Hello Andy,

Thank you, I got the file. It seems to me if you are using the <c> tag, you should be using it with a color value directly and not something like “live” or “narr”.

The full list of available colors is here: https://www.w3.org/TR/webvtt1/#default-text-color

We will check if we could add support for this. I wonder if it’s supported by native HTML5 video playback on iOS for instance.

Thanks,
Martin

Hello Bruce,

Thank you for providing the details.

We will test with that “Video engagement” enabled to make sure our code is more resilient.

Thanks,
Martin

Hello Gillian,

The basic subtitles properties can be adjusted in wp-admin -> FV Player -> Settings -> Skin -> Subtitles: https://foliovision.com/player/getting-started/customizing-fv-player-skin#subtitles-skin

If you need more customization, please check the “Subtitles” section here: https://foliovision.com/player/faq-intro/css-tips-and-fixes

The introduction on that page gives you tips on where to put in the CSS.

Please let me know if anything does not seem to work.

Thanks,
Martin

Hello Karin,

Please to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta


Then you should see an upgrade to FV Player Pro 8.1.3.beta which will fix the issue for you.

Thanks,
Martin

Hello Josh,

Thank you for posting these details.

Please delete the FV Player Pro plugin and then hit the “Apply Pro upgrade” button at the top of wp-admin -> FV Player -> Settings and it will work.

Or you can download a new FV Player Pro ZIP file from https://foliovision.com/my-licenses and install from that.

We removed the deprecated RCP code completely.

Thanks,
Martin

Hello Josh,

Thank you for confirming, FV Player 8.1.3 has been released now.

Most of the FV Player Pro users are still using FV Player 7. So I guess they are also using the older LearnDash version.

We should probably remind our users to upgrade to FV Player 8.

Thanks,
Martin

Hello Josh,

I found there is a conflict with the JavaScript Cookie libraries with the new LearnDash version.

The issue is fixed for the next FV Player release.

Could you please confirm by reinstalling the base FV Player plugin from this ZIP file? https://foliovision.com/downloads/fv-player-8.zip

Thanks,
Martin

Hello Josh,

Thank you for the screenshots, now I realize the issue – you are actually posting a LearnDash Topic and not a Lesson.

The issue is fixed. Could you please confirm by reinstalling the base FV Player plugin from this ZIP file? https://foliovision.com/downloads/fv-player-8.zip

I found that the more recent LearnDash LMS versions have changed the way the Topic Settings are saved and that broke our integration.

Thanks,
Martin

Hello Josh,

Thank you for posting these details.

Now it’s fixed.

Please delete the FV Player Pro plugin and then hit the “Apply Pro upgrade” button at the top of wp-admin -> FV Player -> Settings and it will work. Or you can download a new FV Player Pro ZIP file from https://foliovision.com/my-licenses and install from that.

Sorry about the issue, I found there was an issue with the merge of the recent code changes. Our automated error checking was actually checking the FV Player Pro plugin in a bad folder after some internal structural changes, so we were not alerted about the bad plugin file being in place. Now the monitoring is fixed too.

Thanks,
Martin

Hello Gerald,

Please check wp-admin -> FV Player -> Settings -> Integrations/Compatibility -> “Disable database conversion”.

The “Handle WordPress audio/video” setting only works when displaying the video, so it does not change the shortcodes in database.

I wonder if this shouldn’t be a single setting like “What to do about standard WordPress video/audio/playlist shortcodes, Gutenberg Video block and YouTube links” with radio buttons:

• Convert to FV Player
• Only display with FV Player
• Leave unchanged

That way it’s just one setting instead of two and it’s clear what’s going to happen. We could certainly come up with a better label.

Thanks,
Martin

Hello Roger,

Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-player-8.zip

Then try again, you should get a better error message.

Please share that new error message with us.

Please also send your wp-admin -> FV Player -> Settings -> Tools -> System Info.

Thanks,
Martin

Hello Ches,

It seems you are running into this error with FV Player 7.

Could you please try with FV Player 8? https://wordpress.org/plugins/fv-player/

Thanks,
Martin

Hello Gerald,

Keeping the workflow simple for editorial staff is important.

Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-player-8.zip

Then the empty FV Player 7 blocks with no selected video will convert properly and your editor will know what to do.

Thanks,
Martin

Hello Gerald,

Please go to wp-admin to edit one of your video custom posts. It will show that the block is damaged like you said.

Then click the three dots on the top right (next to the Save button) and pick “Code editor”.

You should see HTML code similar to this:

<!-- wp:fv-player-gutenberg/basic {"src":"https://vimeo.com/492296565","splash":"https://i.vimeocdn.com/video/770835449-32a65f81ae90ee8bfa2be615e25b6337637a6c4144881aa347fcff5745ea0829-d_960?region=us","timeline_previews":"http://example.com/test","title":"An airplane approaching in super slow motion against a blue sky","player_id":"312","forceUpdate":"0.5495063177936184"} -->
[fvplayer id="312"]
<!-- /wp:fv-player-gutenberg/basic -->

<!-- wp:paragraph -->
<p></p>
<!-- /wp:paragraph -->

Please send it over as a screenshot. That should allow me to fix the bug.

In the meantime I’ll get a block posted with FV Player 7 and then switch again to FV Player 8 on a test site to double-check it works as intended.

Thanks,
Martin

Hello Miles,

I checked for this issue on WordPress 6.7. We use Logtivity to keep track of all the PHP errors, warnings and notices, but I’m not seeing such notice logged anywhere.

Please let us know if you see that error in the PHP error log or if in a plugin like Query Monitor.

Does it seem to show for any specific page?

This notice might be also coming from some background process, like video loading or a background cron job in WordPress.

I wish WordPress would also log what’s the exact phrase that is being translated.

Thanks,
Martin

Hello Tonia,

Thank you for sharing the details.

I see that the default value of client_max_body_size is 1 MB, so that would explain it.

Seems like we should be checking for HTTP 413 response code.

Thanks,
Martin

Hello John,

FV Player is the free plugin. The latest version is 8.1.

FV Player Pro only adds Pro features to it – you need both plugins. The last version is 8.0.27, but generally the version numbers match as we do new and new releases.

Thanks,
Martin

Hello Mustafa,

Could you please let us know which of your licensed domains needs this improvement to better protect your courses?

Thanks,
Martin

Hello John,

Thank you for the bug report.

Fix for this PHP warning will be part of the next FV Player 8 release. You can switch to that plugin here: https://wordpress.org/plugins/fv-player

We strongly recommend upgrading to it. All the settings and videos will stay. The main changes in FV Player 8 are:

• new mobile controls
• new editor
• autoplay works with browser viewport
• storing user video positions in a separate database table
  security improvements

If you are a developer and you modified FV Player appearance or added scripts, then please check this documentation: https://foliovision.com/player/developers/fv-player-8-changes

Thanks,
Martin

Hello Steve,

I tried your VAST URL but it did not show any ads. Changing the description_url argument to https://modernity.news/ did not help either.

Is your VAST ad tag restricted to your country?

Could you please try testing with https://pubads.g.doubleclick.net/gampad/ads?iu=/21775744923/external/single_preroll_skippable&sz=640×480&ciu_szs=300×250%2C728x90&gdfp_req=1&output=vast&unviewed_position_start=1&env=vp&impl=s&correlator= ?

Thanks,
Martin

Hello Tonia,

The new CDN provider would have to support pulling files from a S3-compatible storage, to be able to act as a CDN for DigitalOcean Spaces. For example Bunny CDN has such feature, but that’s what you used until now. It’s also important to remember that adding such 3rd party CDN for DigitalOcean Spaces is adding to the complexity of the setup and can introduce some reliability issues.

I would say that you should verify if just using DigitalOcean Spaces CDN now will not fix the issue.

Regarding the HLS key getting lost – I was able to reproduce the issue when posting a video that is still pending encoding.

A new FV Player Coconut version is available, please update to it and the issue will be fixed.

Thanks,
Martin

Hello,

The switch from FV Player 7 to FV Player 8 is easy. All the settings and videos will stay.

The main changes in FV Player 8 are:

• new mobile controls
• new editor
• autoplay works with browser viewport
• storing user video positions in a separate database table

If you are a developer and you modified FV Player appearance or added scripts, then please check this documentation: https://foliovision.com/player/developers/fv-player-8-changes

Thanks,
Martin

Hello Luiz,

Could you please post the exact path which you are using? You don’t have to keep the exact folder names, but I wonder how many subfolders there are.

I wonder how your actual path compares to what was mentioned in that first error log which you posted.

I also wonder if including wp-load.php like this won’t fix the issue:

if( file_exists( realpath( '../../../../wp-load.php' ) ) ) {
  require( realpath( '../../../../wp-load.php' ) );
} 

Thanks,
Martin

Hello Luiz,

Please check the /bitnami/wordpress folder. There should be the wp-load.php file which FV Player is trying to load.

We load it directly for fv-player/controller/track.php to ensure that FV Player video plays stats tracking does not slow down your server too much.

If it fails like in your case, the playback stats are not working.

Thanks,
Martin

Hello Tonia,

Please add your Space name for the encoded videos to wp-admin -> FV Player -> Settings -> DigitalOcean Spaces -> Space Name.

Since it already has your source videos bucket on it, it needs to be added with a comma symbol separating the two space names. So it will look like this:

my-source-videos,my-encoded-videos

Please let us know if that helped. I see that I missed it in my last message.

Thanks,
Martin

Hello Tonia,

Unfortunately we did not make progress on this task yet. So switching to DigitalOcean Spaces CDN is not easy.

First you would have to find your “target” or “encoded” videos Space in DigitalOcean and enable CDN for it.

Then you would have to verify that CORS headers are present, these are found a bit further down on that page:

Finally you would have to copy the DigitalOcean Spaces CDN for you bucket.

The URL should look like https://{your encoded videos space name}.{region}.cdn.digitaloceanspaces.com

Then you can try to replace the URL of one of your videos in FV Player editor so that it does not start with https://{your website name}.b-cdn.net, but replace it with the URL which you copied.

Will that fix the playback issues for your video?

If so, FV Player comes with migration wizard which will let you replace all the URLs at once.

Thanks,
Martin

Hello Dr. Mustafa,

That checkbox of course only affects the new videos which you upload. Are you sure your video was created with that checkbox enabled?

Please check in wp-admin -> FV Player -> Coconut Jobs. You can hit the video name in the “Target” column which will show the encoding job arguments as sent to Coconut. Will it show the following?

"encryption_mode": "...",
"encryption_key": "...",
"encryption_key_uri": "..."

Thanks,
Martin

Hello Dr. Mustafa,

Could you please send a link to a page where we can see the issue?

Thanks,
Martin

Hello Luiz,

Thank you for letting us know details about your request.

Is the 10 second trailer showing different scenes of the video? If so, then I see why you are playing a random 2-second part of the video.

However would it really make sense to show a slowed-down version version of the video? That way it might seem that your videos are shot in low frames per second count.

Thanks,
Martin

Hello Tonia,

Thank you for confirming.

I would recommend you to verify that all of your FV Player plugins got updated to version 8. You can also send us your admin -> FV Player -> Settings -> Tools -> System Info and we will let you know if we see an issue.

Thanks,
Martin

Hello James,

I see that when using a bare <audio> element, it does play in background automatically.

I was also able to get it to play m3u8 on background that way, even if it had a video stream.

So I wonder if FV Player could be using the <audio> element for the audio tracks. It would add some complexity, but the background playback would work.

Or perhaps we could switch the video from using the FV Player interface to use the native iOS player when we detect that the browser is being put into background. I’m not sure if JavaScript would provide such level of control.

Thanks,
Martin

Hello Mustafa,

I would suggest you to give the Beta version a try. Once you confirm that this change works for you, we can move it to the Release version.

That way you will not get all the Beta updates and will be able to remain on the Release version, which is probably what you mean about not wanting to be on Beta.

Thanks,
Martin

Hello Megissa,

Please upgrade to FV Player 8.0.25 which was released now.

I found we caused this error when fixing PHP warnings. You were running into it as you did not use FV Player 7 before installing FV Player 8 as you are a new user. We will think about how to add a test for this in our test suite, which was also upgraded from FV Player 7 – so our test runs did not find the issue.

Thanks,
Martin

Hello Silvio,

Please upgrade to FV Player 8.0.25 which was released now.

I found we caused this error when fixing PHP warnings. You were running into it as you did not use FV Player 7 before installing FV Player 8 as you are a new user. We will think about how to add a test for this in our test suite, which was also upgraded from FV Player 7 – so our test runs did not find the issue.

Thanks,
Martin

Hello Robert,

Please upgrade to FV Player 8.0.25 which was released now.

I found we caused this error when fixing PHP warnings. You were running into it as you did not use FV Player 7 before installing FV Player 8 as you are a new user. We will think about how to add a test for this in our test suite, which was also upgraded from FV Player 7 – so our test runs did not find the issue.

Thanks,
Martin

Hello Ubuntu Livingston,

Please upgrade to FV Player 8.0.25 which was released now.

I found we caused this error when fixing PHP warnings. You were running into it as you did not use FV Player 7 before installing FV Player 8 as you are a new user. We will think about how to add a test for this in our test suite, which was also upgraded from FV Player 7 – so our test runs did not find the issue.

Thanks,
Martin

Hello Megissa,

Did FV Player fail to save the video for you only once, or does it always fail?

Please post your wp-admin -> FV Player -> Settings -> Tools -> System Info.

Thanks,
Martin

Hello D.C.,

With that new version from https://foliovision.com/downloads/fv-player-8.zip it should actually work even with that Plausible Analytics script.

Could you please keep Plausible Analytics and see if that new FV Player version fixes it?

Thanks,
Martin

Hello Jovan,

Please let us know how many unique users does your website have. I mean the users which show in wp-admin -> Users.

How many players do you have in wp-admin -> FV Player?

How many posts with FV Player videos do you have approximately?

Are you using wp-admin -> FV Player -> Settings -> Stats -> Track Guest User IDs?

Thanks,
Martin

Hello Jovan,

If you really need to trim the data right now, you can run the following SQL query to delete data older than 1 month:

DELETE FROM wp_fv_player_stats WHERE date < DATE_SUB( NOW(), INTERVAL 1 MONTH ) LIMIT 100000;

The query only removes 100,000 rows, so you will have to run it several times. This is a precaution as without the limit it might take even minutes to finish, during which the video tracking requests would not work and hold up your server PHP processes, which could result in your website slowing down if you get several video plays every minute.

Once it has finished it’s good to optimize the table with: OPTIMIZE TABLE wp_fv_player_stats;

---

We would like to add an optimization routine right in FV Player. I think it would be great if it would aggregate the old data to a new table where the dates would be changed from exact days to months. That way FV Player could store a lot of historical data.

Thanks,
Martin

Hello John,

Since you are using Final Cut Pro it seems to be the right place where you should be fixing your video encoding. You should be picking the right encoding preset there and stop using YouTube.

The added benefit of FV Coconut would be that it creates an HLS stream with multiple video qualities.

It seems Final Cut Pro can export to HLS as well: https://support.apple.com/en-gb/guide/final-cut-pro/veree8368c99/mac The presets there should be already optimized for online streaming.

Thanks,
Martin

Hello John,

I checked https://www.origamispiritmembership.com/video-tutorial-flower-pinwheel-designed-by-yossi-nir/ – I see that the video takes a long time before it stars to play.

It’s loading pieces of the file, perhaps trying to find the MP4 moov meta data. That videos is 240 MB and it tries to load it in 1 or 2 MB pieces. It did about 180 requests before it reached the end of the file and succeeded. The the video would play and I would have not issues with seeking in the video into unbuffered positions.

This suggests to me that something changed in your video encoding or in the web browser. I used Brave, which is based on the Chromium browser, just like Chrome.

I’m using macOS, so I tried with Safari as well and run into the same issue. Same situation on iPhone with iOS 18.3.

Please use Video Checker to get analysis of your video encoding: https://foliovision.com/player/troubleshooting/how-to-use-video-checker The moov meta data is most likely not placed at the start of the file where it should be: https://foliovision.com/player/troubleshooting/encoding#mp4-and-metadata

---

To avoid issues like this we created FV Coconut. It lets you upload new videos right from within your WordPress Admin Dashboard. The video storage and delivery is using DigitalOcean Spaces which is more cost-efficient than AWS. More about FV Coconut can be found here:

• https://foliovision.com/player/video-security/encoding/encrypted-hls-coconut
• https://foliovision.com/player/faq-intro/fv-player-coconut-faq

Thanks,
Martin

Hello Bruno,

I checked logs and I see our secondary license server did resolve the issue for you.

Please let us know if there’s anything else.

Thanks,
Martin

Hello Jovan,

It seems that error could occur when using autoplay.

We have a demo page with video that autoplays with the VAST ad. It works fine for me in Firefox and Brave on macOS and in Safari on iPhone: https://foliovision.com/player/demos/vast-ad-with-autoplay

I checked a random video on your website. I saw that you are not using autoplay. It would play fine on all the browser + device combinations which I mentioned.

Please let us know more about the issue.

Thanks,
Martin

Hello Sherri,

Sorry about the inconvenience. We have tested the upgrade process to FV Player 8 numerous times to avoid issues like this, so it’s unfortunate that you still have to go through so much trouble.

I wonder if you are using anything to enhance your WordPress Admin Dashboard interface or if you are using some external tool to manage your WordPress (WP Remote, Main WP or similar).

I checked your website and it appears you are using FV Player 7 and no FV Player Pro. I would recommend that you upgrade to FV Player 8 as that’s the version which we actively develop.

Then simply click “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen to install FV Player Pro.

Will you still run into issues when saving the players? Please let me know.

Thanks,
Martin

Hello Michael,

Thank you for the bug report. I see it got broken with release of FV Player 8 where we moved the settings screen to wp-admin -> FV Player.

I also fixed these warnings. I’m not sure what weird IPv6 could cause it though and why did it pass the initial checks done by PHP.

The fix will be part of the next FV Player Pro release. You can also deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen. That will give you the fixed version right away.

Thanks,
Martin

Hello IanR,

Please upgrade FV Player now (or in next 2 hours) and send us the link, I’ll be able to have a look.

Thanks,
Martin

Hello Paul,

The End of Video Actions can be set to trigger also on video pause using the “Show on pause”: https://foliovision.com/player/video-ads/built-advertising-tools/setting-up-html-popups

However it seems that what you need is the trigger for your CRM to send the email.

So it seems you can only use JavaScript events with FV Player. fv_track_first_quartile sounds like it’s close to what you need: https://foliovision.com/player/developers/javascript-guide#tracking-events

Thanks,
Martin

Hello Martins,

Could you please confirm that you are using FV Player 8? https://wordpress.org/plugins/fv-player

Please let us know which LearnDash LMS version you are using as well.

Thanks,
Martin

Hello Sergey,

1. We test on real devices. The iOS Simulator in X Code on macOS is also very handy.

2. The new HLS.js library is about 1/3 bigger than the previous version, otherwise we would upgrade to it right away.

3. We would like to have such page which would let us also compare FV Player to other libraries.

Thanks,
Martin