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Find Where to Download the Product I was Charged for

[Solved]

Foliovision › Forums › FV Player › How to … › Find Where to Download the Product I was Charged for

  • 203kconsultingpros 5 years, 2 months ago

    I was purchasing FVPlayer/Pro for $75 and never received an email confirming my purchase with instructions on how to download. I did confirm I was charged for the purchase…

Viewing 8 replies - 1 through 8 (of 8 total)
  • Juraj Kacaba 5 years ago
    Avatar photo

    Hello,

    I can’t find any active licenses nor payments under your account.

    Please check if you haven’t used any other account/e-mail in the payment.

    Thanks,
    Juraj

    203kconsultingpros 5 years ago

    No, I didn’t use any other email. I got the email saying I need to set my password and there’s a link which I clicked on thought I made an account. Also, I sent you proof Dominic’s debit card was charged. Please advise otherwise I will need to dispute it with the bank.

    203kconsultingpros 5 years ago

    It’s been a week or so and I still can’t download the product!

    Juraj Kacaba 5 years ago
    Avatar photo

    Hello,

    I’ve searched in recent purchased but I’m not able to find it without any information from you. What was the date of your purchase?

    Isn’t there a chance that you’ve sent the debit card info to our no-reply e-mail? Please send it one more time to our support e-mail

    We’re here to help you but we need at least some information to track down your purchase.

    Thanks,
    Juraj

    203kconsultingpros 5 years ago

    Sent! Thanks. Please let me know what else you need. I really need this product today.

    Martin 5 years ago

    Hello,

    we found that email, there is a screenshot of your https://foliovision.com/my-license page where you can see the “Download FV Player Pro” button.

    Also check our FV Player Pro guide here, you don’t have to download the ZIP file by hand: https://foliovision.com/player/basic-setup/installation/pro-extension

    However that license is on the co…..mt@aol.com email address.

    Please let us know if there are still some issues.

    Thanks,
    Martin

    203kconsultingpros 5 years ago

    Wow~ how did it get that email address? We haven’t used that one in years. Are you able to change it to the subject line one? I don’t know how we were your emails there then and not the aol one. I’m having trouble logging into the mail on aol.

    Martin 5 years ago

    Hello,

    if you buy without logging in, we use the email address provided by PayPal to setup the user account for you. Perhaps that’s the reason.

    Now we moved the license and the payment to your current account, so you can find everything on https://foliovision.com/my-license

    Please let us know if there is anything else.

    Thanks,
    Martin

Viewing 8 replies - 1 through 8 (of 8 total)
Reply To: Find Where to Download the Product I was Charged for



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