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Audio starting twice

[Solved]

Foliovision › Forums › FV Player › Troubleshooting › Audio starting twice

  • Martin Glanert 9 years, 5 months ago

    I have a strange problem. I use vimeo pro via the api.

    Some, but not all viewers experience that the audio of a video starts again after about 2 minutes into the video. So then they have the audio twice. Very irritating (;

    I hade autobuffering and “autoplay when viewport” activated and turned that off. did not help. switched to new beta feature “insert as iframe”. That did not help either.

    I think the cached videos have some problem. But cannot delete the vimeo cache. Changing the api key did nothing.

    Please assist (; Thanks.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Martin 9 years ago

    Hello Martin!

    please disable Settings -> FV Player -> Hosting -> Vimeo -> Force iframe Embedding and send us a link to the page where we can see the issue.

    Also let us know what browser you are using.

    Thanks,
    Martin

    Martin Glanert 9 years ago

    Hi Martin!

    I disabled the integration. Please go here:

    martinglanert.de/clartiy/vip and use the password “…” to sign up.

    Then click the Button “weiter” and go through some videos.. For different people it starts with different videos. After about 2 minutes the audio starts again from 0. It happends with all browsers.

    Martin

    Martin 9 years ago

    Hello Martin,

    thank you for the video and the bug report! We had a look and this all looks pretty complex. It appears you are using a multi-step Gravity Forms form with FV Player inside of it.

    It’s difficult for us to tell if the issue is related to use of Gravity Foms directly, or it’s just your theme or some plugin. Could you please post some Vimeo video to some clean page which you create on your WordPress site? You can set the page to be password protected and send the password to us here, we are keeping this thread private.

    Also, as a quick fix you can try to enable “Settings -> FV Player -> Integrations/Compatibility -> Prefer Flash player by default”, it seems this doesn’t affect browsers which use Flash for MP4.

    Thanks,
    Martin

    Martin Glanert 9 years ago

    I enabled the “Flash player by default”.

    Here is the bugtesting site.

    I changed the video to one of my daughter, so you have more fun debugging and looking at a nice video (;

    http://martinglanert.de/foliovision-bugtesting/

    Martin 9 years ago

    Hello Martin,

    we setup our own multi-step form with Gravity Forms and the issue appears to be triggered by the Partial Entries addon for it.

    The Flash preference which I recommended as a quick fix helps, so cloud you please disable “Settings -> FV Player -> Integrations/Compatibility -> Prefer Flash player by default” again, then see if the issue is still occurring and then disable the Gravity Forms Partial Entries and see if that helps?

    Thanks,
    Martin

    Martin 9 years ago

    Hello Martin,

    the Gravity Forms Partial Entries addon calls jQuery.clone() on the form wrapper, which also contains the player if you insert it using the HTML block. That makes the Flowplayer play the video again on background.

    I’m currently writing about this issue to core Flowplayer team.

    Thanks,
    Martin

    Martin Glanert 9 years ago

    Hi Martin,

    thanks for getting to the core! In the meantime I will just use the iframe embed via fvplayer, until we have a solution.

    Greetings Martin

    Martin 9 years ago

    Hello Martin,

    could you please check if it also happens with this version of FV Player? https://github.com/foliovision/fv-wordpress-flowplayer/archive/gravity-forms-fix.zip

    It has fixed this GF Partial Entries bug on our test site.

    Thanks,
    Martin

    Martin Glanert 9 years ago

    Hi MArtin,

    only getting to impliment this now. Is this still the best fox or have you integrated this update already in the core plugin?

    Martin 9 years ago

    Hello Martin,

    it’s not part of the public version of the plugin yet, so please test with the plugin version from that ZIP file.

    Thanks,
    Martin

    Martin 9 years ago

    Hello Martin,

    this fix will be part of the next FV Player release.

    Thanks,
    Martin

Viewing 11 replies - 1 through 11 (of 11 total)
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