Forum Replies Created
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4 days ago in reply to: Audio player config
Hello James,
- Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-player-8.zip
Then the Airplay button will be added for each player instance on the page properly.
Thanks,
Martin5 days ago in reply to: Audio player configHello James,
- I was able to play one of your audio tracks and put the phone to sleep. The track continued playing. I could see the player on the lock screen too.
I could switch to some other app too.
For videos, the playback stops when you put the phone to sleep or switch apps, but then you can resume the playback using the player controls on the lock screen.
I used iPhone 11 Pro Max with iOS 18.1.1.
So it does not appear that the fullscreen button should be added for audio tracks for that purpose.
- I can see the bug with the Airplay buttons multiplying. It happens on our website too. We will get it fixed.
Thanks,
Martin6 days ago in reply to: Audio player configHello James,
Thank you for the input, we will go through that in detail.
- Please let setup a publicly accessible test page where I can see the issue.
Of course it does not make sense showing that for audio files, but I see what you mean about the background playback. I wonder if there some other way of achieving that.
- We hide the volume control on purpose. On iOS you cannot control the volume from within the browser at all and it takes up the valuable space anyway.
Thanks,
MartinHello Michael,
Thank you for your kindness, we did the detailed check as you are a long time user of FV Player.
We will keep the Pro support ticket open in case you need any help.
We simplified the FV Player code for the next release to avoid the issue with video loading if the video signature is not required, but configured to be added.
Thanks,
Martin6 days ago in reply to: Audio player configHello James,
This does not work as FV Player does not know it’s an audio file:
[fvplayer src="https://je-audio-stream/stream.m3u8" share="false"]
The HLS stream (.m3u8) is usually a video.
Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-player-8.zip
Then you will be able to add
type="audio"
to the shortcode:[fvplayer src="https://je-audio-stream/stream.m3u8" share="false" type="audio"]
It’s a simple addition which we can include in the next FV Player 8 version.
The settings related to player interface are now in wp-admin -> FV Player -> Settings -> Skin -> Player Skin -> Controls. These are now simple checkboxes without any additional verb like “remove”:
- Always Visible
- Sharing
- Video Links
More in our documentation: https://foliovision.com/player/getting-started/customizing-controls
Thanks,
Martin1 week ago in reply to: Audio player configHello James,
You can upgrade to FV Player 8 by installing via WordPress: https://wordpress.org/plugins/fv-player
It will deactivate FV Player 7 which you are using automatically and upgrade FV Player Pro to matching version 8.
Then when adding new HLS streams the type will either be detected properly, or if the check fails you get the checkboxes to choose if it’s Live or Audio stream.
Thanks,
Martin1 week ago in reply to: Audio player configHello James,
I see you are using FV Player 7 and not the latest FV Player 8 version.
However you shouldn’t be running into such issues.
It seems that your HLS stream is not properly detected as being audio-only. It’s one of the things which we have improved in FV Player 8.
Once the stream type is detected to be audio properly, the sharing buttons or embed button does not appear as the player has no picture frame.
Thanks,
Martin1 week ago in reply to: YouTube Backend Showing Live Frontend NotHello Sven,
Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-player-8.zip
We have improved the live stream count-down of YouTube to show on mobile.
However the messages for removed videos or videos which have embedding disabled seem to be sufficient.
We are still checking on the live stream pausing.
Thanks,
MartinHello Michael,
We have some work in front of us to figure out why this configuration worked with FV Player 7.
For FV Player Pay Per View 8.0.15 please download it from https://foliovision.com/my-licenses as it does not properly recognize you use FV Player 8.
Or you can reinstall FV Player from this link https://foliovision.com/downloads/fv-player-8.zip and then the upgrade should work.
Thanks,
MartinHere’s a screenshot of the browser developer tools, the “Network” tab.
If you could make such screenshot too, that would be great. It’s important to click the icon to clear the list of network requests before starting a video though.
Then we can see what
.m3u8
files load.Thanks,
MartinHello Michael,
I tested https://videos.globalcountry.org/lecture-1-volume-6-advanced-lecture-series-on-the-transcendental-meditation-programme/ in both Chromium and Safari and it works for me.
The video https://videos.globalcountry.org/03-understanding-the-growth-of-enlightenment/ as is slower to start, but it plays for me too.
Thanks,
MartinHello Michael,
Please go to wp-admin -> FV Player -> Settings -> Hosting -> CloudFront. Copy and save the current “CloudFront domain” value, then remove it and save the settings.
That should fix the issue. FV Player Pro attempts to sign your CloudFront URL, but it’s not required by your actual CloudFront configuration and then it fails to play.
Thanks,
MartinHello Girish,
Please send over a link to a test page where I can see the issue.
Thanks,
MartinHello Michael,
I see that on staging it actually won’t play as the decryption key is requested from another domain. However both m3u8 and ts files of the HLS stream load properly.
However I noticed FV Player Pro was not update to version 8, so I did that. But it did not break the playback (well, outside of the decryption keys not working due to difference in domains).
So unfortunately I still don’t see why this would fail on your live website.
Could you upgrade it tomorrow at 9 AM UTC time and let us know to have a look at a test page if it still won’t work?
Thanks,
MartinHello Michael,
I see what you mean about the staging site. But it might give us enough clues to figure it out. So if it’s easy, please set it up and send us a link to a test page.
If that won’t work, I have more troubleshooting questions on my mind:
- What is the video link?
- What sections in wp-admin -> FV Player -> Settings -> Hosting are configured with which domain names?
- Are you using wp-admin -> FV Player -> Settings -> Tools -> Encrypted Playback for 3rd Party Domains?
Thanks,
Martin2 weeks ago in reply to: LearnDash integration issueHello Tien,
Thank you for the details about how it seems to happen only when using “Funnelkit Funnel Builder Pro” at the same time.
It’s strange that it happens as these properties are set in
_sfwd-courses
and_ld_price_type
post meta fields which FV Player does not touch.Does it actually matter if FV Player is used in the course or not? If it’s in the lesson or topic, then it does adjust the information that Learndash LMS stores: https://foliovision.com/player/membership-ppv-elearning/elearning/learndash-progression-player
So it’s strange that it’s affecting anything for your courses.
Do you actually use the FV Player Gutenberg block and do you actually use the block editor of WordPress? Please check this page of documentation to see what I mean: https://foliovision.com/player/getting-started/start-up-guide#gutenberg
I wonder if that part could be interfering, although it does not seem to on my test site with Learndash LMS.
If you would like this to be solved with priority, we are happy to do so right on your website if you order our Pro support: https://foliovision.com/pro-support
Thanks,
MartinHello Girish,
It seems this would introduce too many sync issues. The HLS stream and the audio track would surely not start at the same time. So then the audio track would have to sync with the video periodically.
I’ll check with Alec if he has any ideas.
Thanks,
MartinHello Michael,
Please let us know if the PHP error logs show anything suspicious for the time then you did the upgrade.
Please let us know if you have a staging website where you could do the upgrade first.
Thanks,
MartinHello Michael,
Please let us know how your HLS.js videos are hosted and encoded.
Or is it just FV Player Coconut?
Are you sure you purged any HTML cache plugin that you might be using after updating FV Player?
Thanks,
Martin2 weeks ago in reply to: youtube settingsHello Krisna,
Since the video downloaders are specifically designed to download YouTube videos and FV Player can only use the YouTube Player SDK to play these videos, it has no way of avoiding such download.
Please post further questions directly into the support forums.
Thanks,
Martin3 weeks ago in reply to: youtube settingsHello Krisna,
Please make sure to use FV Player 8: https://wordpress.org/plugins/fv-player
Thanks,
Martin3 weeks ago in reply to: youtube settingsHello Krisna,
Please check FV Player’s YouTube Configuration options: https://foliovision.com/player/video-hosting/youtube-with-fv-player#configuration
Thanks,
Martin3 weeks ago in reply to: YouTube Backend Showing Live Frontend NotHello Sven,
I see what you mean about the YouTube Live Stream pausing.
We will check how we could improve the integration.
Thanks,
Martin3 weeks ago in reply to: Problem with HLS replayHello Sven,
Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-player-8.zip
Then the HLS live stream will play in Safari even if it’s not marked as being a live stream.
The URL of the main FV Player library has a new version number, so your CDN should pick the updated file from your web server.
Thanks,
Martin3 weeks ago in reply to: YouTube Backend Showing Live Frontend NotHello Sven,
I can see the issue. It seems your Bunny CDN is not set to vary for the “URL Query String”: https://bunny.net/blog/introducing-vary-cache/
So when we release new FV Player version and the URL of the JavaScript file changes, it hangs on to the old version.
Here’s where to find that setting: https://support.bunny.net/hc/en-us/articles/360020604140-Understanding-Vary-Cache#6
Please fix that setting, purge the CDN cache and your browser cache.
Thanks,
Martin3 weeks ago in reply to: Problem with HLS replayHello Sven,
I can see the issue with the HLS live stream.
It’s similar to the YouTube Live stream issue. If the live flag is missing in the database for the video (or in your case
live="true"
in the shortcode) it does not show properly.I’m checking if we can improve FV Player to detect that automatically as only Safari and iOS seems to require it.
You can remove the test page now.
Thanks,
Martin3 weeks ago in reply to: Problem with HLS replayHello Sven,
Will you be able to setup the test page with HLS live stream so that we can test in Safari?
I don’t think that we really need the private chat at this point, I will let you know as soon as we have seen the issue on the test page.
Thanks,
Martin3 weeks ago in reply to: Problem with HLS replayHello Sven,
Please check if you run into the issue with Safari at https://foliovision.com/player/demos/hls-stream -> Live Stream.
If the issue still persists on your website, please make a test page with a live stream available tomorrow at about 9 AM UTC and we can have a look.
Thanks,
Martin3 weeks ago in reply to: YouTube Backend Showing Live Frontend NotHello Sven,
No, this does not fix the HLS issue you are having. I’ll post to that thread.
Thanks,
Martin3 weeks ago in reply to: YouTube Backend Showing Live Frontend NotHello Sven,
Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-player-8.zip
Then the Live status of a YouTube video will show properly on Safari and iOS.
Once you confirm that it helped we will make it part of the next release.
Thanks,
Martin3 weeks ago in reply to: Problem with HLS replayHello Sven,
Thanks for the video, however now I’m realizing I was not checking the FV Player version on your website properly. Sorry about that.
Is there a HLS live stream up on the website where the picture does not show currently or is it going to be published anytime in next 24 hours?
I see the YouTube live streams do now show as live, so it’s time to fix that.
Thanks,
Martin4 weeks ago in reply to: Problem with HLS replayHello Sven,
Please double-check that you purged any cache that you might be using. The HTML shows version 8.0.9.
Thanks,
Martin4 weeks ago in reply to: Problem with HLS replayHello Sven,
The upgrade to FV Player 8.0.18 should fix the Safari playback issue with HLS live stream. It used to demand the live flag on the stream.
Thanks,
Martin4 weeks ago in reply to: Problem with HLS replayHello Sven,
I don’t see how this could not work in incognito mode.
Please upgrade FV Player, I see you are on 8.0.17 while 8.0.18 is out,
Thanks,
Martin4 weeks ago in reply to: Problem with HLS replayHello Sven,
This is bad as it shouldn’t be so difficult. I don’t exactly recall why you have to tweak the WP Rocket JavaScript optimization for FV Player to work, as we are using it too and it works properly.
If you had to exclude
fv-player-youtube.min.js
then please see if also excludinghls.min.js
will fix the issue. If that won’t help, excludingfreedomplayer.min.js
might be the solution.Please let me know which WP Rocket version you are using with which settings too.
Thanks,
MartinHello Abel,
With FV Player 8 you can get the stream to play and rewind: https://wordpress.org/plugins/fv-player
However we are checking how we could improve our integration further. I see that OBSLiveStream.com link gives you an actual timeline with clock time.
Thanks,
Martin4 weeks ago in reply to: Playlist Shortcode Isn’t Matching the LogicHello Taco,
Please let us know a bit more about what you are trying to achieve.
Are you trying to create personalized playlists for your users or are you trying to let users create their own playlists?
Thanks,
MartinHello Michael,
Since the video/audio files are often stored on a remote server we only check a small part of the file to determine the actual video/audio duration.
The getID3 library does not seem to do a good job with the MP3 files.
Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-player-8.zip
Then try re-posting one such MP3 file and you should get the correct duration.
Thanks,
Martin1 month ago in reply to: Doesn’t start at the start and logo remainsHello Taco,
Thank you for the bug report. We actually put in the delay to allow FV Player autoplay the YouTube videos. It needs to start the video muted and then we put the sound back on if we see the video has started.
In your video the video playback position is also remembered as you have that setting enabled: How To Use Video Position Saving
Now we have improved the YouTube playback start in FV Player 8.0.18:
- the sound starts together with video without any delay if the video was not autoplayed
- we also lowered the delay if the YouTube video did autoplay.
You can upgrade to FV Player 8 by installing via WordPress: https://wordpress.org/plugins/fv-player
It will deactivate FV Player 7 which you are using automatically and upgrade FV Player Pro to matching version 8.
Thanks,
MartinHello Michael,
Could you please create a publicly accessible test page where we can see the issue? We will remove the link from your forum reply before publishing it.
Thanks,
MartinHello Roger,
The FV Player 8 plugin can be found here: https://wordpress.org/plugins/fv-player
I see that the notice in FV Player Coconut does not make that clear, so we will add a link to the plugin install page.
Thanks,
MartinHello Michael,
I see this occurs if the audio file is with the URL token/signature.
Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.
Then switch to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta
Then it should start working for you and if it does we can make this improvement part of next release.
Thanks,
MartinHello Michael,
It should be working that way.
Here’s a MP3 audio track with a splash screen: https://foliovision.com/player/demos/mp3-in-fv-player#splash
Are you sure it’s not a MP4 file with no video or a HLS stream with no video? FV Player should detect the HLS stream being audio-only and keep showing the splash screen.
Thanks,
Martin1 month ago in reply to: Gia TVHello Jack,
Your link does work with FV Player. It was properly detected as a live stream as shown here: https://foliovision.com/player/troubleshooting/hls#live
Please let us know if you are running into any issues with it.
Thanks,
Martin1 month ago in reply to: LearnDash integration issueHello Tien,
I was not able to reproduce the issue.
I used FV Player 8 + Pro and LearnDash 4.20.2.1.
I setup a test course, put FV Player into content.
I setup a test lesson, where I enabled “Video Progression” and “Use FV Player”.
I can still edit all the properties of both course and lesson.
Do you see the “Lesson Updated” popup at the bottom of the screen when you click “Save”?
Please let us know.
Thanks,
MartinHello Luiz,
FV Player Pro does not store any of the file paths.
You mentioned you are checking these errors in NginX log file.
Could you please check the error in PHP login directly if you have these available?
You can also debug directly in
/bitnami/wordpress/wp-content/plugins/fv-player-pro-7/stream-loader.php
to see whywp-load.php
is not loading.If you would like us to fix this issue with top priority right on your website, we are happy to do so. Just book our Pro support: https://foliovision.com/pro-support
I also see the FV Player Pro should run a self-test routine for users of the Stream Loader “Speed-up” setting to see if it loads properly.
Thanks,
MartinHello Luiz,
Your log file mentions
/bitnami/wordpress
, so perhaps that’s old information.Could you please activate FV Player Pro Stream Loader “Speed-up” setting again and see what error it gets?
Thanks,
MartinHello Luiz,
For the FV Player Pro Stream Loader “Speed-up” setting we load only a minimal version of WordPress without most of its core components and plugins.
Please check if the file
/bitnami/wordpress/wp-load.php
is in place.Thanks,
Martin2 months ago in reply to: Vimeo blocked by children security filterHello Meir,
What I mean is that FV Player Pro plays the Vimeo videos in a way which makes them harder to download and share. We also have an extension which really makes them harder to download with the video downloading tools: https://foliovision.com/store/fv-player-vimeo-security
The problem is that your children security filter seems to block these URLs.
I’m not sure why it won’t block the standard Vimeo video file links, but these make the videos very easy to download and even link on other websites.
Thanks,
Martin2 months ago in reply to: Vimeo blocked by children security filterHello Meir,
That https://player.vimeo.com/external… link is the Vimeo Direct link to video file.
The downside is that anybody can just copy that URL and use it on his website or download the video. The URL is signed, but it never expires.
FV Player Pro uses Vimeo file links which expire for video playback.
Thanks,
Martin2 months ago in reply to: No box to insert license keyHello Luc,
Sorry about the bad experience. The “Apply Pro upgrade” button should actually work which would make the whole process seamless.
I found that this was caused by the security improvements to our licensing server.
Now it will work.
Thanks,
Martin2 months ago in reply to: Vimeo blocked by children security filterHello Meir,
Thank you for letting us know about the interesting issue.
Please let us know what children security filter did you use. It seems that it would just block all the Vimeo videos.
Thanks,
MartinHello Jovan,
Thank you, we will make the improvement part of the next FV Player 8 release as well.
We will be looking at our website in https://search.google.com/search-console/ -> Enhancements -> Videos to see if this helps with video indexing.
Thanks,
Martin2 months ago in reply to: Nord VPN blocking videos on Amazon S3Hello Sherri,
Thank you for the update.
Nord VPN might be flagging the whole s3.us-east-1.amazonaws.com as a unsafe domain if it was used by some malware in the past.
Thanks,
MartinHello Jovan,
Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-player-8.zip
Then the MP4 video links will be used for Schema.org
contentURL
.Thanks,
MartinHello Michael,
Seems like it was a temporary error when activating SSL for your new domain name on Bunny Stream.
Please let us know if it did not go away and you keep running into this issue when inserting new videos.
Thanks,
Martin2 months ago in reply to: Nord VPN blocking videos on Amazon S3Hello Sherri,
Do you have a shorter video where your users could test the playback?
I see this video is 1 hour and 3 minutes long and I wonder if that could cause some issues. Although it really shouldn’t. But since https://communitycoaching.s3.us-east-1.amazonaws.com/ loads fine for your users it seems it’s not a networking issue.
I checked the file encoding and there’s nothing special about it.
Are your users able to play the video here? https://foliovision.com/player/demos/bunnycdn-hosting
Thanks,
Martin2 months ago in reply to: Video Player Disappears With adblockHello Desibombs,
Could you please make sure you installed FV Player 8 from that https://foliovision.com/downloads/fv-player-8.zip link?
Your ad code has
data-*
attributes so I had to allow these in the security filtering. For now I only put that fix into that ZIP file and once it works for we will make it part of the official release on WordPress.org.Thanks,
Martin2 months ago in reply to: Exclude admin video views?Hello Steven,
Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-player-8.zip
We added code to skip tracking for administrators and editors.
Thanks,
Martin2 months ago in reply to: Video Player Disappears With adblockHello Desibombs,
I tried using AdBlock in Brave and it would not remove the whole player for me when using your ad code.
But maybe it’s more about FV Player 8.
Please upgrade to FV Player 8 using this ZIP file: https://foliovision.com/downloads/fv-player-8.zip
Thanks,
Martin2 months ago in reply to: Nord VPN blocking videos on Amazon S3Hello Sherri,
You posted an image – is that what the client saw when he opened https://communitycoaching.s3.us-east-1.amazonaws.com/ directly?
That would suggest it’s not a networking issue.
Is your user running into the same issue if he tries to install a new browser like Opera? I wonder if this could be caused by some browser extension in one of his browsers.
Thanks,
Martin2 months ago in reply to: Video Player Disappears With adblockHello Desibombs,
Please let us know what HTML you use in the banner.
I wonder what triggers the ad blocking and why does it the whole player and not just the ad element.
Does it remove the player even before playing the video?
Thanks,
MartinHello Andy,
Thank you for the log, however what you sent is the access log and not the error log. Also, it’s from December 28th, 2024.
Please let us know about the up-to-date PHP error log. If the issue occurs on staging website too, then you can get it from there as well.
Thanks,
MartinHello Gillian,
Could you please check the issue on staging website where you disabled plugins one by one to see if it works there? I’m asking in case you still have that website available and it’s easy to check.
Other thing to do is to check the PHP error log. If you are not sure about how to check the PHP error log, the server technical support should be able to give you a hand.
Or you can install this plugin which makes a list of PHP errors available in wp-admin: https://wordpress.org/plugins/error-log-monitor/
The error should be recorded in that plugin PHP error log. It might show why the FV Player Pro function to add that
Signature
is failing.On our end I checked if FV Player Pro works with PHP 8.4 as I reliazed my test website is still on PHP 8.3. I did not run into issues. The proper
Signature
was added.Thanks,
MartinHello Gillian,
The issue you are running into is best seen on https://workingsheepdog.co.uk/online-sheepdog-training-videos-preview-tb/ where the video splash screen is missing.
The link of the image is: https://d1iaqd6ffd2voo.cloudfront.net/tutorials-preview/1280-tutorials-preview.jpg?Key-Pair-Id=APKA3T5ZFKGN6VXZWD2I&Signature=&Expires=1738317204
Notice that the
Signature=
part does not have a value.Please go to wp-admin -> FV Player -> and see if the players show with the splash images there. It would be best if you could check the player 133 directly. You can just enter 133 into the search field on that screen and enter “Search player”. The player should show up and we need to see if it will have the proper splash screen or not.
Thanks,
MartinHello Gillian,
It seems the signature for CloudFront is no longer properly calculated.
Please check wp-admin -> FV Player -> Settings -> Hosting -> CloudFront (Pro). What does it say for “Private Key”?
Thanks,
MartinHello Gillian,
I can see the issue. It’s good that the video now plays on iPhone, but we need to look into what’s causing this odd behavior on desktop Safari.
Thanks,
MartinHello Gillian,
Your web server does not seem to handle HTTP range requests for PHP scripts. I guess same issue does not appear on your staging server. Thank you for posting all the details.
Please upgrade to FV Player 8: https://wordpress.org/plugins/fv-player
In the process you will have to upgrade to FV Player Pro 8 too, but you will see the wp-admin notices to do so.
Then switch FV Player Pro to Beta: https://foliovision.com/player/troubleshooting/switching-fv-player-pro-to-beta
Finally you will be able to enable wp-admin -> FV Player -> Settings -> Stream Loader -> “Emulate m3u8 files”. With that setting Safari will not use the HTTP range requests to play the HLS streams with URL tokens.
Please let me know if you run into any difficulty.
Thanks,
Martin2 months ago in reply to: Memberpress Video looks wrongHello Willie,
Please setup a test page with Memberpress where we can see the issue.
In your test page without Memberpress I see that the AB loop bar overlaps the playlist items. We will fix that in new version of FV Player 8 to which you can upgrade: https://wordpress.org/plugins/fv-player
Thanks,
Martin2 months ago in reply to: Memberpress Video looks wrongHello Willie,
The AB loop should work for you. It does use the noUiSlider library, so perhaps there’s a conflict with your theme.
Please enable the AB loop for a single player and then send us the test page so that we can have a look. AB loop is important for any musical instrument teaching website and you have a couple these.
Thanks,
Martin2 months ago in reply to: Memberpress Video looks wrongHello Willie,
I see you are using FV Player 7. There were no recent changes in FV Player nor FV Player Pro which could cause this.
I found an free sample lesson with FV Player here: https://jazzedge.academy/lesson/tritones-and-phat-chords/
I’m not seeing the AB loop issue on that page.
It seems your homepage is using some NitroPack optimizations, but I don’t see that being used on the above link. All FV Player CSS files are loading without any additional optimization.
Please let us know if that’s a result of you trying to workaround the issue or if it’s still failing for you.
Thanks,
Martin2 months ago in reply to: Error on PlayList editingHello Jovan,
Are your MP4 videos playable anywhere?
If they are hosted on AWS or Bunny CDN or anything similar and they use URL tokens to restrict playback then they cannot be used as the
contentUrl
.Perhaps we could use
contentUrl
when we see it’s a bare MP4 file without the URL token.Thanks,
Martin2 months ago in reply to: Nord VPN blocking videos on Amazon S3Hello Sherri,
I see it’s an MP4 video hosted on AWS S3.
Please ask the user to open this link: https://communitycoaching.s3.us-east-1.amazonaws.com/
It’s the address of your AWS S3 buckey. He should see the following error:
<Error> <Code>AccessDenied</Code> <Message>Access Denied</Message> <RequestId>QG9P7WPQRD9562XA</RequestId> <HostId>84mCoBI9uSRhGzP5s9sODXjKgtPJwkrGuUswW3AjI58ke6bHTZlTFXswZpVWtdNJKJQArNWWlyI=</HostId> </Error>
I wonder if something stops him from accessing that AWS S3 bucket at all. Perhaps he will get some other error message that will help troubleshooting this or the request will time out. It could happen if there are internet routing issues between the user location and your S3 bucket.
Setting up Cloudfront for your S3 might be a way of fixing this as it means users would be then playing your videos via the AWS Cloudfront CDN which are located around the world.
You could be also using some other CDN which supports pulling files from AWS S3 as Cloudfront is expensive.
Thanks,
Martin2 months ago in reply to: Error on PlayList editingHello Ihan,
If you download https://foliovision.com/downloads/fv-player-8.zip and check the
shortcode-editor.js
file on line 2705 at character 53 you will see thelength
property which your error log complains about is not there. The line was changed from:if ( response.debug_duplicate_players.length ) {
To:
if ( response.debug_duplicate_players && response.debug_duplicate_players.length ) {
Thanks,
MartinHello Jovan,
Do you see a lot of these errors in https://search.google.com/search-console/ -> Enhancements -> Videos?
Could you please send a link to the video where it does not show?
Thanks,
Martin2 months ago in reply to: Nord VPN blocking videos on Amazon S3Hello Sherri,
Could you please setup an easy to access test page where we can check the issue?
Thanks,
MartinHello Jovan,
FV Player uses video sitemaps like this:
<?xml version="1.0" encoding="UTF-8"?> <?xml-stylesheet type="text/xsl" href="https://cdn.foliovision.com/site/wp-content/plugins/fv-player/css/sitemap-video.xsl?ver=8.0.16"?> <urlset xmlns="http://www.sitemaps.org/schemas/sitemap/0.9" xmlns:video="http://www.google.com/schemas/sitemap-video/1.1"> <url> <loc>https://foliovision.com/2025/01/fv-player-tv</loc> <video:video> <video:thumbnail_loc>https://cdn.foliovision.com/images/edd/2017/11/fv-player-pro-100x100.png</video:thumbnail_loc> <video:title>Playlist Improvement: Random Video Playback</video:title> <video:description>A random video from the playlist will autoplay at a random playback position when you open the page with the playlist.</video:description> <video:category>FV Player</video:category> <video:publication_date>2025-01-10T11:56:58+01:00</video:publication_date> <video:player_loc>https://foliovision.com/2025/01/fv-player-tv/fvp-230</video:player_loc> </video:video> </url> </urlset> <!-- XML Sitemap generated by FV Player -->
<video:player_loc>
is equivalent ofVideoObject.embedUrl
in structured data.Are you sure you get that error for the sitemap and not the Schema.org markup on the page?
I see that the file URL would be better for
contentUrl
. Please check https://search.google.com/search-console/ -> Enhancements -> Videos to see what errors do you get for the Schema.org markup. Using page URL forcontentUrl
does not seem to cause issues.Thanks,
Martin2 months ago in reply to: Issues with H.265 Playback on HLS/MPEG-DASHHello Takino,
H265 is only supported by Safari on either desktop Mac computers or iOS.
AV1 provides similar high efficiency encoding, but in turn does not work with Safari.
So you would need both H265 and AV1 in your video streams.
Thanks,
Martin2 months ago in reply to: Error on PlayList editingHello Ihan,
It seems you did not put up the new plugin version.
Please make sure you download again from https://foliovision.com/downloads/fv-player-8.zip and then reinstall from that.
Like I said it should finally work. I can’t see what else could be failing.
Thanks,
Martin2 months ago in reply to: Error on PlayList editingHello Ihan,
Thank you, please reinstall FV Player from this link: https://foliovision.com/downloads/fv-player-8.zip
I believe “Back to playlist” will finally work for you now.
Thanks,
MartinHello Excellent,
Your license shows correctly on our end, so it seems you are no longer facing the issue.
We would like to simplify the license checks for users with multiple licenses too which would help in your case.
Please let us know if there’s anything else.
Thanks,
Martin2 months ago in reply to: YouTube Backend Showing Live Frontend NotHello Sven,
About the loading delay – are you using “Optimize JavaScript loading”? Details on it can be found here: https://foliovision.com/player/settings/integrations-compatibility-options
Or are you using “Delay JavaScript execution” in WP Rocket?
Thanks,
Martin2 months ago in reply to: YouTube Backend Showing Live Frontend NotHello Sven,.
I understand the issue. The fact that the CSS targets
.is-paused.flowplayer .fp-player .fp-ui::after,
prevent proper handling of click to resume the video on mobile.Please either remove that part of selector or use the new CSS code for FV Player play button customization: https://foliovision.com/player/faq-intro/css-tips-and-fixes#play-icon
Thanks,
Martin2 months ago in reply to: YouTube Backend Showing Live Frontend NotHello Sven,
This is caused by the custom play icon you are setting up using CSS on
.is-paused.flowplayer .fp-player .fp-ui::after
. That part of the selector makes it show when video is paused.Please remove that part of the selector or switch to the new code as shown in https://foliovision.com/player/faq-intro/css-tips-and-fixes#play-icon
Thanks,
Martin2 months ago in reply to: How Do I Edit the FVP Page?Hello Jovan,
It’s used for the iframe embedding: https://foliovision.com/player/features/sharing/using-iframe-embedding
I would recommend you disable it if you are not using it.
Thanks,
MartinHello Kelly,
Sorry about that, we did a round of security improvements in our licensing and it has caused some license checks to fail.
It’s fixed now, although it might take a couple of hours before your license status refreshes and you will see it passing.
Thanks,
MartinHello Karin,
Sorry about that, we done a round of security improvements in our licensing and it has caused some license checks to fail.
It’s fixed now, although it might take a couple of hours before your license status refreshes and you will see it passing.
Thanks,
Martin2 months ago in reply to: Error on PlayList editingHello Ihan,
Thank you for the logs. I added code to avoid that error.
Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-player-8.zip
If the playlist still does not show properly for you in the editor, then please post logs from the “Console” tab of browser developer tools. You probably know how it’s done by now, but here’s a link in case you need it: https://foliovision.com/player/troubleshooting/browser-console
Thanks,
Martin3 months ago in reply to: Error on PlayList editingHello Ihan,
HTTP 500 generally means there’s a PHP error.
Please check the PHP error log to see what error is occurring.
If you are not sure about how to check the PHP error log, the server technical support should be able to give you a hand.
Or you can install this plugin which makes a list of PHP errors available in wp-admin: https://wordpress.org/plugins/error-log-monitor/
Then try to edit the playlist and hit “Back to playlist”. The error should be recorded in that PHP error log.
Thanks,
Martin3 months ago in reply to: Error on PlayList editingHello Ihan,
It seems some security rule might be incorrectly blocking the playlist preview HTTP request.
Please open the FV Player Editor, add your second video into playlist and be ready to click “Back to playlist”.
Before clicking “Back to playlist” open the browser console as described here: https://foliovision.com/player/troubleshooting/browser-console
Then switch to the Network tab and finally click “Back to playlist”.
You should see that there’s an
admin-ajax.php
requests with status “200”. I’m attaching a screenshot where I’m highlighting this.Also, in the “Console” tab there should he no new errors.
This should let us see what’s blocking the request to load the playlist preview.
If you need to fix this in a big hurry we are also happy to provide hands on support and solve the issue for you if you book our Pro support.
Please let us know what you find in that Network tab or if you would like us to fix the issue for you.
Thanks,
Martin3 months ago in reply to: YouTube Backend Showing Live Frontend NotI see, I’m not saying it’s a general YouTube issue with Safari.
Please let me know if you run into the issue in front-end when using a browser other than Safari. As I said it worked fine for me in Brave.
Thanks,
Martin3 months ago in reply to: YouTube Backend Showing Live Frontend NotHello Sven,
Thank you for the link.
I tried to load the page and play video about 5 times in Brave (like Chrome) and it would always show as being a live stream. But it never worked for me in Safari on iPhone. Same issue with Safari on Macos.
So it seems the issue is mainly with Safari.
Thanks,
Martin3 months ago in reply to: YouTube Backend Showing Live Frontend NotHello Sven,
Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-player-8.zip
Then you should be able to use WP Rocket optimization again. I found our changes to YouTube would not minify properly with it, so I increased compatibility of our scripts by not transforming
do...while
loops intofor
loops.I will check how we could improve our YouTube live detection. It seems it’s not reliable enough.
Thanks,
Martin3 months ago in reply to: Error on PlayList editingHello Ihan,
Thank you for the video, it seems the issue occurs when you insert the
redfieldx.m3u8
video as a second playlist item.Does the same issue occur if you insert the
moex.m3u8
video as a first playlist item and as second playlist item?Do you run into the same issue if you use some other browser which you normally do not use and where you do not use any browser extension?
Are you able to put that player into an article and view it in front-end? Will it show both playlist items properly?
Thanks,
MartinHello Michael,
Would you like to only make that button available for a specific players, or would you like to start the video with “No Picture” and let users click the button to bring back the picture?
Please let us know.
Thanks,
Martin3 months ago in reply to: YouTube Backend Showing Live Frontend NotHello Sven,
Please upgrade to FV Player 8.
I tried to insert your video with it and the YouTube “Live” status was properly detected. You can see how this works in our documentation: Live Streaming with YouTube
Thanks,
Martin3 months ago in reply to: YouTube Backend Showing Live Frontend NotHello Sven,
Please verify that you are using the API key in FV Player’s YouTube setttings.
Please also let us know which video you are using and if it’s still live.
Thanks,
MartinHello Meir,
When “Always Visible” is on in Controls settings the control bar does never go away, not even in fullscreen.
When it’s not on, you have to hover the player for the controls to appear.
However there was a change regarding this in FV Player 8 – when in fullscreen, the controls no longer show when moving the mouse cursor, unless you move it into the bottom 1/4 of the screen.
So you can enjoy unrestricted view of the video. And if you need controls you just move the mouse to the bottom part of the screen and the controls appear and stay.
Thanks,
Martin3 months ago in reply to: Error on PlayList editingHello Ihan,
Please reinstall FV Player from this ZIP file and it will include more details about what has failed: https://foliovision.com/downloads/fv-player-8.zip
You mentioned the issue does not occur with single videos. Please try to add another player with a single video that will work. Then try to add another playlist item and use the same video again. Will even that fail?
Thanks,
Martin