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Hello! I just bought this for use with my workout videos. One of my clients sent me this this morning:
“Morning.. I’m trying to do the sculpt with Gail in APOD. I have to say the buffering is driving me mad..first time I’ve experienced the w/o stuttering so badly.”
For a bit of context (and for comparison for you), I’ve used YouTube up until now. She’s a long time client, and this is the first time she’s used a video with FV Player Pro.
How do I adjust the buffering time/buffer size in the settings, please?
Thank you!
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Hello Anthony,
The buffering time is handled by your browser with HTML5. If you have performance problems with your videos it most of the time cause by your video hosting or by not using any CDN for distribution. What type of video hosting do you use on your website?
Thanks,
JurajThanks Juraj. The videos are hosted at Amazon S3, but I’m actually going to call it a day on this player. There’s too many issues and too little support from the company to make it viable.
I’ve posted on another help request thread asking who I need to contact to process my refund, then we can move on.
Thanks again!
Hello Anthony,
We’re really sorry to hear that. We always strive to provide the best possible level of product and services experience.
We just want to state that slow loading speeds in this case are not an issue related to FV Player. Bare S3 bucket is not a great solution for video streaming(especially when you try to stream a video file into the completely different continent), that’s the reason why we always refer to CloudFront in our documentation, because that’s the best possible solution for performance issues. Also, great thing is that CloudFront provides several ways to secure your videos, although it’s not an easy service to set-up for users without any experience with online video hosting and distribution. That’s the reason why we provide in-depth guides for AWS services.
For the issues with iPad. We’re happy to check the error logs on your website and do the basic debug for you completely for free. We always try to provide our customers the best possible level of free support and you can check it by yourself on our Public Support Forums. However, few customers once a while think that we’re able to log-into their websites and do a really deep hands-on debugging(sometimes even on issues that are not primarily related to our player) completely for free. We would actually love to do that for every single customer but the reality is that we just can’t because it would take us too much time out of our schedules. That’s the reason why we also provide a Pro Support, it allows us to fix complicated issues on our users websites within few hours from the purchase. Also, If we find out that the issue was caused by bug within FV Player we always refund the Pro Support purchase back to our users and fix the issue for free. Since your offered us log-in credentials into your website we just automatically wanted to make the situation as clear as possible. Maybe I just haven’t explained the situation properly, I’m really sorry for that.
After all, If you would like to continue with using FV Player on your website we would be happy to help you solve all these issues.
If you want to proceed with the refund, you can contact us via our Support e-mail.
Thanks for using our services,
Juraj
