Issue playing Amazon S3 HLS

Hello Jacques,

Please turn on our Admin Video Checker and check that problematic HLS stream with it. Let us know what does it say.

Thanks,
Juraj

Hello Jacques,

you should be checking if the CORS headers are properly set in your S3 bucket: https://foliovision.com/player/video-hosting/how-to-enable-cors-headers#aws

Without these CORS headers a HLS stream will only play where it’s natively supported – which is mainly iOS and Safari. Using JW Player doesn’t make a difference.

I was not able to find your report in your mailbox, perhaps your WordPress is not setup to send email properly. But I do see it says the mime type of the video is set to “null”.

If you want to host HLS videos on AWS you will have to make sure you are not using the URL signatures and the videos have to be public. Using CloudFront with S3 is one of the way to achieve that:

Thanks,
Martin

Hello Jacques,

Perhaps the crossdomain.xml file is in a wrong format or you’ve entered CORS policies into wrong place within AWS. If they were set properly our Admin Video checker would recognize it. Please check your settings.

The mime type can be fixed in your source S3 bucket. You can find more info regarding this in this guide.

Thanks,
Juraj

Hello Jacques,

it seems to me that you have progressed on resolving the issue. I tried to post your video to my test site and Video Checker reports that it’s all good. Notice that it reports a lot of details about the video, while in your case it was somehow not able to access it at all:

Mime Type: application/x-mpegURL
Compatibility: CORS headers and crossdomain.xml found
Duration: 00:21:11.02
Video:
Stream #0:1: Video: h264 (Constrained Baseline), yuv420p(tv, bt709), 480x270 [SAR 1:1 DAR 16:9], 23.98 fps, 23.98 tbr, 90k tbn, 47.95 tbc
Stream #0:3: Video: h264 (Main), yuv420p(tv, bt709), 640x360 [SAR 1:1 DAR 16:9], 23.98 fps, 23.98 tbr, 90k tbn, 47.95 tbc
Stream #0:5: Video: h264 (Main), yuv420p(tv, bt709), 1024x576 [SAR 1:1 DAR 16:9], 23.98 fps, 23.98 tbr, 90k tbn, 47.95 tbc
Audio:
Stream #0:0: Audio: aac (LC), 44100 Hz, stereo, fltp
Stream #0:2: Audio: aac (LC), 44100 Hz, stereo, fltp
Stream #0:4: Audio: aac (LC), 44100 Hz, stereo, fltp

Even CORS and crossdomain.xml are fine. And it plays without issues.

So it seems to me all is working now. If you have a minute please let us know what was the issue you had to fix.

Thanks,
Martin