Hi Stuart,

So If you understand properly, your admin checker says the video is fine but it won’t play, right?

Can you please send us a link to your website with that particular video embedded on it?

Thanks for using our player,
Juraj

For the pop-up blocking issue please follow these steps:

1. Open your website

2. Open a javascript console in your browser.
Here’s how:
https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

3. Repeat your action and check if some error appears

Thanks,
Juraj

Hi Serii,

I’m afraid most of your requests are custom development.

It would require a development budget to implement some of your requests. If you would like a detailed estimate for implementing your additional functionality, please pick up a Pro Support incident.

Making the web work for you, Juraj

• This reply was modified 5 years, 2 months ago by Alec Kinnear.

Hi Danielle,

Currently there are no options to change the look of DRM text.

The issue with DRM text is that we don’t want to inconvenience existing users with it but keep it visible at the same time.

If you have any suggestions what we could do to improve our DRM text feature, let us know and we will discuss it with our development team.

Thanks for being part of the Foliovision,
Juraj

Hello Manish,

so when you enter the new video information in the FV Player Editor and hit to Insert it doesn’t work?

Please send over the information from Settings -> FV Player Pro -> Tools -> System Info.

Can you use the wp-admin -> FV Player -> Import function with the code which you posted in your first message here? That did work for me and it should work for you as well if it was just some JavaScript error.

Can you open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error?

Are you able to check the PHP error logs? Simply repeat your action and see what was added to the logs. You should be albe to see there with this plugin: https://wordpress.org/plugins/error-log-monitor/

Thanks,
Juraj

Hi Philip,

Nice questions. Thanks for asking!

It depends what do you mean by an “ad”. If you mean VAST ads you can easily set multiple ads for a single video with our FV VAST plugin. We call them waterfall ads.

It’s little different in terms of simple html ads and pop-ups which we use to call “Actions”. You can set them as pre-roll, mid-roll and etc.

If you want to find our more info about our FV VAST and waterfall ads you can visit our VAST documentation.

Let us know if you have any other question!

Making the web work for you,
Juraj

• This reply was modified 5 years, 2 months ago by Alec Kinnear. Reason: poor tone, incorrect information

Thanks sumit!

Make sure to check out our FV Player if you want to find out more about our work!

Making the web work for you,
Juraj

Hello Dennis,

We’re sorry for the issues that you’re experiencing.

Can you please send us a link to your website with such a problematic video on it?

Also, your system info could be really beneficial for us. You can find it at:
Settings -> FV Player Pro -> Tools -> System info
You can simply copy the whole system info here.

Thanks for being part of the Foliovision,
Juraj

Hi Neil,

Nice! Thanks for letting us know.

No problem with that, take your time to test everything properly. We’ll wait for the information.

If there would be anything unclear to you, don’t hesitate to ask us. We’re here to answer your questions.

Thanks,
Juraj

Hi Neil,

Also few more questions:

Which browser do you use?

Could you please also test if this same issue appears on iOS, please?

And the last one. Please open a page with such a problematic video in any browser. Click right and select “Inspect” or open Developers tools in menu(depends on your browser). Then find and open the “Network” tab and play the video. You will see how video segments are loading one by one. When the buffering stops working there should be some errors appearing in the network tab. Please take a screenshot of them and send it to us.

Thanks for co-operation,
Juraj

I would also recommend to contact WPML Multilingual CMS developers.

I suggest they’ll have more information about what they changed in the newest version of their plugin that could possibly cause these issues.

Thanks for using our player,
Juraj

Hello Girish,

We’ve in-depth checked the multiple audio tracks support on iOS and we’ve found properties with which we actually can control audio tracks.

Mistake was on our side and it was caused by Apple’s inadequate documentation. As you can see here. So, we’ll add support for multiple audio tracks to iOS in close future.

I’ve discussed the implementation time possibilities with our development team and unfortunately our list too hot at the moment. Although I can’t guarantee the exact time, the multiple audio track support for iOS may be released within couple of weeks. I’ll keep you posted about the process.

Thanks for bringing this topic to us,
Juraj

Hi AI,

Okay, thanks! We are going to communicate through email now.

Thanks fro being part of the Foliovision,
Juraj

Hi Mitchell,

FV Player saves it’s styles to a static file by default. Maybe your staging site uses some cache cleaner or optimization plugin that deletes these files. To prevent FV Player from using static file you can go to:

Settings -> FV Player Pro -> Integration/Compatibility -> Disable saving skin CSS to a static file turn this setting on and icons should appear again.

Thanks for using our player,
Juraj

Hi Girish,

That sounds really nice!

I’ve forwarded this thread to our CEO Alec. He’ll get in touch with you in the close future to discuss the price and possibilities.

Thanks for using our plugin and being part of the Foliovision,
Juraj

Hi Vj,

Can you please send us your .VTT file for testing? What exact is the issue that you have? Try describing it little more for us, so we will be able to help you solve it.

Thanks,
Juraj

Hello,

Google Drive don’t support HLS streaming so there’s no way to server encrypted videos via Google Drive. If you want to secure your videos you can use AWS S3 with or without CloudFront. If you wan to find more info about AWS you can visit our hosting documentation.

Let us know if there’s anything with AWS still unclear to you.

Thanks for using our plugin,
Juraj

Hi mutu,

Thanks for all the info. To solve the square icons issue please try following:

1- Try saving your settings once again. Just go to Settings -> FV Player and hit whichever Save button. This will re-save your settings and icons should start working fine again.

If icons won’t start working properly even after re-saving your settings proceed to the next step.

2- Go to: Settings -> FV Player -> Integrations/Compatiblity -> Disable saving skin CSS to a static file. Turn on this setting and icons should work fine again.

Let us know if any of the solutions worked.

Thanks for using our player,
Juraj

Hi Mitchell,

We’re glad that you managed to find the solution. Let us know if you have any other questions about Vimeo.

Thanks,
Juraj

Hi Girish,

Yes, that is basically true.

Multiple audio tracks are supported only on browsers which support HLS playback with HLS.js library. Because of the core device restrictions Apple devices will automatically choose the audio track based on your OS settings.

Thanks for reminding us, we’ll add that to our documentation.

Making the web work for you,
Juraj

Hi Håvard,

We’ve done testing and unfortunately it looks like we won’t be able to implement Chromecast support for iOS. As it turned out Google is limiting Chromecast on iOS to work only with their own 3rd party apps(like Youtbe etc.).

There’s probably now way for us to implement this at this moment. We’ll wait and closely watch all info from Google about Chromecast.

We’ll keep you posted if anything new appears.

Making the web work for you,
Juraj

Hi Capan,

Unfortunately, removing suggestions from Youtube videos is impossible for us, these things are “hardcoded” into the Youtube’s API and you would most probably break Youtube’s terms of use.

The only way how to get the off is to change the video end time to 5 seconds before original end so the suggestion won’t get a chance to appear.

Let us know if you have any other questions about Youtube videos.

Thanks for reaching to us,
Juraj

Hi Capan,

Can you please send us the ad code for testing purposes?

Thanks for nice and fast communication,
Juraj

Hi Philip,

I’ve tested three videos on your website and I haven’t experienced any stuttering or lagging. Everything seems to work just fine.

Are you that it is not caused by the speed of your internet connection? I’ll discuss this with our Senior programmer to check if there are any possible performance issues, but for now I can’t find any other explanation.

However, I’ve noticed something different. When I visit the video that you’ve sent me the login form pop-up appears even when I am logged in to the account that you’ve provided me.

I’ll do little more testing tomorrow and I’ll keep you posted.

Thanks for using our plugin,
Juraj

Hi Capan,

I can see in your system info and in HTML code of your page that you have set value 0 to both width and height in your ad settings. What was the reason for doing this?

Please try setting it to something usual like 468×60 and tell us please if it worked.

Thanks,
Juraj

Hi Capan,

Thanks for the system info! I was unable to reproduce the issue and it is something completely new for us. Please visit our homepage(foliovision.com) and tell us if you experience that same issue on our homepage as well.

Thanks for contacting us,
Juraj

Hi Edward,

Try checking your page builder settings. There should be anything like “automatic text block formatting”.

Thanks,
Juraj

Hi Devin,

To troubleshoot the issue please go to:
Settings -> FV Player Pro -> Hosting -> Vimeo (Pro).

There should be a message like “There were 101 API errors”, so click the (show) link next to it and let us know what you see.

Also enable Settings -> FV Player Pro -> Pro Features -> Debug -> Verbose.

It might be there is a dead Vimeo video somewhere in your database for which FV Player keeps trying to get the splash screen. Vimeo doesn’t like that behaviour and will ban your server IP from using their API – just like they did.

Deleting a “dead” empty videos from your database should fix this issue.

Thanks,
Juraj

Hi Andrew,

Please try turning on “Auto buffering” in the FV Player settings. You can easily find it at:

WP Admin Dashboard -> Settings -> FV Player Pro -> Sitewide FV Player Defaults -> Auto buffering

Let us know if this setting helped to solve your problems with video buffering on Chrome.

Thanks,
Juraj

Hi Hasan,

Can you please copy the error info here for us? With this little information we are unable to find what is causing the error.

Thanks for using our plugin,
Juraj

Hi Edward,

How many videos do you have in that playlist in the back-end? You can find it in your FV Video database at:

WP Admin dashboard -> FV Player(icon at sidebar)

Now simply scroll through your saved videos and find the playlist by the id. There you can edit it(remove/add videos) top it.

Let us know if this worked for you or if there’s any other problem.

Thanks,
Juraj

Hello Girish,

This feature request sound interesting to me. However, we are currently working on other more important features.

We are for sure able to implement this feature for you as part of paid custom development. Let me know if you are interested. If yes, I’ll forward this thread to our Creative Director Alec to discuss the price,

Thanks for using our plugin,
Juraj

Hi encodia,

The link was removed.

It was just a temporary glitch. We’re still testing our servers and we’ve experienced some issues with cache overload. We’ve fixed everything so it won’t happen again.

Thanks for understanding,
Juraj

Hi Mark,

We’re sorry for the issues that you’re experiencing. Can you please send us a link to your website for testing purposes?

Thanks for being part of the Foliovision,
Juraj

Hi Matt,

Pleasure is on our side. Thanks for using our player!

Making the web work for you,
Juraj

Hi Nicola,

Vimeo videos should work fine again. If any issue appears again, please let us know. Thanks for patience.

Making the web work for you,
Juraj

Hi Gbrother,

Vimeo videos should work fine again. If any issue appears again, please let us know. Thanks!

Making the web work for you,
Juraj

Hi Encodia,

Yes, the issue is solved now and Vimeo videos should work fine. If any issue appears, please let us know.

Thanks,
Juraj

Hi John,

Vimeo videos should be working fine again. If you experience any issue let us know. Thanks!

Making the web work for you,
Juraj

Hi Ansgar,

Vimeo videos should be working fine again. Let us know if you experience any issue.

Thanks for patience,
Juraj

Hi Leho,

Yes, the Vimeo ones are going through our server which is parsing information from Vimeo. There was an issues between these two servers which caused playback errors.

We’re working on a permanent solution to prevent this from happening again in the future.

Thanks,
Juraj

Hi Leeho,

Yes it was a fairly big and global problem. However, we’ve managed to solve the main issue and Vimeo videos should be working fine again.

Let us know if everything is working fine on your side. Thanks!

Making the web work for you,
Juraj

Hi encodia,

The url should not be visible now.

Thanks,
Juraj

Hi egghead,

Thanks for all the valuable information. We’re currently investigating on what is causing these parsing issues with Vimeo videos. It seems like Vimeo has suddenly changed some of their settings.

We’re constantly working to fix these issues as soon as possible. We’ll keep you posted and inform you about the process throughout the day.

Thanks for the patience we’re trying our best,
Juraj

Hi Akanit,

Thanks for all the valuable information. We’re currently investigating on what is causing these parsing issues with Vimeo videos. It seems like Vimeo has suddenly changed some of their settings.

We’re constantly working to fix these issues as soon as possible. We’ll keep you posted and inform you about the process throughout the day.

Thanks for the patience we’re trying our best,
Juraj

Hi Gbrother,

Thanks for all the valuable information. We’re currently investigating on what is causing these parsing issues with Vimeo videos. It seems like Vimeo has suddenly changed some of their settings.

We’re constantly working to fix these issues as soon as possible. We’ll keep you posted and inform you about the process throughout the day.

Thanks for the patience we’re trying our best,
Juraj

Hi John,

Thanks for all the valuable information. We’re currently investigating on what is causing these parsing issues with Vimeo videos. It seems like Vimeo has suddenly changed some of their settings.

We’re constantly working to fix these issues as soon as possible. We’ll keep you posted and inform you about the process throughout the day.

Thanks for the patience,
Juraj

Hi Philip,

Thanks for all the valuable information. We’re currently investigating on what is causing these parsing issues with Vimeo videos. It seems like Vimeo has suddenly changed some of their settings.

We’re constantly working to fix these issues as soon as possible. We’ll keep you posted and inform you about the process throughout the day.

Thanks for the patience,
Juraj

Hi CXL,

Thanks for all the valuable information. We’re currently investigating in what is causing these parsing issues with Vimeo videos. It seems like Vimeo has suddenly changes their settings.

We’re constantly working to fix these issues as soon as possible. We’ll keep you posted and inform you about the process throughout the day.

Thanks for the patience,
Juraj