• Skip to content
  • Skip to primary sidebar
  • Skip to footer

Foliovision

Main navigation

  • Weblog
    • FV Player
    • WordPress
    • Video of the Week
    • Case Studies
    • Business
  • About
    • Testimonials
    • Meet the Team
    • We Support
    • Careers
    • Contact
    • Pricing
  • Products
  • Support
    • FV Player Docs
    • Pro Support
  • Login
  • Basket is empty

License Renewal

[Solved]

Foliovision › Forums › FV Player › Troubleshooting › License Renewal

  • Crystal 5 years, 1 month ago

    Hey I let me license run out and just renewed it for $58.00. I used the link that was in the back of wordpress and now when I logged into my foliovision account it says I need to renew my license for $28.00 so I renewed that too thinking that was just something else that needed to be renewed as well. I go back into wordpress and it says it still needs to be renewed for $28.00. I downloaded the zip of the new player it gave me and it says that the installation failed. I am not sure if I am doing something wrong or is there a cache problem or a glitch but I need some help with this please.
    Can you check on this for me please?
    Thanks

Viewing 22 replies - 1 through 22 (of 22 total)
  • Juraj Kacaba 5 years ago
    Avatar photo

    Hello Crystal,

    Thanks for reaching to us!

    Thanks for renewing the license and sorry for the inconvenience. After purchasing the renewal the license will turn active automatically again. Although, it can take several minutes sometimes which can lead to confusion. We’re trying to improve our system to prevent this from happening.

    Let us know if your license eventually turned active or not. Also, let us know if you want to get a refund for the second $28 payment. If not, your license will stay active until 2022.

    Thanks,
    Juraj

    Crystal 5 years ago

    Thanks for answering me back but it’s still not updating. Here is the message I get at the top of the page in WordPress:

    And I will speak with my client about what he wants to do with the second payment and get back to you if he would like a refund.

    8-7
    8
    Juraj Kacaba 5 years ago
    Avatar photo

    Hello Crystal,

    Sorry for late reply, we were off during weekend.

    What’s the affected domain name? I’ve checked your license which is registered to getalifemedia.com

    I’ve checked our licensing logs and there’s no record of license check for that domain. Perhaps, your sever might be blocking requests to our licensing server. I’ll contact our development team regarding this.

    Thanks for your patience,
    Juraj

    Crystal 5 years ago

    getalifemedia.com/mobile

    And that’s ok I figured with it being the weekend I wouldn’t get answered right away. You guys always have great tech support so I wasn’t concerned! :)

    Juraj Kacaba 5 years ago
    Avatar photo

    Hello Crystal,

    Thanks for your warm words! We’re here to help you anytime.

    Try following:

    1. Copy and delete the licensing key from your FV Player settings
    2. Save your settings without the license key
    3. Insert you license key again
    4. Save your FV Player settings

    If this won’t help please do this:
    1. Install this plugin https://wordpress.org/plugins/log-http-requests/
    2. Go to wp-admin -> Settings -> Log HTTP Requests and look for the FV Licensing check HTTP request.

    If your server is blocking access for our license checking server there should be more information about it.

    Thanks,
    Juraj

    Crystal 5 years ago

    Not sure what happened, but when I logged into WordPress there were 2 plugin updates for the player and I applied them and now everything concerning the license is ok.

    But I do notice something, before I was able to have the featured image load into the player and now it’s not showing. I have the box checked for the featured image. See screenshot. Can someone help me with that?

    Thanks

    flowplayer-image
    flowplayer-image
    Juraj Kacaba 5 years ago
    Avatar photo

    Hello Crystal,

    Does the splash image URL fill-in automatically in your FV Player editor or not? If not please try following:

    1. Open your browser console
    2. Insert video into FV Player editor and recreate the issue
    3. Check if any error appear in the console log

    If yes, please copy the log into your reply.

    Thanks,
    Juraj

    Crystal 5 years ago

    I’m sorry I don’t understand what you mean by Does the splash image URL fill-in automatically in your FV Player editor or not?

    Where would I find that?

    Thanks for your help

    Crystal 5 years ago

    Here is a screenshot of my settings

    capture-10
    Capture-1
    Crystal 5 years ago

    Oh wait, I think I may understand what to do now. Here is a screenshot of a video loaded and the error, I’m not sure my image uploaded so I will upload it again.

    screenshot2
    Screenshot2
    Crystal 5 years ago

    And then after I hit play and went to fullscreen, I got this error message from foliovision: I dont think my image uploaded again

    screenshot3-2
    Screenshot3-1
    Martin 5 years ago

    Hello Crystal,

    it’s strange that the fullscreen mode doesn’t work for you. What browser are you using and what is the video type?

    I supsect you might be using some browser extension which breaks this or perhaps there is a plugin conflict.

    Please try to pick one of our demo pages that matches your setup and see if it works for your there: https://foliovision.com/player/demos

    Thanks,
    Martin

    Juraj Kacaba 5 years ago
    Avatar photo

    Hello Crystal,

    Thanks for providing us the screenshot!

    Martin was referring to the fullscreen javascript error showing in your console.

    Regarding the thumbnail issue, please do following:

    1. Open our FV Player editor (by the button above classic WordPress post editor)
    2. Fill any Vimeo video source URL into the Video field
    3. Hit “Refresh Preview” button
    4. Check if the Splash Image URL fills-in automatically(highlighted in attached screenshot)

    Thanks,
    Juraj

    splash_image_field
    splash_image_field
    Crystal 5 years ago

    Here is a screenshot of what it looks like when I try to load a video using the tab in a post. It just keeps loading but never loads. The video is a vimeo url and I also tried a direct link to our video as well and it won’t load either.

    All of our videos are added in a post with the embed tag, I don’t use the fv player button. And their format is mp4.

    It used to work but suddenly stopped.

    And I was using Chrome browser when I took the other screenshots. I have tried in other browsers and I keep getting the JavaScript error message on some of the videos and others I don’t. I find that strange.

    fvplayerscreenshot
    fvplayerscreenshot
    Juraj Kacaba 5 years ago
    Avatar photo

    Hello Crystal,

    Could you please provide us a link to your website with such a problematic video on it? We would like to check it.

    Thanks,
    Juraj

    Crystal 5 years ago

    Ok there are actually 2 videos that are not working as they should.

    This link the video plays but no picture and no featured image shown:
    https://www.getalifemedia.com/mobile/9-the-design-of-logic-and-odds/

    The other, the video plays but no featured image shown:
    https://www.getalifemedia.com/mobile/charismatic-chaos-video-part-42/

    Thanks for helping

    Juraj Kacaba 5 years ago
    Avatar photo

    Hello Crystal,

    The first video file might be corrupted. Here’s a source link for it. as you can see even playing the video directly through browser won’t show you picture. It might be caused by the fact that it is hosted as http and loaded over https as mixed content.

    Same goes for the second video.

    Thanks,
    Juraj

    Crystal 5 years ago

    They used to play in the player before so I’m not so sure about the https on the second video. The second video plays, it’s just not pulling the featured image as it used to.

    Juraj Kacaba 5 years ago
    Avatar photo

    Hello Crystal,

    The behaviour with mixed content depends on each browser and it’s version. You can check for info about how Chrome handles mixed content here.

    In fact, not having SSL certificate installed on your source server will probably cause more issues in the future. We highly recommend it. In the attachment you can see an error log for the first video which explain why Chrome behaves in such a way.

    Thanks,
    Juraj

    mixed-content-insecure-audio-file
    mixed-content-insecure-audio-file
    Crystal 5 years ago

    Ok I have fixed the ssl certificate issue and the featured image still is not showing. Is there anything that we can do to get it to work again?
    Thanks

    Crystal 5 years ago

    Hey, I found an old post about instructions how to get the featured image to work and I reapplied the code and all is good! It’s working now!
    Thanks so much for your help .
    If anyone else needs to see the code it is here https://foliovision.com/support/fv-wordpress-flowplayer/how-to/fv-wordpress-flowplayer-1-x-faq-2

    Juraj Kacaba 5 years ago
    Avatar photo

    Hello Crystal,

    Sop you’re automatically pulling post featured images and splash images for you videos? Great!

    If you’ll run into any issues in the future, don’t hesitate to contact us!

    Thanks,
    Juraj

Viewing 22 replies - 1 through 22 (of 22 total)
Reply To: License Renewal



Please Sign in or Register to upload files.

Related Posts

  1. FV Antispam Installation and Testing

    FV Antispam Installation and Testing

  2. FV Gravatar Cache Installation

    FV Gravatar Cache Installation

  3. FV Player user license

    Changing Domain Name on FV Player License

Primary Sidebar

Sign in Register
FV Player Docs Post New Topic

Welcome

to Foliovision support forums! We'll be happy to provide free support to resolve all the reported bugs. You always can start by specifying your OS and browser and steps to reproduce the bug.

If you need help with the installation on your site, please submit a request for a Pro Support Incident. We'll have you up and running in no time, with detailed instructions on how to resolve your issue yourself in the future.

Facing a hard to solve WordPress problem? On a tight deadline?

Let us take care of it for you
right now.

Pro Support Buy FV Player

Footer

Our Plugins

  • FV WordPress Flowplayer
  • FV Thoughtful Comments
  • FV Simpler SEO
  • FV Antispam
  • FV Gravatar Cache
  • FV Testimonials

Free Tools

  • Pandoc Online
  • Article spinner
  • WordPress Password Finder
  • Delete LinkedIn Account
  • Responsive Design Calculator
Foliovision logo
All materials © 2025 Foliovision s.r.o. | Panská 12 - 81101 Bratislava - Slovakia | info@foliovision.com
  • This Site Uses Cookies
  • Privacy Policy
  • Terms of Service
  • Site Map
  • Contact
  • Tel. ‭+421 2/5292 0086‬

We are using cookies to give you the best experience on our website.

You can find out more about which cookies we are using or switch them off in .

Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

Necessary Cookies

Strictly Necessary Cookie allow you to log in and download your software or post to forums.

We use the WordPress login cookie and the session cookie.

If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.

Support Cookies

Foliovision.com uses self-hosted Rocket.chat and self-hosted Freescout support desk to provide support for FV Player users. These cookies allow our visitors to chat with us and/or submit support tickets.

We are delighted to recommend self-hosted Rocket.chat and especially Freescout to other privacy-conscious independent publishers who would prefer to self-host support.

Please enable Strictly Necessary Cookies first so that we can save your preferences!

3rd Party Cookies

This website uses Google Analytics and Statcounter to collect anonymous information such as the number of visitors to the site, and the most popular pages.

Keeping this cookie enabled helps us to improve our website.

We reluctantly use Google Analytics as it helps us to test FV Player against popular Google Analytics features. Feel free to turn off these cookies if they make you feel uncomfortable.

Statcounter is an independent Irish stats service which we have been using since the beginning of recorded time, sixteen years ago.

Please enable Strictly Necessary Cookies first so that we can save your preferences!