Hello Douglas,

Please post further replies to our forums.

We have fixed the issue with live streams in FV Player 8: https://wordpress.org/plugins/fv-player/

You can remove FV Player 7 and use FV Player 8 instead. No settings and no videos will be lost.

What we did is that if the HLS stream cannot be checked, we just show you all the options (Live, Audio and DVR stream) and let you set what should apply to the stream. Then once it’s live it will play properly.

Thanks,
Martin

Hello Douglas,

Please let us know how does your live streaming video link looks like – then we can probably see why FV Player does not show the “Live stream” checkbox for it.

You can also report it with FV Player’s Video Checker: https://foliovision.com/player/troubleshooting/how-to-use-video-checker

Is the stream always live or is it often unavailable when you are not streaming? That could cause issues with our detection as well – FV Player won’t be able to see that it’s a live stream if it’s not playable at the moment.

Thanks,
Martin

Hello Michael,

I tried with latest version of LearnDash LMS, but it worked fine.

This could be related to the specific theme your are using or some of its functionality.

Is that a free theme which we can try easily?

Do you run into the same issue if you test as a standard user and not admin?

Can you somehow insert the /wp-content/plugins/fv-wordpress-flowplayer/css/flowplayer.css style file as a workaround for the issue?

Please let us know, that should help us figure our the problem.

We are also happy to figure out this issue right on your website with top priority, just purchase our Pro support: https://foliovision.com/pro-support

Thanks,
Martin

Hello Norman,

It really depends on the Automatic Video Post plugin.

I see it has the video_url() function: https://shop.ternstyle.us/documentation/automatic-youtube-video-posts-plugin-for-wordpress/theme-functions -> The Video URL Function

You should be able to use it like this in your theme:

echo do_shortcode( "[fvplayer src='" . $video->video_url() . "']" );

Thanks,
Martin

Hello Omar,

I tried using WooCommerce Payments with FV Player Pay Per View for WooCommerce and it works.

It even works with the new quick checkout mode which we prepared for FV Player 8. It simplifies the WooCommerce checkout process to just a single step with no prompt for extra information – just the email and credit card number is required. You can already get FV Player 8 via WordPress.org https://wordpress.org/plugins/fv-player/ and then use “Download Version 8” button for FV Player Pay Per View for WooCommerce when you make the puchase.

Thanks,
Martin

Hello Mahardika,

You can disable the “Enable Chromecast” checkbox wp-admin -> FV Player -> Settings -> Sitewide FV Player Defaults.

However I see there is no setting for Airplay. For now you can jus hide that button using this CSS code: https://foliovision.com/player/faq-intro/css-tips-and-fixes#airplay

The top of that page contains some general instructions about how to add these CSS rules in an efficient way.

Thanks,
Martin

Hello Chris,

These DigitalOcean Space metadata will not fix the issue. The metadata we are talking about here are in the actual file, not something that DigitalOcean Spaces adds on top of it.

I see the issue you run into FV Player Coconut. Currently FV Player is only set up for DigitalOcean Space serving a single purpose – either you play videos from it directly, or you can use it with FV Player Coconut for upload of videos and storage of encoded videos.

To get around this limitation you can store your Space name found in wp-admin -> FV Player -> Hosting -> DigitalOcean Spaces and then run the FV Player Coconut wizard – proceeding with the step where you were unsure.

Once the wizard finishes you can then append your old Space name back where it was at wp-admin -> FV Player -> Hosting -> DigitalOcean Spaces. Just make sure you separate it with , from the other Space names.

Then verify that the videos still play and you can upload via FV Player Coconut as well.

The reason why this works is that in DigitalOcean Spaces a single set of keys works for all the Spaces in a single region.

And there’s one culprit – all the Spaces have to be in the same location on DigitalOcean Spaces. If it’s not your case, then you can only move your old videos from the old Space into the new space for encoded videos and update the links using FV Player’s Migration Wizard: https://foliovision.com/player/tools/migration-wizard

Thanks,
Martin

Hello Jovan,

Unfortunately FV Player VAST only supports VAST up to version 4.2.

Please let us know which specific feature you are missing.

Thanks,
Martin

Hello Maryia,

Are you sure you grabbed a new FV Player Coconut 8 ZIP file from https://foliovision.com/my-licenses and did you really reinstall from that file?

I’m asking because an important part of the log file is missing. There’s nothing about job_check.

But it could also be the reason why it just won’t work for you.

Please let me know. We are also happy to fix the issue hands on right on your website if you purchase our Pro support: https://foliovision.com/pro-support

Thanks,
Martin

Hello Maryia,

I’m not sure what could cause the license error, but I’ll look into that.

The license only takes care of the updates, it does not affect FV Player Coconut functions.

I see that you are using Ę letter in your file name. I’m checking if something changed in FV Player Coconut 8 to see if we are no longer sanitizing such input.

In the meantime please try to upload your source video without any unusual characters.

Thanks,
Martin

Hello,

When it happens please check your page HTML code to see if all of this is present:

• wp-content/fv-flowplayer-custom/style-1.css
• wp-content/plugins/fv-wordpress-flowplayer/flowplayer/modules/flowplayer.min.js
• wp-content/plugins/fv-wordpress-flowplayer/flowplayer/fv-player.min.js

If you can also try to enable Settings -> FV Player -> Integrations/Compatibility -> “Load FV Flowplayer JS everywhere”, more about that here: https://foliovision.com/player/developers/dynamic-content-loading#loading

Also, the built-in CSS optimization might be running into issues. You can disable that using Integrations/Compatibility -> Disable saving skin CSS to a static file

Thanks,
Martin

Hello Maryia,

Please grab a new FV Player Coconut 8 ZIP file from https://foliovision.com/my-licenses and reinstall from that.

If these s3-ajax.php errors won’t go away, please check the PHP error log and let us know what’s there.

If you are not sure about how to check the PHP error log, the server technical support should be able to give you a hand.

Or you can install this plugin which makes a list of these errors available in wp-admin: https://wordpress.org/plugins/error-log-monitor/

Then try to upload a video once again and if the “Coconut” tab ends up being empty then the error should be recorded in these logs.

Thanks,
Martin

Hello Francesco,

If you just paste in the image URL for your CDN FV Player has no way of getting the smaller image sizes. You currently have to pick in from the WordPress Media Library.

The 768 pixels wide image might seem like too much, but it’s size which WordPress sets up by default and it scales well enough for various mobile sizes – as I said it ranges from 360 to 414 pixels, or even a bit more. So it’s not always 2x retina and 100% sharp, but it makes a difference over a non-retina size.

The 300 px image could work, but it not be as sharp and it would have to scale in a bad way for various mobile sizes.

Thanks,
Martin

Hello,

Are you using any plugin or a service that would optimize the CSS styles for your website?

I wonder if that could run into issues randomly.

Thanks,
Martin

Hello Francesco,

FV Player 8 fixes this issue – as long as the featured image was inserted from the WordPress Media Library.

However it does not seem to be the case with your player as it seems you are simply linking to an image on your CDN.

The image is 1920×1080 pixels and 79 kB, I see it could be optimized to 40 or 52 kB, depending on the quality.

If you would use the 640 px width for mobile (that’s roughly the right size, as mobile displays are 360 to 414 pixels wide and you need 2x resolution for retina), it could be even 12 kB.

Is the player above the fold? If not, then the image could be lazy loaded. FV Player 8 does that automatically, unless it’s the first player on page which might be your case.

I wonder if it would be easier for you if you would have to fill in a special image link for mobile or if it would be easier having to use WordPress Media Library for all you video splash screens. What makes using WordPress Media Library easier is that you get different image sizes automatically.

Thanks,
Martin

Hello Maryia,

Please check if you can see the encoding jobs in wp-admin -> FV Player -> Coconut Jobs.

If yes, then the problem might be with the media selector.

To troubleshoot that go to wp-admin -> FV Player and open your browser console, here’s how to do that: https://foliovision.com/player/troubleshooting/browser-console

Then bring up the FV Player Editor by clicking “Add new” on that wp-admin -> FV Player page which you loaded with the console open.

Click to pick the video URL and finally navigate to the Coconut tab – which will load empty as you said.

Will any of that show any error on the browser console?

You can check for PHP errors too.

Please let us know how it goes.

Thanks,
Martin

Hello Francesco,

Thank you for letting us know it’s Semrush, we will have a look to see if anything should be improved.

Thanks,
Martin

Hello Norman,

Please let us know how are these videos actually inserted to your posts.

A screenshot of the post editing interface showing the place where the video is inserted would be great too.

Thanks,
Martin

Hello Francesco,

Could you please share more details about what these SEO crawlers say about the video tags?

You already use the video sitemap so that search engines can find the videos.

I checked YouTube and Vimeo and they do not use the <video> tags in HTML either. If you use a web player it’s normal to not use these tags, they should only be present if you rely on the browser built-in player.

Thanks,
Martin

Hello Hamid,

Please set wp-admin -> FV Player -> Settings -> Sitewide FV Player Defaults -> Default Video Size to 100% for both Width and Height and then FV Player will fill any container size it has.

It will use the actual video aspect ratio to make sure it fits in. If it’s not available, it will assume 16:9.

Thanks,
Martin

Hello Bhakti,

Please setup a publicly accessible test page on your website where we can see the issue.

The logo should size automatically, but it seems your theme CSS might be interfering with it. In that case we would like to make sure FV Player puts a more resilient CSS for your custom logo.

Thanks,
Martin

Hello Francesco,

I excluded the Elementor Template post type (elementor_library).

Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

If it works for you, we can make it part of the next FV Player release.

Thanks,
Martin

Hello Russ,

FV Player Coconut does actually come with a hidden field where you could input the URL of a video uploaded to DigitalOcean Spaces directly.

It’s on wp-admin -> FV Player -> Coconut Jobs. You can use browser developer tools to inspect the “Add New” button and reveal the #fv-player-coconut-expert-ui div right below it.

We keep that in place for use in FV Player Coconut Pro.

Maybe you have a plugin to add CSS to your admin pages, so you can let it show that field at all times easily.

Once your video is encoded, you could copy its address from DigitalOcean Spaces from the encoded videos Space. It’s not that much work if you do not use the video encryption. Once you paste it into FV Player editor you can play the video and use the Screenshot button to get the video splash screen.

That way you can stay out of FV Player’s WordPress Media Library integration. Which is really basic, I’m not sure why the JavaScript call like this fails on your website:

wp.media({ title: 'Add Video', button: { text: 'Choose' }, multiple: false }).open();

Maybe one of the other plugins tweaks wp.media or uses it in some special way.

Thanks,
Martin

Hello Extramillions,

If then issue keeps occurring, then please remove the FV Player VAST plugin which you are using on your website where you have the issues and get a new plugin ZIP file from https://foliovision.com/my-licenses for the right domain.

Then install the plugin from that ZIP file and activate wp-admin -> Settings -> FV Player VAST -> Debug log.

The settings screen will show a link to the log file which you can open and see what it says. Maybe the issue won’t appear right away and you will have to leave the website running for a bit and then check the log file when you see the issue the next time.

Thanks,
Martin

Hello Jovan,

Thank you for your request, we are looking into this.

Thanks,
Martin

Hello Taco,

In FV Player 8 we get the YouTube video aspect ratio properly and store it in FV Player database.

Please let us know if you actually use the [fvplayer src="..."] shortcodes for your videos, so we can look into storing the aspect ratio for that as well.

In the meantime you can just add width="720" height="1280" video dimensions to the shortcode – it’s a 9:16 aspect ratio instead of 16:9 as width and height is swapped:

`[fvplayer src="https://www.youtube.com/shorts/QSEB-kzQpi8?feature=share" lightbox="true;text" caption="Watch the video for this task" postroll="1" width="720" height="1280"]

Thanks,
Martin

Hello Constant,

I see you are using Elementor Pro and also a Reign theme which is paid. That limits our ability to test for compatibility issues.

When you say that FV Player is not showing do you mean that:

• you can see the [fvplayer src="..."] shortcode instead
• or that nothing shows

Please disable the “Handle WordPress audio/video” setting of FV Player and try to post a standard WordPress shortcode, like [video src="video-source.mp4"] – will that show the standard WordPress player properly? I’m trying to check if the way you are posting FV Player supports the WordPress shortcode.

Thanks,
Martin

Hello Peter,

Please let us know what did you have to change in Cloudflare when you have a moment.

Did you disable the security rules completely, or were you able to only disable the Adobe ColdFusion or CVE-2019-7816 check?

Thanks,
Martin

Hello Peter,

I see I posted a bad link, it should be: http://foliovision.com/downloads/fv-player-8.zip

Once you have FV Player 8 installed, please remove FV Player Pro plugin which you are using and get FV Player Pro 8 Beta using https://foliovision.com/my-licenses -> Show Previous Version -> Download FV Player Pro 8.

Once you activate both FV Player and FV Player Pro please check wp-admin -> Plugins – you should see:

• FV Player 8.0.beta.1
• FV Player Pro 8.0.beta.1

Thanks,
Martin

Hello Peter,

Please let us know what version of Learndash LMS are you using. I found no issues with version 4.10.0 and it does not seem like there were any big changes in version 4.15.0 release 2 months ago: https://www.learndash.com/release-notes/

Please check if you are using FV Player 8 Beta: http://foliovision.com/downloads/fv-player-8.zp And also FV Player Pro 8 Beta.

Thanks,
Martin

Hello Hamid,

FV Player Pro does not have a feature like this, which would hide the chapters initially and then show them with a button.

If the goal to show a clutter-free interface before the video starts? Or do you really want your users to toggle it during the playback?

We would like to improve out chapters styling to match YouTube. Would you still want to hide such timeline chapters?

Or do you want them to show in a separate tab like you requested with transcript? https://foliovision.com/support/fv-wordpress-flowplayer/how-to/incorportate-transcript-box#post-224771

Thanks,
Martin

Hello Aaron,

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.


Then switch to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta


That will give you the FV Player Pro plugin with a slight improvement – if the encrypted HLS playback fails for a user who is using a known iCloud Private Relay IP address, it will suggest using a different web browser:

iCloud+ Private Internet Relay blocks HLS playback. Please use another browser.

Thanks,
Martin

Hello Russ,

Thank you for the video, it showed that clicking the “Add Video” button gives some error on console regarding “Invalid Invocation”. That suggests that some other plugin is trying to add something for the Media Library, but it does not work on wp-admin -> FV Player screen.

Could you please save your wp-admin -> FV Player page HTML code and send it over to us? That would let us identify what are the other plugins adding.

Please also reinstall FV Player from this link: https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

Then you should see messages like this when clicking “Add Video”:

• FV Player Editor: Click to open Media Library…
• FV Player Editor: Creating new instance of Media Library…
• FV Player Editor: Created new instance of Media Library… (followed by the object)
• FV Player Editor: fv_flowplayer_uploader on open

That should help with the troubleshooting too.

We are also happy to solve the issue right on your website if you purchase our Pro support: https://foliovision.com/pro-support

Thanks,
Martin

Hello Extramillions,

I see the license checks for your domain and FV Player No Ads For Members almost every day and it’s passing.

However I’m not seeing any for FV Player VAST. Please try to remove they key for FV Player VAST, save the settings and then put it back in, saving the settings again.

Thanks,
Martin

Hello Willie,

Thank for your suggestion, it’s certainly better with that check and error_log() call. We will put something similar into next version.

Thanks,
Martin

Hello Alecos,

We have submitted the bug to the Safari browser developers: https://bugs.webkit.org/show_bug.cgi?id=275895

Thanks,
Martin

Hello Maryia,

When testing on your site I noticed it does not use DigitalOcean Spaces CDN. That way the video serving in different parts of world won’t be as fast.

I wonder if the setup wizard failed in one of the steps.

Please check wp-admin -> FV Player -> Coconut Jobs -> Settings -> “Show wizard log” and let us know if it’s there and if it says anything.

Thanks,
Martin

Hello Hamid,

Please un-check the “Show VTT chapters below player.” setting in wp-admin -> FV Player -> Settings -> Pro Features.

Thanks,
Martin

Hello Maryia,

Thank you for the second demo video, I was able to reproduce the issue.

It appears you have entered kurs.mariemargo.pl as one of the video hosting domains on wp-admin -> FV Player -> Settings -> Hosting.

This can be seen in the “System Info” which you sent earlier. It’s set for AWS CloudFront, so please remove it from there. Since it’s the actual domain of your website, it cannot be configured as CloudFront for FV Player.

On our end we will look into why this would stop the video loading and prevent it.

Thanks,
Martin

Hello riw777,

I’m sorry to hear about the issues you are experiencing with FV Player Coconut.

Please let us know what’s the exact filename of one of your failing videos and what’s its size.

I wonder if there might be some special character which we overlook and do not remove before the upload.

Or do you just upload again and then it works without any adjustments? I would still like to know about your file name and size in that case.

Based on your notes it also seems that you tried to upload the video to DigitalOcean Spaces directly and then pick in for encoding on wp-admin -> Coconut Jobs -> Add New. As you noted that workflow is indeed less convenient.

Thanks,
Martin

Hello Hamid,

I did not run into issues with such configuration. I simply entered the following Naming scheme and labels in wp-admin -> FV Player -> Settings -> Quality Switching:

• /mobile/ Mobile
• /sd/ SD
• /hd/ HD

If you already use that and it’s not working please provide a link to a test page which we can open without having to log in.

Thanks,
Martin

Hello Russ,

I wonder if there is any PHP error when the “Coconut” tab loads empty for you.

If you are not sure about how to check the PHP error log, the server technical support should be able to give you a hand.

Or you can install this plugin which makes a list of these errors available in wp-admin: https://wordpress.org/plugins/error-log-monitor/

Then try to upload a video once again and if the “Coconut” tab ends up being empty then the error should be recorded in these logs.

It’s also worth trying with your browser console open (here’s how to open it)) as it might be a JavaScript issue too.

Thanks,
Martin

Hello Miriam,

So your data from Zapier is procesed by Uncanny Automator.

Seems like they have some nice API to let you create your own module where you could map the data fields to FV Player: https://developer.automatorplugin.com/adding-a-custom-action-to-uncanny-automator/

The code to create a FV Player with PHP code can be found here: https://foliovision.com/player/developers/player-database#php -> Inserting a new player instance.

Based on the resulting $player_id you could then insert your own [fvplayer id="..."] shortcode into your post.

Thanks,
Martin

Hello Meir,

Our Google Drive documentation page was marked as deprecated 2 years ago: https://foliovision.com/player/video-hosting/video-hosting-google

Now we added a notice:

Google Drive no longer allows playback outside of their own pages. Do not use! We leave the old instructions here as a historical reference only.

Thanks,
Martin

Hello D.C.,

I’m checking with Alec if we would like to have a playlist search function right in core FV Player.

Please test the issue with YouTube and MP4 videos (I guess you are self-hosting an MP4 video) in playlist without the search function. I was not able to run into a loading issue with such combination of videos in playlist.

However I did notice that when I play the YouTube video after MP4 it plays without sound and I need to tap again for it to became audible.

Thanks,
Martin

Hello Nikolaos,

You can either user the Prev/Next playlist style for any individual player, or use playlist_hide="true" as noted in https://foliovision.com/player/developers/shortcode-parameters

Thanks,
Martin

Couple of additions:

I tried these tests without the new code which you added. So there was no display: flex to fix the issue.

I tried on iPhone too.

Thanks,
Martin

Hello Russ,

Please let us know if reinstalling FV Player from that link fixed the issue for you.

All the settings boxes in wp-admin -> FV Player -> Settings -> Hosting should have a “Save All Changes” button. Please let us know if you are getting something different.

Thanks,
Martin