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after payment and installing no license

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Foliovision › Forums › FV Player › Troubleshooting › after payment and installing no license

  • Ashley Y. 6 years ago

    after purchasing and paypal confirmation no active licenses. so impossible to upgrade to pro version

Viewing 4 replies - 1 through 4 (of 4 total)
  • Lucia 6 years ago

    Hi Ashley!

    Sorry to hear about your trouble. Please log in to your Foliovision account with email you used for purchase. Then you can just enter domain and license key will be automatically generated. You copy the key to your site and everything should work.

    Let me know if there are further issues or you have trouble with anything.

    Lucia

    Martin 6 years ago

    Hello Ashley,

    PayPal tells us that your payment is Under Review. Please check your PayPal account what it says on your end.

    Thanks,
    Martin

    Lucia 6 years ago

    Hi Ashley!

    I understand your frustration. We do not know why Paypal is holding the funds – we just have information that they are reviewing the payment and it might take up to 3 days (please see screenshot below). Can you try using your credit card? In case the payment would go through Paypal in the meantime we will of course refund it.

    Thanks!

    Lucia

    • This reply was modified 6 years ago by Lucia.
    transaction_details_-_paypal
    Transaction_details_-_PayPal
    Lucia 6 years ago

    Let me know how that worked for you.

    Lucia

Viewing 4 replies - 1 through 4 (of 4 total)
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