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in https, video works on desktop, but not on mobile device

[Solved]

Foliovision › Forums › FV Player › Troubleshooting › in https, video works on desktop, but not on mobile device

  • dale55 10 years, 5 months ago

    I recently purchased an SSL certificate and switched to a secure site.

    Using WordPress plugin, videos still work on desktop, but not on samsung s3 or other phones I tested.

    Also, to test, I switched back to http and video once again worked on smart phones.

    Here is example:
    https://www.lifeleap.org/mastery/

    I have this in my WordPress post: [fvplayer src='//cdn.foliovision.com/videos/mastery2014/mastery.mp4' width=642 height=480 splash='//cdn.foliovision.com/images/video/mastery-splash.jpg' splashend=show]

    The page is showing up with no ssl certificate errors – I just get a message stating the video won’t play.

    Thanks for any suggestions on getting this fixed.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Martin 10 years ago

    Hello dale55,

    I tried to play it on our HTTPS website and it worked on an Android phone.

    Could you please post the video on some test page, so we can check it right there?

    Could you please post the exact user agent string of your Samsung S3? Simply visit this page and copy the User Agent String here: http://www.whatsmyuseragent.com/

    Thanks,
    Martin

    dale55 10 years ago

    Martin,

    My apologies – I had to get the video working on the first link I sent to you, so I am using a hosted service on that particular page (which is only a temporary fix).

    Here is a link to the new test page I created with Flowplayer WP Plugin:
    https://www.lifeleap.org/flowvideo/

    The video was just encoded with HandBrake, using the “web optimized” setting, so I don’t believe it’s an issue with the video.

    The video shows on the test page, but when clicked, it states “Cannot play video – Sorry, this video cannot be played”

    The phone I have now for testing is a Samsung S2. When testing, videos work fine for the phone on foliovision.com (which ironically and thankfully is SSL)

    The video installed on our site worked fine too, using WP Flowplayer Plugin, before we converted to a secure server (SSL).

    Here’s the user agent string:

    Mozilla/5.0
    (Linux; U;
    Android 2.3.6;
    en-us; SGH-
    S959G Build/
    GINGERBREAD)
    AppleWebKit/
    533.1 (KHTML,
    like Gecko)
    Version/4.0
    Mobile Safari/
    533.1

    Thank you for any suggestions in helping me to get this resolved.

    Also, please let me know if your license covers both standard players and WordPress players, or if I need to purchase separate licences.

    dale55 10 years ago

    Martin,

    I got video working fine on mobile now! Thanks for the support.

    I stumbled across your post here:
    https://foliovision.com/2014/05/video-wordcamp-presentation

    Although I’ve been using HandBrake for some time, it’s the most informative article I’ve found so far. I duplicated the settings you recommended, re-uploaded the video, and it works great now.

    Please let me know about the license question.

    Also, any ETA on when the WP Pro Plugin will be able to embed YouTube Videos?

    Thanks Again!

    Alec Kinnear 10 years ago
    Avatar photo

    Hi Dale,

    FV Player Pro embeds YouTube video now with API and full functionality. Here is detailed documentation on how to do full YouTube integration: https://foliovision.com/player/youtube-with-flowplayer

    Our player and our license is WordPress only. Only our license will work on our player and no other Flowplayer licenses will work with our license (all Flowplayer based licenses are product specific). We do offer crossgrades so if you have an existing Flowplayer 5 or JWplayer license please get in touch.

    Making the web work for you, Alec

    Namo 5 years ago

    Hello Sir,
    I recently purchased FVPlayer Pro plugin. I use API to embed youtube videos. They work great no desktop, but they don’t load on mobile. The audio loads but the video keeps buffering. Can you please offer any advice. Here is a link to my youtube videos which does not work on mobile: https://kurdemy.net/lessons/%d9%88%d8%a7%d9%86%db%95%db%8c-%d8%af%d9%88%d9%88%db%95%d9%85/
    Thanks

    Juraj Kacaba 5 years ago
    Avatar photo

    Hello Namo,

    Thanks for providing us a link! I’ve checked your website with both Safari and Chrome and it works fine for me. Can you please provide us you user agent info? Please visit this website with the device that you experience these issues on, copy the info and paste it into your reply. Thanks!

    Making the web work for you,
    Juraj

Viewing 6 replies - 1 through 6 (of 6 total)
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