Hello Gbrother,

you need to include the ?dash_debug parameter for the debug info to appear: http://linedraw.co.kr/videotest/?dash_debug

I tried to play the first video there. It showed “Using 640×360 at 544 kbps”. So it picked the lowest quality automatically as the video is small on the page. The code which I sent you should help if the video is big enough so that it plays on high quality and then it shouldn’t switch to a lower quality no matter what.

We will make sure users can pick their desired video quality.

Thanks,
Martin

Hello xxtita,

thank you for your purchase of Pro support ticket, we will be in touch with you via email and then post resolution here.

Thanks,
Martin

Hello Dean,

are you using any plugin to minify the JavaScript or a CDN? Please make sure you clear the caches there. If you do remove the JS query string versions, we recommend not to. Here’s why: https://foliovision.com/2017/06/wordpress-cdn-best-practices

Our goal is to make our plugin totally compatible and headache free, however we had to make some substantial code changes to be able to work more effectively. On a normal sites (they can use caching and minify and CDN, we do that all the time) there will be no issues, so I wonder what it is about your site that caused the issues here.

Thanks,
Martin

Hello Evélina,

HLS.js is the technology used by Dailymotion. It uses Media Source Extensions which is a web technology for video playback which is used by YouTube and now also Vimeo.

So while Flash is getting deprecated (it might be the reason why some of your users suddenly had issues playing the videos) your new setup with CORS headers will work.

Restricting the CORS headers or crossdomain.xml to a set policy would make your videos a bit harder to hotlink to another websites, but only for devices which don’t support it natively – so iPhone, iPad, Safari browser or OS X or Android phones could play it without restrictions.

Thanks,
Martin

Hello Evélina,

congratulations to the twin babies!

I tried to take the https://www.harp-school.com/course/pia-salvia-image-moi/ course, but our user doesn’t have permission for it and I wasn’t able to quickly figure out how to add the subscription to our user.

What Windows and OS X versions are you users who are having the difficulties using?

Thanks,
Martin

Hello Allyn,

thank you for the bug report, I was just fixing this 2 days ago – it’s prepared for the next release.

If you re-install FV Player Pro from a fresh ZIP file from https://foliovision.com/my-licenses, you will already get it fixed as the fix is there already.

Thanks,
Martin

Hello Devin,

we concluded this here: https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/html5-video-error-with-vimeo-question

Thanks,
Martin

Hello Alex,

actually these features were not released in FV Player 6.1.2, so you can just upgrade to that.

Thanks,
Martin

Actually I forgot to hit the commit button, so the changes are not there yet. Let me fix that tomorrow morning.

Thanks,
Martin

Hello Devin,

please check here: https://foliovision.com/player/demos/mpeg-dash There are two videos and when you play them you will see a message like “Using 1920×1080 at 753 kbps” on top of each video. The second video is in 4K, so that one should be slow on your old Mac.

When you open https://foliovision.com/player/demos/mpeg-dash?limit you should see that the second video won’t go to 3840×2160 px but will respect the player size.

What’s let to improve is what happens when you take the video to fullscreen. Right now you must wait until further segments load before it switches to higher quality. But it’s really close to what YouTube does.

Thanks,
Martin

Hi Scott,

we checked the “Install Pro extension” button functioning and fixed some bug in it, however the issue only appeared if you had FV Player Pro installed before, then removed it and then tried to use this button right after that. Please let us know if that way the case here.

Alternatively the issue could appear if your WordPress requires FTP to install plugins, although we handle that case as well. So perhaps there is some other security measure?

Were you able to activate the license on your site by clicking the “Apply Pro upgrade” button as documented in Install instructions for Pro Extension or did you had to put in the key by hand? There is chance that your server refuses to communicate with our server.

Thanks,
Eduard

Hello Kevin,

we were testing this on OS X 10.10.5 with Safari 8.0.8 and we couldn’t reproduce the issue. Is that the same browser as you are using? Are you using any browser extensions? Have you perhaps done something with your Quick Time installation on your OS X?

Thanks,
Martin

Hello Kevin,

could you please reinstall FV Player from this ZIP file? It helped on my test site – if optimizePressPlugin is active it adds its CSS as a depencency for FV Player – effectively moving our CSS after optimizePressPlugin CSS.

Sorry about the inconvenience, but it seems like there was a change in optimizePressPlugin which caused this. Now it should be stable and you won’t have to go through another round of this again.

FV Player Pro latest version is 0.8.17, you don’t have to reinstall that one.

Thanks,
Martin

Hello Branden,

what about the control panel or FTP access? Please let us know, we would like to fix the issue for you quickly.

Thanks,
Martin

Hello James,

I checked your website and the issue is related to your CDN – it cached the version of FV Player CSS before you put in the logo. Please clear your CDN (it appears to be CloudFlare) cache and the logo should appear properly.

Thanks,
Martin

Hello James,

could you please create some test page and send us a link to it?

Thanks,
Martin

Hello Pier,

please upgrade to FV Player 6.0.5.27 which we released now and you should no longer have these issues.

The issue is related to autoplay and the fact that it’s blocked on mobile devices by their limitations. We will setup an automated test for this behavior to make sure bugs like this won’t occur again.

Thanks,
Martin

Hello Pier,

we are noticing no issues on our site and found no issues during our tests. Please let us know what mobile device you are using with what version of OS (Android or iOS).

Can you switch it back (to not use iframe embedding for Vimeo) right now for us to have a look?

Another good time would be 8 AM UTC time tomorrow.

Thanks,
Martin

Hello Evélina,

latest version of FV Player doesn’t use the html5 video tag for its initialization anymore, so it might help with that issue.

I see that you are using an older version of FV Player Pro, so you should proceed carefully and check your videos afterwards. Let us know if you are not seeing the FV Player Pro upgrade available please.

If you run into any issues with it, you can enable Integration/Compatibility -> Use old code.

Thanks!
Martin

Hello byronclinic,

here’s our FV Player Pay Per View documentation for you: https://foliovision.com/player/advanced/pay-per-view-with-edd

When you have a bit of time, please check it out to see if it’s what you are looking for. We will proceed with releasing of the plugin then.

Thanks,
Martin

Hello Dan,

we fixed this for the upcomming FV Player release (6.0.5.25). It will not attempt FV Player Pro install if it’s already present.

Thanks,
Martin

Hello Kevin,

I see the issue with the player button size, we will have a look. My last fix was not the best one, we simply need to make sure our CSS loads as last and then we can reduce the amount of !important CSS declarations.

I am able to reproduce the quality switching issues on Safari 9.1.3 on OS X 10.9.5. It must be a conflict with some plugin or some Safari bug as it works well on Foliovision.com homepage.

The fullscreen button is not there, but hitting Esc key works well no matter how many times I repeat it.

Thanks,
Martin

Hello Daniel,

if you create the CloudFront distribution for the bucket with HLS videos it will have all the required permissions for the bucket and you will be able to remove the permissions to list the bucket listing like I did.

If you followed our guide and you already have CloudFront in place, then you can just remove the bucket read permission for “Everyone”.

If you don’t have CloudFront, then it might require some more steps to make sure any new HLS videos are still playable without requiring you to set permissions to “Everyone” to “Read” for these new HLS videos.

Thanks,
Martin

Hello byronclinic,

since the new FV Player Pay Per View plugin is still in beta stage, we can give you a 1 year free license for it.

Let us know if you are interested in it – our plugin works with Easy Digital Downloads (also known as EDD, we provide seamless installation of it, advantage is that it gives you all the payment gateways, invoices etc.) and allows users to buy access to each video separately. We could set it up for your website and the receive your feedback about any bugs or any suggestions.

Thanks,
Martin

Hello Devin,

it still doesn’t work on my Android 4.4 phone, so I’m not sure why it works for your client, it might just be random.

We have to fix the MPEG-DASH to not automatically switch to highest possible quality.

I see the issue on https://countryguitaronline.com/country-hybrid-picking-chord-embellishments/ when using Safari 9.1.3 on OS X 10.9.5, but not on our website. I’ll have a look into it.

Thanks,
Martin

Hello Daniel,

1) I see, you mean https://d15mkutvqd9ewt.cloudfront.net I solved that by removing “Everyone” from the bucket permissions. As long as the Bucket Policy has this in it it works:

{
    "Version": "2008-10-17",
    "Id": "PolicyForCloudFrontPrivateContent",
    "Statement": [
        {
            "Sid": "1",
            "Effect": "Allow",
            "Principal": {
                "AWS": "arn:aws:iam::cloudfront:user/CloudFront Origin Access Identity {id}"
            },
            "Action": "s3:GetObject",
            "Resource": "arn:aws:s3:::{bucket name here}/*"
        }
    ]
}

That policy is created by CloudFlare when setting the read permissions for the bucket.

I’ll ask Eduard to add that into our documentationt.

Thanks,
Martin

Hello Devin,

I checked and Safari version 5 which is the stock browser in OS X 10.6.8 also has issues with the new TLS enforced by Vimeo’s CDN.

They are working on making sure the transmission is smoother, but sooner or later TLS 1.2 will be the new standard and these old browsers might have trouble using internet at all.

We put in a note suggesting users to use Firefox if a playback fails for a Vimeo video (the routine for that is complex, as Samsung phones or Android 4.0.4 built-in browser doesn’t trigger any error for these issues).

Regarding the quality switching – if you are not using MPEG-DASH option, then perhaps it’s picking up the Vimeo’s HLS stream. Sorry if we haven’t answered your question about that if you asked it somewhere, but could you please post some URL where we can see the problem?

Quality switching on countryguitaronline.com works well for me in Safari 9.1.3 on OS X 10.9.5. It was playing MP4 video and so was Google Chrome, so you are not using the MPEG-DASH option.

Thanks,
Martin

Hello Nikolas,

in FV Player Pro 0.8.15 the video ads with YouTube were reenabled for modern phones (Android>=4.4 with Chrome>=56 and iOS>=10).

Just make sure you switch to the beta version: https://foliovision.com/2016/06/switching-pro-player-to-beta

Thanks,
Martin

Hello Daniel,

is your sites are all built on WordPress, then you shouldn’t have issues with switching from one PHP 5.x version to the another.

For our servers we use Ubuntu 16 and PHP 7 is a must – if you have some time to check the error logs for any issues.

Please let us know if you have any other questions.

Thanks,
Martin

Hello Amir,

are you sure you have the latest FV Player up? We already check if it’s array and if there are any items in it: https://plugins.trac.wordpress.org/browser/fv-wordpress-flowplayer/trunk/models/custom-videos.php#L165

Perhaps you are using some old version of PHP? Please check.

Thanks,
Martin

Hello Amir,

I fixed the issue and put it into distribution. Since it was not actually breaking anything (the error was in a separate callback function) I haven’t released a new version of FV Player Pro because of it, but if you reinstall, you will get it.

Thanks,
Martin

Hello amiremami,

I actually don’t see any video in that post.Here is a post with Vimeo and it works: https://www.ajibtarin.com/strange-metaphysic/11208/

So perhaps the error only appears on posts with no video, I’ll check that out. I don’t see such problem on our site. Could you please disable Autoptimize JS optimization for a test?

Thanks,
Martin

Hello amiremami,

are you sure you haven’t installed or updated any plugins or altered their configuration?

Could you please re-enable FV Player Pro now for us to have a look? I’ll be in the office the next 4 hours, so I will be able to check it quickly.

I went as far as creating a local copy of one of your post HTML code, putting FV Player Pro back in and it was working. It was for a Vimeo video, perhaps they issue is with some other video type?

Thanks,
Martin

Hello Gergely,

FV Player checks the URL extension to determine the video type.

While we might improve that in the future, here’s what kind of URL you can use to make sure FV Player detects the video type properly even if it’s a result of a PHP script:

https://foliovision.com/video-location-header.php#.mp4

Adding the extension behind a hashmark is a little trick to make sure it assumes that as a video file type.

Thanks,
Martin

Hello Antonio,

you should be able to ask the theme developers to enable shortcode parsing for the embed code field. It’s only a single line of code which they would have to put into a proper place, using this WP function: https://developer.wordpress.org/reference/functions/do_shortcode/

Thanks,
Martin

Hello Amiremami,

it’s fixed now, it plays on your website already. We were not counting on a video having just one audio stream quality.

Thanks,
Martin

Hello Stacey,

I think that WordPress [video] shortcode normally might be preloading the video and showing its first frame. FV Player doesn’t do this, although adding support for it was on our list. However some videos start with black screen and different browsers support this differently, so we haven’t done so yet. It wouldn’t work mainly on mobile devices, so setting a splash screen by hand is recommended.

The option you found make sure the splash screen is used for post featured image.

Thanks,
Martin

Hello Stacey,

FV Player might not be loading properly at all. Please check if it works for your on the link I sent before and check if it appears with a white play button inside of a white circle like you can see on a screenshot here: https://cdn.foliovision.com/images/2014/05/400/Next-button.png (minus the “Next” button, that screenshot show the lightbox functionality)

Thanks,
Martin

Hello Stacey,

I see in the other thread you said:

I’m having exactly this same problem in Chrome Version 57.0.2987.133 (64-bit) on Windows 10. Is there any solution, yet?

Please test on the link I sent above, I really think something is failing on your website.

Thanks,
Martin

Hello Sergio,

IE11 doesn’t support MPEG-DASH unfortunatelly. We want to add an option to FV Player Pro to switch the Vimeo playback to streams only (HLS or MPEG-DASH) as that will make it much harder to download. It will lower the compatibility, but it should be worth it and it will be up to you to enable that option.

Thanks,
Martin

Hello Sergion,

FV Player Pro 0.8.11 which fixes this has been released. After upgrading you might need to wait an hour before the old cached video information is invalidated and it starts working for you.

Thanks,
Martin

Hello Ahmen,

please upgrade to 6.0.5.22, it solves the issue.

There were issues with upgrade to that version related to WordPress.org: https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/i-cant-update-to-6-0-5-22-through-wordpress-dashboard

Thanks,
Martin

Hello Hentaipulse,

We do provide paid support where we check your site directly: http://foliovision.com/pro-support

However in this case you should be getting in touch with your ad company and ask them if their script is doing something with Flowplayer – like trying to start the video playback after the popup is really opened to make sure users with ad blockers don’t get the video playing. In that case they should be excluding the mobile users from this kind of ad detection or making sure they have it setup the same for JW Player and Flowplayer.

Thanks,
Martin

Hello Hentaipulse,

so the ad unit (browser popup window) which I saw was the popunder ad, or is that something else that I haven’t described in my post?

Thanks,
Martin

Hello Hentaipulse,

I’m not getting any ads out of these, could you please put them up on your website for one post only?

Thanks,
Martin

Hello Tung,

please double check that your FV Player Pro plugin is enabled. In your shortcode it looks like you have it enabled, but the screenshot looks like it’s not there.

Also in your VTT file make sure you are using --> as shown in Step 1 in our documentation: https://foliovision.com/player/advanced/subtitles

The subtitles which you pasted use “–>” instead.

Thanks,
Martin

Hello Amiremami,

we released FV Player Pro 0.8.10 which fixed this issue. Please let us know if you are still having issues afterwards.

Thanks,
Martin

Hello Magentawave,

1) Currently this is only supported at the end of a video: https://foliovision.com/player/ads/setting-up-html-popups

Making sure you can pick any popup for any video at any time is on our list of things to do.

2) In the Popup you can enter any HTML, so you can put in your image that way.

3) These Popups won’t work on iPhones with iOS version lower than 10, as these don’t support video player embedded directly to the website but play the videos in their own full-screen player.

4) You can add share=”no” to the shortcode. I’ll make sure it’s available tin the shortcode editor as well in the next release.

Thanks,
Martin

Hello John,

I just stumbled upon this old thread. As you probably know by now, FV Player Pro supports VTT Chapters: https://foliovision.com/player/basic-setup/vtt-chapters

Thanks,
Martin

Hello Robert,

thank you for the bug report and sorry about the inconvenience!

I see that we missed some variable name when merging the Beta changes (KeyCDN and StackPath support). Now it’s fixed, FV Player Pro 0.8.9 is released and we also applied it on your website, as our login for it still works.

We will make sure this doesn’t happen again.

Thanks,
Martin