No sound, player graphics don’t show

[Solved]

Calvin 4 years, 8 months ago

Is something going on with the plugin?

Suddenly none of my videos have sound. I have verified that the sound still plays when view the videos on the youtube page. But no sound on the FV player. Also the graphics on the player have been replaced with box outlines. See attached image. If you want to see it in action try this page: https://oneminuteof.tv/sea-oats-play-with-the-sunlight-on-bird-island/

Screenshot-77

Viewing 3 replies - 1 through 3 (of 3 total)

Calvin 5 years ago

hmmm i was given custom plugin zip file to fix another problem and now the problem seems to have gone away. The sound was muted and i just didn’t notice it because of the graphic image problem. But everything seems to be working correctly now.

Juraj Kacaba 5 years ago

Hello Calvin,

Have you recently installed any new plugin that could possibly run into issues with our player’s CSS?

If you run into similar issues in the future please turn on this setting:
Settings -> FV Player Pro -> Integrations/Compatibility -> Disable saving skin CSS to a static file

Thanks,
Juraj

Calvin 5 years ago

i will try that if the problem reappears. thanks

Viewing 3 replies - 1 through 3 (of 3 total)