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Hello, the transcript is no longer available after a recent domain change (I purchased the new domain validation for fv player)
Now I cannot see any transcripts anymore. They are still visible in the video settings, but you can’t actually turn them on.Please help me fix this issue as quickly as possible.
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I found the problem. all the links to the subtitles in the settings were still linking to the old domain. I have to change them all.
I have discovered a new issue. The transcripts are working fine, But now the subtitles just don’t show. They are using the same links as the transcripts so that should not be an issue.
Also, I cannot add any new videos. The windows pops up, but it doesn’t allow me to add any media.
Hello Jeongseung,
Can you please provide us a link to your website with such a problematic video? I can’t imagine any reason for them not to work if transcript feature is working fine. I would like to check your website for possible JScript errors.
What do you exactly mean by being unable to add new videos? Does FV Player Video editor show to you or not? Or you’re unable to save settings that you fill into the editor (source url, subtitles url, etc.)?
Thanks,
Juraj
the site is buttertongue.co.kr . A video with a transcript and two subtitles should be available on the homepage.
I can click the “add new” button and open the window, but I cannot click on “add video”, “add transcript” or “add subtitle” etc.
The upload issue has also been resolved after some work done on the hosting side of things.
Hello Jeongseung,
We’re glad that the issue has been resolved. If you’ll run into any issues in the future, don’t hesitate to contact us!
Thanks,
Juraj
