Hello,

I couldn’t find any video embedded with FV Player on your website.

Can you please provide us a link directly to a page on your website with video embedded on it?

Thanks,
Juraj

Hello Cirdec,

Thanks for reaching to us!

Yes, you can use multiple features at the same time without any issues.

Let us know if you have any additional questions

Thanks,
Juraj

Hello John,

What the domain name of your website? Let us know and we’ll check our licensing logs.

Also, please try re-installing both FV Player and FV Player Pro. WordPress will warn you that you might loose saved settings, but that’s not the case with FV Player.

Let us know if it has helped.

Thanks,
Juraj

Hello Girish,

This idea seems really interesting to us. Thanks for sharing!

Our player does support custom html pop-ups but these can be shown only at the end of the video. I’ll discuss this with our development team.

Perhaps, would you be interested in paid custom development? Let us know, thanks!

Making the web work for you,
Juraj

Hello Jose,

What your domain name registered to the license? Thanks!

Making the web work for you,
Juraj

Hello Alessandro,

To install the beta version that Martin has send you, you need to deactivate and delete both FV Player and FV Player Pro. WordPress will warn you that you might loose some data but that’s not the case with FV Player.

Thanks,
Juraj

Hello Billal,

Sorry, we were offline during weekend. We’ve added 5 more days to your license. Thanks for using our player.

Making the web work for you,
Juraj

Hello Nikolaos,

In that case please try disable this option. Let us know if it worked!

Thanks,
Juraj

Hello Eleonora,

Sorry for late reply. We were offline during weekend.

Regarding your first question, there aren’t any special settings that need to be configured for FV Player. Just make sure that the VAST wrapper is enabled and player type is set to “Another VAST-Compatible Player” option.

I’ve done more testing today and found an error. It looks like both ads provided by ExoClick (your and our test one) experience similar issues. Player occasionally loads them and they work fine but most of the time player gets empty VAST response and automatically skips the ad. I’ve sent report to our development team. We’ll keep you posted about it.

I was confused because when I tried testing your ad with our VAST tester on Friday, it worked right away without any issues.

Sorry for inconvenience.

Thanks,
Juraj

Hello Nikolas,

Are you using any kind of caching plugin on your website? If yes, please check if it’s not removing query string from your static resources.

Thanks,
Juraj

Hello Mitchel,

Thanks for reaching to us!

If your range of outputs is for example from 1080p down to 360p there is no need to add any more outputs based on our experience.

You can add 270p for old mobile devices with slow internet connection however most mobile devices with mobile connection can play 360p videos without any issues nowadays.

Thanks,
Juraj

Hello Johnny,

Thanks for reaching to us!

Our team is currently looking into issues with PayPal. Sorry for inconvenience.

If the issue won’t be fixed today we’ll give you few more days to your licenses for free so you can renew for lowered price after.

Thanks,
Juraj

Hello Roxanne,

Thanks fro letting us know about absence of Africa region!

I’ll forward this thread to our development team for a fix. We always try to cover all regions within AWS.

Thanks,
Juraj

Hello Joe,

Thanks for reaching to us!

Are you using any other ad-serving plugin? If yes, please try turning it off for a moment and recreate the issue. Let us know if anything changes.

Thanks,
Juraj

Hello Jacques,

Perhaps the crossdomain.xml file is in a wrong format or you’ve entered CORS policies into wrong place within AWS. If they were set properly our Admin Video checker would recognize it. Please check your settings.

The mime type can be fixed in your source S3 bucket. You can find more info regarding this in this guide.

Thanks,
Juraj

Hello Jacques,

Please turn on our Admin Video Checker and check that problematic HLS stream with it. Let us know what does it say.

Thanks,
Juraj

Hello Ivan,

I’ve done testing on every Android 4.4.4 devices that is available to me with different browser (mozzila, chrome) but I haven’t run into any issues on your website.

Best for us could be if your friend could help us with debug right on how smart TV.

Thanks,
Juraj

Hello Tina,

I’ve done some testing and found issues when you try to mix Youtube videos with Vimeo playlist(and other way around). I’ve forwarded that to our development team fro a check. We’ll get in touch with you in the close future with more information.

Right now to mix Youtube and Video videos in one playlist you need to embed every video to the playlist manually.

Thanks,
Juraj

Hello,

Thanks for reaching to us!

As long as your staging domain is a subdomain to the actual live domain everything should work without any issues.

What exact kind of issue do you experience with VAST? Please let us know more info, we’re here to help you solve it.

Thanks,
Juraj

Hello Carlos,

Thanks for reaching to us!

So, you’re using our tabs playlist style and you want to show the tabs under the player, right?

Making the web work for you,
Juraj

Hello Crystal,

The first video file might be corrupted. Here’s a source link for it. as you can see even playing the video directly through browser won’t show you picture. It might be caused by the fact that it is hosted as http and loaded over https as mixed content.

Same goes for the second video.

Thanks,
Juraj

Hello Deewin,

Our player does support Custom HTML pop-ups so it’s basically up to you to decide what will be part of post-roll pop-up.

However, FV Player doesn’t support similar automatised video recommendations.

Thanks,
Juraj

Hello Ivan,

I’ve checked your website and there aren’t any errors or issues.

Is there a chance to get os info of that smart tv?

Also please send your friends this website: http://www.whatsmyua.info to copy and send the info to you. Then please include that to you reply.

After we check what browser does the tv use, we can start testing.

Thanks,
Juraj

Hello Fabian,

Thanks for reaching to us!

Renewal cost for 5 domains is $88 before expiration.

We don’t keep track of how much licenses client actually uses since he can add/remove or change these domain names anytime and it would make a huge mess in our licensing system.

Also it is much more convenient for our users to keep track of only one single renewal date than keeping in mind every date the’ve registered new domain into their license.

Let us know if you have any other questions!

Thanks,
Juraj

Hello Crystal,

Could you please provide us a link to your website with such a problematic video on it? We would like to check it.

Thanks,
Juraj

Hello yairbr,

Thanks for reaching to us!

Yes, our player does support a simple download button.

You just need to set it up and then your authors will need to write a little shortcodes very similar to the original FV Player ones. You can send them this guide.

Let us know if any part of the guide is unclear for you!

Thanks,
Juraj

Hello Chris,

You can deliver live streams via both HLS and RTMP with FV Player.

However we strongly recommend to use HLS since use of RTMP for web video is not recommended as it requires Flash and thus it won’t play on mobile devices.

Let us know if you have any additional questions!

Thanks,
Juraj

Hello Crystal,

Does the splash image URL fill-in automatically in your FV Player editor or not? If not please try following:

1. Open your browser console
2. Insert video into FV Player editor and recreate the issue
3. Check if any error appear in the console log

If yes, please copy the log into your reply.

Thanks,
Juraj

Hello Crystal,

Thanks for your warm words! We’re here to help you anytime.

Try following:

1. Copy and delete the licensing key from your FV Player settings
2. Save your settings without the license key
3. Insert you license key again
4. Save your FV Player settings

If this won’t help please do this:
1. Install this plugin https://wordpress.org/plugins/log-http-requests/
2. Go to wp-admin -> Settings -> Log HTTP Requests and look for the FV Licensing check HTTP request.

If your server is blocking access for our license checking server there should be more information about it.

Thanks,
Juraj

Hello Csaba,

Thanks for reaching to us!

Isn’t there a chance that you’ve used different e-mail address during the initial FV Player payment? I can see two renewal payments under info@fcw.SK but no initial FV Player purchase.

If yes, please let us know. We’ll move these two payments to your initial account.

Thanks,
Juraj

Hello Edgar,

Can you please provide us a link to your website so we can test it. Also, what kind of mobile device and browser do you use? Does this issue occur on both iOS/Android?

Thanks,
Juraj

Hello xiaoyuhsj,

Youtube blocks ads on videos that are embedded outside their own player.

Thanks,
Juraj

Hello Fabian,

I’ve tested the file and it works without any issues.

Thanks,
Juraj

Hello Arthur,

Please try checking that video with your browsers JScript console. If you don’t know hot to use console you can follow this guide. Open your console and try to recreate the issue.

If any error appears in the log, please copy its content to your reply.

Thanks,
Juraj

Hello Greyson,

Does this issue also appear on video files or it’s connected only to audio files?

Thanks,
Juraj

Hello nitin,

Thanks for reaching to us!

If you have set titles to your videos, context menu should show them when you click on the “item” button.

That’s how it works in FV Player since showing full video title directly in the controlbar would take too much space.

Thanks,
Juraj

Hello Deewin,

Do you want to show the large play button and controlbar or you want to show controlbar instead of the large play button?

Thanks,
Juraj

Hello Fabian,

We don’t have any experience with wasabi hosting but if it follow basic standards there shouldn’t be any significant issues.

Perhaps, if you could provide us a public wasabi link, we can test it for you.

Thanks,
Juraj

Hello Deewin,

Oh yes, thanks for reminding me! I’m glad that the CSS has worked for you.

I’ll have questions in the future, don’t hesitate to ask!

Making the web work for you,
Juraj

Hello Nikolaos,

Please try going to: WP Admin -> Settings -> FV Player Pro -> Check Template

and let us know if the error log says anything.

Also you can try reinstalling FV Player. To completely reinstall it you’ll need to deactivate and delete both FV Player and FV Player Pro. WordPress will warn you that you might loose some saved settings, but that’s not the case with FV Player.

Thanks,
Juraj

Hello Deewin,

Thanks for sharing this to us.

I’ll discuss it with our development team and we’ll eventually include it to our CSS tips and fixes.

Thanks!

Making the web work for you,
Juraj

Hello Deewin,

For FV Vast license applies the same conditions as for the FV Player license. It’s a lifetime with update and support yearly subscription.

After the first year, you can use your FV Vast license without any issues, only difference is that you won’t have access to new updates.

Thanks for reaching to us,
Juraj

Hello Deewin,

Thanks for reaching to us!

To enable quality switching your videos need to be on the same URL as the guide that you’ve mentioned says.

I can discuss our possibilities regarding this feature with our development team.

Also, quality switching on FV Player works automatically without any flaws with different hosting options like Vimeo or AWS(HLS in general). We also strongly recommend to use AWS if you want to secure your video with encryption. AWS allows you to host, stream and encrypt your videos within one roof.

Although setting up AWS services can seem quite complicated we offer really detailed documentation for our users.

Let us know what do you think!

Thanks,
Juraj

Thanks,
Juraj

Hello Jp,

We’re glad that you’ve found a solution!

If you’ll run into any issues in the future, don’t hesitate to contact us!

Thanks,
Juraj

Hello Rhys,

As usual, our whole support team will be available to him. Me and our Senior Programmer Martin for technical support and Alec for the business side of it.

Best way to contact us is really via our support e-mail.

Thanks,
Juraj