Martin's Replies

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6 years ago in reply to: Does FV Player have Autostart / Autoplay functionality?

Martin

Hello Dan,

indeed, these Google Chrome changes were challenging but it has been fixed a while ago: https://foliovision.com/2018/05/video-autoplay-issues

Thanks,
Martin

6 years ago in reply to: Admin Columns support for FV Player menu in admin

Martin

Hello CLX,

please let us know which columns you need the most. Some of are really easy to add while some other require more work.

Thanks,
Martin

6 years ago in reply to: Convert Old FV Shortcodes to New DB driven shortcodes

Martin

Hello CLX,

please let us know how does a typical shortcode which you use look like. We might be able to create a conversion tool like this, but of course it gets more complex with playlists and so on. But perhaps just covering the very basic shortcodes with just src and splash attributes would help a lot of people and we could omit the rest and leave it for a manual conversion (just open it for editing and save).

Thanks,
Martin

6 years ago in reply to: Cross-origin Request Blocking – FV Player

Martin

Hello CXL,

please check if you are using the right license key for your domain. If you need a staging website we recommend that you use a subdomain of your real licensed domain (dev.your-domain.com), that way it keeps working on both.

However I wonder why you are not getting the right error message on top of the player and you get a generic error message only.

Thanks,
Martin

6 years ago in reply to: FV Player shows fullscreen button for audio (YouTuby skeen)

Martin

Hello Kristin,

unfortunately there is no way of just playing the audio track and not having to load the video track too – unless you are using a HLS or a Dash stream. In that case you could set it to only play audio in one of the qualities.

Thanks,
Martin

6 years ago in reply to: Interactive Transcript shortcode bug and position question

Martin

Hello Kendell,

please post the link to your VTT file which you use with that transcript argument. Are you sure it’s a valid VTT file?

Thanks,
Martin

6 years ago in reply to: FV Player shows fullscreen button for audio (YouTuby skeen)

Martin

Hello Kristin,

thank you for the bug reports, we will get it fixed.

Thanks,
Martin

6 years ago in reply to: Facebook app on Android – Users still report “Video not found” on Version 7.3.7.

Martin

Hello,

we did fix some issues with Vimeo realibility in the Facebook in-app browser in FV Player Pro 7.3.9.727. Please make sure you upgrade to that.

I had a brief look at your website and I can see you are stripping the query string versions. We recommend you to not do that as that way your users won’t be getting the latest updated JavaScript files unless they clear their browser cache and that might be hard/impossible in the Facebook browser. More on this topic can be found here: https://foliovision.com/2017/06/wordpress-cdn-best-practices

Thanks,
Martin

6 years ago in reply to: Compatibility with WPLMS theme

Martin

Hello gavlexx,

you posted a couple of lines of JavaScript code. Is that what you found in course.js? You can just remove that fine and see if anything changes.

However it appears it’s already checking for presence of FV Player before initializing MediaElement.js player, so it should for fine.

Thanks,
Martin
6 years ago in reply to: Interactive Transcript shortcode bug and position question
Martin

Hello Kendel,

in your shortcode you are using both transcript=”https://www.clevered.org/wp-content/uploads/2019/01/Carcip-Tables_otter.ai_.vtt” and transcript=”auto” at once, that must be the reason of the issue here. Please try to only provide that VTT path and omit transcript=”auto” as that option works with Vimeo only.

To put the transcript next to the player you would have to use a CSS like this:
```
.flowplayer + .fv_fp_transcript_wrapper {
    width: 32%;
    float: left;
    margin-left: 1em;
}

.flowplayer {
    width: 66%;
    float: left;
}
```
I see that if we would wrap FV Player in a div together with the transcript it would make this easier.

Thanks!
Martin
6 years ago in reply to: Vimeo Albums

Martin

Hello Nicola,

I found that the API issues when parsing these Vimeo albums are not recorded into that list of errors. Next version of FV Player Pro Beta will fix that, so that should help you figuring this out.

Thanks,
Martin

6 years ago in reply to: Lightbox XFN menu

Martin

Hello Rankugo,

the colorbox class has to be on the anchor, not on the li element.

Thanks,
Martin

6 years ago in reply to: 7.3.9.727: Undefined property: stdClass::$url in fv-player-pro.class.php L1831

Martin

Hello Leho,

I’m not sure if the 4K video streams are available as HLS, perhaps these are in MPEG-DASH only.

Also, some users had issues with HLS playback on Android phones and we were able to fix that issue by letting Android play MPEG-DASH instead. So I would recommend you not to disable it.

Thanks,
Martin

6 years ago in reply to: Media File Not Found After Update to 7.3.9.727

Martin

Hello Donna,

the old [fvplayer src="..."] shortcodes keep working. We are still using these when we have to test some video quickly.

You said the player said it cannot find the video files anymore. How exactly did that error appear? Are you sure the files are still there in your S3 buckets? Are you sure you have the proper setup for these buckets in Settings -> FV Player Pro -> Hosting -> Amazon S3 Protected Content (if you are usint the signed URLs)?

Thanks,
Martin

6 years ago in reply to: Failed to load resource: the server responded with a status of 404 (Not Found)

Martin

Hello ih25,

please ensure that CloudFlare is not caching your website for too long and it should work. If you are using two caching layer it’s making your setup harder to use and troubleshoot as you can see.

Thanks,
Martin

6 years ago in reply to: Vimeo Albums

Martin

Hello Nicola,

please check what Settings -> FV Player Pro -> Hosting -> Vimeo -> “Access token” says. There might be something like “There were XYZ API errors” with an option to show details, what does it say there? The thing is the API key must be created on the same Vimeo account as the album.

It might also say “The user credentials are invalid.” – in that case ensure you selected only the “private” and “public” Scopes when creating your API key, you can see that here: https://foliovision.com/player/video-hosting/how-to-use-vimeo#access-token-setup -> “Make sure you only choose public, private and upload scopes.” If not, then you will have to generate another API token and use that.

Thanks,
Martin

6 years ago in reply to: Streaming from image .jpg

Martin

Hello Marius,

so you need to just reload that image over and over again. A simple JavaScript as shown here can take care of that: https://stackoverflow.com/questions/3898813/refreshing-images-on-a-page-periodically

If you have some programming experience it won’t be a problem for you to figure it out.

Thanks,
Martin

6 years ago in reply to: How to hide or disable the “This ad will end… ) on pre roll video

Martin

Hello John,

that is the nature of CSS, you might need to make the CSS selector more specific if your custom CSS loads before FV Player CSS.

What exact CSS rule did you put in? Did you try the one from the last message in the thread which I linked above?

Thanks,
Martin

6 years ago in reply to: Vimeo Albums

Martin

Hello Nicola,

please put it in as a shortcode:

[fvplayer album="https://vimeo.com/album/5558468"]

I see that we should make sure it works with the FV Player editor as well. We can detect it’s a Vimeo album by looking for https://vimeo.com/album/ in the video URL.

Thanks,
Martin

6 years ago in reply to: Streaming from image .jpg

Martin

Hello Marius,

can’t you just insert it as a standard image? Why do you need a video player to show a JPG image?

Thanks,
Martin

6 years ago in reply to: Vimeo Albums

Martin

Hello Nicola,

FV Player Pro 7.3.10.727.beta adds support for Vimeo Albums. You can check our demo at https://foliovision.com/player/demos/vimeo-channel-support

You need to switch to beta to get the beta updates first: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

Thanks,
Martin

6 years ago in reply to: 7.3.9.727: Undefined property: stdClass::$url in fv-player-pro.class.php L1831

Martin

Hello Leho,

FV Player Pro 7.3.10.727 which will go out today will fix the issue.

I see it did appear as you disabled MPEG-DASH in FV Player Pro Vimeo settings.

Thanks,
Martin

6 years ago in reply to: Android issues with CloudFront

Martin

Hello vasudhit,

FV Player Pro 7.3.10.727 which will go out today will fix the issue.

What’s probably happening is that for CloudFront we set the video link expiration to 15 minutes. So then if you play the video for 15 minutes and then you seek into some unbuffered position it will fail. We did add a recovery routine for these cases, but it was failing for CloudFront URL specifically. Now it’s fixed.

Thanks,
Martin

6 years ago in reply to: 7.3.9.727: Table ‘wordpress.wp_fv_player_videos’ doesn’t exist

Martin

Hello Leho,

thank you for posting these details.

I agree that the table checking shouldn’t be happen too often, not even in wp-admin. The plugin activation hook in WordPress doesn’t run on plugin updates though, so we will have to find a better way. We do store the database version numbers, so we can use that I guess.

Thanks,
Martin

6 years ago in reply to: 7.3.9.727: Undefined property: stdClass::$url in fv-player-pro.class.php L1831

Martin

Hello Leho,

please post the link to the Vimeo video which is causing that.

Thanks,
Martin

6 years ago in reply to: 7.3.9.727: Table ‘wordpress.wp_fv_player_videos’ doesn’t exist

Martin

Hello Leho,

please let us know where is that query coming from – I think the error logs should have a mention which PHP file it’s coming from at what line.

The database tables are checked anytime you are in wp-admin (it checks is_admin()), perhaps the CLI doesn’t count for that.

Thanks,
Martin

6 years ago in reply to: Failed to load resource: the server responded with a status of 404 (Not Found)

Martin

Hello ih25,

since your website is using Cloudflare I think that it is also caching your HTML code. So whatever video link is in the page HTML it has to be valid for long enough – longer than the HTML cache expiration time. You can read more on this topic here: https://foliovision.com/player/video-hosting/secure-amazon-s3-guide#bucket-protection-in-fvplayer-settings -> “If you use a WordPress caching plugin”

If you buy FV Player Pro you can also activate the “S3 Ajax” option which means the video link is automatically refreshed for every playback session – so you can cache your HTML for as long as you like that way.

Thanks,
Martin

6 years ago in reply to: Lightboxed playlist auto-advance

Martin

Hello Manuel,

no news so far. Unfortunately we are busy working on other features.

Please let us know if you need this done quickly and perhaps we can come up with some deal.

Thanks,
Martin
6 years ago in reply to: Lightbox XFN menu
Martin

Hello Ran,

please check how exactly does your menu HTML look like. The function which I posted above is looking for:
```
<a...class="colorbox"....></a>
```
And that matching anchor then has to contain a href attribute pointing to a one of the known video extensions, YouTube or a Vimeo video.

You might need to also add:
```
add_filter( 'wp_nav_menu', 'do_shortcode' );
```
Thanks,
Martin
6 years ago in reply to: Amazon S3 Browser is not loading

Martin

Hello Maxim,

actually I see that FV Player 7.3.9.727 didn’t go out as it was supposed to.

Now it’s out, so please make sure you are on that latest version and try again.

Thanks,
Martin

6 years ago in reply to: Amazon S3 Browser is not loading

Martin

Hello Maxim,

FV Player 7.3.9.727 has the improved S3 Browser in it which works even with 100,000 files. The downside is that we had to drop the search function as there is no API call for it.

Thanks,
Martin

6 years ago in reply to: VImeo Live Streaming

Martin

Hello Rodrigo,

it will be available for purchase tomorrow, the price will be $25 per year.

Thanks,
Martin

6 years ago in reply to: More bandwith options, “real” HD, and bandwith options display discrepancy

Martin

Hello Carl,

3) This is fixed in today’s release – FV Player 7.3.9.727.

Thanks,
Martin

6 years ago in reply to: IOS 12 bugs and other bugs

Martin

Hello Jay,

you posted the video to us privately. I was not able to get it to play on iPad with iOS 12.1.3. It appears the issue is with the video itself as the video wouldn’t play even if I opened it in the Safari browser directly. It would always only show a static frame of the video and it would never actually play.

Please use our video checker, perhaps it can detect what’s wrong with the video encoding: https://foliovision.com/player/basic-setup/how-to-use-video-checker

Thanks,
Martin

6 years ago in reply to: IOS 12 bugs and other bugs

Martin

Hello Jay,

we tried to play some random videos on iPad with iOS 12.1.3 but it all worked. We need you to use our video checker with the exact video which is causing the issue, or just send over the link to your page.

Other than that, are you using a playlist or quality switching on the video which has these issues? I found a bug in the video recovery routine now, so I’m working on a new FV Player release. Hopefully after you upgrade to that your issue will be solved.

Thanks,
Martin

6 years ago in reply to: Android issues with CloudFront

Martin

Hello vasudhir,

I just watched a 33 minute video on Android 5.1.1 with Chrome 72 and there were no issues.

Perhaps your video is much older and it doesn’t come in the MPEG-DASH format. I have seen that before, it appears some old videos are only available in HLS. Please send over the Vimeo video link and we will have a look.

Thanks,
Martin

6 years ago in reply to: Youtube Embeds Not Working on iPhone iOS 12.1.3 or 12.1.2

Martin

Are you using any browser extensions? What is your full user agent string? You can find it on a website like this one: https://www.whatsmyua.info/

Thanks,
Martin

6 years ago in reply to: Youtube Embeds Not Working on iPhone iOS 12.1.3 or 12.1.2

Martin

Hello Beth,

we found no issues on iPad with iOS 12.1.1 nor iOS 12.1.3.

No issues on iPhone with iOS 12.1 (16B92) either.

Thanks,
Martin

6 years ago in reply to: Android issues with CloudFront

Martin

Hello vasudhir,

we had a bug report like this before. Since then we stopped using Vimeo HLS streams on Android (Android HLS playback is not perfect) and switched to MPEG-DASH (Vimeo’s own player is using that as well).

Please make sure the following setting is disabled: Settings -> FV Player -> Hosting -> Vimeo -> “Disable MPEG-DASH”

If possible please let us know what Android version and what browser did your user use. In the meantime we will run some tests on our end too.

Thanks,
Martin

6 years ago in reply to: More bandwith options, “real” HD, and bandwith options display discrepancy

Martin

Hello Carl,

1) The Amazon MediaConvert configuration can be saved in JSON format. So I’m hoping we can make it a lot easier by providing the required presets in a single file which you would just import. We will see about that as we work on our guide.

3) We will adjust it so that 576p is only classified as “HD” if there is no actual video at or above 720p.

Thanks,
Martin

6 years ago in reply to: Android issues with CloudFront

Martin

Hello vasudhir,

I’m not seeing your attachement again (I’ll try to attach something too as a test), but I was able to find it: https://foliovision.com/images/2019/02/Screenshot_20190201-165603_Chrome.jpg

So the video is playing as it should but then it suddenly shows that crossed out circle icon on top of it? Does it continue playing the video? Does the issue usually occur after playing a Vimeo video for more than 10 minutes?

Thanks,
Martin

Screenshot_20190201-165603_Chrome-1

6 years ago in reply to: Should I upadte or not?

Martin

Hello Andrea,

you can go ahead an update, that feature is deactivated by default and you have to activate it in the settings screen by hand.

Please note that we are not the FlowPlayer team, we are Foliovision and our product is FV Player. It used Flowplayer as the core video technology. We are also contributors to the Flowplayer core code.

Thanks,
Martin

6 years ago in reply to: FV Player Pro Licence – 1 domain – testing on subdomain?

Martin

Hello Brandon,

if you use dev.your-existing-domain.com or any similar sub domain the same license key will work just fine.

Thanks,
Martin
6 years ago in reply to: Lightbox XFN menu
Martin

Hello Ran,

FV Player lets you use plain HTML to create video lightbox: https://foliovision.com/player/basic-setup/using-lightbox#lightbox-without-fvplayer-shortcodes

However for that to work you would have to run the same filter on your navigation menus. You can try this in your theme functions.php file:
```
add_action( 'init', 'fv_player_for_nav_menus' );
function fv_player_for_nav_menus() {
  global $FV_Player_lightbox;
  add_filter('wp_nav_menu', array($FV_Player_lightbox, 'html_to_lightbox_videos'));
}
```
Thanks,
Martin
6 years ago in reply to: More bandwith options, “real” HD, and bandwith options display discrepancy

Martin

Hello Carl,

1) You can createa as many presets as you need. If you get an error message, it’s good to really check what it says. For example if you are creating a 1920×1080 preset it need you to increate the h264 encoding level from 3 to 4. While 3 is enough for lower resolutions.

We are going to write documentation for the new AWS MediaConvert tool, perhaps it will make this easier.

2) We made a decision to only provide a simple labels as you noted as showing 360p and others would just look too crowded in the control bar. So that way for 576p and 360p might be classified as SD, is that what’s happening?

3) FV Player will pick the best quality based on bandwidth, you can provide as many qualities in your HLS as you need to. The control bar will show both 1280p and 720 as HD, but that’s to give users an idea they are looking at a HD video.

Thanks,
Martin
6 years ago in reply to: Seek Time Color Change
Martin

Hello Willie,

it’s span.fp-timestamp and it gets its color from .flowplayer .fp-ui decration for color.

So it that doesn’t work, then perhaps there is some other rule in your theme which is overriding it. Otherwise this should work:
```
.fp-timestamp {
    color: #fff;
}
```
Thanks,
Martin
6 years ago in reply to: does not read the video player

Martin

Hello mrdzdm,

since DooPlay is a paid theme this is not easy for us to check.

So are you using some special field provided by that theme and it seems to only work with JW Player? Then our “Making FV Player work with your theme” service might be interesting for you: https://foliovision.com/downloads/making-player-theme

Or you can (with some knowledge of PHP) setup your own FV Player box on the post editing screen: https://foliovision.com/player/advanced/video-custom-fields

And of course you can also just use FV Player in your post content or using the Gutenberg block editor.

Thanks,
Martin

6 years ago in reply to: Youtube Embeds Not Working on iPhone iOS 12.1.3 or 12.1.2

Martin

Hello Beth,

thank you for the bug report. I’m not seeing the issue on iOS 12.1. I should be able to test on iOS 12.1.2 or iOS 12.1.3 tomorrow.

Thanks,
Martin

6 years ago in reply to: Android issues with CloudFront

Martin

Hello vasudhir,

it appears you sent your message before the attachment has finished uploading. Please post it again.

Thanks,
Martin

6 years ago in reply to: IOS 12 bugs and other bugs

Martin

Hello Jay,

since iOS doesn’t seem to handle missing segments in HLS streams propery (it’s a general weakness of the iOS video engine, but our ticket with Flowplayer is here: https://github.com/flowplayer/flowplayer/issues/1403 ) we decide to provide that “Video loading has stalled, click to reload” kind of message for iOS users if we think the video has failed to load.

I guess we have to revisit it for iOS 12.

I would also like to compare it to JW Player. Could you please submit one of your videos using our Video Checker? https://foliovision.com/player/basic-setup/how-to-use-video-checker

Thanks,
Martin

6 years ago in reply to: Videos play and suddenly pause

Martin

Hello Govind,

is that a self hosted video, or is it using some video platform such as Vimeo? If it’s self hosted, then please use our Video Checker to submit a report: https://foliovision.com/player/basic-setup/how-to-use-video-checker

Is that a HLS stream?

What browser are you using at what version number on what operating system?

Thanks,
Martin

6 years ago in reply to: Live Stream not playing in Safari on mac.

Martin

Hello Ran,

there are no known issues with Safari. I tested https://foliovision.com/player/demos/hls-stream and https://bit.ly/2UcEPes on Safari 12.0 and 11.1.2 and it was playing perfectly fine.

Please let us know what Safari version you use on what operatin system. Or is that your cross browser testing app? Are you sure it’s emmulating Safari properly?

Thanks,
Martin

6 years ago in reply to: How to hide or disable the “This ad will end… ) on pre roll video

Martin

Hello John,

please check here: https://foliovision.com/support/fv-wordpress-flowplayer/requests-and-feedback/can-ad-time-remaining-messages-on-intros-outros-be-disabled

Thanks,
Martin

6 years ago in reply to: Help to disable controlbar

Martin

Hello Gianluca,

I checked 2 random videos and it seems to work. Did you had to do something special to make it work?

Thanks,
Martin

6 years ago in reply to: Update Transcript Search – Current Search Causes Lag and Freezing

Martin

Hello CXL.

are you running into the same issue on https://foliovision.com/player/demos/interactive-transcript ?

If not, then please post the URL to your page where we can see the issue.

Thanks,
Martin

6 years ago in reply to: Can’t play Google Drive video

Martin

Hello strtline,

have you tried the exact same video as seen on https://foliovision.com/player/demos/video-hosted-google ? That one works.

Perhaps the shareable link you get looks differnt than what’s in our demo?

Thanks,
Martin

6 years ago in reply to: Amazon S3 Browser is not loading

Martin

Hello Maxim,

we have encouintered the same issue when using with a S3 bucket with 100,000 files in it. We are working on improving our support for such large amounts of files.

But if it’s not you case, then:

1) Please install the Error Log Viewer plugin https://wordpress.org/plugins/error-log-viewer/ to see if any error appears each time you try to open that Amazon S3 tab.

2) Please open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error.

Upload would be great, along with a way of triggering an encoding job automatically.

Thanks,
Martin

6 years ago in reply to: Chromecast Problem

Martin

Hello Stuart,

do you get the same issue on a page like this? https://foliovision.com/player/demos/align-settings

At a glance it seems to be working – a Chromecast button shows up for each player and it triggers the action. However I don’t have Chromecast at hand righ now.

So does the issue appear after clicking the Chromecast button in any of the players except the last one?

Thanks,
Martin

6 years ago in reply to: Preroll autoplay, video no autoplay

Martin

Hello Angel,

I will check this with Alec.

Thanks,
Martin

6 years ago in reply to: Live Stream not playing in Safari on mac.

Martin

Hello Ran,

please enable “Live stream” in Settings -> FV Player -> Post Interface Options to be able to mark the stream as live with the FV Player Editor.

Perhaps we should be showing that checkbox automatically if we see you are inserting an m3u8 stream.

Thanks,
Martin

6 years ago in reply to: How to setup encrypted HLS stream with Amazon Elastic Transcoder

Martin

Hello Neil,

sorry about the delay. At a glance it appears it should work.

Perhaps multiple videos matching the “jazz_stream/index” part of URL. Please try to search for that in wp-admin -> “FV Player” and also in wp-admin -> “Posts” -> “All post” (and any other place where you posted videos using [fvplayer] shortcode, perhaps Pages and some custom post types).

You should be only getting one search result. If you get multiple results, then your HLS stream might be getting incorrect decryption key.

We are happy to help you solve this issue right on your website if you order or Pro support. But we can also continue giving you troubleshooting tips if you prefer that.

Thanks,
Martin

6 years ago in reply to: FV player pro extension removes video from pages as of today

Martin

Hello Jay,

if you had a cache plugin installed, you might need it for your site to operate smootly when there is a traffic peak.

I would recommend you either put W3 Total Cache back on and figure out the HTML issue, or install WP Fastest Cache, or WP Super Cache or WP Rocket if you want a paid plugin with support.

Thanks,
Martin
6 years ago in reply to: FV player pro extension removes video from pages as of today
Martin

Hello Jay,

thank you for the email, I do see this JavaScript error on your website:

“Uncaught SyntaxError: Unexpected token s in JSON at position 1″

I can see that there is some issue with HTML code on your website. I checked that exact URL which you sent over in Google Search Engine Results Page cache and I can see that while previously all the HTML attributes were properly enclosed in ” and ‘ suddenly these quotes are removed entirely.

For example what was
```
data-embed="false"
```
before, is now just:
```
data-embed=false
```
And that’s causing the bug.

I see you are using W3 Total Cache. Please check its settings and disable the HTML code minification of any sort. That will help.

W3 Total Cache is a complex plugin by the way. Way too complex. What works best for us is WP Rocket (a paid plugin, but at least it’s maintaned, the accept our bugfixes too) where we:

* set JavaScript to use the deferred loading
* set CSS to use the asynchronous loading (along with a critical CSS which WP Rocket can auto-generate)
* LazyLoad the images
* use the Preload bot

What way we get close to 100 Google PageSpeed scores on desktop and it helps a lot on mobile too. It used to give us 95 scores on mobile not long ago, but now PageSpeed also checks the CSS and JS rendering/execution times, so the site optimization got more difficult, but at least PageSpeed is finaly an useful score.

Thanks,
Martin
6 years ago in reply to: Controlbar does not disappear in full screen modus

Martin

Hello Nikolaos,

please provide the player export data from wp-admin -> FV Player screen. Perhaps you have the Controlbar enabled there.

Thanks,
Martin

6 years ago in reply to: FV player pro extension removes video from pages as of today

Martin

Hello Jay,

could you please re-enable it now and send over the link to your page to have a look? I can check it quickly in the next couple of hours.

Alternatively could you please check if there is any JavaScript error occurring when the video doesn’t show for you? To check that you need to open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error there.

Please also provide output of Settings -> FV Player Pro -> Tools -> System Info.

Thanks,
Martin

6 years ago in reply to: Speed Buttons – YouTube Videos

Martin

Hello Devin,

FV Player Pro 7.3.9.727 with the fix will be out today.

Thanks,
Martin

6 years ago in reply to: Speed function not working on YT videos

Martin

Hello Deborah,

FV Player Pro 7.3.9.727 with the fix will be out today.

Thanks,
Martin

6 years ago in reply to: Automated Featured Image

Martin

Hello Crystal,

thank you, we always appreciate a fair and honest review, you can leave one here: https://wordpress.org/support/plugin/fv-wordpress-flowplayer/reviews/

Thanks,
Martin

6 years ago in reply to: decrypting HLS encryption key broken in Safari browser

Martin

Hello Carl,

I found no issues on Safari 12.0 and 12.0.3 on mac OS 10.12.6 nor 10.14.

But I noticed a strange thing happening once – I entered bad Encryption key and the alert box letting me know about it appeared behind the FV Player editor – so it was not visible until I closed it. I wasn’t able to reproduce that issue again.

Thanks,
Martin

6 years ago in reply to: Add Video button malfunctionning

Martin

Hello liwei and Al,

I see, we forgot to include the WP Media Library scripts on that wp-admin -> FV Player screen. FV Player 7.3.7.727 which will be released today will fix the issue for you.

Thanks,
Martin

6 years ago in reply to: Videos src in playlist do not have Amazon tokens

Martin

Hello amidfolio,

we still need to finish all the testing, you can already reinstall FV Player from this ZIP file and see if that fixes the issue: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

Note: To reinstall FV Player first disable the plugin and delete it. WordPress might say that will might loose some data, but that doesn’t apply to FV Player – no settings nor videos will be lost. Then you will be able to upload that ZIP file directly to WordPress Plugins wp-admin interface.

Thanks,
Martin

6 years ago in reply to: Videos src in playlist do not have Amazon tokens

Martin

Hello amidfolio,

thank you for the bug report. We haven’t noticed this as users of FV Player Pro get the signature appended dynamically.

We will get it fixed.

Thanks,
Martin

6 years ago in reply to: fv player looks exactly like youtube. no fv controls

Martin

Hello Vadim,

thank you for the bug report. I see that is you set “Controlbar” to “Yes” (it means it shows up at all times) it actually doesn’t appear if you use that logo setting for YouTube.

We will get it fixed, in the mean time keep “Controlbar” set to “Default” and ensure Settings -> FV Player Pro -> Sitewide FV Player defaults -> Controlbar Always Visible is not on either.

Thanks,
Martin

6 years ago in reply to: fv player looks exactly like youtube. no fv controls

Martin

Hello Vadim,

what you see is what YouTube player API started to put up for all the embedded videos not long ago.

Please enable the logo option in Settings -> FV Player Pro -> Hosting -> YouTube.(Pro).

Thanks,
Martin

6 years ago in reply to: fv player looks exactly like youtube. no fv controls

Martin

Hello Vadim,

full-featued YouTube embedding is only supported in FV Player Pro which can be purchased here: https://foliovision.com/player/download

Thanks,
Martin

6 years ago in reply to: How to use RTMP streams with Flash

Martin

Hello Vj,

please use our video checker and submit the report using that: https://foliovision.com/player/basic-setup/how-to-use-video-checker

Thanks,
Martin

6 years ago in reply to: URGENT – fvplayer shortcode not showing in version 5.0.3 Wordpress posts

Martin

Hello Indi,

my guess is that there was some non-printable character in your shortcode which was breaking it. You can try pasting it into the Text or HTML editing more of your editor.

WordPress shortcodes are quite sensitive, which is why we moved to a database model.

Thanks,
Martin

6 years ago in reply to: Automated Featured Image

Martin

Hello Crystal,

you can put it into your theme functions.php file or create a mini plugin.

More about the functions.php file can be found here: https://developer.wordpress.org/themes/basics/theme-functions/

If you have some experience with PHP it’s very easy.

Thanks,
Martin

6 years ago in reply to: Speed Buttons – YouTube Videos

Martin

Hello Devin,

I see that YouTube API no longer likes us setting the playback speed as string and it was it as a float value. We will fix that.

Thanks,
Martin

6 years ago in reply to: Custom Video Ads in FV Player (pre-roll and post-roll)

Martin

Hello Peter,

if you enable Settings -> FV Player Pro -> Integrations/Compatibility -> “Handle WordPress [video] shortcodes” then FV Player will take over these YouTube links and use the global video ads configures in Settings -> FV Player Pro -> Video Ads.

Thanks,
Martin

6 years ago in reply to: Add Video button malfunctionning

Martin

Hello Al,

thank you for sending that over, it suggests that the WP Media Library is not available on your post editing screen. Are you using any page builder or anything that alters the editing interface of WP Media Library? Cold you please send over a screenshot of your post editing screen?

Thanks,
Martin

6 years ago in reply to: Automated Featured Image

Martin

Hello Crystal,

FV Player comes with some useful filters, just like WordPress does. You can put the code from https://foliovision.com/player/advanced/api-programming -> “fv_flowplayer_args_pre” -> “code snippet which will automatically use the post featured image” to your theme functions.php and it will do what you need.

Thanks,
Martin

6 years ago in reply to: probleme with video intelligence Video Ads

Martin

Hello Homa,

I would recommend you give Google Analytics a try, it will be an interesting insight into your traffic anyway. It’s the only way of really knowing how many video plays you get.

I would recommend you ask video intelligence about your issue, perhaps they are not sure if they can put advertising onto your videos.

Please let us know if you don’t hear back from them in a couple of days.

Thanks,
Martin

6 years ago in reply to: URGENT – fvplayer shortcode not showing in version 5.0.3 Wordpress posts

Martin

Also, please check if a more simple shortcode like [fvplayer src="1"] will work. Of course it won’t play as “1” is not a video URL, but it’s worth trying to troubleshoot your issue.

Thanks,
Martin

6 years ago in reply to: URGENT – fvplayer shortcode not showing in version 5.0.3 Wordpress posts

Martin

Hello Indi,

I was not able to reproduce this issue using WordPress 5.0.3 with Classic Editor plugin installed.

Please post output of Settings -> FV Player Pro -> Tools -> System Info, perhaps we can find some clue there.

Thanks,
Martin

6 years ago in reply to: Add Video button malfunctionning

Martin

Hello Al,

what I suggested above was a troubleshooting step. I was hoping to hear back from liwei to be able to fix the issue.

Could you please check if there is any JavaScript error occurring when the Media Library doesn’t open for you? To check that you need to open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error there.

Thanks,
Martin

6 years ago in reply to: How to set subtitle default

Martin

Hello Medal,

is that your non-WordPress website? I’m noticing that your subtitle doesn’t have the ‘default’ key set to true in the data-item attribute of the player element.

Thanks,
Martin

6 years ago in reply to: probleme with video intelligence Video Ads

Martin

Hello Homa,

you need to have a certain amount of video plays per day to see these ads. If you are not sure how many video plays you actually get you can setup Google Analytics for FV Player: https://foliovision.com/player/advanced/google-analytics-fv-player

Thanks,
Martin

6 years ago in reply to: Video Sitemap For Post Format Style?

Martin

Hello Deirdre,

do you mean your Vimeo and YouTube videos are not found in FV Player video sitemap? It’s like that as each item in there needs to have URL of the actual video file or URL of the video player.

So for YouTube and Vimeo we could only use the URL of the video on YouTube or Vimeo which doesn’t help with your site rankings.

But we could improve this by linking to FV Player embed URLs. For example the video from https://foliovision.com/player/demos/vimeo-integration would be presented with URL https://foliovision.com/player/demos/vimeo-integration/fvp

Thanks,
Martin

6 years ago in reply to: Automated Featured Image

Martin

Hello Crystal,

I see, so it’s the other way around. FV Player doesn’t have such feature currently.

What we want to do instead is to let you pick the splash screen by selecting a frame in the video directly.

Thanks,
Martin

6 years ago in reply to: FV Player Vimeo API Rate Limits

Martin

Hello Philip,

the way it should work is that it should process any videos for which the duration is not set. You provided an export of one of your videos before and in that one there was no duration present. It might be good to check that one again, perhaps the duration is present now?

Please share your Vimeo Access token with us. We won’t publish it here and you can always reset it. Perhaps there is some issue with it with we are failing to detect. That way I could try to use it for a bunch of requests to see if it gives me the information I need.

Also, there is possibility that your Vimeo videos are private and they belong to some other account than the API key you are using. That could also explain why this fails.

Thanks,
Martin

6 years ago in reply to: FV Player Vimeo API Rate Limits

Martin

Hello Philip,

please check if the Vimeo API warning currently appears and if not, then please open https://YOUR-SITE.com/wp-admin/options-general.php?page=fvplayer&fv_flowplayer_checker

That should add in the missing splash screens and durations. You should not notice that the Vimeo videos on wp-admin -> FV Player screen which didn’t had the thumbnails showing up before will have the thumbnails available.

Let us know, I have some more troubleshooting tips. We really need to improve this in FV Player.

Thanks,
Martin

6 years ago in reply to: How to setup encrypted HLS stream with Amazon Elastic Transcoder

Martin

Hello Neil,

I was about to send a reply to you, but I can’t see it here, so perhaps I forgot to send it.

Please also send the URL of the actual HLS stream and a screenshot of the post editing interface where the video is inserted. If the shortcode is like [fvplayer id="1234"] then please send the export of that player. You can get it from the wp-admin -> FV Player screen, it’s one of the actions in each row of the list table.

Thanks,
Martin
6 years ago in reply to: FV Player Vimeo API Rate Limits
Martin

Hello Philip,

please enable Settings -> FV Player Pro -> Integrations/Compatibility -> “Scan video length” and all the missing video durations and splash screens (applies to Vimeo and YouTube) will appear in 5 minutes or so. It uses WP cron, so the actual time might depend on how many pageviews you get. If it fails due to Vimeo API limits it will try again in an hour.

The FV Player database model is pretty new. We are working on documentation to show you how to import videos to it etc. and also improving some of the function calls. But here is the basic idea:
```
$player = array( 'videos' => array(), 'player_name' => 'Name' );

while( $dzs_items_which_you_load_somehow AS $dzs_item ) {
  $video = array(
    'caption' => $dzs_item['title'], // can remain empty for Vimeo or YouTube
    'src' = $dzs_item['source'],
    'splash' = $dzs_item['image'], // can remain empty for Vimeo or YouTube
  );      
  $player['videos'][] = $video;
}

global $FV_Player_Db;
$player_id =  $FV_Player_Db->import_player_data(false, false, $player );
```
I recommend you to try this on a staging website first or at least backup your database.

Thanks,
Martin
6 years ago in reply to: Start a video muted in the shortcode editor?

Martin

Hello Fair,

Chrome doesn’t permit autoplay videos to play sound. User has to unmute the video manually to hear the sound.

Once user interacts with the video like that Chrome increases the Media Engagement Index (MEI) for the website and will allow audible autoplay for that particular website in the future.

You can find out more about MEI here: https://foliovision.com/2018/05/video-autoplay-issues

Safari only allows muted autoplay under all circumstances.

Please let us know if you are not sure about anything or if your situation is different than what I described above.

Thanks,
Martin

6 years ago in reply to: FV Player Vimeo API Rate Limits

Martin

Hello Philip,

please provide the export for the FV Player ID 20. The export link can be found in each player row on wp-admin -> FV Player. I wonder if the splash screen is there. If it’s not there, then it will try to obtain it automatically and cache it, but perhaps that routing is failing on your website.

we haven’t worked with DZS Video Gallery plugin before and it’s the first time I read about it. Do you have a programming team which could use some of our tips for the conversion?

Thanks,
Martin

6 years ago in reply to: FV Player Vimeo API Rate Limits

Martin

Hello Philip,

how many Vimeo videos do you published on your website?

How does the shortcode of a typical Vimeo video look like? Is it just something like [fvplayer src="https://vimeo.com/310463116" splash="https://i.vimeocdn.com/video/751099985_1280x721.jpg?r=pad" caption="DIGITAL CONTENT"] (no splash argument present)?

Where are your [fvplayer] shortcodes typically inserted? Is it the post content or are you using some special field or a page builder?

Thanks,
Martin

6 years ago in reply to: Download video files from Player

Martin

Hello Nikolaos,

what video type are you using? If it’s an HLS stream it can’t be downloaded easily. If it’s MP4 with quality switching, we could add a download button to the control bar. In my opinion it should not be easy to copy the video URL there, so that would need a layer of extra protection.

Do you mean the control bar doesn’t go away even after a couple of seconds? Are you using the option to show your control bar all the time and not just when moving your mouse?

Thanks,
Martin

6 years ago in reply to: How to setup encrypted HLS stream with Amazon Elastic Transcoder

Martin

Hello Neil,

please ensure that your license acquisition URL parameter matches your m3u8 URL. It should also only match a single m3u8 URL on your website.

You can also just post the URL here and let me check that out.

Thanks,
Martin

6 years ago in reply to: Sticky Video player is floating behind all my page content

Martin

Hello Alan,

this issue appears if your theme is using z-index in a bad way.

We have a special setting “Alternative iOS fullscreen mode” in Settings -> FV Player Pro -> Mobile Settings which helps with similar issue in fullscreen mode. I think we could use the same approach for the sticky video feature as well, but currently we are quite overloaded with work, so I will ask our CSS designer to describe that z-index issue in detail and perhaps you CSS designer can fix it for you.

Thanks,
Martin

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