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Juraj Kacaba

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  • Profile
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  • Replies Created

Forum Replies Created

Viewing 100 replies - 1 through 100 (of 792 total)
1 2 3 … 6 7 8 →
  • 5 years ago in reply to: How to skip custom popup at end of video
    Avatar photo
    Juraj Kacaba

    Hello Gregory,

    Please use our FV Player video editor. In it you can configure pop-ups for each video individually. Check our guide:

    https://foliovision.com/player/ads/setting-up-html-popups

    Thanks,
    Juraj

    5 years ago in reply to: New splash image not showing
    Avatar photo
    Juraj Kacaba

    Hello Andy,

    You should be of course notified by e-mail about the reply, we’ll check what could go wrong. Pleas check your spam inboxes.

    You can clear cloudfront cache by invalidating files, this guide should be helpful for you: https://docs.aws.amazon.com/AmazonCloudFront/latest/DeveloperGuide/Invalidation.html

    Thanks,
    Juraj

    5 years ago in reply to: Subtitle Font Color’
    Avatar photo
    Juraj Kacaba

    Hello Rudolf,

    Oh sorry, I forgot to update the code, it should be fine now.

    Thanks,
    Juraj

    5 years ago in reply to: Subtitle Font Color’
    Avatar photo
    Juraj Kacaba

    Hello Rolf,

    Thanks for reaching out to us!

    You can change the font color via CSS:

    .flowplayer .fp-captions p {
        color: white;
    }
    

    Thanks,
    Juraj

    5 years ago in reply to: How to use “Search player”
    Avatar photo
    Juraj Kacaba

    Hello Bruno,

    Yes, best is to use one or two keyphrases. I’ll forward your video to our development team, they’ll look at the search algorithm.

    Thanks,
    Juraj

    5 years ago in reply to: After update of FV Player, “FV Player Coconut: Please enter your license key”
    Avatar photo
    Juraj Kacaba

    Hello John,

    Thanks for reaching out to us!

    We’re currently investigating on issues with FV Coconut licensing, we’ll keep you updated.

    Thanks,
    Juraj

    5 years ago in reply to: New splash image not showing
    Avatar photo
    Juraj Kacaba

    Hello Andy,

    We’ve answered you 6 days ago. Do you see the answer or not?

    Thanks,
    Juraj

    5 years ago in reply to: Mid-Roll VAST and PopUp Ads not displaying on ios or android devices
    Avatar photo
    Juraj Kacaba

    Hello Jp,

    thank you for reaching out to us!

    I am sorry to inform you, that mid-roll ads are not supported on mobile devices.

    You can test it by viewing and comparing our original mid-roll demo both on a mobile device and on a desktop browser:

    VAST Demo page

    Thanks!
    Juraj

    • This reply was modified 4 years, 9 months ago by Juraj Kacaba.
    5 years ago in reply to: How to use “Search player”
    Avatar photo
    Juraj Kacaba

    Hi Bruno,

    Thank you for your question.

    I believe you’re writing to us regarding the search bar within the FV Player database. In that case, you need to search for specific video file by the Player Name.

    If you have any more questions, don’t hesitate to ask!

    Making the web work for you,
    Juraj

    5 years ago in reply to: Digital Ocean Spaces browser doesn’t work, returns ajax script returns 500
    Avatar photo
    Juraj Kacaba

    Hello John,

    Don’t worry to update your player, this fix will be part of next FV Player update.

    Thanks,
    Juraj

    5 years ago in reply to: insert new video – error
    Avatar photo
    Juraj Kacaba

    Hello Mike,

    Thanks for reaching out to us!

    Please go to:
    Settings -> FV Player Pro -> Check template

    Let us know what does the report say.

    Thanks,
    Juraj

    5 years ago in reply to: Can’t Get Rid of Watermark on FV Player Pro
    Avatar photo
    Juraj Kacaba

    Hello Edward,

    Please check if your licensing key is correct and if you’ve switched to FV Player Pro in your settings.

    Thanks,
    Juraj

    5 years ago in reply to: Use videos hosted on Wasabi
    Avatar photo
    Juraj Kacaba

    Hello Bruno,

    When I’m accessing that file directly with browser I get Access Forbidden error. Perhaps that file is not public or some of your Wasabi settings are not correct.

    Thanks,
    Juraj

    5 years ago in reply to: New splash image not showing
    Avatar photo
    Juraj Kacaba

    Hello Andy,

    Thanks for all the detailed info”

    First of all, are you also using Cloudfront? If yes, please try purging cache on your Cloudfront distribution.

    Thanks,
    Juraj

    5 years ago in reply to: Mid-Roll VAST and PopUp Ads not displaying on ios or android devices
    Avatar photo
    Juraj Kacaba

    Hello JP,

    Can you provide us a link to your website with such a problematic video on it? We would like to test the issues hands-on.

    Thanks,
    Juraj

    5 years ago in reply to: Support for VAST 4.x Macros
    Avatar photo
    Juraj Kacaba

    Hello Egbert,

    Our development team added implementation of these macros to our plan for upcoming releases. We’ll keep you updated.

    Thanks,
    Juraj

    5 years ago in reply to: Buffer runs empty, video stalls
    Avatar photo
    Juraj Kacaba

    Hello Girish,

    Thanks for reaching out to us!

    WE would recommend to also contact AWS support if the issue is local limited to India only it’s most probably on their side.

    Also please ask those users to Network console in their browser and reproduce the issue. They should see some strange behaviour in the log.

    Thanks,
    Juraj

    5 years ago in reply to: Play video or show image, after live HLS video stream
    Avatar photo
    Juraj Kacaba

    Hello tcnet,

    We plan to make multiple improvements for livestreaming and this one is on our bucket list.

    I’ll discuss it with our development team and we’ll get in touch with you.

    Thanks,
    Juraj

    5 years ago in reply to: DRM encrypted hls video not playing
    Avatar photo
    Juraj Kacaba

    Hello Slogin,

    As you can see in the Error log, CORS headers are missing. Please follow our guide: How to enable CORS

    Thanks,
    Juraj

    5 years ago in reply to: DRM encrypted hls video not playing
    Avatar photo
    Juraj Kacaba

    Hello Slogin,

    Please re-encode the video and fix the DRM URL. Let us know if it has helped.

    Thanks,
    Juraj

    5 years ago in reply to: Vimeo videos not playing in safari only
    Avatar photo
    Juraj Kacaba

    Hello Robert,

    If you try to access the source vimeo url via browser it lead’s to an empty page. But in that case it’s strange that the video plays without any issues with Chrome.

    Is your site hosted locally? Is there a way for you to send us a link to your page where we could test the issue hands on? Also, what does your Admin Video checker show you with both Chrome and Safari?

    Thanks,
    Juraj

    5 years ago in reply to: Support for VAST 4.x Macros
    Avatar photo
    Juraj Kacaba

    Hello Egbert,

    Thanks for reaching out to us!

    I’ll discuss our possibilities with development team and we’ll keep you updated.

    Let us know if you have any additional questions.

    Thanks for using our player,
    Juraj

    5 years ago in reply to: DRM encrypted hls video not playing
    Avatar photo
    Juraj Kacaba

    Hello Slogin,

    Is “1beb2ca1-8fce-4110-81ba-843c171a2eb1” name of your bucket?

    If yes, in this case the DRM URL should be: https://everyerotube.com/?fv_player_hls_key=hls/test2

    Thanks,
    Juraj

    5 years ago in reply to: Support for LearnDash video progression?
    Avatar photo
    Juraj Kacaba

    Hello Francis,

    Thanks for reaching out to us.

    FV Player currently does not support LearnDash video progression. We are able to implement it as part of custom paid development.

    Let us know if you’re interested or have any other questions.

    Thanks,
    Juraj

    5 years ago in reply to: Save Statistics on User?
    Avatar photo
    Juraj Kacaba

    Hello pbuser,

    Thanks for asking!

    Currently we don’t offer support for any similar feature. However we are open to discuss our possibilities for custom paid development with you.

    Please contact us via our support e-mail with detailed description of the feature and I’ll forward it to our development team for discussion.

    Thanks,
    Juraj

    5 years ago in reply to: DRM encrypted hls video not playing
    Avatar photo
    Juraj Kacaba

    Hello Slogin,

    Thanks for reaching out to us!

    Please turn on our Admin Video checker and let us know what does it say or sent us a screenshot of the report.

    Thanks,
    Juraj

    5 years ago in reply to: How do you pause videos in a scenario where videos are selected via dropdown?
    Avatar photo
    Juraj Kacaba

    Hello Peter,

    Here’s our Programmers guide. There’s a guide on how to add custom scripts into your theme and use FV Player’s API.

    Thanks,
    Juraj

    5 years ago in reply to: Digital Ocean Spaces browser doesn’t work, returns ajax script returns 500
    Avatar photo
    Juraj Kacaba

    Hello John,

    Please copy your DOS settings by following this guide mainly check if your spaces access keys are correct.

    Thanks,
    Juraj

    5 years ago in reply to: Question about ADMIN JAVASCRIPT WARNING and other issues…
    Avatar photo
    Juraj Kacaba

    Hello,

    Please go to any page with FV Player on it and open your Javascript console and check if any error appears, if yes, please cope it into your reply.

    Thanks,
    Juraj

    5 years ago in reply to: How do you pause videos in a scenario where videos are selected via dropdown?
    Avatar photo
    Juraj Kacaba

    Hello Peter,

    Thanks for reaching out to us!

    Please check if you have Multiple videos playback option turned on in your settings. If yes, please turn it off.

    Thanks,
    Juraj

    5 years ago in reply to: Website ‘player’ embed button issues
    Avatar photo
    Juraj Kacaba

    Hello Brian,

    FV Player doesn’t offer any feature for “private embedding”. You can either allow the embed button publicly or you can completely prevent embedding on your videos.

    Let us know if you have any additional questions!

    Thanks,
    Juraj

    5 years ago in reply to: Player freezing on live HLS streams
    Avatar photo
    Juraj Kacaba

    Hello techcolin,

    Thanks for reaching out to us and providing all the information!

    Can you please send us a link to your website with some scheduled livestream so we can test the freezing hands-on?

    Thanks,
    Juraj

    5 years ago in reply to: Vimeo captions remain enabled by default
    Avatar photo
    Juraj Kacaba

    Hello Robert,

    We we unable to recreate the issue on our dev side, the setting works as it should for us.

    Please try turning that option off and purging your cache.

    Thanks,
    Juraj

    5 years ago in reply to: FV Flowplayer License upgrade failed – please check if you are running the plugi
    Avatar photo
    Juraj Kacaba

    Hello Gerald,

    This is what you’ve entered as your domain name: gmoodytv

    Unfortunately, that’s not a proper domain name. Let us know what’s your full domain name and we’ll change it for you.

    Thanks,
    Juraj

    5 years ago in reply to: adding pay per view not working: Error please try again later
    Avatar photo
    Juraj Kacaba

    Hello turbokingspoker,

    Thanks for reaching out to us!

    Does the error appear right in the FV Player editor when you try to insert preview video into the post? Does your old PPV protected videos work fine?

    Thanks,
    Juraj

    5 years ago in reply to: Since the last update I can not get m3u8 to work from Vimeo.
    Avatar photo
    Juraj Kacaba

    Hello Ross,

    Thanks for reaching out to us!

    Yes, our development team is currently working on a fix for playback issues with Vimeo videos. We’ll keep you posted.

    Thanks,
    Juraj

    5 years ago in reply to: schema markup for video
    Avatar photo
    Juraj Kacaba

    Hello highlander,

    Thanks for asking!

    Yes, our player does support Schema.org markup as well as XML video site mapping. You can enable both at:

    Settings -> FV Player -> Video SEO

    Let us know if you have any other questions!

    Thanks,
    Juraj

    5 years ago in reply to: Vimeo playlist (showcase) on FV has gone
    Avatar photo
    Juraj Kacaba

    Hello Jacqueline,

    Please try converting that long shortcode [fvplayer album...] into our id shortcode. You can do that easily by inserting the source showcase URL into the video field inside FV Player editor.

    Let us know if that helped.

    Thanks,
    Juraj

    5 years ago in reply to: Vimeo playlist (showcase) on FV has gone
    Avatar photo
    Juraj Kacaba

    Hello Jacqueline,

    Thanks for reaching out to us!

    What exactly do you mean by user code? We’ve tested Vimeo showcases on our side and everything works fine.

    Can you provide us a test page on your website where we can check the issue?

    Thanks,
    Juraj

    5 years ago in reply to: Add link to popup
    Avatar photo
    Juraj Kacaba

    Hello Haim,

    Yes, if you wont to show link at given time on your videos, you can also use our built-in overlay ads. Here’s a link to our documentation.

    Thanks,
    Juraj

    5 years ago in reply to: Add link to popup
    Avatar photo
    Juraj Kacaba

    Hello Haim,

    FV Player does support Video Actions custom HTML pop-ups. You can insert any HTML content into the pop-up, including links.

    Thanks,
    Juraj

    5 years ago in reply to: html5 video not properly encoded
    Avatar photo
    Juraj Kacaba

    Hello yairbr,

    Can you please provide a link to your website with such a problematic video on it for us? Also do you have any additional information about what type of mobile device and web browser is connected to the issue?

    Any additional info could be beneficial for us.

    Thanks,
    Juraj

    5 years ago in reply to: Multiple video players at the same time causes a problem
    Avatar photo
    Juraj Kacaba

    Hello Gal,

    Thanks for reaching to us!

    Is it possible for you to send us a link to your website where we can test this behaviour hands-on, please? We’ll then try to recreate it on our own testing website.

    Thanks,
    Juraj

    5 years ago in reply to: Show a Terms and Conditions Popup before playing
    Avatar photo
    Juraj Kacaba

    Hello Brad,

    Thanks for reaching out to us!

    Yes, FV Player does support custom HTML pop-ups called Video Actions.

    Let us know if you have any additional questions!

    Thanks,
    Juraj

    5 years ago in reply to: PHP Warning: count(): Parameter must be an array or an object that
    Avatar photo
    Juraj Kacaba

    Hello Jose,

    Thanks for reaching out to us!

    Please go to: Settings -> FV Player Pro -> Check template

    If any error appears, please copy it into your reply, thanks!

    Making the web work for you,
    Juraj

    5 years ago in reply to: Amazon CloudFront with Download Protection
    Avatar photo
    Juraj Kacaba

    Hello Jörn,

    As Lucia stated above, using S3 + Cloudfront with expiring links won’t protect the video from being downloaded.

    If you want to secure your videos against video downloading software and restrict the access to bare video files via HTML you need to stick to the encrypted HLS streaming. Here’s our guide on AWS MediaConvert integration.

    Let us know if you have any questions!

    Thanks,
    Juraj

    5 years ago in reply to: Temporary license for development
    Avatar photo
    Juraj Kacaba

    Hello Wiliam,

    Staging site license in now part of every FV Player Pro license.

    You can find more info about it in our weblog post.

    Thanks,
    Juraj

    5 years ago in reply to: How to Play Videos Stored on Wasabi S3 Compatible Buckets?
    Avatar photo
    Juraj Kacaba

    Hello dplum,

    Thanks for reaching to us!

    We don’t have experience with Wasabi hosting as far as I know.

    I’ll discuss our possibilities with development team and we’ll get in touch with you.

    Thanks,
    Juraj

    5 years ago in reply to: VTT Untertitel
    Avatar photo
    Juraj Kacaba

    Hello Martin,

    Thanks for asking!

    Yes, that’s exactly the way how FV Player works. You can store your videos on S3 and distribute them via Cloudfront and serve locally hosted vtt subtitles with them.

    Thanks,
    Juraj

    5 years ago in reply to: Alternate video host
    Avatar photo
    Juraj Kacaba

    Hello Jared,

    Thanks for letting us know about the recently announced compatibility. Can you please send us any link to their website where we can find more info about it? I’ll test it and discuss it with our development team.

    Thanks,
    Juraj

    5 years ago in reply to: Half my videos won’t play, half will
    Avatar photo
    Juraj Kacaba

    Hello easypresales,

    Can you please check those videos with our Admin Video Checker? Let us know what does it say. What browser do you use on your laptop?

    Thanks,
    Juraj

    5 years ago in reply to: remove the FV flow player logo
    Avatar photo
    Juraj Kacaba

    Hello Susan,

    After upgrading to the Pro version the logo should disappear automatically. If not, please try deactivating and deleting both FV Player and FV Player Pro and re-installing them. WordPress will warn you that you might lose some data but that’s not the case with FV Player.

    The replacement logo will scale automatically.

    Let us know if it helped.

    Thanks,
    Juraj

    5 years ago in reply to: Watch Time Change
    Avatar photo
    Juraj Kacaba

    Hello Chris,

    Thanks for reaching to us!

    There are several option regarding access time, one of them is permanent access.

    Let us know if you have any other questions.

    Thanks,
    Juraj

    5 years ago in reply to: show from right
    Avatar photo
    Juraj Kacaba

    Hello Saeed,

    Can you provide us with a link to such a problematic video your website?

    We would like to check the issue hands-on.

    Thanks,
    Juraj

    5 years ago in reply to: Coconut Extra?
    Avatar photo
    Juraj Kacaba

    Hello Dave,

    Thanks for reaching to us via Forums!

    I remember how we chatted via livechat. We should be accessible via livechat every day (except weekends) from 10am to 7pm EET.

    We’re still finishing our work on the new Coconut.co integration. I will speak to our development team asap. We want to make sure everything is ready with the release.

    You can reach to either via this Forums or via

    our support e-mail

    Thanks,
    Juraj

    5 years ago in reply to: How to Create Subtitles
    Avatar photo
    Juraj Kacaba

    Hello Arfkadiusz

    Is your .vtt file in right format?

    Also, please make sure it is encoded in UTF-8.

    Thanks,
    Juraj

    5 years ago in reply to: Prevent keyboard event when controlbar disabled
    Avatar photo
    Juraj Kacaba

    Hello Gbrother,

    Thanks for reaching to us!

    I’ll discuss this feature improvement with our development team, perhaps we can add it to our bucket list.

    We’ll keep you updated.

    Thanks for using our player,
    Juraj

    5 years ago in reply to: html5: Video file not found on iOS
    Avatar photo
    Juraj Kacaba

    Hello frapre,

    Can you please send us your user agent info? And also version of your iOS. We’ve tested your video with iPhone and haven’t experienced any playback issues.

    Thanks,
    Juraj

    5 years ago in reply to: Automating AWS MediaConvert Encryption
    Avatar photo
    Juraj Kacaba

    Hello Slogin,

    Thanks for reaching to us!

    The destination in point 10 and 16 is an output destination that needs to be set manually. Unfortunately, there’s no way to make this process automatic and you need to do it for every video by hand, that’s the biggest limitation with AWS.

    I’ll discuss our possibilities with development team but I’m worried there’s not much that we can do in this case.

    Thanks,
    Juraj

    5 years ago in reply to: Empty Title
    Avatar photo
    Juraj Kacaba

    Hello MichaelTCH,

    Thanks for the error info! I’ve forwarded it to our development team for a check.

    Thanks,
    Juraj

    5 years ago in reply to: Playing MP3 cuts out on iPhone
    Avatar photo
    Juraj Kacaba

    Hello Crystal,

    We’re currently discussing the integration with our development team. You said you’ve seen couple of WordPress websites having this implemented, can you please send us a link to any?

    Thanks,
    Juraj

    5 years ago in reply to: Autoplay can’t be disabled (Ionic framework)
    Avatar photo
    Juraj Kacaba

    Hello Punith,

    Thanks for reaching to us!

    So, if we understood properly you have Autoplay only once option turned on and your videos keep on playing in the app, right?

    Can you please send us a link to your website so we can check the issue hands-on?

    If your videos also simultaneously play at the same time, please check if you don’t have the Multiple video playback option turned on in your settings.

    Thanks,
    Juraj

    5 years ago in reply to: Video Player not working on Opera Browsers
    Avatar photo
    Juraj Kacaba

    Hello David,

    I’ve tested latest version of Opera and I wasn’t able to reproduce the issue.

    Can you please send us your user agent info?

    Also, do you experience the same issue with videos on our website?

    Thanks,
    Juraj

    5 years ago in reply to: Amazon Drive
    Avatar photo
    Juraj Kacaba

    Hello Bruno,

    In that case the link should work. Check screenshot in the attachments, link to our video works fine. Can you please send us the link? We would like to test it.

    Thanks,
    Juraj

    screenshot-2020-06-26-at-17-51-18
    Screenshot-2020-06-26-at-17.51.18
    5 years ago in reply to: Empty Title
    Avatar photo
    Juraj Kacaba

    Hello Michael,

    Please do following:
    1. Go to your post
    2. Open Javascript console in your browser
    3. Fill in the Long title again
    4. Try saving the post and check the console if any error appears.

    If yes, please copy it into your reply.

    Thanks,
    Juraj

    5 years ago in reply to: Empty Title
    Avatar photo
    Juraj Kacaba

    Hello Michael,

    If I understood properly, even if you write the Long title into the field and save the post, the title won’t update?

    Thanks,
    Juraj

    5 years ago in reply to: Encrypted HLS videos not playing
    Avatar photo
    Juraj Kacaba

    Hello anshbhawnani,

    Can you please check the video with our Admin video checker? If it will show you any error, please copy it into your reply.

    Thanks,
    Juraj

    5 years ago in reply to: Amazon Drive
    Avatar photo
    Juraj Kacaba

    Hello Bruno,

    That’s where the problem is. You need to generate share link directly for the video, not for the folder where it is stored. As you can see our Video checker says that the link points towards html/utf-8 file not towards .mp4 video file.

    Please open the video in your amazon drive browser and generate share link directly for it.

    Thanks,
    Juraj

    5 years ago in reply to: Amazon Drive
    Avatar photo
    Juraj Kacaba

    Hello Bruno,

    Does the video play if you open the link directly with your browser?

    Thanks,
    Juraj

    5 years ago in reply to: Make embed code responsive
    Avatar photo
    Juraj Kacaba

    Hello Tio,

    Thanks for reaching to us!

    I’ll forward your inquiry to our development team, we’ll git in touch with you in the close future.

    Thanks,
    Juraj

    5 years ago in reply to: Amazon Drive
    Avatar photo
    Juraj Kacaba

    Hello Bruno,

    Yes, that’s it. Simply copy the share URL to the Video field.

    Thanks,
    Juraj

    5 years ago in reply to: Embed video with iFrame code
    Avatar photo
    Juraj Kacaba

    Hello Bruno,

    Oh, so if I understood properly you want to take iframe embed code generated from different website and different player than FV Player and you want to embed it on your website using FV Player, right?

    If so, that’s not technically possible. Iframe just allows you to “take” parts of HTML code from different websites and embed it on yours. For more info you can check this website.

    Thanks,
    Juraj

    5 years ago in reply to: Playing MP3 cuts out on iPhone
    Avatar photo
    Juraj Kacaba

    Hello Crystal,

    Thanks for asking!

    I’ll do some testing and discuss our possibilities with our development team and we’ll get in touch with you in the close future.

    Thanks,
    Juraj

    5 years ago in reply to: Embed video with iFrame code
    Avatar photo
    Juraj Kacaba

    Hello Bruno,

    Here’s a link to our iframe embedding guide.

    First of all your need to turn on embed button in your settings and then you can generate and iframe code for any video with it.

    Thanks,
    Juraj

    5 years ago in reply to: Amazon Drive
    Avatar photo
    Juraj Kacaba

    Hello Bruno,

    Simply copy the share url generated by Amazon Drive to the FV Player video editor. Our plugin will update it automatically.

    Thanks,
    Juraj

    5 years ago in reply to: RTMP file not found – not working in preview
    Avatar photo
    Juraj Kacaba

    Hello Omar,

    Thanks for reaching to us!

    Can you please check that stream with our Admin Video Checker?

    If any error appears please copy the content to your reply.

    Thanks,
    Juraj

    5 years ago in reply to: controlbar not visible after update – and Picture In Picture request
    Avatar photo
    Juraj Kacaba

    Hello tcnet,

    Amazing! We’re glad that you’ve found solution. We’ll check what could cause these interface issues caused by storing .js in the header with the latest update.

    I’ll discuss the pip integration with our development team, thanks for providing the code!

    Making the web work for you,
    Juraj

    5 years ago in reply to: Implementation of Dtube files
    Avatar photo
    Juraj Kacaba

    Hello Nicola,

    I’ve checked Dtube and found out that most of the videos on Dtube are just embedded from another video hosting platform (YouTube, Facebook etc.) in that case you just need to access the source video link from the original hosting platform.

    I’ve also found couple of videos hosted directly on Dtube and those are not supported by FV Player. I can discuss adding support for Dtube hosted videos to FV Player however, the issue is that it won’t probably fix the compatibility with videos only embedded on Dtube and hosted on another platform since FV Player always need to access the direct source URL.

    Thanks,
    Juraj

    5 years ago in reply to: thumbnail not showing on playlist free
    Avatar photo
    Juraj Kacaba

    Hello Aerotaxi,

    Amazing! Yes, you have to access every video individually to change the splash image.

    Thanks,
    Juraj

    5 years ago in reply to: Issue with audio playing past the time after skipping around
    Avatar photo
    Juraj Kacaba

    Hello Clark,

    I’ve switched your name to Clark is that ok for you? Let me know if you would want to use different name, thanks!

    We’re currently running tests regarding the time extending over timeline for audio files issue.

    Making the web work for you,
    Juraj

    5 years ago in reply to: How to Set Default Quality For Video Playback – Help
    Avatar photo
    Juraj Kacaba

    Hello Deewin,

    Great to hear! I’ll check if there’s any way for us to change behaviour on Brave browser but I’m worried that it’s caused by the security measurements in their buffer handling and therefore, there wouldn’t be any way for us to change it.

    Thanks for sharing info with us,
    Juraj

    5 years ago in reply to: controlbar not visible after update – and Picture In Picture request
    Avatar photo
    Juraj Kacaba

    Hello tcnet,

    Thanks for trying the re-install. The issue might be caused by many things, first of all we would like to check if the css elements are even there but hidden or if the stylesheets are completely missing.

    Regarding the login, please contact us via our support e-mail.

    Thanks,
    Juraj

    5 years ago in reply to: Display Error of YouTube thumbnails
    Avatar photo
    Juraj Kacaba

    Hello Inderjit,

    Thanks for reaching to us!

    We’ve done some testing and recreated the issue on our side as well. I’ve forwarded it to our development team for a check.

    We’ll get in touch with you in the close future with more info.

    Thanks,
    Juraj

    5 years ago in reply to: How to Set Default Quality For Video Playback – Help
    Avatar photo
    Juraj Kacaba

    Hello Deewin,

    What hosting and CDN are you using for your HLS streams?

    the CDN should pick best video quality automatically based on your connection.

    Thanks,
    Juraj

    5 years ago in reply to: DigitalOcean: Ability to use DigitalOcean CDN subdomain alias
    Avatar photo
    Juraj Kacaba

    Hello John,

    I’ll discuss it with our development team. Perhaps support for DigitalOcean CDN hasn’t been integrated yet. I’ll get in touch with you in the close future with more info.

    Thanks,
    Juraj

    5 years ago in reply to: controlbar not visible after update – and Picture In Picture request
    Avatar photo
    Juraj Kacaba

    Hello tcnet,

    There’s a chance that some of CSS stylesheets are missing. Please try completely deactivating and deleting both FV Player and FV Player Pro and install both plugin again. WordPress will warn you that you might lose some data but that’s not the case with FV Player.

    If this won’t help could you please set-up a test page for us? We would like to check it.

    Thanks,
    Juraj

    5 years ago in reply to: Autoplay/Autopause in/out viewport
    Avatar photo
    Juraj Kacaba

    Hello Eric,

    Yes, as you can see our player has autoplay implemented. The video starts playing when it’s in your viewport and stops when it’s out of it.

    After leaving the video you need to play it manually since it could lead to issues when there are multiple videos embedded on the same page.

    Let us know if you have any additional questions,
    Juraj

    5 years ago in reply to: thumbnail not showing on playlist free
    Avatar photo
    Juraj Kacaba

    Hello Petrr,

    Can you please send us the source URL of your desired splash image? I can’t find any valid source URL in the HTML code.

    Thanks,
    Juraj

    5 years ago in reply to: Vimeo Livestream Addon License won’t Validate
    Avatar photo
    Juraj Kacaba

    Hello Jonathan,

    Thanks for setting up testpage for us!

    As I can see the livestream is not active yet and the date is set to 21.6.

    When the livestream will be active the player will switch to native vimeo and will stream the livestream directly to your site. After the livestream when the video will be processed it will automatically embed it on your website as usual FV Player video. We should fix that error message to show the date when livestream will be active.

    Thanks,
    Juraj

    5 years ago in reply to: Issue with audio playing past the time after skipping around
    Avatar photo
    Juraj Kacaba

    Hello Zachary,

    Thanks for reaching to us and providing this much info!

    I’ve recreated the issue on your website and forwarded that to our development team for a check. We’ll get in touch with you in the close future.

    Thanks,
    Juraj

    5 years ago in reply to: No Licenses shown after purchase
    Avatar photo
    Juraj Kacaba

    Hello Thomas,

    You’ve renewed licensed registered to matthias.wagner@pdfa.org

    Please log into account linked to that e-mail address to access your License.

    Thanks,
    Juraj

    5 years ago in reply to: DigitalOcean: Ability to use DigitalOcean CDN subdomain alias
    Avatar photo
    Juraj Kacaba

    Hello John,

    Are you having issues with CDN alias integration? Do you experience any errors when you put it into the endpoint field?

    Thanks,
    Juraj

    5 years ago in reply to: thumbnail not showing on playlist free
    Avatar photo
    Juraj Kacaba

    Hello Aerotaxi,

    Thanks for reaching to us!

    Are you able to provide us a link to your website with such a problematic video in it?

    Thanks,
    Juraj

    5 years ago in reply to: with safari video doesn’t go fullscreen
    Avatar photo
    Juraj Kacaba

    Hello ferdinand,

    We’e checked your website and you have some kind of custom style attribute which forces video elements to have width: 640px.

    Please add this CSS code to your theme for a quick fix:

    .flowplayer .fp-engine {
    width: 100% !important;
    }
    

    Otherwise we would also recommend to check if your theme settings can’t affect this in any way.

    Thanks,
    Juraj

    5 years ago in reply to: with safari video doesn’t go fullscreen
    Avatar photo
    Juraj Kacaba

    Hello ferdinand,

    Thanks for setting up test site for us!

    I’ve done some testing and successfully recreated the issue. It’s probably connected to window scaling javascript code because it fixes automatically when you scale the browser window in any way. Weird is that this doesn’t happen on our website. What theme are you using on the test site?

    Thanks,
    Juraj

    5 years ago in reply to: amazon s3 vtt files are not showing up in subtitles
    Avatar photo
    Juraj Kacaba

    Hello MS J,

    Do you have CORS set-up for that bucket?

    If not, please follow our guide.

    Thanks,
    Juraj

    5 years ago in reply to: with safari video doesn’t go fullscreen
    Avatar photo
    Juraj Kacaba

    Hello fredinad,

    Thanks for letting us know!

    Unfortunately, I was unable to recreate the issue.

    Can you please test if the same issue occurs with any video on our website?

    Thanks,
    Juraj

    5 years ago in reply to: License Renewal
    Avatar photo
    Juraj Kacaba

    Hello Crystal,

    Sop you’re automatically pulling post featured images and splash images for you videos? Great!

    If you’ll run into any issues in the future, don’t hesitate to contact us!

    Thanks,
    Juraj

    5 years ago in reply to: Does it work in Elementor?
    Avatar photo
    Juraj Kacaba

    Hello Peter,

    It shouldn’t affect any built-in feature.

    Thanks,
    Juraj

    5 years ago in reply to: HTML not found
    Avatar photo
    Juraj Kacaba

    Hello Crystal,

    Great! Let us know wether it helped or not.

    Thanks,
    Juraj

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