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Player not working on mobille devices when fv player pro activated

[Solved]

Foliovision › Forums › FV Player › Troubleshooting › Player not working on mobille devices when fv player pro activated

  • Delroy J. 4 years, 11 months ago

    My pro license expired and on mobile devices fv player does play videos. When i deactivate pro, the videos work. How do i troubleshoot this?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Delroy J. 5 years ago

    The attached image is what keep happening.

    screenshot_20200519-122227_chrome
    Screenshot_20200519-122227_Chrome
    Juraj Kacaba 5 years ago
    Avatar photo

    Hello Delroy,

    Please try following:

    First step:

    1. Activate Admin Video checker in your settings
    2. Recreate the issue
    3. Check if checker shows any errors

    Next step:

    1. Open up JavaScricpt console in your browser
    2. Recreate the issue
    3. Check if any errors appear in the console log

    If you find any errors appear, please include them in your reply.

    Thanks,
    Juraj

    Delroy J. 5 years ago

    The attachment is from the javascript console. I am not seeing the admin checker results on the video page.

    fvpro
    fvpro
    Martin 5 years ago

    Hello Delroy,

    does it happen with YouTube videos? There was some critical bugfix which we had to make to ensure YouTube videos keep playing with FV Player Pro.

    If your license has expired you are simply not getting that important fix. (Un)fortunately the web technologies change. So we have to charge something for the license renewals, but we do provide discounts if you renew the license on time.

    Thanks,
    Martin

    Delroy J. 5 years ago

    The videos are from Youtube and I renewed my license but the problem persists.

    Martin 5 years ago

    Hello Delroy,

    please double-check that you also updated FV Player Pro. If you don’t see the update available, you can deactivate and delete the FV Player Pro plugin you are using, then update FV Player and install new FV Player Pro from ZIP file which you get on https://foliovision.com/my-licenses

    Thanks,
    Martin

Viewing 6 replies - 1 through 6 (of 6 total)
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