-
We’re using FV Player Pro version 7.4.16.727. None of the Youtube hosted videos play on mobile devices. The popup works fine but we just see endless loading. All large devices work fine. Please advise.
-
-
Hello Leland,
Our team is currently looking onto this issue. We’ll get in touch with you more information in the close future.
Thanks,
Juraj
Hello Leland,
please provide a link to the page where we can see the issue. We had one more report like this, but it was with FV Player Pro 7.4.15.727 – the older version without the fix.
Thanks,
Martin
No problem. Our free members videos page is here:
(redacted)
Helo Leland,
I tested with iPhone with iOS 13 and the YouTube video in lightbox works for me here: https://foliovision.com/player/demos/fv-flowplayer-lightbox
But I did run into that issue on your website.
Could you please try to play some YouTube video that is not in lightbox and let us know if that will work?
Thanks,
Martin
Confirming this is only happening with the youtube lightbox vids. The non-lightbox youtube video works fine on mobile android/safari.
Hello Leland,
your website is loading about 100 scripts on that page, so it’s not possible for me to just have a look and figure it out.
Please try to preview your theme using some standard WordPress theme, such as Twenty Twenty. If you only use the preview your live website won’t be affected. You will just have to use the menu in that preview to navigate to some post or page with a video in lightbox.
Or perhaps there is some plugin which is also creating some lightbox effect? Can you have a look and disable that?
We can continue giving your troubleshooting steps, or if you prefer to have this fixed with priority, we are happy to have a look, just order our Pro Support: https://foliovision.com/pro-support
Thanks,
Martin
