Vimeo Connect Error

[Solved]

Devin 5 years, 11 months ago

Hi Foliovision Team,

I just started receiving the following error in my wp admin dashboard:

FV Player Pro: Your Vimeo access token appears to be invalid, please fix it to ensure your videos keep working: Vimeo key check failed: Unable to complete request.[SSL connect error]

I tried to fix the issue by creating a new Vimeo access token and defining the access token in my wp-config file (this is where I have added the Vimeo access token in the past).

I’m still getting the error after clearing cache and purging my CDN.

Do you have any ideas on how I could fix this?

Thanks!
Devin

Viewing 4 replies - 1 through 4 (of 4 total)

Juraj Kacaba 6 years ago

Hi Devin,

Please make a new Vimeo app and copy the Vimeo access token to:

WP Admin Dashboard -> Settings -> FV Player Pro -> Hosting -> Vimeo(PRO)

If this won’t help remind us via this thread.

Thanks,
Juraj

Martin 6 years ago

Hello Devin,

it sounds like the problem is between your web hosting server and the api.vimeo.com server. If it deosn’t go away please ask your web server technical support about it. That error message “Unable to complete request.[SSL connect error]” is that cURL gets when it tries connect from your server to Vimeo – problem with the SSL certificates.

Thanks,
Martin

Devin 6 years ago

Hi Martin and Juraj,

It looks like it was an issue with my web server after all. I created a ticket with my hosting company as well and they must’ve fixed it on the backend because everything seems to be working properly now.

Thanks for checking.

Hope you all have a good week!
Devin

Juraj Kacaba 6 years ago

Hi Devin,

Thanks for helping us improve our player! Pleasure is on our side.

Making the web work for you,
Juraj

Viewing 4 replies - 1 through 4 (of 4 total)