Forum Replies Created
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Hi Tucker,
We’re sorry for the playback issues your users are experiencing in iOS devices. The best for us would be if you could reproduce the error and send us info about it via a built-in video checker. That should provide us valuable information. We’ll look closely at your issue in the close future and we will keep you posted about it.
Thanks,
Juraj
5 years ago in reply to: Amazon Elastic transcoder bucket permissionHi Srinivas,
Have you also put the crossdomains.xml file into the estimated S3 bucket? If yes, please check if there are any typos in the text of that file, you can see the text here under “Setting up buckets in Amazon S3”
Thanks,
Juraj5 years ago in reply to: AWS Transcoding PricingHi Michel,
Both S3 and CloudFront has it’s own in-depth documentation pages. You can find S3 here and CloudFront here but maybe we should link these guides together to make it more clear for users with no experience with AWS services. Thanks for pointing that out!
Thanks,
JurajHi Mon,
I’ve reposted your inquiry to our Forums so more users could benefit from our communication. Hope that’s alright for you.
Now for your question. Yes, FV Player does support custom hosted and encrypted HLS streams. However, that’s really technically advanced thing to do, so we recommend AWS services most of the time.
If you’re advanced linux user this guide for example will lead you the right way. How to Encrypt Video for HLS guide by hlsbook
Thanks,
Juraj5 years ago in reply to: AWS Transcoding PricingHi Michel,
The encrypting for both ElasticTranscoder and MediaConvert is a one-time payment. Only thing that you’ll need to pay afterwards is for a hosting on Amazon S3 cloud.
Also we recommend MediaConvert over ElasticTranscoder for our clients since it supports all the new video standards and it’s slightly easier to use.
Thanks,
JurajHi Federico,
I’ve reposted your question to Forums so more users can benefit from it. Thanks for understanding!
I’ve forwarded your issue to our senior programmer Martin. We’ll discuss this topic later today and I’ll keep you posted via this forum thread.
Thanks for being part of the Foliovision,
Juraj5 years ago in reply to: Slider Bar Preview Images Not LoadingHi Jason,
Are you sure you got the splash images set for every individual video?
It looks like you’re hosting your videos on S3. That may be the reason why your thumbnails aren’t automatically generated just like with the Yotube/Vimeo videos.
You can check that within your post in your shortcode editor. You can see where to find it in the screenshot.
Thanks,
Juraj5 years ago in reply to: Turn off YouTube monetization on some videosHi Deborah,
The new AB Loop appearance update is now live for users with the Beta version enabled. This update should also fix the issue you’re experiencing.
Could you please test it and let us know if the remove logo issue is gone?
If you don’t have the Beta version enabled you can easily enable it by following this guide.
Thanks,
JurajHi Andrew,
Since your question is JS related I’ve forwarded this thread to our senior programmer Martin.
He’ll get in touch with you in the close future.Making the web work for you,
Juraj5 years ago in reply to: Multiple Adsense Ads in one videoHi Carlos,
If you mean showing multiple Google Adsense ads on given time, then sadly FV Player doesn’t support anything like this yet. However, I’ll discuss this with our development team later and I’ll let you know what’s the final answer right after.
On the other hand, you’re allowed to serve multiple VAST/VPAID ads within single video with our FV Player VAST add-on. If you want to learn more about our VAST add-on you can read our How to Use FV Player VAST documentation or try our VAST demos form our demo section.
Making the web work for you,
Juraj
5 years ago in reply to: Why Ads not run in playlist style “text”Hi Trong,
In that case everything work as it should be working.
One of our main goals with FV Player is to make truly user-friendly video platform not only for providers (our customers) but also for end-users(customers of our customers). That means we don’t want to allow our users to spam ads all over the place at least within our player. That’s definitely not the case with your website, but I hope you understand what I mean by that. So, that’s the main reason why we don’t allow ads-recycling in playlists.
However, I’ll discuss this topic with the team later and I’ll let you know if there’s anything we can do about it.
Thanks for being part of the Foliovision,
JurajHi Leho,
I’ve forwarded this forum thread to our senior programmer Martin since it is PHP related. He will get in touch with you in the close future.
Making the web work for you,
Juraj5 years ago in reply to: Why Ads not run in playlist style “text”Hi Trong,
If I understood properly the problem you have is that once the ad is “turned off” by clicking on the x button on one video from the playlist. The ad won’t show up again on next video of that same playlist, right?
Thanks,
Juraj5 years ago in reply to: Why Ads not run in playlist style “text”Hi Trong,
What exactly do you mean by “overlay ad”?
Do you mean VAST ad or one of the HTML “action” ads that FV Player supports or anything different?Making the web work for you,
Juraj5 years ago in reply to: Secure Videos via Vimeo and FV-PlayerHi Hoshang,
We are really sorry for the delay. We’ve planned to work on the Vimeo security update yesterday, but we’ve ran into some problems with the new Chromecast feature which caused this delay.
Our development team is planning to work on the Vimeo security update tomorrow. Sadly, I can’t tell you the exact date yet. Everything depends on how the implementation will go on.
I’ll notify you tomorrow with new information after we start working on the update.
Thanks for patience and understanding,
Juraj5 years ago in reply to: YouTube sound mutedHi Johan,
Thanks for the insights!
I’ve tested this and I’am experiencing the same issues as you do. I’ll look more closely on this issue tomorrow and after that I’ll forward this to our development team for fix.
Thanks for your amazing help,
Juraj5 years ago in reply to: Chromecast button not showing on desktopHi Johan,
It should be fixed now. Could you please test casting on those videos again for us?
Thanks for your help,
Juraj5 years ago in reply to: Chromecast button not showing on desktopHi Johan,
Yes we’ve probably found what’s causing these issues with casting already. We’re currently working a fix for that.
I’ll remind you when the issues will be finally fixed.
Thanks for the outstanding help with testing,
Juraj5 years ago in reply to: Creating playlists using youtube linksHi Johan,
Yes, you’re right on this. You can embedd the youtube playlist by:
1. pasting the shortcode as you can see in this guide.
or
2. by adding each video into the playlist with the FV Player shortcode editor.I’ll discuss possible improvements for the YouTube Playlist embedding with our development team and I’ll keep you posted about the possible updates.
Thanks for being part of the Foliovision,
JurajHi clodr,
We will discuss the possibilities of the CM Glossary integration and we will contact you in the close future.
Thanks for being part of the Foliovision,
JurajTroubleshooting of the Chromecast button was moved into new thread: https://foliovision.com/support/fv-wordpress-flowplayer/bug-reports/chromecast-button-not-showing-on-certain-videos
5 years ago in reply to: Chromecast button not showing on desktopHi Johan,
We’ve moved the Chromecast issues into this thread. We’ve tested the issue and we are currently working on a fix for it. Thanks for cooperation on testing.
We’ll keep you posted about all the changes related to this issue.
Thanks for being part of the Foliovision,
Juraj5 years ago in reply to: Turn off YouTube monetization on some videosHi Deborah,
You’re right. There’s an issue with AB Loop controlbar and Remove logo options. We’re currently working on an update for the AB Loop feature after that we will work on a fix for this. Thanks for your feedback.
We’ll keep you posted about all the upcoming changes.
Thanks for being part of the Foliovision,
Juraj5 years ago in reply to: Vimeo Connect ErrorHi Devin,
Thanks for helping us improve our player! Pleasure is on our side.
Making the web work for you,
Juraj5 years ago in reply to: VAST TesterHi Acacio,
I’ve tested that tag on various VAST testers and it is not a valid Vast tag. There’s probably something missing from the .xml file.
You can easily test your VAST tag by yourself with our FV VAST Tester in the future.
Thanks,
Juraj5 years ago in reply to: Vimeo Connect ErrorHi Devin,
Please make a new Vimeo app and copy the Vimeo access token to:
WP Admin Dashboard -> Settings -> FV Player Pro -> Hosting -> Vimeo(PRO)
If this won’t help remind us via this thread.
Thanks,
Juraj5 years ago in reply to: Turn off YouTube monetization on some videosHi Deborah,
I don’t experience the issue with AB loop icon disappearing from control bar. Please check if you have the AB Loop feature turned on at:
WP Admin dashboard -> Settings -> Post interface options -> AB LoopAnd also check if the AB loops are turned on for that particular video in your shortcode editor within your post.
If both of the settings are set right please send us your System Info. You can find it at:
WP Admin dashboard -> Settings -> Tools -> System info
You can copy it into this tread, we won’t publicly post any of your system information.
Also a link to your website with that particular video may be very helpful for us.
Thanks,
Juraj5 years ago in reply to: Secure Videos via Vimeo and FV-PlayerHi Hoshang,
Yes, one of our main goals with this security update is to prevent downloading Vimeo hosted videos with VideoDownloadHelper, however I can’t tell you the exact date the update will be published yet. There’s still a lot of work to do, but we will notify you during next week with new information.
For the advanced options, you need to “check” the Erweiterte Vimeo-Einbettung option. This will allow you to use all the advanced settings for Vimeo hosted videos.
Thanks for being part of the Foliovision,
Juraj5 years ago in reply to: Folivision WYSIWYGHi Paul,
We are glad you like our wysiwyg editor.
The spell checker feature is not a part of the FV Wysiwyg editor. It’s compatible with ieSpell and Speller pages but it would require more configuration.
For the banner headlines with red background, could you please provide us a link to your website with that banner headline? We cannot clearly understand what do you mean by it with this description.
For more information you can visit our Wysiwyg FAQ or our in-depth Installation guide
Thanks,
JurajHi Bruno,
I’ve forwarded your question to our development team since it is JScript related. They’ll get in touch with you in the close future.
Meanwhile you can find more info in our Programmers Guide
Thanks for the patience,
Juraj5 years ago in reply to: Secure Videos via Vimeo and FV-PlayerHi Hoshang,
My bad, it’s not available yet. The enhanced vimeo security feature will be released probably next week. We’ll keep you posted.
Thanks for being part of the Foliovision,
Juraj5 years ago in reply to: Secure Videos via Vimeo and FV-PlayerIf you want to find out more information about video security and encryption. You can read our How to secure your videos documentation
Making the web work for you,
Juraj5 years ago in reply to: Secure Videos via Vimeo and FV-PlayerHi Hoshang,
Sadly, Vimeo videos are currently downloadable with VideoDownloadHelper. To truly protect your videos from downloading you need to use some kind of encryption(for example AWS MediaConvert with CloudFront and S3).
However, FV Player does offer more security options for Vimeo hosted video than the basic Vimeo player. We are currently working on a big update for the security of Vimeo hosted videos. You can try it at:WP Admin dashboard -> Settings -> FV Player Pro -> Hosting -> Vimeo(Pro) by enabling the Enhance Security (beta) option.
(Please be aware that you need to have the Beta version enabled to do this. If you don’t know how to enable the Beta, please follow this guide)
We will keep you posted about any incoming Vimeo security updates.
Thanks,
Juraj- This reply was modified 5 years, 4 months ago by Juraj Kacaba.
Hi Johan,
Sorry for the late response. We’re glad you found a solution for AWS WAF.
I’ve forwarded your ticket to our senior programmer Martin. He’ll get in touch with you in the close future.
Thanks,
JurajHi Johan,
I’ve forwarded your request to our development team since it is CSS related. We’ll keep you posted.
Thanks,
Juraj5 years ago in reply to: Error loading trascriptHi Antonia,
I’ve forwarded your issue to our development team, I’ll write to this thread when anything new comes up related to your issue with transcript.
Yes, you need to have installed both FV Player Pro and FV Player. It’s caused by the fact that the Pro version works as an “add-on” to the free base FV Player core. So you need to have installed both if them to prevent any errors and issues.
Thanks,
JurajHi Hoshang,
Yes, it takes one or two days at maximum. We’ll start working on it immediately after your purchase. You can speed up the whole process by providing us the WordPress and AWS credentials right after the purchase to our e-mail.
Thanks for being part of the Foliovision,
Juraj5 years ago in reply to: Error loading trascriptHi Antonia,
To help you solve this issue we need more information.
Could you please provide us a link to the website with that particular problematic videos?Also your System info would be really helpful for us. You can find it at:
WP Admin back-end -> Settings -> FV Player Pro -> Tools -> System InfoThanks,
JurajHi Hoshang,
We’re pleased by your interest in our service.
Yes, the format of the videos encrypted by Elastic Transcoder and MediaConvert is basically the same. There’s no way to download video encrypted by one of these two services. We usually prefer MediaConvert over Elastic Transcoder because it’s easier to use and it supports all the newest standards such as 4K video.
To perform the set up we will need your AWS Credentials and Admin access to your WordPress site(we recommend our clients to send these credentials via revealit.me). All of our services include proper testing, which consists of posting an example HLS encrypted video on your website in this case. We will also describe you everything and offer your an e-mail support for few days to answer all your questions related to the service.
Thanks for being a part of Foliovision,
Juraj5 years ago in reply to: no advertisingHi Enrico,
We’ve tested the VAST url with our VAST TESTER and it was working just fine. Please make yourself sure you don’t have any ad-blocking software turned on. Also please test the url with our tester and tell us the results.
Thanks,
Juraj5 years ago in reply to: How can we add a vimeo channel?Hi William,
Sorry for the late response.
If you mean replacing the video source tag for [fv_player id=”xx”](you can see the form in the first screenshot). You need to use our fv player short-code editor, which you can find by clicking on the FV Player button in your WordPress post(second screenshot).
This way the source url of the video will be replaced by FV Player video database id.
Thanks,
JurajHi Chris,
We are happy that the Vimeo managed to resolve the issues within few hours. In the case any issues would still remain don’t hesitate and contact us via this forum.
Making the web work for you,
JurajHi Chris,
There could be possibly some problems on Vimeo’s side, but we will need more information to help you solve this issue.
Are your videos private on Vimeo?
A link to your website with that particular problematic video would be really helpful for us and a source Vimeo link to that same video may be helpful for us as well.If you want to speed up the process a little, you can also provide us your System info.
You can find your System info at:
WP Admin Dashboard -> Settings -> FV Player Pro -> Tools -> System info
You can simply copy it into this thread(we won’t publicly post any of your sensitive information, so there’s no need to worry)Thanks for being part fo the Foliovision,
Juraj5 years ago in reply to: Turn off YouTube monetization on some videosHi Deborah,
Which ads do you mean? If you mean the skippable video ads that appear at the beginning of the YT video. These one doesn’t appear since they are not part of Chromeless API that FV Player uses for YouTube videos.
On the other hand, the small “pop-up” ones do appear with FV Player. However, you’re able to hide them with the “Remove YouTube logo” option in the hosting settings. But be aware doing this can violate YouTube’s Terms of service so we don’t recommend to use it. Although it’s possible.
Thanks,
Juraj5 years ago in reply to: iPhone button spacing and timeline over videoHi John,
Thanks for the feedback!
The button spacing will be fixed in the new update of the FV Player.
If the video image ratio is 16:9 and the screen is 2:1 then there will be black bars on the sides of that video.
The issue with a timeline showing over the video can occur on iOS<12. Please try activating Alternative iOS fullscreen mode at:
Settings -> FV Player Pro -> Mobile Settings -> “Alternative iOS fullscreen mode and let us know if it helped.Thanks,
Juraj5 years ago in reply to: FV Player not working with Safari on MacHi Hoshang,
We’ve tested that and there are some issues with playback on Safari version 10.0.2. Please check your Safari version on Useragents and send us the version info.
Also please test playback on this video and let us know if the video playback works for you or not.
We are investigating what is causing these issues and we will let contact you in the close future with further information.
Thanks for your feedback!
Regards,
Juraj5 years ago in reply to: FV Player not working with Safari on MacHI Hoshang,
Are these problems with playback appearing only on Safari? Or do you experience similar problems on any other browser?
Best would be if you could provide us a link to your site with that affected video so we could check it.
Also please check your admin video checker and let us know what type of error appears in the checker on those videos. If you don’t know how, you can find a guide to that in “Serving Private Videos with Amazon S3” it’s at the very end of that guide as “Troubleshooting with Video Checker”.
Thanks,
Juraj5 years ago in reply to: hide video linkHi zdjabbarov,
No, you won’t hide the video link in the source HTML code by posting it as a playlist. Martin was talking about post content(the post content you can see while creating a new post in WordPress admin back-end)
To prevent having a video URL in your HTML source code you can do one of the things mentioned in our How to Protect Your Videos from Being Downloaded guide.
Thanks,
Juraj5 years ago in reply to: Sharing Buttons not working on ChromeHi Ebru,
if your page is http://tid.meb.gov.tr/gunluk-konusmalar/
We can see sharing buttons on your videos with tested browsers(Chrome, Safari, Firefox) with no problems.
Please check if you’re experiencing this issue on any other device.
Thanks,
Juraj5 years ago in reply to: Analytics Tracking on AMPHi Pranav,
Could you describe more closely what’s your issue with AMP?
What plugin do you use? Have you tried to test your pages via AMP tester?
Also, you can use our documentation to get more info about FV Player and AMP integration.
Thanks,
JurajHi Lawrence,
I’ve forwarded your ticket to the development team, one of them will get in touch with you in the close future.
To speed up the whole process could you please provide us your system info? (Simply copy it into this thread, we won’t publicly post any of your sensitive information)
You can find it at:
WP Admin dashboard -> Settings -> FV Player Pro -> Tools -> System infoAlso please tell us which particular AWS services do you use.
Thanks,
Juraj5 years ago in reply to: FV Player ID – ShortcodeHi Hoshang,
The shortcode represents something like a “link” to the particular video in your FV Player database and it’s own settings. You can actually access your database at: WP Admin dashboard -> FV Player where you can see all your posted videos and after clicking on any of them you can change their settings. (You can see it in the attached screenshot)
If you want to find shortcode reference, to change video settings right inside the post via shortcode. You can use our short-code reference.
Thanks,
Juraj5 years ago in reply to: Using AWS MediaConvert with FolioVisionHi Hoshang,
Yes, you need to have CORS headers enabled for the bucket where you want to store your .m3u8 files for the HLS and also you need to set up the headers for your server.
To do this follow step-by-step the guide Martin sent to you earlier.
1. You need to add those headers to your server response, there’s link a in that guide right under the header with a detailed guide. (you can actually see this link the screenshot)
2. You need to copy and insert that XML code into the bucket properties, it’s in-depth explained later in the guide
As we said earlier, it would be super time-consuming for all of us to explain everything to you step by step via this Forum. Please consider buying our MediaConvert HLS expert set-up. We are able to configure and properly test everything for you within a few hours.
Thanks,
Juraj5 years ago in reply to: Post table pro plugin supportHi Ebru,
I’ve forwarded your issue to our development team since it’s related to JScript. One of our programmers will get in touch with you later today.
If you want to speed up things a little you can provide us your system info, you can find it at:
WP Admin back-end -> Settings -> FV Player PRO -> Tools -> System infoand Check your template at Settings -> FV Player Pro -> Check template
I also have to inform you that we are able to guide you the core of the issue within free e-mail support,
but if you want us to fix the issue for you, you need to buy a Pro Support incident and we will log-in directly on your website and fix the problem within few hours.Thanks,
JurajHi Cat,
As I’ve written earlier, your system info would be very helpful for us. You can find it at:
WP Admin back-end -> Settings -> FV Player -> Tools -> System Info(You can simply copy it into this thread, we won’t post public any of your sensitive information)
Also, best would be if you could do a little testing on possible JavaScript errors. Simply please open the JavaScript console of your browser, here’s how: link
Then open the page with your video and play it. See if any error message for the subtitles comes up.
Thanks,
Juraj5 years ago in reply to: Using AWS MediaConvert with FolioVisionHi Hoshang,
I’ve forwarded your issue to our main programmer Martin, he will contact you in a close future with further information.
Thanks for the patience,
JurajHi egghead,
I’ve done another thoroughgoing testing, and I’ve got these results:
Firefox 47: Preroll is working properly, video is working for several seconds then the playback error occurs
Firefox 48: Preroll is working properly, video is sometimes working and sometimes the same thing as with the 47 version happens
Firefox 49-66: Everything is working fine
According to release notes for versions 48 and 49, there were done changes in HTML 5 video support. So that’s probably the reason.
I’ll forward this to our development team and contact you with the conclusion in the close future.
Thanks,
Juraj5 years ago in reply to: iphone audio-playlist issueHi Artur,
Thanks for contacting us, I’ve forwarded your ticket to our development team.
They will contact you in the close future.Thanks,
Juraj5 years ago in reply to: Using AWS MediaConvert with FolioVisionHi Hoshang,
In that case, could you please open your browser JavaScript console (here’s how: link ) and then insert the HLS URL into the “Video” field and see if you get some error?
By that, I’ve meant that we’ve done changes in documentation and in shortcode editor for the next FV Player update.
Thanks,
Juraj5 years ago in reply to: Using AWS MediaConvert with FolioVisionHi Hoshang,
No, you don’t need to fill any of the AWS Decoder settings. Our shortcode editor is responsive, so you need to fill the “Video” field first with an HLS URL ending with .m3u8 and than the “Encryption key” field appears at the very bottom. There you can insert the encryption key generated with our generator in that documentation page you’ve mentioned.
It’s basically the same as with the documentation I mentioned in my previous response. Based on your experience, we’ve decided to make significant changes in the way our shortcode editor works in the case users are trying to embed HLS stream. We are also preparing an announcement for those changes on our Weblog, it should be released next week. So you can check it regularly if you want to be in touch with all of our new improvements.
Thanks,
JurajHi Cat,
To help you solve this problem, we need to know which exact version of WordPress caused this issue. Could you please provide your System info for us? You can find it at:
WP Admin back-end -> Settings -> FV Player -> Tools -> System Info(You can simply copy it into this thread, we won’t post public any of your sensitive information)
For the subtitles, to insert subtitles to your video we recommend using our shortcode editor. There you can simply add .vtt files and select as which language the subtitles will show at CC menu. Here’s our documentation on that-link. Also please notice that you can open the shortcode editor via our FV Player database.
5 years ago in reply to: Using AWS MediaConvert with FolioVisionHi Hoshang,
Sorry for the misunderstanding on my side, you are right.
You don’t particularly need CloudFront to use MediaConvert encrypted HLS, but it solves the problem with file permissions you would need to fix in the case you don’t want to use CloudFront.
Although MediaConvert does work without CloudFront. We recommend using them together because as I said earlier, it fixes the problem with permissions and makes stream much faster all around the globe.
Anyway, thanks for the feedback! We’ve decided to make changes in the documentation based on your experience. Also, if you have any other questions feel free to ask.
Thanks,
Juraj5 years ago in reply to: Using AWS MediaConvert with FolioVisionHi Hoshang,
Actually, you need to use CloudFront.
As the guide says in step 21. “Make sure you are using a CloudFront distribution with your S3 bucket”.
The guide is long and it’s easy to overlook this, so we might tweak the guide in the future, thanks for the feedback.For the HLS decryption key:
You can use the generator in our documentation to generate the key(step 16) and then set the key into MediaConvert DRM encryption settings as the guide says.The AWS decoder is not related to MediaConvert, it’s part of the older AWS service called ElasticTranscoder.
Thanks,
Juraj5 years ago in reply to: VIMEO link not loading the FV PlayerHi Sebastian,
Thanks for the link you’ve provided, it’s helping us to understand the problem. We would also need your system info to check if everything is set right. Could you please provide it for us?
You can find it at:
WP Admin back-end -> Settings -> FV Player PRO -> Tools -> System infoYou can simply copy the whole info to this thread(we won’t post it public, so you don’t need to worry about any of your info)
Thanks for the fast co-operation,
Juraj5 years ago in reply to: Using AWS MediaConvert with FolioVisionHi Hoshang,
To use AWS MediaConvert you need to set-up S3 and Cloudfront first. MediaConvert only converts your videos to encrypted HLS, but you still need S3 to store those files and CloudFront to distribute those files.
Here are links for S3 Guide and here for Cloudfront Guide.
Those are really helpful in-depth step-by-step guides but since the whole AWS set-up is really time consuming process with a lot of small things that people can possibly miss we offer our clients the AWS Expert-set up service. We’re able to configure the services exactly for your needs. Live, within few hours with detailed end-user manual on how to use them.
Thanks,
Juraj- This reply was modified 5 years, 5 months ago by Juraj Kacaba.
5 years ago in reply to: VIMEO link not loading the FV PlayerHi mrsurfhunter,
If you insert Vimeo video by just simply copying the video url to our site, Vimeo will force to use their own player. That’s normal.
Do the Vimeo player show featured image normally, or the same thing happens as with the FV Player?
Please try to set o the Add featured image automatically option in Integrations/Compatability menu in FV Player Pro settings.
Link to your website with that problematic video would be helpful for us as well.
Thanks,
Juraj5 years ago in reply to: Play Button Icon on Play Bar is a Square5 years ago in reply to: Stop embaded video for another web siteHi Homa,
We’re still investigating your issue and we will contact you tomorrow with further information.
Thanks for the patience!
Juraj
5 years ago in reply to: Play Button Icon on Play Bar is a SquareHi Devin,
Please just go to:
WP Admin back-end -> Settings -> FV Player Pro and simply hit any Save all changes button.(don’t need to do any changes)This should solve the problem with script loading the CSS styles file with wrong path.
Thanks,
JurajHi egghead,
We’ve tested Firefox in version 48 for Windows XP/7/8/10 and have not experienced the issue with video not playing on FV Player but playing on Vimeo.
The fact is both FV Player and Vimeo videos work on Firefox 48 if you have At least Windows 8 or newer(and of course both FV Player and Vimeo don’t work on older versions of Windows). It’s caused by older versions of Windows not supporting certain video codecs, not by version of your browser.
As I said earlier we weren’t able to reproduce your issue, but we might be missing something, so you complete system info would be usefull.
You can find it at:
WP Admin back-end -> Settings -> FV Player Pro -> Tools -> System InfoAnd please add the version of operating system on which you are experiencing the issue.
Thanks,
JurajHi Andy,
We’re currently looking on this issue and Martin will contact you in the close future.
Thanks for the patience,
JurajHello Franco,
can you get some other stream to play? Such as https://video-dev.github.io/streams/x36xhzz/x36xhzz.m3u8
Can you get your live stream to play on your Android when you open it in the browser directly?
Thanks,
Juraj5 years ago in reply to: Strange category redirectionHi Saif,
To help you, we need to know what exactly is the category and what exactly is the URL. And how the URLs look when our plugin is enabled/disabled.
Thanks,
Juraj5 years ago in reply to: Border appearing using LightboxHi Hoshang,
This issue is probably caused by some of your plugins or by your theme using the FancyBox libraries. So, when you turn it off globally in FV Player settings, the other plugin/theme starts to miss the FancyBox’s JavaScript and will eventually break. Most of the time.
To clearly see what causes the issue, we need your system info.
You can find it at:
WP-Admin back-end -> Settings -> FV Player pro -> Tools -> System info
Just simply copy the whole info and paste it here. (it won’t be public)Thanks,
Juraj6 years ago in reply to: Integration with RCPHi Andrew,
Yes. As you said, although we have separate Pay per View add-on, there is still a RCP feature in the FV Player Pro core.
The problem is, that the feature supporting RCP in the FV Player Pro core is very out-dated and we are going to delete it in close future. That’s the reason why we don’t recommend using it at this state.
On the other hand, with the new Pay Per View add-on we’ve switched from RCP to EDD(Easy digital downloads) cause of their overall better pricing model(RCP is most of the time used to sell membership and EDD is developed for selling “products”. That’s the reason why EDD is much more convenient for selling video), user experience and much better integration with their own WordPress plugin.
Thanks,
Juraj- This reply was modified 5 years, 6 months ago by Juraj Kacaba.
6 years ago in reply to: Subtitle size problem on full screen.Hi Gbrother,
We’re happy the fullscreen fix worked. Thanks for giving us valuable feedback.
So, let’s get to the second “non-fullscreen bigger video size” problem.
We’ve inspected the problem on you website, done testing and found a CSS bug within FV Player. We’ve forwarded this issue to our development team, they are currently working on a solution for it. The fix for your problem will be part of the next FV Player update. Thanks for the feedback!
If there will be any new info on this issue, we will notify you.
Thanks,
Juraj6 years ago in reply to: Change domain not workingHi angel,
First of all, thanks for purchasing the PRO license.
Now to get to your problem. We’ve inspected your website. There’s clearly no possible problem with license not working on your sub-domain. The problem seems to be with your video hosting. What kind of hosting do you use for your videos?
Also, your system info would be helpful for us. You can find it at Settings -> FV Player Pro -> Tools -> System info you can copy the text here or export it as text file and send it to our mail
Thanks,
JurajHi Steven,
Just as you said, the fix will be part of the next FV Player update, so you don’t need to worry about this issue appearing again after updating your FV Player in the future.
Thanks and wish you luck,
Juraj6 years ago in reply to: Subtitle size problem on full screen.Hi Gbrother,
Thanks for using our player!
Now let’s get to your problem. As we can see you have a problem with size of your subtitles right? If this is the problem you can easily adjust size of the subtitles at:
WP Admin back-end -> Settings -> FV Player Pro -> Skin -> Subtitles.
There you can change font, size and background color of your subtitles.
If you want to personalize your subtitles even more(like change background opacity etc.) you can use our quick CSS reference at this link.
There’s even a reference for increasing the subtitle size only for fullscreen, here I pasted it for you:
.flowplayer.is-fullscreen .fp-subtitle .fp-subtitle-line { font-size: 250%; }
Thanks,
Juraj- This reply was modified 5 years, 6 months ago by Juraj Kacaba.
6 years ago in reply to: Issue with Live Stream on IE / Windows 10Hi Alex,
Im sorry I’ve somehow missed that the link is going to yahoo instead to our demo site, however this is the right link for the HLS stream demo. Also here’s a link to our documentation for HLS streaming – link
As i said earlier a link to your site with that problem would be really helpful for us. And your system info as well. You can find at: Settings -> Tools -> System info
Thanks,
Juraj6 years ago in reply to: CC Captions not showingHi Gillian,
sorry for the late response. We are very happy you found the solution for your problem. As you said. It was caused by hosting the .vtt files on different domain than the player, because .vtt files are subject to cross-domain security restrictions and that’s the reason why they won’t load automatically.
Thanks,
Juraj6 years ago in reply to: Light Box HelpHi Devin,
First of all, thanks for using our player! We really appreciate your work.
Not to get to your problem. Have you followed our guide when trying to set-up the lightbox feature? Here’s a link to it. Just please make sure everything is set right in you FV Player settings.If the issue still occurs there’s a chance it’s caused by some type of plugin conflict as you said. In this case we need to see your System Info. You can find it at Settings -> FV Player Pro -> Tools -> System info. Also, have you used the lightbox feature on you website before this issue happened? Or it’s the first time you are using lightbox on your site ever?
Thanks!
JurajHi Hugo,
First of all, we are really thankful for purchasing our product.
To get to your problem, have you followed our guide when you were setting-up the sticky video feature? You can find it here.
Shortly, If you want to use sticky video feature for that one video only, you need to turn in on in Post Interface Options. You can find it here:
WP Admin back-end -> Settings -> FV Player -> Post Interface Option . After that you will be able to turn on the feature while embedding the video to your posts via our short code editor.Otherwise, if you want to turn on this feature for all videos on your website simply turn it on in your skin editor. You can find it here: Settings > FV Player > Skin tab > Sticky Video and check the box Enable.
You can find the whole instructions with screenshots in the guide I’ve mentioned recently.
Thanks,
Juraj6 years ago in reply to: Issue with Live Stream on IE / Windows 10Hi Alex,
We’ve ran a quick test and we weren’t able to reproduce your issue. Could you please test if the same thing is happening with live stream demo on our site?
Also a link to your site with that particular problem and your full system info would be very helpful for us. You can find your system info at Settings -> Tools -> System info
Thanks,
Juraj- This reply was modified 5 years, 6 months ago by Juraj Kacaba.
Hi Steven,
so far we haven’t experienced this issue with our latest update. First things first: does this issue happen only with new videos or does it happen with old ones too?
If it happens only with the new ones please check these two settings: go to the Settings -> Post Interface options and make sure you have the Controlbar setting turned on. After that make sure that the same setting is turned on in the FV Player shortcode editor. You can check that while embedding the video in Options card in the editor.
If it happens on all of your videos, could you please provide a link for us with website with that particular problem? We could gain much more information from it.
Also you System info would be really helpful for us, you can find it at Settings -> Tools -> System info you can simply copy it and paste it here.Thanks,
Juraj6 years ago in reply to: left alignment (no wrap) problemHi leokorff,
There are several ways to insert CSS styles into you page, as we said in the article I’ve sent in the last reply, we recommend inserting these codes into your theme additional CSS. You can find that at you WordPress admin page at Appearance -> Customize ->Additional CSS.
Most of the themes offer this option for custom CSS.Thanks,
Juraj6 years ago in reply to: Query Strings Error Due to JavascriptHi Kenneth,
First of all, thanks for purchasing the pro version of our player!
We’ve checked your site and we discovered that the problem could possibly be with some of your CDN plugins deleting query strings versions. We have an article on that topic over here: https://foliovision.com/2017/06/wordpress-cdn-best-practices
Also for our further help we need your system info which you can find and at Settings -> FV Player PRO -> Tools. And also a link to a test page with that problem would be really helpful for us.
Thanks,
Juraj6 years ago in reply to: left alignment (no wrap) problemHi leokorff,
First of all, don’t worry about “await moderation” in the future, it just means a moderator needs to approve your post. So you did nothing wrong, I will delete the old post for you.
Lets get to your problem, to help you fix it, we made a quick css reference for you in the documentation at this link:https://foliovision.com/player/advanced/css-tips-and-fixes#no-text-aligment
Thanks,
JurajHi magentawave,
to set a HTML pop-up at the end of one video only you actually don’t need to write shortcodes at all. You can set up your HTML pop-ups at Settings -> FVPlayer -> “Action” where you can set up your pop-up by simply clicking “Add more pop-ups” and the shortcode will generate automatically.
After this just simply add the pop-up when embedding the video to your post by going to the “Actions” -> “End of the video” roll-up menu where you set “Show pop-up” and right under it is “End pop-up” roll down menu where you can choose from pop-ups that you’ve saved before in the settings.
After this the code will only look like this and the pop-up will appear only at the end of that single video:
[fvplayer id="xx"]
Actually all settings and attributes are saved into your own fvplayer database, so there is no need to write shortcodes manually for you.
Also please go to the Settings -> FV Player -> Setup tab -> Post Interface Options and make sure you have activated the Video Actions as it is said in the documentation you’ve linked before.
Thanks,
Juraj6 years ago in reply to: P2P supportHi Andrew,
What exactly do you mean by P2P Support? Could you provide us some more information, so we could answer you questions.
Thanks,
Juraj6 years ago in reply to: Google AnalyticsHi Neil,
I’ve done testing on your problem and sadly I wasn’t able to reproduce it. So I went through the Internet forums and I found out that Google Analytics doesn’t offer this kind of tracking for audio files out of the box. It does offer some as you can see when you compare your screenshot with our documentation, but some of them are apparently missing.
The possible solution I found for you is at this link: https://developers.google.com/analytics/devguides/collection/analyticsjs/eventsApparently you need to set up custom even measurement to track those informations. Also thanks for feedback on our documentation, we will have a look at that.
Thanks,
Juraj6 years ago in reply to: BunnyCDN & AWS URL Cross ConnectionHello Aniket,
Sadly I was not able to reproduce the issue you are experiencing. Please post content of Settings -> FV Player -> Tools -> System Info. I would like to see if all your FV Player plugins are on their latest versions and your settings as well.
Does the same issue occur if you post only BunnyCDN video on the site or only Amazon S3 video?
Thanks,
Juraj