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Hello,
A small percentage (<1%) of users on my website have reported getting the error message ‘html5: Video not properly encoded’ when trying to play the videos on my website.
I have used the built-in video checker and all of the videos are coming back OK (green).
I’ve never been able to replicate it on my own tests but I’ve heard from enough users that something must be wrong. It does NOT seem to be confined to one web browser or device, although it does often seem to resolve itself by switching browsers or sometimes just by logging out and back into the site (it’s a membership website).
Here is a test page I set up for troubleshooting:
https://ballstrikingblueprint.com/members/foliovision-test/
Would appreciate any help!
Thanks in advance
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Hello Aaron,
does it happen on a short videos like what you just sent or does it always happen on much longer videos?
Does it happen on mobile devices mostly?
Are you also using the URL signature for your videos to prevent hotlinking? FV Player Pro has a failsafe mechanism built for that, so if a video fails due to HTTP error it tries to load it again. It doesn’t have such feature to plain video links without feature as there is no reason these should fail – although it seems they do in case of some of your readers.
Thanks,
Martin
Thanks Martin,
Hard to say for sure as I have not been able to replicate it but I suspect mostly it is happening on longer videos. The most popular video my members would be watching is around 2 hours long.
Don’t think it’s mostly mobile. Again hard to say for sure but last 2 reports were:
– Microsoft surface pro with edge browser
– Desktop computer with chromeAlso I am not using signed URLs.
Hello Aaron,
even if you are not using the “Restrict Viewer Access” CloudFront setting you can enable it in FV Player Pro and then when it detects HTTP error during the MP4 video (pseudo)streaming it will try to recover from it.
To do that you need to complete the steps for the CloudFront key here: https://foliovision.com/player/video-hosting/serving-private-cloudfront#keys Note that you don’t have to edit any of the settings of your actual CloudFront distribution, but make sure you configure it in Settings > FV Player > Hosting > CloudFront (Pro) > CloudFront domain.
If it helps we can even enable such recovery routine for all videos, even simple MP4 videos without URL signature like yours.
Thanks,
Martin
