8, you need to update FV Player Pro as well.

You should be seeing the FV Player Pro update in wp-admin -> Plugins.

Otherwise please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.

Then switch to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta


Thanks,
Martin

Hello Girish,

Are they getting these errors on random videos or does it appear to be a specific group of the videos?

Are your users able to play the videos if they simply reload the page and try again?

Are you noticing anything in your PHP error logs that seems to correlate with these failures?

Could you please setup a test page with one of the videos?

Thanks,
Martin

Hello Taco,

I’ll check with Alec if we would like to add such feature.

Currently you can only check the video watch time for the users, but it does not let you restrict access to the video.

The user video stats are available in wp-admin -> FV Player -> User Stats, but it does not give you the total video watch time for the user. You would have to select a user and then use the export function to see all the videos he played.

You can also enable the “Video Plays Today” column for wp-admin -> Users, but in your case the “Today” is not what you need and you would like to see “This Month” instead.

Thanks,
Martin

Actually I confused FV Player Pro with VAST. It seems your FV Player Pro is disabled.

Thanks,
Martin

Hello IndianerJones13,

I checked the Hetzner page about their object storage: https://www.hetzner.com/storage/object-storage/

They do mention “multimedia”, but it appears it’s geared more towards backups.

However if it can work reliably even for video, it’s great news.

Could you please ask Hetzner support about it?

Is there any CDN which they can recommend to be used together with their object storage? Without a CDN it might be good enough for video serving only in Europe, which might or might not suit your target audience.

Thanks,
Martin

Hello Jörn,

Thank you for the detailed bug report.

We fixed the issues with disabling of sticky for the new FV Player 8 release.

Now we added code to prevent the display issues you are running into. To get it please upgrade to FV Player 8 using this plugin version from this link: https://foliovision.com/downloads/fv-player-8.zip

It will deactivate FV Player 7 which you are using automatically and upgrade FV Player Pro to matching version 8.

If the player size is still too big, please disable the Litespeed CSS optimizations and see if that helps. Then we can check why it’s happening.

Thanks,
Martin

Hello James,

1. I was able to play one of your audio tracks and put the phone to sleep. The track continued playing. I could see the player on the lock screen too.

I could switch to some other app too.

For videos, the playback stops when you put the phone to sleep or switch apps, but then you can resume the playback using the player controls on the lock screen.

I used iPhone 11 Pro Max with iOS 18.1.1.

So it does not appear that the fullscreen button should be added for audio tracks for that purpose.

3. I can see the bug with the Airplay buttons multiplying. It happens on our website too. We will get it fixed.

Thanks,
Martin

Hello Michael,

Thank you for your kindness, we did the detailed check as you are a long time user of FV Player.

We will keep the Pro support ticket open in case you need any help.

We simplified the FV Player code for the next release to avoid the issue with video loading if the video signature is not required, but configured to be added.

Thanks,
Martin

Hello James,

You can upgrade to FV Player 8 by installing via WordPress: https://wordpress.org/plugins/fv-player

It will deactivate FV Player 7 which you are using automatically and upgrade FV Player Pro to matching version 8.

Then when adding new HLS streams the type will either be detected properly, or if the check fails you get the checkboxes to choose if it’s Live or Audio stream.

Thanks,
Martin

Hello Sven,

Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-player-8.zip

We have improved the live stream count-down of YouTube to show on mobile.

However the messages for removed videos or videos which have embedding disabled seem to be sufficient.

We are still checking on the live stream pausing.

Thanks,
Martin

Hello Michael,

Please go to wp-admin -> FV Player -> Settings -> Hosting -> CloudFront. Copy and save the current “CloudFront domain” value, then remove it and save the settings.

That should fix the issue. FV Player Pro attempts to sign your CloudFront URL, but it’s not required by your actual CloudFront configuration and then it fails to play.

Thanks,
Martin

Hello Michael,

I see that on staging it actually won’t play as the decryption key is requested from another domain. However both m3u8 and ts files of the HLS stream load properly.

However I noticed FV Player Pro was not update to version 8, so I did that. But it did not break the playback (well, outside of the decryption keys not working due to difference in domains).

So unfortunately I still don’t see why this would fail on your live website.

Could you upgrade it tomorrow at 9 AM UTC time and let us know to have a look at a test page if it still won’t work?

Thanks,
Martin

Hello Tien,

Thank you for the details about how it seems to happen only when using “Funnelkit Funnel Builder Pro” at the same time.

It’s strange that it happens as these properties are set in _sfwd-courses and _ld_price_type post meta fields which FV Player does not touch.

Does it actually matter if FV Player is used in the course or not? If it’s in the lesson or topic, then it does adjust the information that Learndash LMS stores: https://foliovision.com/player/membership-ppv-elearning/elearning/learndash-progression-player

So it’s strange that it’s affecting anything for your courses.

Do you actually use the FV Player Gutenberg block and do you actually use the block editor of WordPress? Please check this page of documentation to see what I mean: https://foliovision.com/player/getting-started/start-up-guide#gutenberg

I wonder if that part could be interfering, although it does not seem to on my test site with Learndash LMS.

If you would like this to be solved with priority, we are happy to do so right on your website if you order our Pro support: https://foliovision.com/pro-support

Thanks,
Martin

Hello Michael,

Please let us know if the PHP error logs show anything suspicious for the time then you did the upgrade.

Please let us know if you have a staging website where you could do the upgrade first.

Thanks,
Martin

Hello Krisna,

Since the video downloaders are specifically designed to download YouTube videos and FV Player can only use the YouTube Player SDK to play these videos, it has no way of avoiding such download.

Please post further questions directly into the support forums.

Thanks,
Martin

Hello Krisna,

Please check FV Player’s YouTube Configuration options: https://foliovision.com/player/video-hosting/youtube-with-fv-player#configuration

Thanks,
Martin

Hello Sven,

Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-player-8.zip

Then the HLS live stream will play in Safari even if it’s not marked as being a live stream.

The URL of the main FV Player library has a new version number, so your CDN should pick the updated file from your web server.

Thanks,
Martin

Hello Sven,

I can see the issue with the HLS live stream.

It’s similar to the YouTube Live stream issue. If the live flag is missing in the database for the video (or in your case live="true" in the shortcode) it does not show properly.

I’m checking if we can improve FV Player to detect that automatically as only Safari and iOS seems to require it.

You can remove the test page now.

Thanks,
Martin

Hello Sven,

Please check if you run into the issue with Safari at https://foliovision.com/player/demos/hls-stream -> Live Stream.

If the issue still persists on your website, please make a test page with a live stream available tomorrow at about 9 AM UTC and we can have a look.

Thanks,
Martin

Hello Sven,

Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-player-8.zip

Then the Live status of a YouTube video will show properly on Safari and iOS.

Once you confirm that it helped we will make it part of the next release.

Thanks,
Martin

Hello Sven,

Please double-check that you purged any cache that you might be using. The HTML shows version 8.0.9.

Thanks,
Martin

Hello Sven,

I don’t see how this could not work in incognito mode.

Please upgrade FV Player, I see you are on 8.0.17 while 8.0.18 is out,

Thanks,
Martin

Hello Abel,

With FV Player 8 you can get the stream to play and rewind: https://wordpress.org/plugins/fv-player

However we are checking how we could improve our integration further. I see that OBSLiveStream.com link gives you an actual timeline with clock time.

Thanks,
Martin

Hello Michael,

Since the video/audio files are often stored on a remote server we only check a small part of the file to determine the actual video/audio duration.

The getID3 library does not seem to do a good job with the MP3 files.

Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-player-8.zip

Then try re-posting one such MP3 file and you should get the correct duration.

Thanks,
Martin

Hello Michael,

Could you please create a publicly accessible test page where we can see the issue? We will remove the link from your forum reply before publishing it.

Thanks,
Martin

Hello Michael,

I see this occurs if the audio file is with the URL token/signature.

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.

Then switch to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

Then it should start working for you and if it does we can make this improvement part of next release.

Thanks,
Martin

Hello Jack,

Your link does work with FV Player. It was properly detected as a live stream as shown here: https://foliovision.com/player/troubleshooting/hls#live

Please let us know if you are running into any issues with it.

Thanks,
Martin

Hello Luiz,

FV Player Pro does not store any of the file paths.

You mentioned you are checking these errors in NginX log file.

Could you please check the error in PHP login directly if you have these available?

You can also debug directly in /bitnami/wordpress/wp-content/plugins/fv-player-pro-7/stream-loader.php to see why wp-load.php is not loading.

If you would like us to fix this issue with top priority right on your website, we are happy to do so. Just book our Pro support: https://foliovision.com/pro-support

I also see the FV Player Pro should run a self-test routine for users of the Stream Loader “Speed-up” setting to see if it loads properly.

Thanks,
Martin

Hello Luiz,

For the FV Player Pro Stream Loader “Speed-up” setting we load only a minimal version of WordPress without most of its core components and plugins.

Please check if the file /bitnami/wordpress/wp-load.php is in place.

Thanks,
Martin

Hello Meir,

That https://player.vimeo.com/external… link is the Vimeo Direct link to video file.

The downside is that anybody can just copy that URL and use it on his website or download the video. The URL is signed, but it never expires.

FV Player Pro uses Vimeo file links which expire for video playback.

Thanks,
Martin

Hello Meir,

Thank you for letting us know about the interesting issue.

Please let us know what children security filter did you use. It seems that it would just block all the Vimeo videos.

Thanks,
Martin

Hello Sherri,

Thank you for the update.

Nord VPN might be flagging the whole s3.us-east-1.amazonaws.com as a unsafe domain if it was used by some malware in the past.

Thanks,
Martin

Hello Michael,

Seems like it was a temporary error when activating SSL for your new domain name on Bunny Stream.

Please let us know if it did not go away and you keep running into this issue when inserting new videos.

Thanks,
Martin

Hello Desibombs,

Could you please make sure you installed FV Player 8 from that https://foliovision.com/downloads/fv-player-8.zip link?

Your ad code has data-* attributes so I had to allow these in the security filtering. For now I only put that fix into that ZIP file and once it works for we will make it part of the official release on WordPress.org.

Thanks,
Martin

Hello Desibombs,

I tried using AdBlock in Brave and it would not remove the whole player for me when using your ad code.

But maybe it’s more about FV Player 8.

Please upgrade to FV Player 8 using this ZIP file: https://foliovision.com/downloads/fv-player-8.zip

Thanks,
Martin

Hello Desibombs,

Please let us know what HTML you use in the banner.

I wonder what triggers the ad blocking and why does it the whole player and not just the ad element.

Does it remove the player even before playing the video?

Thanks,
Martin

Hello Gillian,

Could you please check the issue on staging website where you disabled plugins one by one to see if it works there? I’m asking in case you still have that website available and it’s easy to check.

Other thing to do is to check the PHP error log. If you are not sure about how to check the PHP error log, the server technical support should be able to give you a hand.

Or you can install this plugin which makes a list of PHP errors available in wp-admin: https://wordpress.org/plugins/error-log-monitor/

The error should be recorded in that plugin PHP error log. It might show why the FV Player Pro function to add that Signature is failing.

On our end I checked if FV Player Pro works with PHP 8.4 as I reliazed my test website is still on PHP 8.3. I did not run into issues. The proper Signature was added.

Thanks,
Martin

Hello Gillian,

It seems the signature for CloudFront is no longer properly calculated.

Please check wp-admin -> FV Player -> Settings -> Hosting -> CloudFront (Pro). What does it say for “Private Key”?

Thanks,
Martin

Hello Gillian,

Your web server does not seem to handle HTTP range requests for PHP scripts. I guess same issue does not appear on your staging server. Thank you for posting all the details.

Please upgrade to FV Player 8: https://wordpress.org/plugins/fv-player

In the process you will have to upgrade to FV Player Pro 8 too, but you will see the wp-admin notices to do so.

Then switch FV Player Pro to Beta: https://foliovision.com/player/troubleshooting/switching-fv-player-pro-to-beta

Finally you will be able to enable wp-admin -> FV Player -> Settings -> Stream Loader -> “Emulate m3u8 files”. With that setting Safari will not use the HTTP range requests to play the HLS streams with URL tokens.

Please let me know if you run into any difficulty.

Thanks,
Martin