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Juraj Kacaba

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  • Profile
  • Topics Started
  • Replies Created

Forum Replies Created

Viewing 100 replies - 201 through 300 (of 792 total)
← 1 2 3 4 … 6 7 8 →
  • 5 years ago in reply to: Player doesn’t work: Javascript warning
    Avatar photo
    Juraj Kacaba

    Hello Jose,

    You reply is still marked as “awaiting moderation” because we don’t want to post any of your system info publicly. Please follow steps Martin wrote in his last reply.

    1. Simply install Twenty Twenty theme to your website a preview it(you don’t need to actually activate it on your website so your front-end won’t be affected). You will just have to use the menu in that preview to navigate to some post or page with a video.

    2. Next thing you can is to check that video on your website with your browser’s Javascript console (usualy Ctrl + Shift + J, or check instructions for your browser here: https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis ) and reload the page. Then see if there are any errors on the console.

    Thanks,
    Juraj

    5 years ago in reply to: Remember Video Position
    Avatar photo
    Juraj Kacaba

    Hello ucuzakurs,

    We’re here to help you solve these issues.

    Which browser do you use? Video positions are stored to your browser’s localStorage.

    As a quick fix you can try to purge your website’s cache and clear your browser’s cache too. Then this should work for you. You can also test as a guest user and you only need to play the video, let it play for a while, then reload the window and play again – it will continue playing where you left off.

    Thanks,
    Juraj

    5 years ago in reply to: File Not Found with Chrome
    Avatar photo
    Juraj Kacaba

    Hello Miles,

    We’re here to help your solve those issues.

    First of all, what kind of hosting do you use for your videos?
    Also, can you please provide us a link to such a particular video?

    Thanks,
    Juraj

    5 years ago in reply to: Can I Install FV Player with the same license in a subdomain (same site)?
    Avatar photo
    Juraj Kacaba

    Hello,

    Yes you can install FV Player to your subdomains and FV Player will work on them.

    Thanks,
    Juraj

    5 years ago in reply to: html5: Unsupported video format. Try installing Adobe Flash
    Avatar photo
    Juraj Kacaba

    Hello Petr,

    We’re glad that we’ve managed to find solution together.

    If you’ll run into any issues or if you’ll have any questions in the future, don’t hesitate to contact us!

    Thanks for using our services,
    Juraj

    5 years ago in reply to: Urgent: Player doesn’t work for mobile when video is YouTube hosted
    Avatar photo
    Juraj Kacaba

    Hello Inderjit,

    Do you still experience issues with playback on YouTube videos?

    Thanks,
    Juraj

    5 years ago in reply to: Admin Java Script Error & “Domain Unable To Connect”
    Avatar photo
    Juraj Kacaba

    Hello jpwilson,

    You can see the reason in Javascript console when you try to embed iframe from your website to other page. The reason is you have set ‘X-Frame-Options’ to ‘sameorigin’ in your headers. That means your website will only allow to catch content to your website. You can easily fix it by changing the ‘X-Frame-Options’ value to ALLOW-FROM [the-url-from-where-you-want-to-fetch-the-data]

    You can find more info about this issue here.

    Thanks,
    Juraj

    5 years ago in reply to: html5: Unsupported video format. Try installing Adobe Flash
    Avatar photo
    Juraj Kacaba

    Dobrý deň,

    Takže ani po zapnutí Admin Video Checkera sa Vám nezobrazil na videu?(musíte byť prihlasený ako Admin vo vašom WordPresse aby sa checker zobrazil).

    Každopádne, ďakujem za link na váš web. Skontroloval som ho a našiel som problém. Problém je ten, že sa snažíte streamovať obsah z http serveru na váš https web. Sami si to môzte skontrolovať buď pomocou nášho admin video checkera alebo pomocou Java script konzoly vo vašom prehliadači.

    Ak chcete streamovať enkryptované .m3u8 video na váš web potrebujete mať nastavený fungujúci HLS stream. V tomto prípade výrazne doporučujeme využit služby AWS, ktoré ponúkajú hosting, CloudFront CDN(content delivery network, ktorý je klúčový pre HLS streamovanie) a rovno aj možnosť enkrypcie vašich videí pomocou MediaConvert.

    Pre všetky tieto služby ponúkame detailnú dokumentáciu kompletne zadarmo, alebo prípadne ponúkame aj služby, ktorých súčasťou je aj kompletný set-up HLS enkryptovanej “pipeline”.

    Ďakujem,
    Juraj

    5 years ago in reply to: Youtube – Picture in Picture
    Avatar photo
    Juraj Kacaba

    Hello Patrick,

    Yes, that’s exactly the difference that I’ve tried to explain.

    So you would like to extend the functionality of the Sticky video feature to work also outside the original page where the video is embedded, right?

    I guess the whole PiP feature is handled by browser so there probably might be a way for us to implement it. I’ll do some more testing today and I’ll discuss it with our development team. I’ll get in touch with you in the close future with more information in the close future.

    Also, would you be interested in paid custom development? That could help us to give this feature bigger priority and significantly speed up the implementation process. Let me know what do you think.

    Thanks for bringing interesting ideas to us,
    Juraj

    5 years ago in reply to: hlsjs-lite :Network Error while using a mp4 converted to m3u8 format on AWS
    Avatar photo
    Juraj Kacaba

    Hello Kiran,

    Sorry for late reply. Thanks for providing us all these information, it was really beneficial.

    The reason why there’s and network error is visible in the Admin checker error log. You’re trying to serve http content over https.
    You can’t stream encrypted .m3u8 hls without use of Cloudfront.

    You need a working HLS set-up of you want to stream .m3u8 files to your website. Also, don’t forget to update the source file url to Cloudfront url. You can find more info about in the Practical example section at the end of our Cloudfront guide.

    To prevent yourself from hassle with Cloudfront urls we highly recommend to use our built-in S3 browser which will update the url automatically for you if have that Cloudfront distribution added to your FV Player settings.

    Thanks for using our services,
    Juraj

    5 years ago in reply to: Find Where to Download the Product I was Charged for
    Avatar photo
    Juraj Kacaba

    Hello,

    I’ve searched in recent purchased but I’m not able to find it without any information from you. What was the date of your purchase?

    Isn’t there a chance that you’ve sent the debit card info to our no-reply e-mail? Please send it one more time to our support e-mail

    We’re here to help you but we need at least some information to track down your purchase.

    Thanks,
    Juraj

    5 years ago in reply to: License doesn’t work
    Avatar photo
    Juraj Kacaba

    Hello Enrico,

    Try following:

    1. Copy and delete the licensing key from your FV VAST settings
    2. Save your settings without the license key
    3. Insert you license key again
    4. Save your FV VAST settings

    If this won’t help go to wp-admin -> Settings -> Log HTTP Requestand look for the FV Licensing check HTTP request. If your server is blocking access for our license checking server there should be more information about it.

    Thanks,
    Juraj

    5 years ago in reply to: Youtube – Picture in Picture
    Avatar photo
    Juraj Kacaba

    Hello Patrick,

    By PiP do you mean this feature?(check screenshot in attachments)

    If yes, FV Player does support sticky video feature. Although, it does work in a little different way. With sticky video you can watch the video only if you are on the page where the video is originally embedded.

    Thanks,
    Juraj

    screenshot-2020-04-01-at-20-49-46-2
    Screenshot-2020-04-01-at-20.49.46-1
    5 years ago in reply to: Youtube hosted videos not loading for mobile devices when in lightbox
    Avatar photo
    Juraj Kacaba

    Hello Leland,

    Our team is currently looking onto this issue. We’ll get in touch with you more information in the close future.

    Thanks,
    Juraj

    5 years ago in reply to: Youtube – Picture in Picture
    Avatar photo
    Juraj Kacaba

    Hello Patrick,

    What exactly do you mean by Picture in picture feature?

    I wasn’t able to turn on any feature that would match your description with the embedded video on the w3schools demo website.

    Thanks,
    Juraj

    5 years ago in reply to: Video stalls on iOS | High priority issue!
    Avatar photo
    Juraj Kacaba

    Hello Kristin,

    Thanks for reaching to us. We’re here to help you solve these issues.

    So, the issue only experience users in iOS, right? Is there a chance that you can provide us user agent info from that user? We would like to check which browser does the user use. Also, information about those iOS devices could be really beneficial for us.(iOS version etc.)

    I would also like to do hands-on testing on your website. Can you please provide us a link to that particular problematic video? Thanks!

    Let us know if you have any questions.

    Thanks for using our services,
    Juraj

    5 years ago in reply to: Set as default player in WP
    Avatar photo
    Juraj Kacaba

    Hello Shijil,

    What player have you been using before?

    FV Player is able to convert wordpress video tags and youtube links to FV Player shortcodes automatically.

    Thanks,
    Juraj

    5 years ago in reply to: VAST Tester
    Avatar photo
    Juraj Kacaba

    Hello jpwilson,

    Please check your FV VAST settings if the license key is valid.

    If yes, please enable Settings -> FV Player VAST -> Debug and then check messages you get on your browser’s JavaScript console.

    First open up console (instructions for different browsers can be found here: https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis ), then open your page and see what appears.

    Thanks,
    Juraj

    5 years ago in reply to: FV Player with Ajax-based Wordpress themes?
    Avatar photo
    Juraj Kacaba

    Hello David,

    Sorry for late reply. Yes, I found the error, thanks for clearing out the situation. It really only shows up when you navigate from different page.

    Please try to turn on our Admin Video checker and recreate the error and let us know what does the checker say. Thanks!

    Thanks for using our player,
    Juraj

    5 years ago in reply to: Is linking to YouTube in playlists limited to pro only?
    Avatar photo
    Juraj Kacaba

    Hello James,

    Thanks for purchasing our player!

    Yes, exactly.

    If you’ll have any questions in the future, don’t hesitate to ask us!

    Making the web work for you,
    Juraj

    5 years ago in reply to: html5: Unsupported video format. Try installing Adobe Flash
    Avatar photo
    Juraj Kacaba

    Hello Petr,

    Can you please enable our Admin Video checker and check that video with it?

    Thanks,
    Juraj

    5 years ago in reply to: License doesn’t work
    Avatar photo
    Juraj Kacaba

    Hello Enrico,

    Thansk for reaching to us!

    Do you at least know the e-mail or website domain name connected to that account?

    Thanks,
    Juraj

    5 years ago in reply to: Player doesn’t work: Javascript warning
    Avatar photo
    Juraj Kacaba

    Hello Jose,

    To check template please use our Check template button in FV Player’s settings.

    There’s a chance that you’re using some plugin that’s blocking FV Player’s scripts from loading in the new version. Can you please provide us your system info? You can find it at:

    Settings -> FV Player -> Tools -> System info

    Thanks,
    Juraj

    5 years ago in reply to: Just Purchased: Your license key is incorrect. Please check your license.
    Avatar photo
    Juraj Kacaba

    Hello Ross,

    Yes, in few cases it can take few minutes to process everything.

    Thanks for purchasing our plugin. If you’ll have any questions don’t hesitate to ask us!

    Making the web work for you,
    Juraj

    5 years ago in reply to: How to set Amazon S3 expiry link in seconds?
    Avatar photo
    Juraj Kacaba

    Hello anshbhawnani,

    Thanks for reaching to us!

    I’ve forwarded your question to our development team. They’ll get in touch with you regarding the signed url default expiration time.

    Thanks,
    Juraj

    5 years ago in reply to: problem scroll right to page, in live stream cams
    Avatar photo
    Juraj Kacaba

    Hello Kinis,

    So, the issue is no longer present? I’ve checked your website with Chrome and Safari and there’s no scrollbar for me.

    Both scrollbars horizontal/vertical ale handled by your browser.

    Thanks,
    Juraj

    5 years ago in reply to: What setting do we need to configure so youtube views are tracked?
    Avatar photo
    Juraj Kacaba

    Hello Leland Z,

    When it comes to YouTube usage with external players it can get a little tricky. YouTube algorithm counts views only if the video is started via the native YouTube play button.

    We’ve discussed this topic with our development team and only way to do this is to show YouTube play button instead of FV Player’s native one. The problem is that this will prevent autoplay and playlist auto advance from working properly and it can also result into issues with ads.

    Let us know if you would be interested in such option.

    Thanks,
    Juraj

    5 years ago in reply to: Find Where to Download the Product I was Charged for
    Avatar photo
    Juraj Kacaba

    Hello,

    I can’t find any active licenses nor payments under your account.

    Please check if you haven’t used any other account/e-mail in the payment.

    Thanks,
    Juraj

    5 years ago in reply to: test subdomain
    Avatar photo
    Juraj Kacaba

    Hello Edward,

    Currently there’s no way to encrypt a video via AWS to work with several domain names. You need to make encryption job for each domain.

    We imagine a way to automatically change these .m3u8 streams depending on your website but it would need significant amount of custom programming.

    Thanks,
    Juraj

    5 years ago in reply to: How to show “coming soon” or countdown message for videos that aren’t ready yet?
    Avatar photo
    Juraj Kacaba

    Hello Leland,

    Thanks for reaching to us!

    We don’t support any similar feature at the moment. Let us know if you would be interested in paid custom development.

    Thanks,
    Juraj

    5 years ago in reply to: Urgent: Player doesn’t work for mobile when video is YouTube hosted
    Avatar photo
    Juraj Kacaba

    Hello Inderjit,

    We’ve already resolved this issue with Angel via e-mail.

    Please check if you’re not using any plugin that is optimizing Javascript code on your website. If yes, please clear it’s cache.

    Thanks,
    Juraj

    5 years ago in reply to: Urgent: Player doesn’t work for mobile when video is YouTube hosted
    Avatar photo
    Juraj Kacaba

    Hello Angel and Inderjit,

    I’ve forwarded this thread to our development team for a check. I’ll get in touch with in the close future with more information.

    If you could provide us some more information from your side it could be really beneficial.

    Thanks,
    Juraj

    5 years ago in reply to: Transcript not available.
    Avatar photo
    Juraj Kacaba

    Hello Jeongseung,

    We’re glad that the issue has been resolved. If you’ll run into any issues in the future, don’t hesitate to contact us!

    Thanks,
    Juraj

    5 years ago in reply to: Can’t post video in Gutenberg
    Avatar photo
    Juraj Kacaba

    Hello Nicola,

    You should be able to access the FV Player editor from the Gutenberg FV Player box item. That’s where the source video URL should be inserted. As you can see in the attached screenshot.

    Thanks,
    Juraj

    screenshot-2020-03-25-at-14-26-58-2
    Screenshot-2020-03-25-at-14.26.58-1
    5 years ago in reply to: test subdomain
    Avatar photo
    Juraj Kacaba

    Hello Edward,

    If you’re using AWS fro encryption the reason probably is that your videos are encrypted for the gnm-practice.ru domain not for the new one.

    As you can see in the attached screenshot, you enter exact URL to your MediaConvert settings. That’s reason why your videos won’t play on your new test subdomain. If you want them to work, you need to re-encode them.

    Thanks,
    Juraj

    step_16_done-2-2
    step_16_done-2
    5 years ago in reply to: problem scroll right to page, in live stream cams
    Avatar photo
    Juraj Kacaba

    Hello Kinis,

    Do you mean the scroll bar on the bottom of your page?

    If yes, that one is handled by your browser and FV Player don’t have any influence on it.

    Thanks,
    Juraj

    5 years ago in reply to: remove now playing
    Avatar photo
    Juraj Kacaba

    Hello Ratve,

    I’ve checked your website and I’ve done some CSS testing.

    1. I can’t see any playlist items on your website on desktop or mobile. Please delete the additional css from your theme and check if that resolves the issue.

    2. After doing this please contact us and I’ll manually check your website and prepare CSS code for you.

    Thanks for your patience,
    Juraj

    5 years ago in reply to: preview not showing
    Avatar photo
    Juraj Kacaba

    Hello Daniel,

    Thanks for providing us with the log. However I meant Javascript error log. You can open it by pressing Ctrl + Shift + J (on Windows) or Cmnd + Option + J (on Mac). Thanks!

    Does the video play fine after embedding it?

    Thanks for using our player,
    Juraj

    5 years ago in reply to: hlsjs-lite :Network Error while using a mp4 converted to m3u8 format on AWS
    Avatar photo
    Juraj Kacaba

    Hello Kiran,

    I’ve searched our inboxes but I couldn’t find any e-mail connected to this thread. Can you please copy the error log into this forums thread?

    Thanks for your patience,
    Juraj

    5 years ago in reply to: Facebook browser fails
    Avatar photo
    Juraj Kacaba

    Hello Debbie,

    I’ve checked your website and the videos doesn’t work for us either. I’ve forwarded this topic to our development team. Martin will get in touch with you in the close future with more information.

    Thanks,
    Juraj

    5 years ago in reply to: FV Player with Ajax-based Wordpress themes?
    Avatar photo
    Juraj Kacaba

    Hello David,

    Thanks for contacting us! We’re glad that you like our player.

    I am not aware of any ajax theme related issue at the time. I’ve also checked you website with Chrome and Safari and on both of the the video works fine without any need to reload the page manually.

    Which browser are you using? Can you please check your JScript console when the issue appears and copy the error log for us? Thanks!

    Making the web work for you,
    Juraj

    5 years ago in reply to: Urgent: Player doesn’t work for mobile when video is YouTube hosted
    Avatar photo
    Juraj Kacaba

    Hello Angel,

    We’ve added a fix for Youtube-related issues into our latest update.

    Does this issue still occur?

    Thanks,
    Juraj

    5 years ago in reply to: Transcript not available.
    Avatar photo
    Juraj Kacaba

    Hello Jeongseung,

    Can you please provide us a link to your website with such a problematic video? I can’t imagine any reason for them not to work if transcript feature is working fine. I would like to check your website for possible JScript errors.

    What do you exactly mean by being unable to add new videos? Does FV Player Video editor show to you or not? Or you’re unable to save settings that you fill into the editor (source url, subtitles url, etc.)?

    Thanks,
    Juraj

    5 years ago in reply to: Player doesn’t work for mobile when video is YouTube hosted
    Avatar photo
    Juraj Kacaba

    Hello felinskyi,

    Thanks for letting us know!

    We’re aware of this issue and our development team is currently working on a fix. We’ll get in touch with you with more information in the close future.

    Thanks,
    Juraj

    5 years ago in reply to: how many playlist can be create?
    Avatar photo
    Juraj Kacaba

    Hello tanj,

    There’s no limit on how many videos/playlists you can have in your FV Player database.

    Let us know if you have any other questions!

    Making the web work for you,
    Juraj

    5 years ago in reply to: remove now playing
    Avatar photo
    Juraj Kacaba

    Hello Ratve,

    Can you please provide us a link to your website so we can check it hands-on? That way it would be much easier for us to tell you what to change.

    Thanks,
    Juraj

    5 years ago in reply to: BunnyCDN Secure Token break the feature image auto setup
    Avatar photo
    Juraj Kacaba

    Hello sexbeach,

    I’ve checked it and I’ve contacted our development team about it.

    We’ll get in touch with you in the close future with more information.

    Thanks for you patience,
    Juraj

    5 years ago in reply to: in https, video works on desktop, but not on mobile device
    Avatar photo
    Juraj Kacaba

    Hello Namo,

    Thanks for providing us a link! I’ve checked your website with both Safari and Chrome and it works fine for me. Can you please provide us you user agent info? Please visit this website with the device that you experience these issues on, copy the info and paste it into your reply. Thanks!

    Making the web work for you,
    Juraj

    5 years ago in reply to: No sound, player graphics don’t show
    Avatar photo
    Juraj Kacaba

    Hello Calvin,

    Have you recently installed any new plugin that could possibly run into issues with our player’s CSS?

    If you run into similar issues in the future please turn on this setting:
    Settings -> FV Player Pro -> Integrations/Compatibility -> Disable saving skin CSS to a static file

    Thanks,
    Juraj

    5 years ago in reply to: Bought FV Player VAST but licence provided is not working.
    Avatar photo
    Juraj Kacaba

    Hello David,

    Does the issue still occur? I’ve checked our licensing logs and it’s say the check proceeded fine.

    If yes, ply try re-entering the license key and save it.

    We’re currently looking into what’s causing these licensing issue to prevent it form happening in the future.

    Thanks,
    Juraj

    5 years ago in reply to: Incompatible Plugins and Scripts – entering fullscreen opens another page
    Avatar photo
    Juraj Kacaba

    Hello Manfred,

    Thanks for contacting us! We’re here to help you solve the issue.

    Can you please provide us a link to your website with such a problematic video so we can check the issues hands-on? Thanks!

    Greetings from Slovakia,
    Juraj

    5 years ago in reply to: hlsjs-lite :Network Error while using a mp4 converted to m3u8 format on AWS
    Avatar photo
    Juraj Kacaba

    Hello Kiran,

    Thanks for providing us all these information right away!

    Can you also please turn on Admin Video checker and send us the error log from it, please?

    Here’s our guide on how to use our built-in video checker.

    Thanks,
    Juraj

    5 years ago in reply to: How Do I Disable Foliovision handling my website YouTube videos
    Avatar photo
    Juraj Kacaba

    Hello Oluwajoba,

    Most of the performance settings are handled by your browser and we can’t do anything with them.

    Only way to make loading/buffering times on your videos shorter is by using better hosting or by using some kind of CDN(This is really recommended if you have high number of users visiting your website from different continent than your website server is on). Please check if Jetpack VideoPress offer any CDN(Content delivery network) service.

    Thanks,
    Juraj

    5 years ago in reply to: Setting mailchimp API crashed FV Player plugin
    Avatar photo
    Juraj Kacaba

    Hello Calvin,

    Thanks for contacting us. I’ve forwarded your question to our development team, they’ll help you solve the issue.

    Thanks,
    Juraj

    5 years ago in reply to: FV Player Pro conflicts with Elementor Pro video widget
    Avatar photo
    Juraj Kacaba

    Hello James,

    It’s under Setup tab. You can use control/command + F (find shortcut) in FV Player’s settings page to find the Setting.

    Thanks,
    Juraj

    screenshot-2020-03-13-at-16-38-24
    Screenshot-2020-03-13-at-16.38.24
    5 years ago in reply to: automatically generating thumbnails from self-hosted videos
    Avatar photo
    Juraj Kacaba

    Hello Antionio,

    We’ve already implemented this feature as Thumbnail generator.

    If you have any other questions, don’t hesitate to ask!

    Making the web work for you,
    Juraj

    5 years ago in reply to: Video size issues
    Avatar photo
    Juraj Kacaba

    Hello khoahoctoeic,

    Thanks for contacting us! Sadly, I can’t any video on your website. Can you please provide us a direct link?

    Thanks,
    Juraj

    5 years ago in reply to: Elementor video widget only works when FV Player Pro is disabled.
    Avatar photo
    Juraj Kacaba

    Hello James,

    Thanks for the system info!

    We’re currently looking into this issue.

    Making the web work for you,
    Juraj

    5 years ago in reply to: FV Player Pro conflicts with Elementor Pro video widget
    Avatar photo
    Juraj Kacaba

    Hello James,

    Meanwhile can you please check one thing for us on your website? Go to:

    Settings -> Integration/Compatibility -> Handle WordPress shortcodes

    Let us know if has done anything.

    Thanks,
    Juraj

    5 years ago in reply to: FV Player Pro conflicts with Elementor Pro video widget
    Avatar photo
    Juraj Kacaba

    Hello James,

    Thanks for letting us know. We’re going to check this issue and we’ll get in touch with you in the close future with more information.

    Thanks for using our player,
    Juraj

    5 years ago in reply to: How Do I Disable Foliovision handling my website YouTube videos
    Avatar photo
    Juraj Kacaba

    Hello Oluwajoba,

    We’re glad that we’ve found the solution. If you run into any issues with FV Player in the future, don’t hesitate to contact us!

    Thanks for using our plugin,
    Juraj

    5 years ago in reply to: VAST AD only appears in the upper left corner of the player
    Avatar photo
    Juraj Kacaba

    Hello jpwilson,

    Thanks for the system info. We’re currently working on a fix for your issue. It should be ready by tomorrow, we’ll get in touch with you with more information.

    Thanks for being part of the Foliovision,
    Juraj

    5 years ago in reply to: How Do I Disable Foliovision handling my website YouTube videos
    Avatar photo
    Juraj Kacaba

    Hello Oluwajoba,

    Please check if you have the Handle WordPress video shortcodes option enabled in your Integration/Compatibility settings.

    If yes, try turning it off.

    Thanks,
    Juraj

    5 years ago in reply to: remove now playing
    Avatar photo
    Juraj Kacaba

    Hello Ratve,

    The info has been deleted. Thanks for letting us know!

    Have you managed to delete the Playing Now stamp?

    Thanks for using our player,
    Juraj

    5 years ago in reply to: 404 Error Amazon S3 html5: Video file not found
    Avatar photo
    Juraj Kacaba

    Hello stickwerks,

    Thanks for letting us know! Yes, the button copies and internal S3 path instead of public web URL. We’ll add a note into our documentation.

    Thanks for providing is valuable feedback!

    Making the web work for you,
    Juraj

    5 years ago in reply to: How do I show the Chromecast button?
    Avatar photo
    Juraj Kacaba

    Hello Anthony,

    Sorry to hear that. What type of device are you using?

    Please check if the Chromecast button doesn’t even show on any video our website with your device(you can use the one our main page for example). We have enabled the Chromecast feature on our website. Thanks!

    We haven’t run into any issues with Chromecast for a while now, however I’ll do some testing on our test websites and I’ll get back to you with more information. Knowing what type of device are you using could be really beneficial for us.

    Best way to show us, is by visit What’s my user agent? website. You can simply copy the user agent info into your reply, we won’t post it publicly.

    Thanks,
    Juraj

    5 years ago in reply to: How do you increase the buffer size/time?
    Avatar photo
    Juraj Kacaba

    Hello Anthony,

    We’re really sorry to hear that. We always strive to provide the best possible level of product and services experience.

    We just want to state that slow loading speeds in this case are not an issue related to FV Player. Bare S3 bucket is not a great solution for video streaming(especially when you try to stream a video file into the completely different continent), that’s the reason why we always refer to CloudFront in our documentation, because that’s the best possible solution for performance issues. Also, great thing is that CloudFront provides several ways to secure your videos, although it’s not an easy service to set-up for users without any experience with online video hosting and distribution. That’s the reason why we provide in-depth guides for AWS services.

    For the issues with iPad. We’re happy to check the error logs on your website and do the basic debug for you completely for free. We always try to provide our customers the best possible level of free support and you can check it by yourself on our Public Support Forums. However, few customers once a while think that we’re able to log-into their websites and do a really deep hands-on debugging(sometimes even on issues that are not primarily related to our player) completely for free. We would actually love to do that for every single customer but the reality is that we just can’t because it would take us too much time out of our schedules. That’s the reason why we also provide a Pro Support, it allows us to fix complicated issues on our users websites within few hours from the purchase. Also, If we find out that the issue was caused by bug within FV Player we always refund the Pro Support purchase back to our users and fix the issue for free. Since your offered us log-in credentials into your website we just automatically wanted to make the situation as clear as possible. Maybe I just haven’t explained the situation properly, I’m really sorry for that.

    After all, If you would like to continue with using FV Player on your website we would be happy to help you solve all these issues.

    If you want to proceed with the refund, you can contact us via our Support e-mail.

    Thanks for using our services,
    Juraj

    5 years ago in reply to: HTML5 video file not found error on iPads error on iPads
    Avatar photo
    Juraj Kacaba

    Hello Anthony,

    You can contact us via our support e-mail.

    Thanks,
    Juraj

    5 years ago in reply to: bunnycdn Token Authentication + FV Player Pro error
    Avatar photo
    Juraj Kacaba

    Hello Kyung,

    So if I understood properly you’ve experienced issues with playback your video hosted on BunnyCDN, right? Does the issue still occur?

    If yes, please can you provide us a link to your website with such a problematic video on it? As you can see in the BunnyCDN guide, our demo video works fine and we haven’t experienced any issues with it so far.

    Thanks,
    Juraj

    5 years ago in reply to: How do you increase the buffer size/time?
    Avatar photo
    Juraj Kacaba

    Hello Anthony,

    The buffering time is handled by your browser with HTML5. If you have performance problems with your videos it most of the time cause by your video hosting or by not using any CDN for distribution. What type of video hosting do you use on your website?

    Thanks,
    Juraj

    5 years ago in reply to: VAST AD only appears in the upper left corner of the player
    Avatar photo
    Juraj Kacaba

    Hi jpwilson,

    Thanks for providing us the tag. I’ve tested it and it work fine so the problem will somewhere in your website.

    First of all, can you please provide us your system info? You can find it at:
    Settings -> FV Player Pro -> Tools -> System info

    You can simply copy the whole info into your reply, we won’t post it publicly.

    Thanks,
    Juraj

    5 years ago in reply to: HTML5 video file not found error on iPads error on iPads
    Avatar photo
    Juraj Kacaba

    Hello Anthony,

    You can send us the credentials to our e-mail our support e-mail.

    You can send us those credentials with the link via revealit.me.

    Also, I have to warn you before anything that we can’t do any in-depth hands-on testing as part of free support. If you want us to log-into your WordPress, track down and fix the issue for you you can purchase a Pro support incident.

    Thanks for using our player,
    Juraj

    5 years ago in reply to: Playlist templates issue
    Avatar photo
    Juraj Kacaba

    Hello Brian,

    There’s a chance that your theme/page builder is running into collisions with FV Player. First of all, please try following setting:

    Go to:
    Settings -> FV Player Pro -> Integration/Compatibility -> Load FV Flowplayer JS everywhere and turn this setting on.

    Also, it would be really beneficial if you could provide us a link to your website with such a problematic video on it. That way we will be able to check the issue.

    If you want to solve this issue ASAP you can also purchase our Making FV Player work with your theme service. With this service we’ll hand-on log into your WordPress, track down a fix the issue for you within few hours.

    Thanks,
    Juraj

    5 years ago in reply to: Strip share button from YouTube
    Avatar photo
    Juraj Kacaba

    Hello James,

    Yes, both of them.

    Thanks,
    Juraj

    5 years ago in reply to: HTML5 video file not found error on iPads error on iPads
    Avatar photo
    Juraj Kacaba

    Hello Anthony,

    Does this issue occur on iPads only? What type of video hosting do you use? Perhaps, a link to that problematic video could be really beneficial for us.

    Thanks,
    Juraj

    5 years ago in reply to: VAST AD only appears in the upper left corner of the player
    Avatar photo
    Juraj Kacaba

    Hello jpwilson,

    Thanks for reaching to us!

    I’ve checked your site and I can see the issue. Can you please send us your VAST tag for testing purposes?

    Thanks,
    Juraj

    5 years ago in reply to: 404 Error Amazon S3 html5: Video file not found
    Avatar photo
    Juraj Kacaba

    Hello stickwerks,

    Thanks for reaching to us! We’re here to help you solve these issues

    First of all, have you also tried to embed the video via our Amazon S3 browser?

    Thanks,
    Juraj

    5 years ago in reply to: The time counter plugin for FV player for my LMS
    Avatar photo
    Juraj Kacaba

    Hello Achara,

    We don’t have hands-on experience with any timer counting plugin. However, the idea sounds really good to us. If you’ll find any great one, please let us know! We would love to have a look.

    Thanks,
    Juraj

    5 years ago in reply to: Request for FV Player Pro free trial
    Avatar photo
    Juraj Kacaba

    Hello Dang,

    We’re really sorry but we don’t offer trial Pro licenses. You can get hand-on experience with basic principles of our player with our free version and you can check our Demos and if you want to check level of protection that you can achieve with combination of encrypted HLS stream and FV Player you can check our demo HLS streams.

    Thanks,
    Juraj

    5 years ago in reply to: How do I show the Chromecast button?
    Avatar photo
    Juraj Kacaba

    Hello Anthony,

    Please check our Chromecast documentation and make sure you’re connected to the same network as your Chromecast device is. If everything is correct, the button will appear automatically.

    Thanks,
    Juraj

    5 years ago in reply to: Strip share button from YouTube
    Avatar photo
    Juraj Kacaba

    Hello James,

    Thanks for reaching to us!

    Yes, FV Player does support “Hide YT button” option. However, please be aware of the fact that this can violate Youtube’s terms of use at some point. We haven’t ran into any issues so far, but we alway try to warn our users.

    Thanks,
    Juraj

    5 years ago in reply to: How Do I Disable Foliovision handling my website YouTube videos
    Avatar photo
    Juraj Kacaba

    Hello Oluwajoba,

    In this case you have to embed videos directly from Youtube via their built-in iframe and not use FV Player shortcodes for those videos.

    Thanks,
    Juraj

    5 years ago in reply to: html5: Video file not found for embedded video
    Avatar photo
    Juraj Kacaba

    Hello Geoff,

    I’ve been checking your video regularly and it looks like it’s playing just fine. I can see there’s an issue with thumbnail image, to resolve that, please set up CORS headers on your S3.

    Thanks,
    Juraj

    5 years ago in reply to: YouTube and GDPR
    Avatar photo
    Juraj Kacaba

    Hello Allyn,

    I’ll forward your question to our development team for a check.

    Thanks,
    Juraj

    5 years ago in reply to: M3U8 Player
    Avatar photo
    Juraj Kacaba

    Hello Francesco,

    You’re trying to load http stream over https website which runs into issues with certificates. Please check your SSL certificate.

    Thanks,
    Juraj

    5 years ago in reply to: M3U8 Player
    Avatar photo
    Juraj Kacaba

    Hello Francesco,

    If you try to play that stream and check JScript console there’s error referring to blocked request because the http server was loaded over https.

    Please check your SSL certificate, thanks!

    Making the web work for you,
    Juraj

    5 years ago in reply to: Es posible que los usuarios creen su propia lista de reproduccion?
    Avatar photo
    Juraj Kacaba

    Hello maximus,

    FV Player does not support any similar feature. You are able as a publisher to group videos into playlists but we don’t have any bookmarking system for users.

    Thanks,
    Juraj

    5 years ago in reply to: Es posible implementar un botón para enviar videos desde el móvil por DLNA ?
    Avatar photo
    Juraj Kacaba

    Hello maximus,

    Currently FV Player doesn’t support DLNA. However, it does support Chromecast by Google.

    Let us know if you have any other questions.

    Making the web work for you,
    Juraj

    5 years ago in reply to: html5: Unsupported video format. Try installing Adobe Flash (In Chrome and FF)
    Avatar photo
    Juraj Kacaba

    Hello Bryan,

    Thanks for letting us know. Please what type of video hosting do you use for your video ad? Is it vimeo/youtube or locally hosted .mp4 file?

    Thanks,
    Juraj

    5 years ago in reply to: remove now playing
    Avatar photo
    Juraj Kacaba

    Hello Ratve,

    Thanks for the info.

    Here’s a link to our guide on how to remove the “now playing” stamp.

    Perhaps you can be inserting the CSS into wrong place, please also check begging of the guide for guidance on that.

    If you have troubles dealing with CSS you can also order our Make FV Player work with your theme service. With purchase of this service we will log into your website and tweak all CSS and eventually fix all bugs for you within few hours from the purchase.

    Thanks,
    Juraj

    5 years ago in reply to: html5: Video file not found for embedded video
    Avatar photo
    Juraj Kacaba

    Hello Geoff,

    Thanks for providing us those links. As I can see you’re using signed URLs for your S3 video. Please check following setting:

    Settings -> FV Player Pro -> Hosting -> Amazon S3 Protected Content and check if you have the Amazon S3 Ajax option turned on. If no, please turn it on.

    Thanks,
    Juraj

    5 years ago in reply to: 2014 playlist captions
    Avatar photo
    Juraj Kacaba

    Hello binson,

    Thanks for letting us know! I’ve forwarded the issue to our development team for a fix.

    Making the web work for you,
    Juraj

    5 years ago in reply to: Transcript for Interactive Video Transcript is squished to the right of the vide
    Avatar photo
    Juraj Kacaba

    Hello James,

    Thanks for reaching to us. It’s possible to change the positioning of Transcript via CSS. Here’s a link to our CSS tips and tricks guide.

    Thanks,
    Juraj

    5 years ago in reply to: Youtube Videos just show PLAY button but DO NOT work. It’s just frozen display.
    Avatar photo
    Juraj Kacaba

    Hello aspirenetwork,

    Can you please provide us a link to such a problematic video? Also, which browser are you using on your mobile device?

    Thanks,
    Juraj

    5 years ago in reply to: Videos are not sticky when WP page scrolls
    Avatar photo
    Juraj Kacaba

    Hello James,

    Thanks for providing us your system info. I can see that you have sticky video feature enabled in your settings.

    Now please check any of your video properties in FV Player editor. There’s additional setting that can be automatically set to off and that can prevent sticky video feature from working.

    If all of your settings are fine please try recreating the issue and check your browser’s console for JScript error logs. There’s a chance that some other plugin is blocking sticky video from working.

    Thanks,
    Juraj

    5 years ago in reply to: Video Playback issue
    Avatar photo
    Juraj Kacaba

    Hello Maura,

    Thanks for providing us all the info. I’ve tested your site with Chrome and Safari and I wasn’t able to reproduce the issues. Which browser do you use on your device?

    Please try following. Turn on Video Admin checker and reproduce the issue and check the checker for error messages. Please copy the error message into your reply.

    Thanks,
    Juraj

    5 years ago in reply to: Iframe embedding issues
    Avatar photo
    Juraj Kacaba

    Hello jpwilson,

    Thanks for letting us know about the issue! I’ve tested embedding your video on our test site and there’s some JScript error blocking it from working properly. I’ve forwarded it to our development for a check if the issue is on FV Player’s side and if we can fix it.

    Thanks,
    Juraj

    5 years ago in reply to: html5: Video file not found
    Avatar photo
    Juraj Kacaba

    Hello hentaipulse,

    Thanks for letting us know about the issues and providing us so much information.

    Do you have video preloading option enabled? Perhaps your system info could really help us. Can you please send it to us? You can find it at:
    WP Admin Dashboard -> Settings -> FV Player -> Tools -> System info

    Simply copy the info into your reply.

    Thanks,
    Juraj

    5 years ago in reply to: html5: Video file not found for embedded video (preloader)
    Avatar photo
    Juraj Kacaba

    Hello Giulio,

    Thanks for letting us know. What type of video hosting are you using for those videos that has ran into problems?

    Thanks,
    Juraj

    5 years ago in reply to: Video Flickering When Using VAST
    Avatar photo
    Juraj Kacaba

    Hello desibombs,

    I’ve checked your website to test those issues but I was unable to recreate them. In fact, have you disable your VAST ad to prevent those issues? I can find any VAST ad on any of your videos.

    Thanks,
    Juraj

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