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Facebook browser fails

[Solved]

Foliovision › Forums › FV Player › Troubleshooting › Facebook browser fails

  • Deborah 5 years, 1 month ago

    Hi all. I just discovered a new problem. When viewing a post linked from Facebook, the player hangs and will not play. For example try posts from Guitar Animal on Facebook. They link to our website for that post, but the videos will not play. I had this issue once before and was given this code to put in my child theme function.php. It’s worked great until now:

    //de register script to allow video player to work in facebook in app browser
    function wpc_extra_dequeue_unnecessary_scripts() {
    wp_dequeue_script( ‘et-core-common’ );
    wp_deregister_script( ‘et-core-common’ );
    }
    add_action( ‘wp_print_scripts’, ‘wpc_extra_dequeue_unnecessary_scripts’ );

    Any advice appreciated.

    Debbie McCormick

    https://guitaranimal.com

Viewing 5 replies - 1 through 5 (of 5 total)
  • Juraj Kacaba 5 years ago
    Avatar photo

    Hello Debbie,

    I’ve checked your website and the videos doesn’t work for us either. I’ve forwarded this topic to our development team. Martin will get in touch with you in the close future with more information.

    Thanks,
    Juraj

    Deborah 5 years ago

    Thank you. Looking forward to hearing back soon!

    Deborah 5 years ago

    Hi. Can I please get some help for this? Your last reply was over 3 days ago. We’re running FB ads on these posts and losing membership sign ups while the videos are not working. I’m willing to pay for priority support if need be.

    Martin 5 years ago

    Hello Deborah,

    I checked https://guitaranimal.com/ with mobile emulation, just to get some idea and I can see the error. It’s a YouTube video and it suffers from a bug which occurred due to YouTube API changes.

    We have fixed the issue with FV Player Pro 7.4.16.727, which was released on 2020/03/19.

    Thanks,
    Martin

    Deborah 5 years ago

    Ahah! Thank you. All set now.

Viewing 5 replies - 1 through 5 (of 5 total)
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