I have a Premium but still logo of Foliovision on aberhallo.nl please help

Hello Roland,

Is the issue still apparent? I’ve checked our Licensing checker logs and it says the check was ok for aberhallo.nl at 2020-01-16 16:59:18 ETC

Thanks,
Juraj

Hello John,

What the domain name of your website? Let us know and we’ll check our licensing logs.

Also, please try re-installing both FV Player and FV Player Pro. WordPress will warn you that you might loose saved settings, but that’s not the case with FV Player.

Let us know if it has helped.

Thanks,
Juraj

Hi, thank you for the reply.
I created a public page for you to test;

https://americandollhouse.com/testing-video/

Hi Martin, I have made sure the license is the same one on my page. I even deleted foliovision pro and installed it again, it shows up as green.

( System Info removed )

I’ll try using mysql search for that bad key.
Is this key somehow built into the javacsript? I am offloading javascript to an s3 style bucket with a cdn front end.

Hello John,

the video on https://americandollhouse.com/testing-video/ no longer shows, so I can’t check if this had any effect. However the license key is part of the page HTML code, so the CDN (offloading) would have no effect.

Do you run into the same issue when you use some default WordPRess theme such as Twenty Nineteen or Twenty Twenty? You can use the theme preview feature to test it out quickly, just click through the website menus to some page with a video.

Thanks,
Martin

Hello John,

please send your theme to us as a ZIP file and we will have a look. Is it some freely available theme, or did you make any changes to it?

Thanks,
Martin

Hello John,

I haven’t found any code which would deal with FV Player nor Flowplayer. Is that the actual theme folder taken from your website? If so, then it must be because of some database entry, or some plugin.

Perhaps you can download your whole plugins folder and then look for that bad license key 2339419867284 in all the files using some file search tool.

Thanks,
Martin

Hello John,

I see, so the issue is really that just the first part of the license key is being removed.

Please try to put this code into your theme footer.php file, right after wp_footer():

<script>
if( window.fv_flowplayer_conf ) {
  fv_flowplayer_conf.key = 'ENTER THE REAL KEY HERE, including $';
}
</script>

If you have some basic experience with PHP or HTML file editing, you should be able to do this. Please let us know how it goes.

Thanks,
Martin

Hello John,

that’s crazy, I’m not sure what’s wrong with your theme, but I would say you should complain to the theme developers. There is also a chance that it’s your web host, but since you say it works with default theme I don’t think that’s the case.

Perhaps splitting the string in two might help:

<script>
if( window.fv_flowplayer_conf ) {
  fv_flowplayer_conf.key = '$'+'62'+'WHATEVER IS THE REST OF THE KEY HERE';
}
</script>

Thanks,
Martin

Hello John,

I just realized how to fix this properly.

Could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

The license key has the format required by the Flowplayer library. But the above fix will help.

Thanks,
Martin

Hello John,

I’m happy to hear that. The fix will be part of the next plugin release.

I’m sorry I didn’t realize we could fix it like this before, but it’s very unusual.

Thanks,
Martin