Forum Replies Created
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8 years ago in reply to: Resumable Video8 years ago in reply to: video does not catch on mobile
Hello Moisés,
I can see the issue. Your video has ?r=http:// in the URL and that is confusing our parsing – it’s thinking that it’s a flash video rather than MP4.
If you know a bit of PHP you can apply this fix which I’m testing: https://github.com/foliovision/fv-wordpress-flowplayer/commit/5568c0694ef325343d91b2017c44c2407747c85a
However the video still won’t play in browsers which doesn’t support HTML5 playback of MP4 (Chromium, some browsers on Linux, old IE and so on) as the ?r=…. part of the URL is not understood by Flash
Thanks,
Martin8 years ago in reply to: splash screen for vimeoHello smith234,
I checked our Vimeo keys (some of them are close to 2 years old), but they don’t appear to be expired. Do you mean that the key disappeared from Oauth2 tab from underneath “Personal access tokens” or did it really say that it’s expired?
We added checking routine for the Vimeo key to our plugin, so you will see a warning in wp-admin if the key has been detected as no longer working. This feature will go out in the next release.
Thanks,
Martin8 years ago in reply to: + & – icons on my videoHello Steve,
FV Player Pro adds functionality to FV WordPress Flowplayer, both should be active at the same time.
Could you please send us a link to your website where can see this issue (we won’t publish it if you don’t want to publicize it yet)? I checked your licensed domain but it only loads a generic webhost screen.
Thanks,
Martin8 years ago in reply to: + & – icons on my videoHello Steve,
please look into Settings -> FV WordPress Flowplayer -> Player Skin -> Speed Buttons and make sure it’s not checked.
Does that fix your issue.
Thanks,
Martin8 years ago in reply to: Playwire video embeddingHello Jayt,
I see Playwire is a paid service which lets you stream the videos using their player and it takes care of encoding and hosting for you: https://phoenix.playwire.com/en/signup/premium
We could improve our plugin to parse the Playwire config files, however we haven’t got anybody else with this request at this point.
Thanks,
Martin8 years ago in reply to: splash screen for vimeoHello smith234,
I tried to insert some new video from our Vimeo account, but I’m noticing no issues with the splash screen. Could you please point us to your video where you noticed this issue?
Thanks,
Martin8 years ago in reply to: Resumable VideoHello John,
we would really like to add this feature to our plugin. I wonder if having it based on cookies would be enough (that means it would be remembered in each browser separately) or if it would be better to store this information in your user database as well (to allow each member to use multiple computers and always continue where they left off).
Thanks,
Martin8 years ago in reply to: switch to full screenHello Angie,
could you please post the link to your website where we can see the issue?
Please read more about our video checker (that’s what gives you Video Warnings) here: https://foliovision.com/player/faq#properties-built-checker-report-playing
Thanks,
Martin8 years ago in reply to: Splash Image Not WorkingHello Peter,
could you please let us what was the issue in the end? Making our player user friendly is one of our goals.
Thanks,
Martin8 years ago in reply to: Speed Buttons Not WorkingHello Varinder,
sorry about the delay, the speed buttons now work with YouTube videos.
Thanks,
Martin8 years ago in reply to: Flowplayer XP ProblemHello Ken,
we fixed the speed buttons to work with YouTube. Please update both FV WordPress Flowplayer (last version 6.0.4.6) and FV Player Pro (0.6.14) to make it work.
Thanks,
Martin8 years ago in reply to: FV Flowplayer Pro not playing vimeoHello Ron,
your issue is caused by the http://www.opinionstage.com/assets/loader.js script which you use for ratings or polls. It seems to stop the click handling for the player.
Please try to disable that and see if it helps. You are also using some script to block right click on the website, so perhaps these 2 scripts together cause the issue.
Thanks,
Martin8 years ago in reply to: FV Flowplayer Pro not playing vimeo8 years ago in reply to: Pop up Button in PlayerHello John,
we like your other idea about easier looping of chapters more: https://foliovision.com/support/fv-wordpress-flowplayer/requests-and-feedback/looping-idea
We are still exploring the possibility of improving our interface, like for example moving quality switching buttons to control bar.
Thanks,
Martin8 years ago in reply to: FV Flowplayer Pro not playing vimeoHello Ron,
I found a Vimeo video at http://streamnowtv.com/action/kanowna/ and I’m not having any issues with the playback. I first got the custom video ad and then a video from Vimeo.
If you are still seeing the issue – I see you are using the “Scroll autoplay” feature. Could you please try to disable that to see if it improves the situation?
Thanks,
Martin8 years ago in reply to: Second Vimeo AccountHello smith234,
thank you for bringing up this important topic.
Are you concerned about the 20GB of new video per week limit?
Thanks,
Martin8 years ago in reply to: HTML Fallback for Mobile when RTMP Streaming?Hello berkayozturk,
you should not be having any issues with such setup. Please have a look at the first video here: https://foliovision.com/player/demos/cloudfront-download-protection
It plays the RTMP stream is Flash is available and it plays the mp4 video through HTTP on mobile.
The shortcode looks like is although in the above link it also has the WebM video:
[fvplayer src="https://sub-domain.cloudfront.net/file.mp4" rtmp="rtmp://sub-domain2.cloudfront.net/cfx/st" rtmp_path="file.mp4" engine="flash"]
I only put engine=”flash” into it to force RTMP where Flash is available.
Thanks,
Martin8 years ago in reply to: Pop up Button in PlayerHello John,
thank you for the suggestion, we will have a look at it with Alec.
Thanks,
Martin8 years ago in reply to: Chapter DisplayHello John,
thank you for the suggestion, I see that it shows times like “00:00:16.000” instead of just “0:16”. We will improve it to not show any extra zeros.
Thanks,
MartinHello Vishu,
please check our compatibility guide: https://foliovision.com/player/compatibility -> WPLMS Theme (Vibe Course Module plugin)
You can use CSS like this to set the bottom margin of subtitles:
.flowplayer .fp-subtitle { bottom: 32px }
The subtitles menu icon is set with CSS, so that’s where you can put up some background image or so:
.flowplayer .fp-menu:before {
content: “\e604”;
}The videos can be protected by using Amazon S3 or CloudFront. We are also working on integrating HLS encryption.
Thanks,
Martin8 years ago in reply to: Looping IdeaHello John,
we will check if we could make these chapters work with AB looping.
Thanks,
MartinHello all,
the multilingual subtitles are now available: https://foliovision.com/2016/01/multilingual-video-subtitles
We are looking forward for your feedback.
Thanks,
Martin- This reply was modified 8 years, 2 months ago by Lucia.
8 years ago in reply to: How to change subtitle font size?Hello ermir,
have you tried using Settings -> FV WordPress Flowplayer -> Player Skin -> Subtitle Font Size?
Please make sure you are not editing the core plugin CSS files as these get overwritten by plugin updates – applies to any plugin.
Thanks,
Martin8 years ago in reply to: Playwire video embeddingHello Jayt,
are you trying to embed YouTube or Vimeo videos? Licensed users of FV Flowplayer are able to mix videos from these services in playlists and also embed that as iframe (which is a new bet feature of our free plugin, not announced yet).
Thanks,
Martin8 years ago in reply to: Skip VAST AdHello Osvaldo,
currently we rely on the ad provider to mark the ad as “skipable”. If the ad is not set like that, then adding a skip button might violate your ad serving terms.
Thanks,
Martin8 years ago in reply to: Next And Previous VideoHello Osvaldo,
we are having a look at this. We could add it as a global option probably.
Thanks,
Martin8 years ago in reply to: Video player for FacebookHello smith234,
thank you for your thoughts on CloudFront. We are open for a suggestions for a better CDN we could support.
Martin
8 years ago in reply to: Playlist optionsHello Rick,
please look at our playlist here: https://foliovision.com/player/demos/video-playlist-durations
You can probably just style the “.fp-playlist-external a” elements in CSS to appear one per line and give it the box styling.
I’ll check with our team if we want to make this a preset.
Thanks,
Martin8 years ago in reply to: PHP NoticeHello Tim,
thank you for the bug report a fix for this will be included in the next version of our plugin.
Thanks,
MartinHello Thesis,
sorry about the delay.
You are right about these issues. Currently we only cache a single size of each avatar, so we will have to improve that to be able to deal with retina.
The file extensions should be added as well.
Thanks,
Martin8 years ago in reply to: VAST Error #2048Hello Osvaldo,
your ad URL returns HTTP 404 error. Looking at the URL there are some blank spaces and %5d; kind of text which doesn’t seem right:
http://ad.doubleclick.net/pfadx/N270.126913.6102203221521/B3876671.21;dcadv =2215309;sz=0x0;ord5btim estamp%5d;dcmt=text/xml
I tried to get rid of these symbols, but the ad URL still reports as HTTP 404:
Please doublecheck your ad URL.
Thanks,
MartinHello Cube,
we are unfortunately stuck at creating the user interface for this.
Thanks,
Martin8 years ago in reply to: Volume bar not fading off with other controlsHello Cube,
thank you for the tip! We just put the fix for this into our plugin.
Thanks,
Martin8 years ago in reply to: exoclick invideo ad codeHello PE,
are these the VAST video ads? Then you need our VAST plugin: https://foliovision.com/player/vast
Thanks,
Martin8 years ago in reply to: WatermarkHello Gbrother,
you are actually using a wrong key. Please check https://foliovision.com/login -> My Products to get the correct one. The thing is the core Flowplayer key is changing with each new release. We give the new key to your website automatically, however you have to confirm that’s what you want to do – look for a dialog box after next plugin update which will allow you to confirm you want to receive the new key automatically.
Thanks,
Martin8 years ago in reply to: Videos Not PlayingHello Danielle,
how are things going now? We fixed the Flash issue which was occurring for some of the Vimeo videos.
Thanks,
Martin8 years ago in reply to: Problem with VAST plugin8 years ago in reply to: problems with new Flowplayer 6.04Hello Terry,
we released FV WordPress Flowplayer 6.0.4.4 which has a fix for your issue.
Thanks,
Martin8 years ago in reply to: YouTube video thumbs appear croppedHello Peter,
seems like you are using FV WordPress Flowplayer without license, so you are getting only the basic YouTube embedding using iframe. I see we should improve it to be more responsive, various themes do that using FitVids script.
Licensed users benefit from a full-featured custom player for YouTube: https://foliovision.com/player/demos/youtube-embedding
Thanks,
Martin8 years ago in reply to: Video Title playlistHello Osvaldo,
see how the captions are added here: https://foliovision.com/player/creating-playlists
Thanks,
Martin8 years ago in reply to: WatermarkHello Gbrother,
I’m not sure why the keygen could have issues with your domain, I’ll check it out.
Thanks,
Martin8 years ago in reply to: Custom Logo MissingHello Nathan,
now I noticed that you entered wwwproatamartialarts.com as your domain for your license key (you missed the dot symbol). I fixed it to proatamartialarts.com – it will work for the www version of it as well.
Please check your key in https://foliovision.com/login now.
Thanks,
Martin8 years ago in reply to: Custom Logo MissingHello Nathan,
1) Custom logo not showing – I’m not able to open the URL you sent, it’s requesting login. Do you have any publicly visible page where I can see some video to check the issue? If not, please post this shortcode on some page, so I can check it:
[fvplayer src="https://cdn.foliovision.com/videos/dominika-960-31.mp4"]
2) Lightbox splash screen – this should certainly work. Make sure you check our guide here: https://foliovision.com/player/how-to-use-lightbox
Thanks,
MartinHello Matt,
there must be some plugin (or theme) conflict. We recently noticed that the WPLMS template is causing this – it’s loading Media Element for any video an audio element on the website. We suggested a fix for this, so perhaps it will get fixed soon.
So as a basic troubleshooting step you should check if the issue persists if you use the default WordPress theme. You can try to use the preview function, see if you can find a video there and see if it loads ok.
Thanks,
Martin8 years ago in reply to: problems with new Flowplayer 6.04Hello Terry,
I see what could be causing the issue – could you please confirm that you are not using permalinks? That means your site URLs look like http://example.com/?p=234 rather than http://example.com/my-post-name
Thanks,
MartinHello Christopher,
sorry about the delay – your ad code is probably using document.write JavaScript call. That means it can’t be loaded dynamically when the video starts – however that’s how our plugin works. It would have to be loaded on the background and then showed once the video playback starts. However in that case your ad network might be registering the ad impression even if the video has not been played at all.
Can you confirm what is the desired behavior with your ad company? Then we could make both options available. We use the dynamic loading for the ads as it’s more efficient in general.
You can also post your ad code into a HTML file on your server which you then load via iframe tag as an ad into the video. However then the ad unit might not be able to sense what is the URL of the page where the ad has been loaded, so that’s something to confirm with your ad company as well.
Thanks,
Martin8 years ago in reply to: auto pause, lazyHello djsteve,
FV Player Pro 0.6.12 supports the scroll autoplay as a global setting. Currently it’s in beta though, we are testing it here: https://foliovision.com/player/demos/scroll-autoplay
Thanks,
Martin8 years ago in reply to: Scroll autoplayHello Mateusz,
FV Player Pro 0.6.12 supports the scroll autoplay as a global setting. Currently it’s in beta though, we are testing it here: https://foliovision.com/player/demos/scroll-autoplay
Thanks,
Martin8 years ago in reply to: Vimeo Issue with wp_options tableHello Cameo,
thank you for reporting this. We are usually very sensitive about issues like this. The plugin used WP Transients for a long time, until we changed it to using WP Options recently and haven’t realized the issue with autoload being on will occur.
You are right about storing the data elsewhere – we like the idea of using flat files but we might use a new database table as well.
As a quick pre-Christmas fix I altered the code to not store the options with autoload on. Please upgrade FV Player Pro to the most recent version (0.6.12) to get the fix. It will change the autoload to “no” for each video the next time the cache gets updated, so you can delete the cached entries manually for the last time and the issue won’t repeat.
Thanks,
Martin8 years ago in reply to: Serving Private Videos via CloudfrontHello Angela,
we have received no video checker submission from your player. Could you please verify that your WordPress install is able to send emails? You can do so by installing a plugin like WP Mail SMTP and sending a test email from its settings page – or perhaps you already use some other plugin.
We do offer a paid pro service for the CloudFront setup: https://foliovision.com/player/pro-setup#fvl-form-9370 I’ll be leaving for Christmas until the New Year, but I can have a look into this on this weekend.
Thanks,
Martin8 years ago in reply to: Pre Sales QuestionHello Ronnie,
to alter the link of the sharing buttons you can use the “share” attribute where you can enter the title of the post to share and the link of the post – separated by “;” symbol.
[fvplayer src="...." share="Title;http://example.com/your-page"]
Thanks,
Martin8 years ago in reply to: Serving Private Videos via CloudfrontHello Angela,
you can setup both, although I think the HTTP distribution should be enough as most browsers can play MP4 in HTML5 already and the Flash is not so important.
Each distribution has to use a different CNAME.
Thanks,
Martin8 years ago in reply to: Control bar errorHello Gbrother,
I’m not sure what could be causing this. You can edit your click blocking script and comment out the lines which say “addEvent(document.body….” and so on. Perhaps you will you don’t need to alter all the events for it to keep blocking the browser contextual menu and our player will keep working as it should.
Thanks,
Martin8 years ago in reply to: Customize skinHello Jihyeong,
that won’t be so easy. You will have to create some space for the full-screen button:
.flowplayer .fp-volume {
right: 42px;
}.no-brand.flowplayer .fp-timeline {
margin-right: 192px;
}.no-brand.flowplayer .fp-remaining, .no-brand.flowplayer .fp-duration {
right: 145px;
}Then you will have to move the button down:
.flowplayer .fp-fullscreen {
bottom: 0;
}And then you will have to check what happens to the responsiveness and how it appears on mobile devices – as these don’t have the volume control.
Thanks,
Martin8 years ago in reply to: Quality Switching IssueHello Kevin,
I’m not able to reproduce this issue. I’m noticing the HD and LD videos don’t play without the URL signature key (or perhaps they are missing?).
Could you please post the video on some page which we can access? Or can you create site access for us?
You can just put it here (and change the login once we are done) or share it with martinv@foliovision.com using LastPass. LastPass is a utility for secure sharing of login information. We created a step by step illustrated guide for it here: https://foliovision.com/sharing-sensitive-information
Thanks,
Martin8 years ago in reply to: Volume Slider MovesHello Bobby,
thank you for the bug report. Seems like one of our recent CSS fixes caused some issue there. We will get this fixed tomorrow.
Thanks,
Martin8 years ago in reply to: Playlist optionsHello Rick,
do you have a live example of this? Should licking “Part 1” to “Part 4” just change the video in the player (then it’s really similar to our default playlist) or should is hide the player at the top and roll down another player below the “Part x” heading (the tabbed playlist gives you something similar although it spans horizontally and not vertically)?
Thanks,
Martin8 years ago in reply to: Nix FV Player watermarkHello Paul,
I see your license key is for dvs.com rather than websitetestlink.com so that is probably the reason why the logo is not hidden all the time for you. Your site domain is really long and complex and that is probably confusing the logo.
Once you go live on your real domain, this issue will no longer occur.
Thanks,
Martin8 years ago in reply to: How to remove scrolling ADSHello Gaetan,
I see, the ad script does document.write or something similar, so it can be put in into the site dynamically. That’s why they gave you an iframe code.
You should ask them to make sure the iframe code has no margin or padding. Adding the following to the iframe HTML code might solve that, so you should ask them to put that in:
Thanks,
Martin8 years ago in reply to: How to remove scrolling ADSHello Gaetan,
the ad was returning with HTTP 500 error for me and now it’s empty.
But it appeared to me like you need to increase the iframe size by adjusting the ad code directly. You can also set a property for it to not have scrollbars.
Thanks,
Martin8 years ago in reply to: How to remove scrolling ADSHello Gaetan,
please submit the full URL address where we can see this issue live, I’m not able to tell what is the exact nature of this issue by looking at a screenshot.
Thanks,
Martin8 years ago in reply to: New Vimeo Adaptive BitrateHello John,
we added support for FullHD in FV Player Pro 0.6.11 released yesterday.
Vimeo is using MPEG-DASH for the adaptive streaming. It’s a great piece of technology which also works in Flowplayer, but it’s pretty new. So it’s important to also provide other formats of the video to make sure it plays everywhere. That’s good about Vimeo, that it does so automatically, at least for Plus and PRO members.
We will talk about this in our team, perhaps we can implement it in the start of 2016.
Thanks,
Martin8 years ago in reply to: Several Playback IssuesHello Birsen,
could you please let us know which parts of code were affected and what you had to fix? Perhaps we can make our code more resilient.
Thanks,
Martin8 years ago in reply to: Admin fv pro updated notificationHello smith234,
I don’t know why the plugin folder keeps renaming – have you checked on FTP if there is a fv-player-pro folder in wp-content/plugins which can’t be deleted?
If you rename the plugin folder you need to also go back to Plugins screen and re-activate. Then clear the WP cache (you are using Varnish for this).
Thanks,
Martin8 years ago in reply to: Admin fv pro updated notificationHello smith234,
I don’t know why the plugin folder keeps renaming – have you checked on FTP if there is a fv-player-pro folder in wp-content/plugins which can’t be deleted?
If you rename the plugin folder you need to also go back to Plugins screen and re-activate. Then clear the WP cache (you are using Varnish for this).
Thanks,
Martin8 years ago in reply to: vimeo 720 and 1080pHello smith234,
We also released FV Player Pro 0.6.11 which adds the “FullHD” button of quality switching on Vimeo videos.
Thanks,
Martin8 years ago in reply to: Admin fv pro updated notificationHello smith234,
some Vimeo videos use new kind of URLs which were not working with the Flash engine of Flowplayer properly (used for around 15% of video playback). I fixed these issues now and released FV WordPress Flowplayer 6.0.4.2 which I applied on your website.
Let us know if you still have playback issues, as well what browser you use.
We also released FV Player Pro 0.6.11, so I tried to install the update on your site. If I only clicked the update link without opening it in a new window I could indeed see that the plugin ended up inactive and I had to re-activate it by hand. I’m not sure if that’s a bug in new WordPress or some glitch on your website.
Thanks,
Martin8 years ago in reply to: Full width videoHello Cedric,
thank you for the tip!
You can also just set the default size to say 1920 x 1080 px as it is setup to fit any narrow column while keeping the aspect ratio, so it’s a single setting which should work for your full width section as well as any video in content column.
Thanks,
Martin8 years ago in reply to: Full width videoHello Cedric,
are you looking for a way of embedding the video to your page to the header section, so that it uses the full page width rather than the article column content? We usually leave this duty to the templates. There are various themes which allow you to put up a video like that, just make sure the template supports WordPress Shortcodes and you can put in our [fvplayer…] shortcode without issues.
Thanks,
Martin8 years ago in reply to: How to remove scrolling ADSHello Gaetanh,
so the iframe dimensions are 300×250 px, have you tried to enter say 10 pixels more into our plugin settings? See my last post to see where it needs to be entered.
Thanks,
Martin8 years ago in reply to: Embed Option Icon?Hello Victor,
the CSS for the sharing icons looks like this: https://github.com/foliovision/fv-wordpress-flowplayer/blob/master/css/flowplayer.css#L384-L395
You can copy that to your theme stylesheet, adjust the element selector to work with a.embed-code-toggle and put up your graphic into img directory. If you know a bit of CSS I think you can figure this out.
Thanks,
Martin8 years ago in reply to: Flowplayer logo on screen startup.Hello Victor,
thank you for the update, just let us know if you have any other issue.
Thanks,
Martin8 years ago in reply to: Flowplayer logo on screen startup.Hello Victor,
thank you, could you please point me to where I can find some video with the logo issue? I only found a “Slim Thug” video which is from YouTube embedded using our player and it doesn’t have the logo issue.
Thanks,
Martin8 years ago in reply to: Vimeo IssueHello John,
I can reproduce the issue. I can see that particular video uses data cached 3 days ago. It’s not clear why the WP Transient won’t time out, it might be an issue with your webhost if they try to optimize WordPress Transients using memcached or so. W3 Total Cache Object caching could also cause this if nor functioning properly. I see you use WP Rocket, but that one doesn’t have object cache as far as I know.
I released FV Player Pro 0.6.10 which doesn’t use WP Transients anymore, please upgrade to it and see if that video continues to play even after 1 hour since the last successful play (just try to play it and then again after 1 hour).
Thanks,
Martin8 years ago in reply to: Admin fv pro updated notificationHello Chan,
we contacted you about getting WP admin access for your website, which you provided, thank you! Let’s continue to discuss the issues here.
I’m logged in to your site, but I’m not noticing the “FV Flowplayer Pro extension upgraded successfully!” kind of message. There is nothing like that on wp-admin Dashboard nor the Plugins screen. Settings -> FV WordPress Flowplayer doesn’t have it either, it only show the “Thank you for purchasing FV Player license! [Pro pack installed]” message. Could you please check?
Regarding the upgrade issues you are having – our plugin should work fine in directory of any name. I’m not sure why WordPress seems to refuse using the default folder name here. I tried to trigger another update and it installed into “fv-player-pro-ZVzj4A” folder – and it re-activated properly – that part is handled by WordPress. When I click “update now” for a plugin I let it open in a new tab as I can see all the messages there and I wait until it says the plugin was reactivated successfully. If you close the window before that, it might not reactivate.
Could you please check the wp-content/plugins directory on FTP? Perhaps there is some old fv-player-pro folder which can’t be removed from WordPress, so you should try to remove it using FTP.
Thanks,
Martin8 years ago in reply to: Vimeo IssueHello John,
you should also clear the cache now to prevent the old cached items with long expiration time from causing issues again. As you figured out, changing the Vimeo API key clears the cache, so you can put in some bogus key and then put back the real one.
Thanks,
Martin8 years ago in reply to: Vimeo IssueHello John,
I had a look and realized that sometimes the expiration time is too high – even 1 hour. That could lead to these issues. I released FV Player Pro 0.6.9 which limit this expiration time to 15 minutes. That means the caching won’t be as effective, but there should be less issues like you had.
Thanks,
Martin8 years ago in reply to: Vimeo IssueHello John,
can you edit the wp-content/plugins/fv-player-pro/fv-player-pro.php file?
Just look for the line which contains “set_transient” and remove it. That will stop the caching and will help us with figuring this out. In case you make a mistake in your PHP editing and your site goes down, just delete the plugin on FTP and then reinstall it.
You can also post your WordPress admin login here, so I’ll do that tweak for you. I won’t publish it here and you will change the password right after your are done. If you have LastPass, you can send the login using that as well: http://foliovision.com/sharing-sensitive-information
Thanks,
Martin8 years ago in reply to: Vimeo IssueHello John,
I was testing http://www.learningguitarnow.com/wootest/test-videos/ but couldn’t reproduce the issue, not even in Flash engine. I guess you changed the key by that time.
Are you experiencing the issue yourself, or is it just your readers? Does the issue come in instantly (like you open the page, click some video to play and it show the error, or click next video to play and then it fails), or only after you have been on the same page for more than 15 minutes playing different videos from the playlist back and forth?
Thanks,
Martin8 years ago in reply to: Several Playback IssuesHello Birsen,
I had a look and the first issue is that the MP4 video http://bpsuniversity.com/wp-content/uploads/2015/12/ob_mp4_cc_5661a5e97cfb8.mp4 is not present, it gives error “404 Not Found”.
Next issue is that your theme hides the Flowplayer error message and the loading indicator, although it’s not intentional. That makes the user experience much worse, as it’s not clear what the error is and if it’s still loading. We are checking how to make our player styling more resilient to that.
Regarding the mobile playback broken because of the RTMP stream – I’m not having this issue when playing https://foliovision.com/player/demos/cloudfront-download-protection -> Player with MP4, WebM and RTMP stream
Regarding the RTMP stream, I don’t think it works at all, does it ever play for you? Are you sure you have the CloudFront RTMP distribution with singed URLs setup properly? https://foliovision.com/player/serving-private-cloudfront#rtmp
You can also order our services to setup CloudFront for you: https://foliovision.com/player/pro-setup -> Setting up Cloudfront Distribution
Thanks,
Martin8 years ago in reply to: Admin fv pro updated notificationHello smith234,
I’m glad it works for you, however it’s still a mysterious issue. Varnish should not affect this as it should only cache the site front-end. If your host is doing some aggressive caching of wp options or transients, we would like to hear about the details.
Thanks,
Martin8 years ago in reply to: Vimeo IssueHello John,
thank you for the tip, however it doesn’t sound like it should fix the playback to me. Perhaps it’s just a coincidence? Could you please post the URL where we can see it? We won’t publish it if you don’t want it published.
Thanks,
Martin8 years ago in reply to: Flowplayer logo on screen startup.Hello Victor,
actually since your site is locked down, could you please unlock it or provide a login for us to see the site? You can make it a Subscriber level user if that will suffice so you can post it here without worries, we won’t publish it.
Thanks,
Martin8 years ago in reply to: How can I disable the flash fallback?8 years ago in reply to: Several Playback IssuesHello Birsen,
thank you for your note about the RTMP, that should not be happening. I’ll debug it tomorrow.
Thanks,
Martin8 years ago in reply to: Flowplayer logo on screen startup.Hello Victor,
I’m sorry about the delay, I set a reminder for myself to check this tomorrow.
Thanks,
Martin8 years ago in reply to: Embed Option Icon?Hello Victor,
you need to put your change into your theme CSS. Don’t edit any plugin CSS file as it will get overwritten on the plugin update, that applies to any plugin.
You can check what kind of CSS we use for the sharing buttons and write something similar for a.embed-code-toggle.
Thanks,
Martin8 years ago in reply to: FV Flowplayer 6 update issuesHello jay,
could you please submit the URL of some page where we can see our video player? I haven’t found one on your homepage.
Thanks,
Martin8 years ago in reply to: How to remove scrolling ADSHello gaetanh,
are you sure you set the ad dimensions properly? See width and height fields in step 5. and 7.: https://foliovision.com/player/google-adsense-flowplayer
Perhaps you have to add 10 or 20 px if your theme CSS adds some extra spacing on that element.
Thanks,
Martin8 years ago in reply to: Vimeo IssueHello John,
please post URL where we can see this issue and also what browser you are using. If it’s a members only post, you can setup a new page which won’t appear in the site news feed and remove it right after we have checked it.
There is no easy way of clearing that cache, it only lasts for 15 minutes or so.
Thanks,
Martin8 years ago in reply to: Skip Link , when ?Hello Frank,
we talked about this in our team and we will add a single setting for this which will apply to all the video ads. The setting will be something like this:
Allow ad skipping [checkbox] after [x] seconds.
So you will be able to set that to say 5 seconds.
Thanks,
Martin8 years ago in reply to: Admin fv pro updated notificationHello smith234,
I’m mailing you privately now about getting FTP access to your site, so we can have a look at this issue right there. Otherwise this would be hard to fix, as we are not able to replicate this issue on any of the dozens of websites we maintain.
Thanks,
Martin8 years ago in reply to: Admin fv pro updated notificationHello smith234,
sorry about my late reply. It’s really awful what you had to go through when trying to get rid of this message.
It seems like your website doesn’t remember that it already installed the FV Player Pro extension. If you are using GoDaddy or Dreamhost I’m a bit worried they might have some caching mechanism in place which prevents options from updating properly. I noticed some issue there with WP transient API on some of these web hosts.
Can you open http://{your-site.com}/wp-admin/options.php page on your site and look for “fv_flowplayer_extension_install” there? Does it say “SERIALIZED DATA” in the input box next to it?
Thanks,
Martin8 years ago in reply to: Vimeo Issue8 years ago in reply to: Vimeo IssueHello John,
sorry about the delay, could you please post more about the issue? I’m not seeing anything strange happening.
Thanks,
Martin8 years ago in reply to: How can I disable the flash fallback?Hello Steven,
you are right that the modern browsers should be not using Flash.
Could you please post the shortcode you are using and also a URL where we can see this behavior? It’s not what is normally happening.
Thanks,
Martin8 years ago in reply to: Several Playback IssuesHello Birsen,
2) Video not playing on mobile – I’m noticing it’s a full HD video – that won’t play on older iPhones. You can use our mobile video feature for these devices: https://foliovision.com/player/encoding#mobile-video Or you can use quality switching: https://foliovision.com/player/switch-video-quality
However I’m noticing that the video fails on the Ajax load of the RTMP URL signature – I’ll have to debug it in depth, I can do so tomorrow.
3) Video sometimes only playing after a page reload – I was not able to reproduce this issue. On the other hand the page reloading often took a while – if you are on a shared server it might be overloaded and since the video is using WP Ajax to get the URL signature for RTMP, it might be slowed down because of that.
Thanks,
Martin8 years ago in reply to: Target VAST ads on specific videosHello Ayman,
you can simply add into your [fvplayer…] shortcode:
vast=”http://your-ad-network.com/your-ad-url”
Just make sure you replace any [ and ] symbols with { and } to not break the shortcode. If you need to use the Flash VPAID ad, also add vast_engine=”flash”.
We also plan to add this as an option to the shortcode editor.
Thanks,
Martin8 years ago in reply to: Quality Switching renames filenameHello Jonstout,
please make sure you use something more unique for these quality prefixes. If you use -sd, -hd and -mobile then there is a good change it won’t occur in any of your filenames.
I see we could make it check for the dot in the file name as well, so it would only replace _M. with _L. for large video file, but not _M in “_Monkeys”.
Thanks,
Martin