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Youtube hosted videos not loading for mobile devices when in lightbox

Foliovision › Forums › FV Player › Bug Reports › Youtube hosted videos not loading for mobile devices when in lightbox

  • Leland Z 5 years, 1 month ago

    We’re using FV Player Pro version 7.4.16.727. None of the Youtube hosted videos play on mobile devices. The popup works fine but we just see endless loading. All large devices work fine. Please advise.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Juraj Kacaba 5 years ago
    Avatar photo

    Hello Leland,

    Our team is currently looking onto this issue. We’ll get in touch with you more information in the close future.

    Thanks,
    Juraj

    Martin 5 years ago

    Hello Leland,

    please provide a link to the page where we can see the issue. We had one more report like this, but it was with FV Player Pro 7.4.15.727 – the older version without the fix.

    Thanks,
    Martin

    Leland Z 5 years ago

    No problem. Our free members videos page is here:

    (redacted)

    Martin 5 years ago

    Helo Leland,

    I tested with iPhone with iOS 13 and the YouTube video in lightbox works for me here: https://foliovision.com/player/demos/fv-flowplayer-lightbox

    But I did run into that issue on your website.

    Could you please try to play some YouTube video that is not in lightbox and let us know if that will work?

    Thanks,
    Martin

    Leland Z 5 years ago

    Confirming this is only happening with the youtube lightbox vids. The non-lightbox youtube video works fine on mobile android/safari.

    Martin 5 years ago

    Hello Leland,

    your website is loading about 100 scripts on that page, so it’s not possible for me to just have a look and figure it out.

    Please try to preview your theme using some standard WordPress theme, such as Twenty Twenty. If you only use the preview your live website won’t be affected. You will just have to use the menu in that preview to navigate to some post or page with a video in lightbox.

    Or perhaps there is some plugin which is also creating some lightbox effect? Can you have a look and disable that?

    We can continue giving your troubleshooting steps, or if you prefer to have this fixed with priority, we are happy to have a look, just order our Pro Support: https://foliovision.com/pro-support

    Thanks,
    Martin

Viewing 6 replies - 1 through 6 (of 6 total)
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