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Hello, this error message is happening again. HTML5; Video file not found, error message on iphone. I have tried deactivating plugins but this had no impact. The videos are working ok on Android & pc.
Can you help?
Many thanks
Martin
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Hi Martin!
Can you please send us a link to the video where we can see the issue and exactly what iphone (type and iOS) you’re using so we can have a look a look and help you troubleshoot?
Thanks,
Lucia
Hi Lucia, the website is https://itdlive.com/, log in with ….. then look at any video.
My iphone is a 6s iOS 12.3.1
Hope you can help
Many thanks
MartinHello Martin,
please sue the Video Checker to send us a report about the video. You can also try to open it directly in the web browser on your iPhone to see if it plays there.
Thanks,
MartinHi Martin, I am having the same issue. This happens with all videos on our website. Here is a link to one of the videos with which we have this issue: https://www.ncwlife.com/ncwlife-evening-news-june-3-2019/
Thank you,
TuckerHello Tucker,
I noticed you are using the FV Player Pro Video Ads with MP4 format before a YouTube video. Does it work if you disable these video ads?
It works for me on iPad with iOS 12.3.1 on https://foliovision.com/player/demos/roll-custom-video -> “YouTube video with MP4 video in front of it as an ad”
Thanks,
MartinMartin,
I was having the error on almost every video I played on an iPhone the other day. I did get the error on an iPad with 12.1.4 and an iPhone also on 12.1.4. Now I can’t reproduce the error even with video ads still turn on. The one thing I did since then was turn off and then on again the “Enable HLS.js:” setting. I’m not sure if this actually fixed the issue or not.Would you recommend a different format than .mp4 for the video ads?
Thank you,
TuckerHello Tucker,
HLS.js is not related to the MP4 nor YouTube playback. Perhaps it was some bug in iOS 12.1.4. In my experience sometimes when you play a lot of videos in different tabs on these devices they sometimes stop working reliably and at least the browser needs to be closed ad re-opened.
Perhaps latest iOS improves that.
Thanks,
MartinMany people trying to watch videos on our website are still getting this type of error. Here is a screenshot given to us by a viewer just a day ago: https://imgur.com/a/XssuaU5
Thank you,
Tucker
Hi Tucker,
We’re sorry for the playback issues your users are experiencing in iOS devices. The best for us would be if you could reproduce the error and send us info about it via a built-in video checker. That should provide us valuable information. We’ll look closely at your issue in the close future and we will keep you posted about it.
Thanks,
Juraj
Hello Tucker,
does that error happen with the latest iOS?
Does it happen if you disable the video ads?
Does it happen on the mobile network only?
Thanks,
MartinI am not sure what version of iOS our users are watching the video on. I haven’t yet noticed it happening on videos without video ads, but it may, I can’t say for sure. The ads do play, only after the ad is finished does it give the error.
I’ve seen it happen on both WiFi and mobile networks.I am still getting this error on our website (ncwlife.com) all the time. Video ads will play just fine, the issue comes after the video ads when it should play a youtube video. The iPad that I am seeing this on is running iOS 12.3.1, but I’ve had this happen on many other devices.
These are the messages I get in the debug console when this happens on this page https://www.ncwlife.com/ncwlife-evening-news-november-11-2019/ :
[object Object]
undefined line undefined[object Object]
undefined line undefinedTypeError: undefined is not an object (evaluating ‘i.conf.playlist[r].video_checker’)
https://www.ncwlife.com/wp-content/plugins/fv-wordpress-flowplayer-master/flowplayer/fv-flowplayer.min.js?ver=7.4.8.727.1 line 11
Hello Tucker,
Thank for all the info, we’re currently looking into it. Can you please also provide us your system info?
You can find it at: Settings -> FV Player -> Tools –> System info
Thanks,
Juraj
Hello Tucker,
Can you please try checking the video with our checked but without the video ad on it?
Please try reposting just the main video to some other page and let us know what the checker says, thanks!
Making the web work for you,
JurajI reposted without the ad but the video checker is not appearing on the video.
I do have the video checker enabled (Disable Admin Video Checker is not checked)
I do know the check works because I can see it on our HLS live streamIs there any way I can get the video checker to appear on YouTube videos being played through FV Player?
Hello Tucker,
the video on https://www.ncwlife.com/ncwlife-evening-news-november-11-2019/ worked for me on iPhone with iOS 12.4.3 without issues. The way it works is that the YouTube video requires another tap if it shows after a MP4 video ad.
We are also working on fixing that playlist menu which shouldn’t appear if there is a video ad.
The Video Checker checks the video encoding and YouTube is taking care of the video encoding automatically, so there is no point in checking it. But perhaps it would be good to know if the video is still there for example.
Thanks,
Martin
