License Renewal

Hello Crystal,

Thanks for reaching to us!

Thanks for renewing the license and sorry for the inconvenience. After purchasing the renewal the license will turn active automatically again. Although, it can take several minutes sometimes which can lead to confusion. We’re trying to improve our system to prevent this from happening.

Let us know if your license eventually turned active or not. Also, let us know if you want to get a refund for the second $28 payment. If not, your license will stay active until 2022.

Thanks,
Juraj

Hello Crystal,

Sorry for late reply, we were off during weekend.

What’s the affected domain name? I’ve checked your license which is registered to getalifemedia.com

I’ve checked our licensing logs and there’s no record of license check for that domain. Perhaps, your sever might be blocking requests to our licensing server. I’ll contact our development team regarding this.

Thanks for your patience,
Juraj

Hello Crystal,

Thanks for your warm words! We’re here to help you anytime.

Try following:

1. Copy and delete the licensing key from your FV Player settings
2. Save your settings without the license key
3. Insert you license key again
4. Save your FV Player settings

If this won’t help please do this:
1. Install this plugin https://wordpress.org/plugins/log-http-requests/
2. Go to wp-admin -> Settings -> Log HTTP Requests and look for the FV Licensing check HTTP request.

If your server is blocking access for our license checking server there should be more information about it.

Thanks,
Juraj

Hello Crystal,

Does the splash image URL fill-in automatically in your FV Player editor or not? If not please try following:

1. Open your browser console
2. Insert video into FV Player editor and recreate the issue
3. Check if any error appear in the console log

If yes, please copy the log into your reply.

Thanks,
Juraj

Hello Crystal,

Thanks for providing us the screenshot!

Martin was referring to the fullscreen javascript error showing in your console.

Regarding the thumbnail issue, please do following:

1. Open our FV Player editor (by the button above classic WordPress post editor)
2. Fill any Vimeo video source URL into the Video field
3. Hit “Refresh Preview” button
4. Check if the Splash Image URL fills-in automatically(highlighted in attached screenshot)

Thanks,
Juraj

splash_image_field

Hello Crystal,

Could you please provide us a link to your website with such a problematic video on it? We would like to check it.

Thanks,
Juraj

Hello Crystal,

The first video file might be corrupted. Here’s a source link for it. as you can see even playing the video directly through browser won’t show you picture. It might be caused by the fact that it is hosted as http and loaded over https as mixed content.

Same goes for the second video.

Thanks,
Juraj

Hello Crystal,

The behaviour with mixed content depends on each browser and it’s version. You can check for info about how Chrome handles mixed content here.

In fact, not having SSL certificate installed on your source server will probably cause more issues in the future. We highly recommend it. In the attachment you can see an error log for the first video which explain why Chrome behaves in such a way.

Thanks,
Juraj

mixed-content-insecure-audio-file