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Thumbnails on Wordpress Goes Missing When Update Post

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Foliovision › Forums › FV Player › Troubleshooting › Thumbnails on Wordpress Goes Missing When Update Post

  • Raymond Tajem 8 years, 6 months ago

    Hello,

    Since updating the FV Player for WordPress on 2-Dec-2016 [Version 6.0.5.10 ], when I try to update my post the thumbnails goes missing. It is only resolved when I deactivate the FV Player plugins.

    Hope for a solution

Viewing 8 replies - 1 through 8 (of 8 total)
  • Eduard 9 years ago
    Avatar photo

    Hi Raymond,

    Thank you for the bug report. I’ve notified our programming department about this issue and they will look at it as soon as possible.

    Thank you for your patience,
    Eduard

    • This reply was modified 8 years, 6 months ago by Eduard.
    Martin 9 years ago

    Hello Raymond,

    please let us know which thumbnails go missing. Do you mean the core WordPress Feature Images on post archives, or something else? Are you using any plugin for these?

    Are you using Settings -> FV Player -> Integrations/Compatibility -> Enable profile videos?

    Thanks,
    Martin

    Raymond Tajem 9 years ago

    Hello Martin,

    The thumbnail I’m referring to is the WordPress Feature Images on post. Here are 2 situations when the WordPress Feature Image disappears:
    (1) At Draft Post Mode – after inserting image at “Set Feature Image” and clicking the “Save Draft” twice, the image that appears at “Set Feature Image” goes missing. And if I proceed to publish the post, the published post thumbnail is missing (no grey image holder).
    (2) Updating Post situation – Image at at “Set Feature Image” disappears after updating the post. – also no grey image holder.

    However, when I deactivate the FV Player plugin at my website WordPress dashboard, the problem goes away.

    I hope this will clarify the matter.

    Regards

    Raymond

    Martin 9 years ago

    Hello Raymond,

    please check if you have enabled Settings -> FV Player -> Integrations/Compatibility -> Post Thumbnail. If so, then you can safely disable it now and we will do a full round of testing on it.

    Thanks,
    Martin

    Raymond Tajem 9 years ago

    Hello Martin,

    I have not enabled Settings -> FV Player -> Integrations/Compatibility -> Post Thumbnail

    Regards
    Raymond

    integration
    integration
    Martin 9 years ago

    Hello Raymond,

    I’m not able to reproduce this issue, no matter if I enable “Post Thumbnail” or not.

    Do you see any errors on the browser error console? Here’s how to use it: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

    If you want to get this fixed in a hurry, you can order our pro support: http://foliovision.com/pro-support

    Thanks,
    Martin

    Raymond Tajem 9 years ago

    To everyone,

    Problem resolved with today’s update Version 6.0.5.11

    Regards

    Raymond

    Martin 9 years ago

    Hello Raymond,

    thank you for the good news!

    Could you please let us know what version of PHP you are using? Seems like it treats strings as arrays under some circumstances and was causing the failure.

    Thanks,
    Martin

Viewing 8 replies - 1 through 8 (of 8 total)
Reply To: Thumbnails on Wordpress Goes Missing When Update Post



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