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html5: Unsupported video format. Try installing Adobe Flash (In Chrome and FF)

Foliovision › Forums › FV Player › Troubleshooting › html5: Unsupported video format. Try installing Adobe Flash (In Chrome and FF)

  • bjol 6 years, 8 months ago

    Hi foliovision

    I’ve been using FV player to view a live stream on our intranet for years. Today I updated to the 7.x branch, and noticed that the live stream failed to display in Chrome, Firefox and Edge, while it still worked in Internet Explorer 11. Topic Title and screenshot includes the error message.

    I tried downgrading to 6.6.6 and 6.5.2 – didn’t help.

    I tried the “use old code” option in 6.5.2, didn’t work either.

    The stream is created by OBS – the settings shown in the second screenshot (from IE, where the stream works fine).

    All FV options shown in third screenshot – I’m back on the latest version 7.1.x.x version.

    The shortcode used to display the stream is:

    [fvplayer rtmp="rtmp://172.25.205.39:1935/live" rtmp_path="live" width="1280" height="720" autoplay="false" controlbar="yes" live="true" splash="http://intra.sbf.local/wp-content/uploads/2016/06/moerk-kamera-video-optagelse.jpg"]

    The DIV generated in the HTML output is:
    <div id=”wpfp_b7a85b47333045796cb9b1abafcaa2b1″ data-item=”{"sources":[{"src":"live","type":"video\/flash"}],"rtmp":{"url":"rtmp:\/\/172.25.205.39:1935\/live"}}” class=”flowplayer no-brand is-splash no-svg is-paused skin-slim fp-slim fp-edgy fixed-controls” data-button-no-picture=”1″ data-embed=”false” style=”max-width: 1280px; max-height: 720px; background-image: url(http://intra.sbf.local/wp-content/uploads/2016/06/moerk-kamera-video-optagelse.jpg);” data-rtmp=”rtmp://172.25.205.39:1935/live” data-ratio=”0.5625″ data-live=”true” data-advance=”false”>

    I don’t know when it stopped working in Chrome really, as most users here use IE (for now)…

    Any suggestions?

    fv-player-settings
    fv-player-settings
    streaming-works-fine-in-ie
    streaming-works-fine-in-ie
    unsupported-video-format
    unsupported-video-format
Viewing 3 replies - 1 through 3 (of 3 total)
  • Martin 7 years ago

    Hello bjol,

    Google Chrome is making it harder and harder to use Flash. You can see the behavior when you open https://foliovision.com/player/demos/cloudfront-download-protection and try to use the “PLAYER WITH JUST THE RTMP STREAM” player. You will get the “html5: Unsupported video format. Try installing Adobe Flash.” message, even if you have it installed.

    To let it run you have to click the “i” or lock icon to the left of the location URL in the location bar. There you will see a drop down menu for Flash, where you need to set it to “Allow” and reload the page.

    Thanks,
    Martin

    Bryan M. 5 years ago

    yup i get the same error with IE and Chrome, i just installed licence version and am testing out the video AD feature, and i got the flash error.. help.. :)

    Juraj Kacaba 5 years ago
    Avatar photo

    Hello Bryan,

    Thanks for letting us know. Please what type of video hosting do you use for your video ad? Is it vimeo/youtube or locally hosted .mp4 file?

    Thanks,
    Juraj

Viewing 3 replies - 1 through 3 (of 3 total)
Reply To: html5: Unsupported video format. Try installing Adobe Flash (In Chrome and FF)



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