Hello Mustafa,

Could you please let us know which of your licensed domains needs this improvement to better protect your courses?

Thanks,
Martin

Hello John,

Thank you for the bug report.

Fix for this PHP warning will be part of the next FV Player 8 release. You can switch to that plugin here: https://wordpress.org/plugins/fv-player

We strongly recommend upgrading to it. All the settings and videos will stay. The main changes in FV Player 8 are:

• new mobile controls
• new editor
• autoplay works with browser viewport
• storing user video positions in a separate database table
  security improvements

If you are a developer and you modified FV Player appearance or added scripts, then please check this documentation: https://foliovision.com/player/developers/fv-player-8-changes

Thanks,
Martin

Hello Steve,

I tried your VAST URL but it did not show any ads. Changing the description_url argument to https://modernity.news/ did not help either.

Is your VAST ad tag restricted to your country?

Could you please try testing with https://pubads.g.doubleclick.net/gampad/ads?iu=/21775744923/external/single_preroll_skippable&sz=640×480&ciu_szs=300×250%2C728x90&gdfp_req=1&output=vast&unviewed_position_start=1&env=vp&impl=s&correlator= ?

Thanks,
Martin

Hello Tonia,

The new CDN provider would have to support pulling files from a S3-compatible storage, to be able to act as a CDN for DigitalOcean Spaces. For example Bunny CDN has such feature, but that’s what you used until now. It’s also important to remember that adding such 3rd party CDN for DigitalOcean Spaces is adding to the complexity of the setup and can introduce some reliability issues.

I would say that you should verify if just using DigitalOcean Spaces CDN now will not fix the issue.

Regarding the HLS key getting lost – I was able to reproduce the issue when posting a video that is still pending encoding.

A new FV Player Coconut version is available, please update to it and the issue will be fixed.

Thanks,
Martin

Hello,

The switch from FV Player 7 to FV Player 8 is easy. All the settings and videos will stay.

The main changes in FV Player 8 are:

• new mobile controls
• new editor
• autoplay works with browser viewport
• storing user video positions in a separate database table

If you are a developer and you modified FV Player appearance or added scripts, then please check this documentation: https://foliovision.com/player/developers/fv-player-8-changes

Thanks,
Martin

Hello Luiz,

Could you please post the exact path which you are using? You don’t have to keep the exact folder names, but I wonder how many subfolders there are.

I wonder how your actual path compares to what was mentioned in that first error log which you posted.

I also wonder if including wp-load.php like this won’t fix the issue:

if( file_exists( realpath( '../../../../wp-load.php' ) ) ) {
  require( realpath( '../../../../wp-load.php' ) );
} 

Thanks,
Martin

Hello Luiz,

Please check the /bitnami/wordpress folder. There should be the wp-load.php file which FV Player is trying to load.

We load it directly for fv-player/controller/track.php to ensure that FV Player video plays stats tracking does not slow down your server too much.

If it fails like in your case, the playback stats are not working.

Thanks,
Martin

Hello Tonia,

Please add your Space name for the encoded videos to wp-admin -> FV Player -> Settings -> DigitalOcean Spaces -> Space Name.

Since it already has your source videos bucket on it, it needs to be added with a comma symbol separating the two space names. So it will look like this:

my-source-videos,my-encoded-videos

Please let us know if that helped. I see that I missed it in my last message.

Thanks,
Martin

Hello Tonia,

Unfortunately we did not make progress on this task yet. So switching to DigitalOcean Spaces CDN is not easy.

First you would have to find your “target” or “encoded” videos Space in DigitalOcean and enable CDN for it.

Then you would have to verify that CORS headers are present, these are found a bit further down on that page:

Finally you would have to copy the DigitalOcean Spaces CDN for you bucket.

The URL should look like https://{your encoded videos space name}.{region}.cdn.digitaloceanspaces.com

Then you can try to replace the URL of one of your videos in FV Player editor so that it does not start with https://{your website name}.b-cdn.net, but replace it with the URL which you copied.

Will that fix the playback issues for your video?

If so, FV Player comes with migration wizard which will let you replace all the URLs at once.

Thanks,
Martin

Hello Dr. Mustafa,

That checkbox of course only affects the new videos which you upload. Are you sure your video was created with that checkbox enabled?

Please check in wp-admin -> FV Player -> Coconut Jobs. You can hit the video name in the “Target” column which will show the encoding job arguments as sent to Coconut. Will it show the following?

"encryption_mode": "...",
"encryption_key": "...",
"encryption_key_uri": "..."

Thanks,
Martin

Hello Dr. Mustafa,

Could you please send a link to a page where we can see the issue?

Thanks,
Martin

Hello Luiz,

Thank you for letting us know details about your request.

Is the 10 second trailer showing different scenes of the video? If so, then I see why you are playing a random 2-second part of the video.

However would it really make sense to show a slowed-down version version of the video? That way it might seem that your videos are shot in low frames per second count.

Thanks,
Martin

Hello Tonia,

Thank you for confirming.

I would recommend you to verify that all of your FV Player plugins got updated to version 8. You can also send us your admin -> FV Player -> Settings -> Tools -> System Info and we will let you know if we see an issue.

Thanks,
Martin

Hello James,

I see that when using a bare <audio> element, it does play in background automatically.

I was also able to get it to play m3u8 on background that way, even if it had a video stream.

So I wonder if FV Player could be using the <audio> element for the audio tracks. It would add some complexity, but the background playback would work.

Or perhaps we could switch the video from using the FV Player interface to use the native iOS player when we detect that the browser is being put into background. I’m not sure if JavaScript would provide such level of control.

Thanks,
Martin

Hello Mustafa,

I would suggest you to give the Beta version a try. Once you confirm that this change works for you, we can move it to the Release version.

That way you will not get all the Beta updates and will be able to remain on the Release version, which is probably what you mean about not wanting to be on Beta.

Thanks,
Martin

Hello Megissa,

Please upgrade to FV Player 8.0.25 which was released now.

I found we caused this error when fixing PHP warnings. You were running into it as you did not use FV Player 7 before installing FV Player 8 as you are a new user. We will think about how to add a test for this in our test suite, which was also upgraded from FV Player 7 – so our test runs did not find the issue.

Thanks,
Martin

Hello Silvio,

Please upgrade to FV Player 8.0.25 which was released now.

I found we caused this error when fixing PHP warnings. You were running into it as you did not use FV Player 7 before installing FV Player 8 as you are a new user. We will think about how to add a test for this in our test suite, which was also upgraded from FV Player 7 – so our test runs did not find the issue.

Thanks,
Martin

Hello Robert,

Please upgrade to FV Player 8.0.25 which was released now.

I found we caused this error when fixing PHP warnings. You were running into it as you did not use FV Player 7 before installing FV Player 8 as you are a new user. We will think about how to add a test for this in our test suite, which was also upgraded from FV Player 7 – so our test runs did not find the issue.

Thanks,
Martin

Hello Ubuntu Livingston,

Please upgrade to FV Player 8.0.25 which was released now.

I found we caused this error when fixing PHP warnings. You were running into it as you did not use FV Player 7 before installing FV Player 8 as you are a new user. We will think about how to add a test for this in our test suite, which was also upgraded from FV Player 7 – so our test runs did not find the issue.

Thanks,
Martin

Hello Megissa,

Did FV Player fail to save the video for you only once, or does it always fail?

Please post your wp-admin -> FV Player -> Settings -> Tools -> System Info.

Thanks,
Martin

Hello D.C.,

With that new version from https://foliovision.com/downloads/fv-player-8.zip it should actually work even with that Plausible Analytics script.

Could you please keep Plausible Analytics and see if that new FV Player version fixes it?

Thanks,
Martin

Hello Jovan,

Please let us know how many unique users does your website have. I mean the users which show in wp-admin -> Users.

How many players do you have in wp-admin -> FV Player?

How many posts with FV Player videos do you have approximately?

Are you using wp-admin -> FV Player -> Settings -> Stats -> Track Guest User IDs?

Thanks,
Martin

Hello Jovan,

If you really need to trim the data right now, you can run the following SQL query to delete data older than 1 month:

DELETE FROM wp_fv_player_stats WHERE date < DATE_SUB( NOW(), INTERVAL 1 MONTH ) LIMIT 100000;

The query only removes 100,000 rows, so you will have to run it several times. This is a precaution as without the limit it might take even minutes to finish, during which the video tracking requests would not work and hold up your server PHP processes, which could result in your website slowing down if you get several video plays every minute.

Once it has finished it’s good to optimize the table with: OPTIMIZE TABLE wp_fv_player_stats;

---

We would like to add an optimization routine right in FV Player. I think it would be great if it would aggregate the old data to a new table where the dates would be changed from exact days to months. That way FV Player could store a lot of historical data.

Thanks,
Martin

Hello John,

Since you are using Final Cut Pro it seems to be the right place where you should be fixing your video encoding. You should be picking the right encoding preset there and stop using YouTube.

The added benefit of FV Coconut would be that it creates an HLS stream with multiple video qualities.

It seems Final Cut Pro can export to HLS as well: https://support.apple.com/en-gb/guide/final-cut-pro/veree8368c99/mac The presets there should be already optimized for online streaming.

Thanks,
Martin

Hello John,

I checked https://www.origamispiritmembership.com/video-tutorial-flower-pinwheel-designed-by-yossi-nir/ – I see that the video takes a long time before it stars to play.

It’s loading pieces of the file, perhaps trying to find the MP4 moov meta data. That videos is 240 MB and it tries to load it in 1 or 2 MB pieces. It did about 180 requests before it reached the end of the file and succeeded. The the video would play and I would have not issues with seeking in the video into unbuffered positions.

This suggests to me that something changed in your video encoding or in the web browser. I used Brave, which is based on the Chromium browser, just like Chrome.

I’m using macOS, so I tried with Safari as well and run into the same issue. Same situation on iPhone with iOS 18.3.

Please use Video Checker to get analysis of your video encoding: https://foliovision.com/player/troubleshooting/how-to-use-video-checker The moov meta data is most likely not placed at the start of the file where it should be: https://foliovision.com/player/troubleshooting/encoding#mp4-and-metadata

---

To avoid issues like this we created FV Coconut. It lets you upload new videos right from within your WordPress Admin Dashboard. The video storage and delivery is using DigitalOcean Spaces which is more cost-efficient than AWS. More about FV Coconut can be found here:

• https://foliovision.com/player/video-security/encoding/encrypted-hls-coconut
• https://foliovision.com/player/faq-intro/fv-player-coconut-faq

Thanks,
Martin

Hello Bruno,

I checked logs and I see our secondary license server did resolve the issue for you.

Please let us know if there’s anything else.

Thanks,
Martin

Hello Jovan,

It seems that error could occur when using autoplay.

We have a demo page with video that autoplays with the VAST ad. It works fine for me in Firefox and Brave on macOS and in Safari on iPhone: https://foliovision.com/player/demos/vast-ad-with-autoplay

I checked a random video on your website. I saw that you are not using autoplay. It would play fine on all the browser + device combinations which I mentioned.

Please let us know more about the issue.

Thanks,
Martin

Hello Sherri,

Sorry about the inconvenience. We have tested the upgrade process to FV Player 8 numerous times to avoid issues like this, so it’s unfortunate that you still have to go through so much trouble.

I wonder if you are using anything to enhance your WordPress Admin Dashboard interface or if you are using some external tool to manage your WordPress (WP Remote, Main WP or similar).

I checked your website and it appears you are using FV Player 7 and no FV Player Pro. I would recommend that you upgrade to FV Player 8 as that’s the version which we actively develop.

Then simply click “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen to install FV Player Pro.

Will you still run into issues when saving the players? Please let me know.

Thanks,
Martin

Hello Michael,

Thank you for the bug report. I see it got broken with release of FV Player 8 where we moved the settings screen to wp-admin -> FV Player.

I also fixed these warnings. I’m not sure what weird IPv6 could cause it though and why did it pass the initial checks done by PHP.

The fix will be part of the next FV Player Pro release. You can also deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen. That will give you the fixed version right away.

Thanks,
Martin

Hello IanR,

Please upgrade FV Player now (or in next 2 hours) and send us the link, I’ll be able to have a look.

Thanks,
Martin

Hello Paul,

The End of Video Actions can be set to trigger also on video pause using the “Show on pause”: https://foliovision.com/player/video-ads/built-advertising-tools/setting-up-html-popups

However it seems that what you need is the trigger for your CRM to send the email.

So it seems you can only use JavaScript events with FV Player. fv_track_first_quartile sounds like it’s close to what you need: https://foliovision.com/player/developers/javascript-guide#tracking-events

Thanks,
Martin

Hello Martins,

Could you please confirm that you are using FV Player 8? https://wordpress.org/plugins/fv-player

Please let us know which LearnDash LMS version you are using as well.

Thanks,
Martin

Hello Sergey,

1. We test on real devices. The iOS Simulator in X Code on macOS is also very handy.

2. The new HLS.js library is about 1/3 bigger than the previous version, otherwise we would upgrade to it right away.

3. We would like to have such page which would let us also compare FV Player to other libraries.

Thanks,
Martin

Hello Sergey,

The Video Preload is configured for each player. If you add is-splash class for each player div it will not preload and then you shouldn’t get the bad behavior for Sticky feature.

We will fix this in FV Player too – if video preloads, it should not affect sticky player behavior.

Thanks,
Martin

Hello Sergey,

Thank you for the details about your issue.

Please check wp-admin -> FV Player -> Settings -> Autoplay and preloading. Are you using the “Video Preload” setting?

Thanks,
Martin

Hello Sergey,

Thank you for all the details and your HLS stream files.

FV Player 8 uses HLS.js 1.4.12, while the latest version is 1.6.5.

I see we could upgrade and then your stream would start playing.

However – I don’t like the fact that your HLS stream does not play on iPhone 11 Pro Max nor iPhone 16 Pro which I have a hand.

We cannot use HLS.js on iPhone as the web browser there do not support Media Source Extensions.

I checked codecs attribute in your m3u8 file and it says:

hev1.1.6.L153.B0,mp4a.40.2

Using using Level of 5.1.

Here’s a different HLS stream with H265 codecs which plays with your version of HLS.js and also on the two iPhones which I was mentioning: https://bitmovin-a.akamaihd.net/content/dataset/multi-codec/hevc/stream_fmp4.m3u8

I has the following codecs:

hvc1.1.c.L120.90,mp4a.40.2

Using using Level of 4.0 which means it’s easier to decode, although it seems to limit 4K stream to 30 fps.

So it seems you should be trying to find a balance of the video quality and device support.

Perhaps all you need is to add a lower resolution stream which the older iPhones would play just fine.

But unless you need 4K at 60 fps I would be using the lower Level of 4.0.

Thanks,
Martin

Hello Jeniffer,

We have worked on improving the behavior of the Randomize Autoplay Playlist function with the video ads.

Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-player-8.zip

Then also deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.

Finally switch to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta


That will give you the new code where each Randomize Autoplay Playlist starts with a random video ad, followed by an actual video.

Then it will not advance to the next video if “Disable Playlist Autoadvance” is checked.

Currently it won’t play the post-roll ad though.

You can test the way it works here: https://foliovision.com/player/demos/random-auto-play-playlists

Thanks,
Martin

Hello Halo,

Does this happen on the staging website or your live website? The domain of the website and the captions VTT link has to match, otherwise you have to add the CORS headers.

Here’s what to do if you use the Apache web server and you have the .htaccess file available: https://foliovision.com/player/video-hosting/how-to-enable-cors-headers

Thanks,
Martin

Hello Ronald,

I see, so you would like the three playlist item thumbnails to match the width of the player.

Please switch to the Horizontal playlist style and then try the CSS tweak from here: https://foliovision.com/player/faq-intro/css-tips-and-fixes#playlist-3-items-wide

The start of that page tells you where’s the proper place in FV Player for these tweaks.

You can check our demo of these styles: https://foliovision.com/player/demos/playlist-styles-wide

Thanks,
Martin

Hello Aleksandr,

I switched to using phpseclib instead of OpenSSL. This should fix the issue for your.

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.

Then switch to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta


That will give you the FV Player Pro plugin with the new phpseclib library which does not use OpenSSL for SHA1.

The SHA1 algorithm here is used only for the CloudFlare URL signature, it does not lower your website security in any way. It’s not related to your website SSL certificate in any way. Still it’s too bad that AWS won’t update their CloudFront to use a modern algorithm.

Thanks,
Martin

Hello Ronald,

I see that you would like to not show the currently playing video in the list of the playlist thumbnails. It migth be possible to do with CSS, but it seems to me it could be quite confusing for the user.

Imagine the first video in the playlist plays. Then it finishes and the second video starts playing. Suddenly the playlist thumbnails below the player change – the thumbnail for the second video gets quickly replaced by the first video thumbnail.

Please let us know more about your use case.

I’m not sure what you mean about the 100% width of other videos in the playlist. Please provide a screenshot with some notes.

Thanks,
Martin

Hello Aleksandr,

To reinstall FV Player Pro and get the code improvement for SHA1 first deactivate and delete the FV Player Pro plugin. Then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.

Hopefully it will fix the issue you are facing.

Thanks,
Martin

Hello Aleksandr,

Could you please share the private key with us along with one of the video links? That way we can test the siging in our environment and figure out the exact cause of the issue.

Sharing the key would not give us any special permissions as it’s for the CloudFlare sigining and S3 access only.

You could be also trying to switch to a different PHP version, like 8.3 if you are on 8.2.

Thanks,
Martin

Please also deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.

That will give you the improved FV Player Pro plugin which will show the private key status right in the CloudFront settings box.

Thanks,
Martin

Hello Aleksandr,

The link which you sent shows an empty Signature argument.

Please check wp-admin -> FV Player -> Settings -> Hosting -> CloudFront -> Private Key. There should be the following message appearing undeneath:

Your Private Key file is present and appears to be valid.

If it’s then, then please reinstall FV Player (just the base plugin, FV Player Pro needs to stay) from this link: https://foliovision.com/downloads/fv-player-8.zip

Then send over wp-admin -> FV Player -> Settings -> Tools -> System Info.

I added a “OpenSSL CloudFront test” row to it.

Thanks,
Martin

Hello Michael,

This kind of issues often occurs on iPhone. It occurs when the parent element of FV Player uses z-index or transform CSS properties.

So we check for these properties when entering fullscreen on iPhone and remove them and then put them back when leaving fullscreen.

We even added a “Alternative iOS fullscreen mode” setting which does it in a more aggressive way by moving the player element to top of DOM when entering fullscreen: https://foliovision.com/player/settings/mobile-settings-behaviors#mobile-settings

However we did not see that issue on desktop yet.

Please let us know if you have a test page where we can see the issue.

Thanks,
Martin

Hello Meir,

Since you are not using the FV Player database, 1085427345 is the video file name without the extension.

I see that if FV Player could simply take the first player on the page and play it at a given timestamp it would be an easier solution.

However in that case it would need extra logic to skip the video ad and also to be able to target individual videos in the playlists.

Please let us know if that makes sense.

It seems it would be also harder to keep track of what video you are really trying to link to at that timestamp. Please let us know about the exact use case for these links.

Thanks,
Martin

Hello Michael,

Please let us know what translations you would like to use and we can add them in.

For now we added the language hooks for the fv-player-pro domain.

You can deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.

Doing that will reinstall the FV Player Pro plugin and the language hook will be in place.

Thanks,
Martin

Hello Eric,

The YouTube autoplay does not work on mobile devices.

However now I’m noticing it also won’t work in Firefox, so we will look into it.

Thanks,
Martin

Hello Tonia,

Perhaps you could try to let one of the users run a check here: https://tools.bunny.net/diagnostic-report

In the new FV Player Coconut we only use the DigitalOcean Spaces CDN. Perhaps using that could improve the situation. I’ll check if we can make it easy to switch.

What was the Bunny CDN support response to these issues?

Thanks,
Martin