Hello Murat,

it seems like something might be failing in your Ajax requests. I checked your site but it seems you enabled the Vimeo iframe embedding as you were having these issues.

Could you please put it back live now, so that we can have a look? We are in the office until 4 PM UTC time.

I think it should just work, it appears to me the issue could be on the Vimeo end at that time (Wed, 08 Feb 2017 15:42:24 +0000 – Wed, 08 Feb 2017 15:49:56 +0000) as I’m looking at our Vimeo logs.

Thanks,
Martin

Hello Clod,

the next release (FV Player Pro 0.8) will improve the scroll positioning a bit.

Unfortunately the new release is late, but you can get it even right now – just deactivate your current running copy of “FV Player Pro” and then delete it. Once that is done head over back to Settings -> FV Player and hit the yellow “Install Pro extension” which will give you the latest version.

Thanks,
Martin

Hello cruiserparts,

we are going to add a global option for this text.

Thanks,
Martin

Hello Renato,

I see that the problem is that you can’t actually remove these captions as they keep coming back.

We will include a fix for this for new plugin release tomorrow, you will be able to disable these captions with a single global option.

Thanks,
Martin

Hello Gergely,

the quality switching was improved in FV Player Pro 0.7.26 in the Beta release so that it won’t hard fail if you switch to a missing quality file.

This fix will now be part of FV Player Pro 0.8.

Thanks,
Martin

Hello Vincent,

next FV Player release will contain an option to enable Facebook Video Sharing.

When enabled any MP4 video without download protection with a splash image will be shared to Facebook directly rather than the standard post excerpt with a image.

If you could test it out in the beta release, it would be most welcome. You can get it be reinstalling the plugin from the following ZIP file: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

Before you install that version you must first deactivate and delete your existing FV Player plugin. No settings or videos will be lost.

Please let us know if you have any issues.

Thanks,
Martin

Hello Dmirtry,

we had a similar issue, so we created a fix for it for the upcomming release. You can test it by reainstalling the plugin from this ZIP file: https://github.com/foliovision/thoughtful-comments/archive/dev.zip

Please let us know how it goes. The new version has a ton of new features (live comment updates, comment voting, reporting), so it’s taking a while.

Thanks,
Martin

Hello Luria,

we are behind on this work as you noticed. We are aiming to simplify the lightbox, so let me check with our team about how much priority this should get.

Thanks,
Martin

Hello johnlizenith,

if you need to do this for RTMP you can try this:


add_filter( 'fv_player_rtmp_bufferTime', 'tweak_ fv_player_rtmp_bufferTime' );

function tweak_ fv_player_rtmp_bufferTime() {
return 6;
}


That will set its buffer to 6 seconds. The default is 3 seconds.

Thanks,
Martin

Hello Thorsten,

it would be possible to tweak this, but keeping the limit reasonable is what protects your viewers from endless ad loading in some cases. I’ve seen setup with some many VAST ads that it took half minute for the player to finally give up and just play the video.

How much time do you wait before you get that error when playing a video? Please let us know.

Thanks,
Martin

Hello Devin,

FV Player 6.0.5.16 fixes the responsiveness for YouTube and Vimeo when using the basic iframe embedding.

Thanks,
Martin

Hello webmarka,

if it’s a live stream, it requires that parameter. It can also be set using the shortcode editor if the Post Interface Option “Live Stream” is enabled.

On our end the stream is very slow. Well, it was yesterday, but now it seems to run fine.

Thanks,
Martin

Hello Alfons,

the important change in FV Player 6.0.5.15 was (citing from the change log https://foliovision.com/player/changelog): “Bugfix – RTMP – making sure it takes priority over other formats to prevent browser from trying to load HLS in Flash engine”

We did this so that if there is a player with HLS and RTMP the Flash player would pick the RTMP format over HLS, as HLS has higher requirements when loading in Flash.

What happens to you suggests that your RTMP stream is actually not working and perhaps it never as browser were picking MP4 video instead.

Please check if it plays if you remove the RTMP stream from that player.

Since FV Player plays HLS streams with proper crossdomain.xml file in Flash, you don’t really need RTMP if you can meet these requirements: https://foliovision.com/player/video-hosting/hls

Thanks,
Martin

Hello sdugoten,

thank you for your bugreport and testing. We will make this fix part of the next plugin release, so you don’t have to worry about that.

Thanks,
Martin

Hello sdugoten,

thank you for the full shortcode.

We set the RTMP to take priority over otherformats as in your case the Flash engine is trying to play your HLS stream which fails due to missing crossdomain.xml file which is no needed for devices which support it natively.

Could you please reinstall FV Player from this ZIP file and let us know if it fixes your issues? It worked on our test site. https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

Thanks,
Martin

Hello Jasmin,

could you please ask the LMS team to send us a copy of their theme for a test? Then we can check what kind of error is appearing and if it’s a problem in our plugin which we could fix.

Thanks,
Martinn

Hello Jasmin,

we will check this in our team and get back to you.

We will be happy to assist you right now is you order a Pro support incident: http://foliovision.com/pro-support

Thanks,
Martin

Hello Sve,

the iframe embedding works like you described, with all the settings being applied to the video.

I see that it won’t open at all: http://www.4u2rate.com/2016/12/18/59/fvp/

Could you please try to visit wp-admin -> Settings -> Permalinks? Doing that will refresh the rewrite rules and perhaps it will start working.

If not, please try to disable all the other plugins and then visit Settings -> Permalinks again. Will that help?

If you need this issue resolved by our team quickly, we will be happy to get it fixed right on your site if your order our Pro support: http://foliovision.com/pro-support

Thanks,
Martin

Hello Paco,

could you please let us know what browser on what version you are using? Also, what operation system are you using on which version?

What steps do you need to take for this to happen? For example:

1) Start writing a new post using wp-admin -> Posts -> Add new
2) Click the FV Player icon, the shortcode editor comes up like you can see it on the first screenshot here: https://foliovision.com/2016/12/introducing-new-shortcode-editor
3) You fill in the video URL or use “Add Video” to pick it from media library
4) You click Insert
5) The [fvplayer] shortcode is not inserted into the post but the browser loading indicator keeps spinning indefinitely

Could you please put together a list of steps you need to take for the bug to occur like I did above?

Thanks,
Martin

Hello Devin,

sorry, I should add that you need to switch FV Player Pro to its beta version first. Instructions can be found here: https://foliovision.com/2016/06/switching-pro-player-to-beta

Thanks,
Martin

Hello Gbrother,

FV Player Pro 0.7.42 released just now allows you to enable MPEG DASH for your Vimeo videos, just use Settings -> FV Player -> Hosting -> Vimeo (Pro) -> Enable MPEG-DASH (Beta).

Thanks,
Martin

Hello Ken,

turns out that MyCred parses the HTML aggressively and there was some not properly escaped HTML special char in our code.

The fix will be included in next FV Player Pro release.

Thanks,
Martin

Hello David,

we found some library which can do this, however we are busy working on new shortcode editor (much better user experience mainly with playlists) and releasing some of the FV Player Pro beta improvements (mainly YouTube) to stable version.

Thanks,
Martin

Hello Saul,

thank you for the bug report, we just released FV Player Pro 0.7.41 which fixes this issue.

The Vimeo API was called twice on a post save when there was a change in the post HTML due to a bug in our code. We also added caching for it so that it only checks once every hour, if there is a change to the post.

Thanks,
Martin

Hello Raymond,

I’m not able to reproduce this issue, no matter if I enable “Post Thumbnail” or not.

Do you see any errors on the browser error console? Here’s how to use it: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

If you want to get this fixed in a hurry, you can order our pro support: http://foliovision.com/pro-support

Thanks,
Martin

Hello Rock,

please downgrade to 6.0.5.8.2 if you really need to get it working the way it was before.

We are considering adding an option for this, we will do so shortly.

Thanks,
Martin

Hello Nate,

the iframe won’t be so easy, so starting from FV Player 6.0.5.9 for these AMP pages we just insert bare video tags where possible and otherwise just show the video splash screen and information that there is a video in that post with a link to the post.

Thanks,
Martin

Hello Gbrother,

you can test our Vimeo MPEG-DASH integration here: https://foliovision.com/player/demos/vimeo-channel-support

Just pick any video and when you enter the fullscreen mode you might be noticing that the picture will at first be a bit blurry but then it will get much sharper as it switches to the higher quality.

That means your shouldn’t be getting any quality switching buttons on these videos. If you do get these, then it’s because either the video doesn’t have MPEG-DASH version of it available or your browser doesn’t support it.

Thanks,
Martin

Hello Bill,

unfortunately it seems that reencoding the video properly for web is the best way of fixing the bad video meta data (moov) position, if that’s what you mean.

We will have another look for some tool that would fix it.

Thanks,
Martin

Hello Devin,

we made progress on MPEG-DASH, we are currently fixing compatibility with some of the streams and making sure there is a working fallback for devices without MediaSource capability for the codecs Vimeo is using.

Thanks,
Martin

Hello Bill,

we don’t have any plans to work on Media RSS support right now, but I put it up to our Trello board, where we record feature requests: https://trello.com/b/nMI1nPFC/fv-player

We are working on improving the shortcode editor (also for playlist) and also simplifying the shortcode for playlist.

Thanks,
Martin

Hello Bill,

I see there is some Media RSS format that was supported: http://flash.flowplayer.org/documentation/configuration/playlists.html

Do you know any other standard which might be more wide spread?

Thanks,
Martin

Hello Regev,

you posted the email address of your commenter to us. I checked it on our site and it caches properly.

You said it’s also visible in the “Cache information” section of the plugin settings screen. If you know PHP, you can check if it’s present in the $gravatars array in FV_Gravatar_Cache::GetAvatar(): https://github.com/foliovision/fv-gravatar-cache/blob/master/fv-gravatar-cache.php#L182

Perhaps there is some limit in your object cache. Are you using APC or memcached? Please ask your server support if you are not sure.

Thanks,
Martin

Hello Wolfgang,

if you know PHP you can look at the $aPlayers variable in flowplayer:: template_embed(): https://github.com/foliovision/fv-wordpress-flowplayer/blob/master/models/flowplayer.php#L1312

Does it find the player at all?

Only other thing that comes to mind it trying to disable plugins one by one until this works, then we can check again what conflict with that plugin could be the cause for this.

Thanks,
Martin

Hello Alessandro,

if the maximum number of wrappers would be reached there would be a different message – “The maximum number of VAST wrappers ({number}) has been reached.”

However I’m getting a different error on your website, I just get “An invalid exception was thrown.” in fv-player-vast-min.js.

You site also appers to be full of JavaScript errors originating in http://cdn.ravenjs.com/3.6.0/raven.js, although it’s not likely related. The site appears to be full of ads as well.

Do you have any special page which doesn’t have all of the extra ads on the page with just FV Player VAST on it?

Thanks,
Martin

Hello Renato,

I’m surprised to hear you are having issues with Vimeo like this. The CDN speed is actually better than Amazon CloudFront. On top of that Amazon S3 is hard to manage.

What video format are you using from Vimeo and what country are you in? Are you using our Vimeo Pro integration? https://foliovision.com/player/video-hosting/how-to-use-vimeo

Thanks,
Martin

Hello Wolfgang,

I checked http://deluxevoyages.com/blog/videos-3/silversea-cruises-videos/ and it uses Twenty Ten which is what I called the default WP template. It’s a slightly older one though.

I see that the player is not found when using the iframe code.

This could be caused by some plugin as well. What other plugins are you using?

If you would like us to fix your issue right on your website quickly, you can order our Pro support: http://foliovision.com/pro-support

Thanks,
Martin

Hello Hayat,

to conslude this thread – we asked you to use our video checker, fixed how it checks the paths for RTMP streams (the error you were getting for //cdn.foliovision.com/SampleVideo.mp4) and you figured out you didn’t had the Flash installed for Opera and IE.

Thanks,
Martin

Hello Regev,

the avatar size on your site appears to be 108 pixels. Is that matched in Settings -> FV Gravatar Cache -> Gravatar size?

What does the “Cache information” say on that page?

Does the “Cache directory” displayed on that page exist?

Is the “Daily cron” option checked?

You can also enable “Debug mode” and then check what appears in the log file.

Thanks,
Martin

Hello kuku,

OG is Open Graph by Facebook.

I’ll check your feature request with our team.

Thanks,
Martin

Hello John,

we enabled use of hotkeys for this. Once you enable the AB looping you can hit “i” to set the A marker and “o” to set the B marker.

This has been put to the beta version in FV Player Pro 0.7.37 and you can demo it here: https://foliovision.com/player/demos/user-ab-loop

Thanks,
Martin

Hello Bill,

are you referring to any standard XML file structure for this?

Or are you just looking for some standardized programming interface for creating playlists in FV Player? We have planned some shortcode improvements which should make it easier.

Thanks,
Martin

Hello Kobus,

in general we don’t recommend using JetPack because of its WordPress.com integration – unless that’s what you really need. There are good alternatives for most of its functions which don’t tie you down like that.

Since you are our pro user I checked your site and I can see the error:

tiled-gallery.js?x74069:163 Uncaught ReferenceError: wp is not defined(…)

Does it appear when you remove FV Player from that post and only keep the gallery? If so, then it’s Jetpack’s fault. Otherwise it must be some strange conflict.

In that case you can try to modify that //cdn.foliovision.com/wp-content/plugins/jetpack/modules/tiled-gallery/tiled-gallery/tiled-gallery.js file and comment out the block at line 163. If you are experienced in JavaScript, it won’t be a problem, just remember to clear any cache – your browser, CDN and so on.

If you would like us to get this fixed for you with priority, you can order our Pro support: http://foliovision.com/pro-support

Thanks,
Martin

Hello Steve,

sorry about the delay. I don’t think you should be using Handbrake for the various quality streams. I only know details of how HLS works in AWS Elastic Transcoder and in there you put up the big master video file in high quality and then you setup the pipeline in which you define what qualities should be in the HLS.

You can see it in https://foliovision.com/player/video-hosting/securing-your-video/hls-stream -> “Once the pipeline is properly set up, create your transcoding job.”

However AWS is too complex and we are looking for some easier to use HLS transcoder.

Are you still using Scale Engine? Don’t they have any guidelines for HLS stream with multiple qualities.

The way you use it with multiple HLS streams works with quality switching, but it’s only detected when the playback starts – at least that’s what I was able to figure out. But if you switch to full screen for example, you won’t get the higher quality and it won’t detect change in network connection speed.

Thanks,
Martin

Hello,

thank you for reminding us of this issue. We will add the translations for FV Player Pro.

Thanks,
Martin

Hello,

please make sure you are using latest FV Player and FV Player Pro and then let us know if it helped or not.

Thanks,
Martin

Hello Nathan,

AMP is really a moving target. We did something to make sure FV Player videos still play when using AMP. It mean the proper script has to be included and now AMP validator is not liking that:

The tag ‘script’ is disallowed except in specific forms. CUSTOM_JAVASCRIPT_DISALLOWED

I can’t find any page from Google which would explain this. Are you following some site validation process which requires that the AMP on your site is fully validated before really enabling it for Google?

I found some AMP specs here: https://www.ampproject.org/docs/reference/components In the “Audio & Video” part it almost looks like they are trying to only support some video players, such as Vimeo, YouTube and JW Player.

Thanks,
Martin

Hello Miles,

we just released FV Player Pro 0.7.32 which fixes this behavior, you should be seeing that update alteday.

However it will also require a fix in the base (free) FV Player plugin. Could you please help us with the testing?

To do that just install FV Player from this ZIP file: https://github.com/foliovision/fv-wordpress-flowplayer/archive/fix-video-ads-lightbox.zip You need to just remove the existing version of FV Player, no settings or videos will be lost an then install it from that ZIP file.

With that version the video ads should start working in lightbox automatically. Could you please let us know if it works for you?

Thanks,
Martin

Hello,

we started working on a fix.

Thanks,
Martin

Hello Matt,

thank you for posting the details, we will fix this by using http:// or https:// in the links based on if SSL is used or not.

Thanks,
Martin