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Hi,
We have an issue with video on iPhone, there’s no sound. Auto play is off. Also no sound on Safari on desktop.
Can you please advise how to proceed?Regards,
Ellie
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Hello ArchiveEllie,
Does this issue occur only with Safari? If yes please open your JScript console in your Safari and recreate the issue. If any error appears please include it in your reply, thanks!
Making the web work for you,
Juraj
Hi Juraj,
On mobile(iphone) it happens on both Safari and Chrome.
and for Safari on desktop, there’s no error in console.Regards,
Ellie
Here’s the link to check yourself = https://lewisvancouver.com/project/contemporary/
Hello ArchiveEllie,
please check what our video checker says about your video: https://foliovision.com/player/basic-setup/how-to-use-video-checker
You can also use it to send the report about the video to us, just let us know so it’s easier to find for us please.
Thanks,
Martin
Hi Martin,
It says the video is okay on Safari on desktop.
Although there’s no sound playing.Regards,
Ellie
Hello Ellie,
please try to open that mp4 video link directly with your iPhone browser and see if it plays there. If not, then the issue is indeed with the video encoding and not related to FV Player.
In that case we should be able to improve our video checker to detect the encoding issue and at least let you know about it that way.
Thanks,
Martin
Thanks Martin, the video conversion had issue, I re-converted and now all is good.
Regards,
Ellie
