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VAST AD only appears in the upper left corner of the player

[Solved]

Foliovision › Forums › FV Player VAST › Troubleshooting › VAST AD only appears in the upper left corner of the player

Viewing 13 replies - 1 through 13 (of 13 total)
  • Juraj Kacaba 6 years ago
    Avatar photo

    Hello jpwilson,

    Thanks for reaching to us!

    I’ve checked your site and I can see the issue. Can you please send us your VAST tag for testing purposes?

    Thanks,
    Juraj

    Juraj Kacaba 6 years ago
    Avatar photo

    Hi jpwilson,

    Thanks for providing us the tag. I’ve tested it and it work fine so the problem will somewhere in your website.

    First of all, can you please provide us your system info? You can find it at:
    Settings -> FV Player Pro -> Tools -> System info

    You can simply copy the whole info into your reply, we won’t post it publicly.

    Thanks,
    Juraj

    jpwilson 6 years ago

    Per your request please see the system information. I get the same result no mater where I post/embed the player so it something will all the websites or something on my website that causes it display incorrectly everywhere?

    ( System Info removed )

    Thanks,
    Jp

    Juraj Kacaba 6 years ago
    Avatar photo

    Hello jpwilson,

    Thanks for the system info. We’re currently working on a fix for your issue. It should be ready by tomorrow, we’ll get in touch with you with more information.

    Thanks for being part of the Foliovision,
    Juraj

    Martin 6 years ago

    Hello JP,

    we have worked on a fix, please go to https://foliovision.com/my-licenses, hit the “Show Previous Version” button and you will get a link to download the new plugin version 7.4.14.727.

    You will have to first deactivate and delete the FV Player VAST plugin which you are using and then you will be able to install the new version from that ZIP file.

    This new version also fixes the issue of ad not playing for first-time visitors of the website who get sound blocked on autoplay videos.

    Please let us know if your issue is still not fixed with that new version.

    Thanks,
    Martin

    jpwilson 6 years ago

    Hello Juraj

    Installing this version of the plugin appears to have made the problem worse as the video still appears in the upper left corner of the video display and now “resume video” also appears on the screen while the pre-roll as is already playing? If you click on resume video it plays the regular video but reverts back to the pre-roll ad if you hit the volume button. You can retest using the previous links provided.

    Thanks,
    JP

    jpwilson 6 years ago

    Additionally if I enable the VAST ads for mobile devices, the video player on flashes dash:video file not found? I am using an qualified android device and have not been able to test on ios.

    Thanks,
    JP

    Martin 6 years ago

    Hello JP,

    it seems that when FV Player VAST inserts that ad, it’s unable to properly detect the player dimension. It appears that it’s related to the JavaScript code in your theme. Could you please try to switch your website to some default WordPress theme to see if the issue is present also there? WordPress also lets you preview different themes easily these days – without having to really switch the theme.

    I can see the bug with the resume button and will get it fixed next. It doesn’t appear on my test site and on foliovision.com as the ads are sized properly on it. But in edge case like yours it’s indeed a problem.

    Thanks,
    Martin

    Martin 6 years ago

    Hello JP,

    we have worked on a fix, Same as before – please go to https://foliovision.com/my-licenses, hit the “Show Previous Version” button and you will get a link to download the new plugin version 7.4.15.727.

    You will have to first deactivate and delete the FV Player VAST plugin which you are using and then you will be able to install the new version from that ZIP file.

    The sizing issue was related to some jQuery fullscreen plugin on your website.

    The issue with Resume button appearing was caused by your VAST ad code – it says the ad duration is zero.

    Let’s see if that fixes the Android issues as well.

    Thanks,
    Martin

    jpwilson 6 years ago

    OK so this update removed the “resume” button but the ad still only appears on the top letft of the screen. I will try loading a completely new Pre Roll ad and video to see if this has any effect. The pre-roll ad still does not work on android mobile or ios tablet?

    Thanks,
    Jp

    Martin 6 years ago

    Hello JP,

    please double check that you have the version 7.4.15.727. It shoud really fix that sizing issue.

    Android and iOS both work on my test site and foliovision.com. We will see if there is some specific issue in your case and if we can make a general fix for it.

    Thanks,
    Martin

    jpwilson 6 years ago

    Ok I downloaded and reinstalled the original plug in version which is why I got the same result. After installing the correct updated version the pre-roll ad appears correctly on all devices.

    Thanks,
    JP

    Martin 6 years ago

    Hello JP,

    I’m glad that it helped, we will release this new version at the start of next week for all our users.

    Thanks,
    Martin

Viewing 13 replies - 1 through 13 (of 13 total)
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