Hi Tucker,

We’re sorry for the playback issues your users are experiencing in iOS devices. The best for us would be if you could reproduce the error and send us info about it via a built-in video checker. That should provide us valuable information. We’ll look closely at your issue in the close future and we will keep you posted about it.

Thanks,

Juraj

Hi Michel,

Both S3 and CloudFront has it’s own in-depth documentation pages. You can find S3 here and CloudFront here but maybe we should link these guides together to make it more clear for users with no experience with AWS services. Thanks for pointing that out!

Thanks,
Juraj

Hi Michel,

The encrypting for both ElasticTranscoder and MediaConvert is a one-time payment. Only thing that you’ll need to pay afterwards is for a hosting on Amazon S3 cloud.

Also we recommend MediaConvert over ElasticTranscoder for our clients since it supports all the new video standards and it’s slightly easier to use.

Thanks,
Juraj

Hi Andrew,

Since your question is JS related I’ve forwarded this thread to our senior programmer Martin.
He’ll get in touch with you in the close future.

Making the web work for you,
Juraj

Hi Trong,

In that case everything work as it should be working.

One of our main goals with FV Player is to make truly user-friendly video platform not only for providers (our customers) but also for end-users(customers of our customers). That means we don’t want to allow our users to spam ads all over the place at least within our player. That’s definitely not the case with your website, but I hope you understand what I mean by that. So, that’s the main reason why we don’t allow ads-recycling in playlists.

However, I’ll discuss this topic with the team later and I’ll let you know if there’s anything we can do about it.

Thanks for being part of the Foliovision,
Juraj

Hi Trong,

If I understood properly the problem you have is that once the ad is “turned off” by clicking on the x button on one video from the playlist. The ad won’t show up again on next video of that same playlist, right?

Thanks,
Juraj

Hi Hoshang,

We are really sorry for the delay. We’ve planned to work on the Vimeo security update yesterday, but we’ve ran into some problems with the new Chromecast feature which caused this delay.

Our development team is planning to work on the Vimeo security update tomorrow. Sadly, I can’t tell you the exact date yet. Everything depends on how the implementation will go on.

I’ll notify you tomorrow with new information after we start working on the update.

Thanks for patience and understanding,
Juraj

Hi Johan,

It should be fixed now. Could you please test casting on those videos again for us?

Thanks for your help,
Juraj

Hi Johan,

Yes, you’re right on this. You can embedd the youtube playlist by:
1. pasting the shortcode as you can see in this guide.
or
2. by adding each video into the playlist with the FV Player shortcode editor.

I’ll discuss possible improvements for the YouTube Playlist embedding with our development team and I’ll keep you posted about the possible updates.

Thanks for being part of the Foliovision,
Juraj

Troubleshooting of the Chromecast button was moved into new thread: https://foliovision.com/support/fv-wordpress-flowplayer/bug-reports/chromecast-button-not-showing-on-certain-videos

Hi Deborah,

You’re right. There’s an issue with AB Loop controlbar and Remove logo options. We’re currently working on an update for the AB Loop feature after that we will work on a fix for this. Thanks for your feedback.

We’ll keep you posted about all the upcoming changes.

Thanks for being part of the Foliovision,
Juraj

Hi Acacio,

I’ve tested that tag on various VAST testers and it is not a valid Vast tag. There’s probably something missing from the .xml file.

You can easily test your VAST tag by yourself with our FV VAST Tester in the future.

Thanks,
Juraj

Hi Deborah,

I don’t experience the issue with AB loop icon disappearing from control bar. Please check if you have the AB Loop feature turned on at:
WP Admin dashboard -> Settings -> Post interface options -> AB Loop

And also check if the AB loops are turned on for that particular video in your shortcode editor within your post.

If both of the settings are set right please send us your System Info. You can find it at:

WP Admin dashboard -> Settings -> Tools -> System info

You can copy it into this tread, we won’t publicly post any of your system information.

Also a link to your website with that particular video may be very helpful for us.

Thanks,
Juraj

Hi Paul,

We are glad you like our wysiwyg editor.

The spell checker feature is not a part of the FV Wysiwyg editor. It’s compatible with ieSpell and Speller pages but it would require more configuration.

For the banner headlines with red background, could you please provide us a link to your website with that banner headline? We cannot clearly understand what do you mean by it with this description.

For more information you can visit our Wysiwyg FAQ or our in-depth Installation guide

Thanks,
Juraj

Hi Hoshang,

My bad, it’s not available yet. The enhanced vimeo security feature will be released probably next week. We’ll keep you posted.

Thanks for being part of the Foliovision,
Juraj

Hi Hoshang,

Sadly, Vimeo videos are currently downloadable with VideoDownloadHelper. To truly protect your videos from downloading you need to use some kind of encryption(for example AWS MediaConvert with CloudFront and S3).
However, FV Player does offer more security options for Vimeo hosted video than the basic Vimeo player. We are currently working on a big update for the security of Vimeo hosted videos. You can try it at:

WP Admin dashboard -> Settings -> FV Player Pro -> Hosting -> Vimeo(Pro) by enabling the Enhance Security (beta) option.

(Please be aware that you need to have the Beta version enabled to do this. If you don’t know how to enable the Beta, please follow this guide)

We will keep you posted about any incoming Vimeo security updates.

Thanks,
Juraj

• This reply was modified 5 years, 6 months ago by Juraj Kacaba.

Hi Johan,

I’ve forwarded your request to our development team since it is CSS related. We’ll keep you posted.

Thanks,
Juraj

Hi Hoshang,

Yes, it takes one or two days at maximum. We’ll start working on it immediately after your purchase. You can speed up the whole process by providing us the WordPress and AWS credentials right after the purchase to our e-mail.

Thanks for being part of the Foliovision,
Juraj

Hi Hoshang,

We’re pleased by your interest in our service.

Yes, the format of the videos encrypted by Elastic Transcoder and MediaConvert is basically the same. There’s no way to download video encrypted by one of these two services. We usually prefer MediaConvert over Elastic Transcoder because it’s easier to use and it supports all the newest standards such as 4K video.

To perform the set up we will need your AWS Credentials and Admin access to your WordPress site(we recommend our clients to send these credentials via revealit.me). All of our services include proper testing, which consists of posting an example HLS encrypted video on your website in this case. We will also describe you everything and offer your an e-mail support for few days to answer all your questions related to the service.

Thanks for being a part of Foliovision,
Juraj

Hi Chris,

There could be possibly some problems on Vimeo’s side, but we will need more information to help you solve this issue.

Are your videos private on Vimeo?
A link to your website with that particular problematic video would be really helpful for us and a source Vimeo link to that same video may be helpful for us as well.

If you want to speed up the process a little, you can also provide us your System info.

You can find your System info at:
WP Admin Dashboard -> Settings -> FV Player Pro -> Tools -> System info
You can simply copy it into this thread(we won’t publicly post any of your sensitive information, so there’s no need to worry)

Thanks for being part fo the Foliovision,
Juraj

Hi John,

Thanks for the feedback!

The button spacing will be fixed in the new update of the FV Player.

If the video image ratio is 16:9 and the screen is 2:1 then there will be black bars on the sides of that video.

The issue with a timeline showing over the video can occur on iOS<12. Please try activating Alternative iOS fullscreen mode at:
Settings -> FV Player Pro -> Mobile Settings -> “Alternative iOS fullscreen mode and let us know if it helped.

Thanks,
Juraj

HI Hoshang,

Are these problems with playback appearing only on Safari? Or do you experience similar problems on any other browser?

Best would be if you could provide us a link to your site with that affected video so we could check it.

Also please check your admin video checker and let us know what type of error appears in the checker on those videos. If you don’t know how, you can find a guide to that in “Serving Private Videos with Amazon S3” it’s at the very end of that guide as “Troubleshooting with Video Checker”.

Thanks,
Juraj

Hi Ebru,

if your page is http://tid.meb.gov.tr/gunluk-konusmalar/

We can see sharing buttons on your videos with tested browsers(Chrome, Safari, Firefox) with no problems.

Please check if you’re experiencing this issue on any other device.

Thanks,
Juraj

Hi Lawrence,

I’ve forwarded your ticket to the development team, one of them will get in touch with you in the close future.

To speed up the whole process could you please provide us your system info? (Simply copy it into this thread, we won’t publicly post any of your sensitive information)
You can find it at:
WP Admin dashboard -> Settings -> FV Player Pro -> Tools -> System info

Also please tell us which particular AWS services do you use.

Thanks,
Juraj

Hi Hoshang,

Yes, you need to have CORS headers enabled for the bucket where you want to store your .m3u8 files for the HLS and also you need to set up the headers for your server.

To do this follow step-by-step the guide Martin sent to you earlier.

1. You need to add those headers to your server response, there’s link a in that guide right under the header with a detailed guide. (you can actually see this link the screenshot)

2. You need to copy and insert that XML code into the bucket properties, it’s in-depth explained later in the guide

As we said earlier, it would be super time-consuming for all of us to explain everything to you step by step via this Forum. Please consider buying our MediaConvert HLS expert set-up. We are able to configure and properly test everything for you within a few hours.

Thanks,
Juraj

Hi Cat,

As I’ve written earlier, your system info would be very helpful for us. You can find it at:
WP Admin back-end -> Settings -> FV Player -> Tools -> System Info

(You can simply copy it into this thread, we won’t post public any of your sensitive information)

Also, best would be if you could do a little testing on possible JavaScript errors. Simply please open the JavaScript console of your browser, here’s how: link

Then open the page with your video and play it. See if any error message for the subtitles comes up.

Thanks,
Juraj

Hi egghead,

I’ve done another thoroughgoing testing, and I’ve got these results:

Firefox 47: Preroll is working properly, video is working for several seconds then the playback error occurs

Firefox 48: Preroll is working properly, video is sometimes working and sometimes the same thing as with the 47 version happens

Firefox 49-66: Everything is working fine

According to release notes for versions 48 and 49, there were done changes in HTML 5 video support. So that’s probably the reason.

I’ll forward this to our development team and contact you with the conclusion in the close future.

Thanks,
Juraj

Hi Hoshang,

In that case, could you please open your browser JavaScript console (here’s how: link ) and then insert the HLS URL into the “Video” field and see if you get some error?

By that, I’ve meant that we’ve done changes in documentation and in shortcode editor for the next FV Player update.

Thanks,
Juraj

Hi Cat,

To help you solve this problem, we need to know which exact version of WordPress caused this issue. Could you please provide your System info for us? You can find it at:
WP Admin back-end -> Settings -> FV Player -> Tools -> System Info

(You can simply copy it into this thread, we won’t post public any of your sensitive information)

For the subtitles, to insert subtitles to your video we recommend using our shortcode editor. There you can simply add .vtt files and select as which language the subtitles will show at CC menu. Here’s our documentation on that-link. Also please notice that you can open the shortcode editor via our FV Player database.

Hi Hoshang,

Actually, you need to use CloudFront.

As the guide says in step 21. “Make sure you are using a CloudFront distribution with your S3 bucket”.
The guide is long and it’s easy to overlook this, so we might tweak the guide in the future, thanks for the feedback.

For the HLS decryption key:
You can use the generator in our documentation to generate the key(step 16) and then set the key into MediaConvert DRM encryption settings as the guide says.

The AWS decoder is not related to MediaConvert, it’s part of the older AWS service called ElasticTranscoder.

Thanks,
Juraj

Hi Hoshang,

To use AWS MediaConvert you need to set-up S3 and Cloudfront first. MediaConvert only converts your videos to encrypted HLS, but you still need S3 to store those files and CloudFront to distribute those files.

Here are links for S3 Guide and here for Cloudfront Guide.

Those are really helpful in-depth step-by-step guides but since the whole AWS set-up is really time consuming process with a lot of small things that people can possibly miss we offer our clients the AWS Expert-set up service. We’re able to configure the services exactly for your needs. Live, within few hours with detailed end-user manual on how to use them.

Thanks,
Juraj

• This reply was modified 5 years, 7 months ago by Juraj Kacaba.

Hi Devin,

Pleasure is on our side!

Thanks for being a part of Foliovision,
Juraj

Hi Devin,

Please just go to:
WP Admin back-end -> Settings -> FV Player Pro and simply hit any Save all changes button.(don’t need to do any changes)

This should solve the problem with script loading the CSS styles file with wrong path.

Thanks,
Juraj

Hi Andy,

We’re currently looking on this issue and Martin will contact you in the close future.

Thanks for the patience,
Juraj

Hi Saif,

To help you, we need to know what exactly is the category and what exactly is the URL. And how the URLs look when our plugin is enabled/disabled.

Thanks,
Juraj

Hi Andrew,

Yes. As you said, although we have separate Pay per View add-on, there is still a RCP feature in the FV Player Pro core.

The problem is, that the feature supporting RCP in the FV Player Pro core is very out-dated and we are going to delete it in close future. That’s the reason why we don’t recommend using it at this state.

On the other hand, with the new Pay Per View add-on we’ve switched from RCP to EDD(Easy digital downloads) cause of their overall better pricing model(RCP is most of the time used to sell membership and EDD is developed for selling “products”. That’s the reason why EDD is much more convenient for selling video), user experience and much better integration with their own WordPress plugin.

Thanks,
Juraj

• This reply was modified 5 years, 7 months ago by Juraj Kacaba.

Hi angel,

First of all, thanks for purchasing the PRO license.

Now to get to your problem. We’ve inspected your website. There’s clearly no possible problem with license not working on your sub-domain. The problem seems to be with your video hosting. What kind of hosting do you use for your videos?

Also, your system info would be helpful for us. You can find it at Settings -> FV Player Pro -> Tools -> System info you can copy the text here or export it as text file and send it to our mail

Thanks,
Juraj

Hi Gbrother,

Thanks for using our player!

Now let’s get to your problem. As we can see you have a problem with size of your subtitles right? If this is the problem you can easily adjust size of the subtitles at:

WP Admin back-end -> Settings -> FV Player Pro -> Skin -> Subtitles.

There you can change font, size and background color of your subtitles.

If you want to personalize your subtitles even more(like change background opacity etc.) you can use our quick CSS reference at this link.

There’s even a reference for increasing the subtitle size only for fullscreen, here I pasted it for you:

.flowplayer.is-fullscreen .fp-subtitle .fp-subtitle-line {
font-size: 250%;
}

Thanks,
Juraj

• This reply was modified 5 years, 7 months ago by Juraj Kacaba.

Hi Gillian,

sorry for the late response. We are very happy you found the solution for your problem. As you said. It was caused by hosting the .vtt files on different domain than the player, because .vtt files are subject to cross-domain security restrictions and that’s the reason why they won’t load automatically.

Thanks,
Juraj

Hi Hugo,

First of all, we are really thankful for purchasing our product.

To get to your problem, have you followed our guide when you were setting-up the sticky video feature? You can find it here.

Shortly, If you want to use sticky video feature for that one video only, you need to turn in on in Post Interface Options. You can find it here:
WP Admin back-end -> Settings -> FV Player -> Post Interface Option . After that you will be able to turn on the feature while embedding the video to your posts via our short code editor.

Otherwise, if you want to turn on this feature for all videos on your website simply turn it on in your skin editor. You can find it here: Settings > FV Player > Skin tab > Sticky Video and check the box Enable.

You can find the whole instructions with screenshots in the guide I’ve mentioned recently.

Thanks,
Juraj

Hi Steven,

so far we haven’t experienced this issue with our latest update. First things first: does this issue happen only with new videos or does it happen with old ones too?

If it happens only with the new ones please check these two settings: go to the Settings -> Post Interface options and make sure you have the Controlbar setting turned on. After that make sure that the same setting is turned on in the FV Player shortcode editor. You can check that while embedding the video in Options card in the editor.

If it happens on all of your videos, could you please provide a link for us with website with that particular problem? We could gain much more information from it.
Also you System info would be really helpful for us, you can find it at Settings -> Tools -> System info you can simply copy it and paste it here.

Thanks,
Juraj

Hi Kenneth,

First of all, thanks for purchasing the pro version of our player!

We’ve checked your site and we discovered that the problem could possibly be with some of your CDN plugins deleting query strings versions. We have an article on that topic over here: https://foliovision.com/2017/06/wordpress-cdn-best-practices

Also for our further help we need your system info which you can find and at Settings -> FV Player PRO -> Tools. And also a link to a test page with that problem would be really helpful for us.

Thanks,
Juraj

Hi magentawave,

to set a HTML pop-up at the end of one video only you actually don’t need to write shortcodes at all. You can set up your HTML pop-ups at Settings -> FVPlayer -> “Action” where you can set up your pop-up by simply clicking “Add more pop-ups” and the shortcode will generate automatically.

After this just simply add the pop-up when embedding the video to your post by going to the “Actions” -> “End of the video” roll-up menu where you set “Show pop-up” and right under it is “End pop-up” roll down menu where you can choose from pop-ups that you’ve saved before in the settings.

After this the code will only look like this and the pop-up will appear only at the end of that single video:

[fvplayer id="xx"]

Actually all settings and attributes are saved into your own fvplayer database, so there is no need to write shortcodes manually for you.

Also please go to the Settings -> FV Player -> Setup tab -> Post Interface Options and make sure you have activated the Video Actions as it is said in the documentation you’ve linked before.

Thanks,
Juraj

Hi Neil,

I’ve done testing on your problem and sadly I wasn’t able to reproduce it. So I went through the Internet forums and I found out that Google Analytics doesn’t offer this kind of tracking for audio files out of the box. It does offer some as you can see when you compare your screenshot with our documentation, but some of them are apparently missing.
The possible solution I found for you is at this link: https://developers.google.com/analytics/devguides/collection/analyticsjs/events

Apparently you need to set up custom even measurement to track those informations. Also thanks for feedback on our documentation, we will have a look at that.
Thanks,
Juraj