Hello Ihan,

We have prepared it for the next release of FV Player 8. You can get the new code before it’s released here: https://foliovision.com/downloads/fv-player-8.zip

Thanks,
Martin

Hello Michael,

This improvement is part of the new FV Player 8. You can install it from here: https://wordpress.org/plugins/fv-player Or just search for “FV Player” in wp-admin -> Plugins -> Add New.

It took longer than expected –

We did some performance testing of our CSS code and found some unrelated issues which we wanted to fix as well. While FV Player CSS code is reasonably fast it gets much worse if it’s used in a typical WordPress block theme. So we were working on improving our CSS rules for better performance.

Now it’s about twice as fast. These issues help with the old devices, or even modern devices in power saving mode, when you have several instances of FV Player on a single page.

All of these improvements are part of the new FV Player 8.

Thanks,
Martin

Hello Michael,

Do you post a separate version of the video for each language?

Or is it a HLS stream with multiple language audio tracks – so it’s the same video URL for all languages?

Please let us know as if possible we would like to check what languages the video has, what language version of website is the user viewing and automatically show the subtitles based on that.

That way you wouldn’t have to post the video for each language separately.

Thanks,
Martin

Hello Miles,

In my screenshot I illustrated how a FV Player Video Custom Field can be inserted in an Elementor post template.

That way you can edit your post in a simple interface and only use Elementor for display. It’s much better than having to build your layout for every single post.

Please let us know if that’s indeed your goal.

It seems to me the best solution would be if each FV Player Video Custom Field would become available in the Elementor template builder. You can already set it to not show at the end of article, as the guide says:

You can also omit the “display” parameter to get more control over how the videos are displayed:

Thanks,
Martin

Hello Jeff,

Thank you for letting us know about your issue.

The reason why it won’t sort is that that field is derived from the titles of the videos in each player. Then it gets tricky if the player has a playlist of videos.

But I will check if we could let it sort properly by the name of the first video in the playlist.

Thanks,
Martin

Hello Bruno,

The issue was with WordPress Multisite when the FV Player plugin was Network Activated.

Please reinstall FV Player from https://foliovision.com/downloads/fv-player-8.zip and get a new FV Player Coconut 8 ZIP files using https://foliovision.com/my-licenses -> FV Player Coconut -> Download Version 8.

Thanks,
Martin

Hello Bruno,

I’m looking into it.

Thanks,
Martin

Hello Bruno,

Please check your PHP error log to see if there’s anything for FV Player.

If you are not sure about how to check the PHP error log, the server technical support should be able to give you a hand.

Or you can install this plugin which makes a list of these errors available in wp-admin: https://wordpress.org/plugins/error-log-monitor/

Then load your wp-admin -> FV Player -> Coconut Jobs page and try to add a video again. If there’s an error it will be appended to the log.

The script which might run into issues is /wp-content/plugins/fv-player/controller/s3-ajax.php. This file is new in FV Player 8 and its goal is to solve the AWS SDK compatibility issues once and for all. Many WordPress plugins load AWS SDK even if they do not actually use it and then with FV Player we would run into constant AWS SDK version difference conflicts.

Thanks,
Martin

Hello MC Duck,

We recommend creating all player instances with FV Player Editor, so that they are all in wp-admin -> FV Player in FV Player database.

This lets us check the video files and store user video playback positions.

Please refer to our JavaScript Guide for player initialization via JavaScript.

Thanks,
Martin

Hello Robert,

The api.video is always there, it’s just that click property of the object that’s part of video ads only.

Thanks,
Martin

Hello MC Duck,

It seems your plugin is missing a file.

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.

Doing that will reinstall the FV Player Pro plugin and put the missing file in place.

Thanks,
Martin

Hello Taco,

The improved behavior is now part of FV Player 8 and it’s Pro plugin. The Pro plugin FV Player Pro 8 has to be in its Beta version.

You can check the new improved behavior on on demos page Pre-roll Custom Video Ads -> “Video with a post-roll ad and an End of video popup”.

Thanks,
Martin

Hello Tom,

I’m not sure what control bar issue you mean, please let us know.

Chromecast keeps working.

“Enable Token Authentication” in wp-admin -> FV Player -> Bunny Stream Jobs -> Settings is the same as “CDN Token Authentication” in Bunny Stream settings.

However FV Player has no easy way of reading that setting from Bunny Stream, so we require that you actually set that on our screen.

It does slow down the loading, but adds a layer of video download protection.

If you really would like to protect your videos when we recommend using encrypted HLS stream. These are easy to create with FV Player Coconut.

Thanks,
Martin

Hello Tom,

I would also suggest you to try without the Video Preload to make sure you really need that setting enabled and the video is already not quick enough to load.

Since FV Player normally makes the videos harder to download, the video loading requires an Ajax call for it to play. That means the server has to process the request in PHP and MySQL.

If video download protection is not important on your website, then please disable the “Enable Token Authentication” setting in wp-admin -> FV Player -> Bunny Stream Jobs -> Settings. It’s the same as “CDN Token Authentication” but FV Player needs to know you are actually not using that setting.

Thanks,
Martin

Hello Tom,

It seems “CDN Token Authentication” is currently off and then the signed URL does not work. Please enable it on Bunny Stream.

Thanks,
Martin

Hello,

Please activate your browser developer console, here’s how to do that: How To Check for JavaScript Errors in Browser Console

Then load your wp-admin -> FV Player page again and try to insert the video. Please send us the output of your browser console.

Do you use any plugin which adjusts the behavior of WordPress Media Library? You can get a whole list of your plugins using wp-admin -> FV Player -> Settings -> Tools -> System Info to help us with the troubleshooting.

Thanks,
Martin

Hello Tom,

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.

That will give you the FV Player Pro plugin where we changed the Bunny Stream video loading to use their path token rather than our Stream Loader. That should make it faster to start.

Your website seems to be using some slow plugin which is slowing down Stream Loader, this way it should not be affected by that.

It’s strange that the new setting did not help with your Chromecast issues. With this new version it no longer applies to Bunny Stream videos and it might help with the Chromecast too. Please make sure that all these domains stay allowed in your Bunny Stream settings.

Thanks,
Martin

Hello Tom,

I see it won’t play on iPhone at all and the issue is not related to Chromecast.

The issue is that in order to support HLS streams with signed URLs FV Player Pro itself has to serve the HLS stream m3u8 files. So this goes through your server and not directly to Bunny Stream.

And somehow it would not like the way iPhone loads these HLS streams.

FV Player Pro 8 now includes the “Emulate m3u8 files” setting in wp-admin -> FV Player -> Settings -> Stream Loader which should fix the issue for you.

To get it please install FV Player 8: https://wordpress.org/plugins/fv-player

We are still improving the upgrade process from FV Player 7, so it will complain about old FV Player being active and old FV Player Pro. You will have to remove these.

Then go to wp-admin -> FV Player -> Settings and hit the button to install the Pro plugin labeled “Apply Pro upgrade”.

Once FV Player Pro 8 is installed please make sure you switch it to Beta, here’s how: https://foliovision.com/player/troubleshooting/switching-fv-player-pro-to-beta

Then these video should finally play for you on iPhone and using its Chromecast integration.

Thanks,
Martin

Hello Tom,

You are right that the domain restrictions are breaking Chromecast.

Please try allowing the following domains:

*.gstatic.com
foliovision.com

Thanks,
Martin

Hello Ihan,

The CORS headers are required by the web browser to be able to load the HLS m3u8 and video files. Only a browser which supports HLS natively does not need it and practically speaking it’s just Safari on iOS.

You cannot really hide the HLS streaming links in your browser developer tools. Our description of different protection methods can be found here: https://foliovision.com/player/video-security/video-protection-methods/protecting-video-from-downloading

We do have a way of making it more difficult though, but even the encrypted HLS streams created by FV Player Coconut cannot be downloaded with bare browser video downloading tools and require extra steps to crack the protection.

Thanks,
Martin

Hello Douglas,

Thank you for sending the stream URLs. I tried to post the live stream URL with FV Player 8 now and it was detected as a live audio stream properly.

I’ll try again to see if it fails when the stream is no longer live. If that’s the case it should show the option to mark it as a live stream by hand.

To work around the issue you can try appending live="true" into the shortcode for now. So that if you use [fvplayer id="100"], it will become [fvplayer id="100" live="true"].

Note: we did not get your Video Checker submission, is the mail sending on your website working properly? It’s not important now, but good to check.

Thanks,
Martin

Hello Douglas,

If it’s a HLS live stream, then perhaps FV Player failed to detect is as being a live stream. Please make it as a live stream manually: https://foliovision.com/player/troubleshooting/hls#live

Please let us know if that’s it and then we can figure out why it was not detected automatically.

Thanks,
Martin

Hello Jovan,

It will work, just make sure you update FV Player VAST to version 8.0.5.

All settings from FV Player 7 are kept in FV Player 8.

Thanks,
Martin

Hello Michael,

Please let us know if it’s one of the LMS plugins and which one. Are you sure it was not updated recently?

As a quick fix please try to enable Settings -> FV Player -> Integrations/Compatibility -> “Load FV Flowplayer JS everywhere”, more about that here: https://foliovision.com/player/developers/dynamic-content-loading#loading

Also, the built-in CSS optimization might be running into issues. You can disable that using Integrations/Compatibility -> Disable saving skin CSS to a static file

If you get a chance please check the page HTML when the issue occurs. All of this should be present:

wp-content/fv-flowplayer-custom/style-1.css
wp-content/plugins/fv-wordpress-flowplayer/flowplayer/modules/flowplayer.min.js
wp-content/plugins/fv-wordpress-flowplayer/flowplayer/fv-player.min.js

In FV Player we only load these assets if the player is actually used on the web page. So perhaps it started to fail with your LMS or theme.

Thanks,
Martin

Hello Jovan,

I see ExoClick only has VAST 3.0 in their documentation: https://docs.exoclick.com/docs/vast-tag/

You could try to switch to VAST 4.3 and see if the ads keep serving. We could then also compare the VAST XML structure to the one in their documentation to see if we are missing anything important.

Thanks,
Martin

Hello Jovan,

FV Player Pro 8 now includes the settings to let you set the period to 3, 6 or 12 hours or also 1 or 2 days.

To get it please install FV Player 8: https://wordpress.org/plugins/fv-player

We are still improving the upgrade process from FV Player 7, so it will complain about old FV Player being active and old FV Player Pro. You will have to remove these.

Then go to wp-admin -> FV Player -> Settings and hit the button to install the Pro plugin labeled “Apply Pro upgrade”.

Once FV Player Pro is installed please make sure you switch it to Beta, here’s how: https://foliovision.com/player/troubleshooting/switching-fv-player-pro-to-beta

Please let us know about how you use FV Player VAST – are you setting VAST URL or mid-roll points for individual players, or do you just use the global settings? We still need to upgrade these per-player settings for FV Player 8 editor.

Thanks,
Martin

Hello Francesco,

We will check how we could import the external video splash screens into WordPress Media Library in bulk.

We have been using FV Player 8 for over a year on our main video websites without big issues. During that time we were also fixing any bugs that we encountered. After some time we will push the update for the FV Player 7 users.

Thanks,
Martin

Thank you, we are in touch via email.

Martin

Hello Maryia,

Please grab a new FV Player Coconut 8 ZIP file from https://foliovision.com/my-licenses and reinstall from that.

Then enable wp-admin -> FV Player -> Coconut Jobs -> Settings -> Debug. Once you save the settings, you will get a message like this next to the checkbox with a link:

Logging into fv-player-coconut-8-debug-05…82.log. Disabling Debug will delete the log file.

Please send over the link to that debug log file.

Finally submit another (short) video for encoding and then we will be able to see what shows up the log.

Thanks,
Martin

Hello Maryia,

I fixed the license key check for FV Player Coconut 8, it should stop complaining in a couple of hours.

About Ę – I’m not sure why, but in my testing WordPress core function remove_accents() did not remove it.

Please reinstall FV Player from https://foliovision.com/downloads/fv-player-8.zip and it should fix the issue.

Thanks,
Martin

Hello Chris,

Video Checker reports:

moov-atom not found at the start of the file. Please move the meta data to the start of video, otherwise it might be slow to start.

We have added this check 12 years go when it was really important to keep the video meta data at the start. Then the web browsers have improved their video handling to play MP4 videos even with bad meta data position.

But it seems that in last 1-2 years the iPhone suddenly has issues playing such videos. Please look for the “Web Optimized” checkbox in your video encoding software, similar to the Handbrake utility which we recommend as a great tool if you only have to encode a bunch of videos.

If you add new videos regularly, then we recommend FV Player Coconut as it lets you do that right within your WordPress website. It uses the Coconut.co video encoding service to ensure the videos are encoded properly. It stores the video on DigitalOcean Spaces.

Thanks,
Martin

Hello Maryia,

I was able to reproduce the issue when using WordPress 6.6.

Please grab a new FV Player Coconut 8 ZIP file from https://foliovision.com/my-licenses and reinstall from that.

That will fix the issue.

Thanks,
Martin

Hello Maryia,

At start of next week we can add some debug code to figure out why the encoding jobs are not marked as completed for you.

It should work even without the webhook.

Thanks,
Martin

Hello,

If you run into the issue again I would suggest you to save the page as HTML and then check the file for CSS stylesheets. Will it have the FV Player CSS file at all?

Thanks,
Martin

Hello Maryia,

It’s strange that the wp-admin -> FV Player -> Coconut jobs screen shows “status” row with value of “created” for your videos. It should be “completed”.

Is it the case with all of them, even the ones which were processed?

You can run this MySQL query to mark all these jobs as completed:

UPDATE wp_fv_player_encoding_jobs SET status = 'completed' WHERE type = 'coconut' AND status = 'created';

Please back up your database before running that and let us know if it helped.

I was also looking at the code to see if I can find any reason why this would ever break. I wonder if you were adding these new videos while the website was locked for the outside access. If you add a new video now, will it still not show up?

Thanks,
Martin

Hello,

It’s great that you can reproduce the issue.

Does the same issue occur if you setup a test student account with the same kind of courses and try to play a video? I don’t think this should depend on the user location.

Does the same issue occur if you switch to a different WPLMS theme?

Thanks,
Martin

Hello Maryia,

Unless you added a whole bunch of videos on the new website I would suggest that you migrate the wp_fv_player_encoding_jobs database table to the new website. That will work as FV Player Coconut keeps a database of the encoding jobs and does not rely on files. This way we can keep a proper data structure for all video URLs and decryption keys.

If these old videos were also encrypted, then you will have to allow their playback too by allowing the 3rd party domain playback. Please let us know if that’s the case and we will publish the guide.

Thanks,
Martin

Hello,

If the play button appears too big it might suggest that your users were not able to load your page properly.

This could occur if some of your users run into random little connection issues with your web server. Loading the page again should solve the problem.

Please let us know if you are using a CDN to avoid this issue. Otherwise I would advise you to use a CDN service, specially if your website users come from different parts of world.

If you could attach a screenshot of what they are getting it would be useful too.

Thanks,
Martin

Hello Steve,

It’s possible, but not easy.

Please let us know what’s the actual use case so that we can better understand your requirements.

Thanks,
Martin

Hello Hamid,

The video source shows as blob if it’s played using Media Source API of HTML5. Practically speaking it’s used when you play an HLS stream on a device other than iPad, iPhone or the Mac Safari browser.

Even if the video URL does not show in HTML code the browser video downloading tools can find their URLs and offer these HLS streams for download. But I see that showing the URL in HTML makes it easier to find.

What helps prevent video downloads is encrypting the HLS streams (Our full article on video protection is available here: How to Protect Your Videos from Being Downloaded)

Creating encrypted HLS streams is not easy, so we have build the free add-on plugin FV Player Coconut which let you encode, host and deliver the HLS streams using Coconut.co and DigitalOcean services.

If you wonder how does it compare to the Amazon services or Bunny Stream, please refer to FV Player Coconut FAQ.

Thanks,
Martin

Hello John,

Thank you for the feedback.

Please let us know if you notice anything strange.

Thanks,
Martin

Hello John,

This should be fixed in the new FV Player 8: https://wordpress.org/plugins/fv-player/

We have not yet perfected the upgrade process though. It’s safest to just remove the current FV Player and FV Player Pro which you use. Just make sure you are not using the “Remove all data” setting: https://foliovision.com/player/tools/how-to-completely-remove-fv-player

Then put up FV Player 8 and hit the button in wp-admin -> FV Player -> Settings to get matching Pro extension – FV Player Pro 8.

Your license works for the new version too.

In this new version we separated the Ajax endpoints for S3 functionality from WordPress Ajax. This way we were able to avoid the endless AWS SDK and Guzzle HTTP library conflicts.

Thanks,
Martin

Hello Russ,

Thank you for the log file link, I removed it from your post.

It seems the file uploaded properly to DigitalOcean Spaces using FV Player Coconut, but then Coconut run into some error.

Please browse to your video on cloud.digitalocean.com -> Spaces and see if it plays if you copy it’s download link there and open it in browser. Or you can also download it and then play.

If it works, then Coconut should really just work with it. You can use the instructions from my post in Media Selector Broken thread to submit that URL again to Coconut without having to wait for the whole upload to finish again.

You should be able to delete the failed jobs on wp-admin -> FV Player -> Coconut Jobs. I see that it’s not practical when doing the upload via FV Player editor. I’ll double-check to see if they affect the folder names of the new video folders as a failed job should not do that.

Thanks,
Martin

Hello Francesco,

Please let us know if you also use a standard website sitemap.

Are these pages are excluded from that sitemap properly?

We would like to make sure our video sitemaps respect such exclusion settings too.

Thanks,
Martin

Hello Tailoong,

Do you mean you would like to improve FV Player redirection feature to avoid issues with Google AdSense?

The way it works now might be more suitable for membership websites where user watches one video and then gets redirected to some other page to read and watch another video.

Please let us know.

Thanks,
Martin

Hello Taco,

I would like to know if you can see your player on wp-admin -> FV Player.

If you are only using the src=”…” arguments in the shortcodes, you are not using the full potential of FV Player and it makes our storing of YouTube video sizes harder.

I also wonder if the workaround with width="720" height="1280" fixed your issue.

Thanks,
Martin

Hello Francesco,

The issue appears to be with one of your video post. It appears to be a custom post type video-tv. Here’s the exact link: https://inspenet.com/?post_type=video-tv&p=138459

Please log in as administrator and open that link, then click to edit the post. There you should be able to verify that it’s really published and that it does not have some access restriction.

Based on your findings we can improve our XML sitemaps. Although we already check if the post is published or not, so that post should not be included in the XML sitemap in the first place.

Thanks,
Martin

Hello Constant,

Please let us know what theme and what other plugins you are using. You can get a whole system report in wp-admin -> FV Player -> Settings -> Tools -> System Info too.

Please let us know what exact YouTube link you are using.

In free FV Player the Vimeo videos show as their standard embedded players using iframe only.

Thanks,
Martin

Hello Peter,

Please let us know what application is giving your that report of the CVE-2019-7816 vulnerability. Is that an anti-virus running on your desktop computer?

Or was it all Cloudflare?

FV Player only contains PHP, JavaScript, CSS and HTML code. It’s not related to Adobe ColdFusion in any way. I also guess your web server is using Apache (or NginX) with MySQL and not Adobe ColdFusion.

The only place where FV Player uploads files is if you also use FV Player Coconut and it uploads to DigitalOcean Spaces that you have configured. It users all WordPress authentication schemes (login cookie, nonce) to avoid any unauthorized uploads.

I found a thread where they disable this protection run in Cloudflare if it really seems like a false positive: https://community.cloudflare.com/t/cannot-turn-off-sorry-you-have-been-blocked/479282

Thanks,
Martin