• Skip to content
  • Skip to primary sidebar
  • Skip to footer

Foliovision

Main navigation

  • Weblog
    • FV Player
    • WordPress
    • Video of the Week
    • Case Studies
    • Business
  • About
    • Testimonials
    • Meet the Team
    • We Support
    • Careers
    • Contact
    • Pricing
  • Products
  • Support
    • FV Player Docs
    • Pro Support
  • Login
  • Basket is empty

FV Player not working with Safari on Mac

Foliovision › Forums › FV Player › Troubleshooting › FV Player not working with Safari on Mac

  • Hoshang S. 6 years ago

    Hello,

    i am using wordpress and embedded some videos on my side according this Guide “Serving Private Videos with Amazon S3” (https://foliovision.com/player/video-hosting/secure-amazon-s3-guide) – but the Vidoes are not playing by Safari on Mac. It shows: html5: file not found.

    Can you please help concerning this probmel?

    Thanks,
    Hoshang

Viewing 3 replies - 1 through 3 (of 3 total)
  • Juraj Kacaba 6 years ago
    Avatar photo

    HI Hoshang,

    Are these problems with playback appearing only on Safari? Or do you experience similar problems on any other browser?

    Best would be if you could provide us a link to your site with that affected video so we could check it.

    Also please check your admin video checker and let us know what type of error appears in the checker on those videos. If you don’t know how, you can find a guide to that in “Serving Private Videos with Amazon S3” it’s at the very end of that guide as “Troubleshooting with Video Checker”.

    Thanks,
    Juraj

    Hoshang S. 6 years ago

    Hallo Juraj,

    yes this problem just occurs with Safari. A Link, where you can check this is: http://www.tu-torials.de/vorschau – here you can find some videos for testing.

    The Video checker shows no problems with the videos. (ignore the lower right video on the page).

    Thanks,
    Hoshang

    Juraj Kacaba 6 years ago
    Avatar photo

    Hi Hoshang,

    We’ve tested that and there are some issues with playback on Safari version 10.0.2. Please check your Safari version on Useragents and send us the version info.

    Also please test playback on this video and let us know if the video playback works for you or not.

    We are investigating what is causing these issues and we will let contact you in the close future with further information.

    Thanks for your feedback!

    Regards,
    Juraj

Viewing 3 replies - 1 through 3 (of 3 total)
Reply To: FV Player not working with Safari on Mac



Please Sign in or Register to upload files.

Related Posts

  1. Amazon S3 Signed URLs

    Amazon S3 Signed URLs

  2. FV Player adds S3 Browser and lightbox autoplay

Primary Sidebar

Sign in Register
FV Player Docs Post New Topic

Welcome

to Foliovision support forums! We'll be happy to provide free support to resolve all the reported bugs. You always can start by specifying your OS and browser and steps to reproduce the bug.

If you need help with the installation on your site, please submit a request for a Pro Support Incident. We'll have you up and running in no time, with detailed instructions on how to resolve your issue yourself in the future.

Facing a hard to solve WordPress problem? On a tight deadline?

Let us take care of it for you
right now.

Pro Support Buy FV Player

Footer

Our Plugins

  • FV WordPress Flowplayer
  • FV Thoughtful Comments
  • FV Simpler SEO
  • FV Antispam
  • FV Gravatar Cache
  • FV Testimonials

Free Tools

  • Pandoc Online
  • Article spinner
  • WordPress Password Finder
  • Delete LinkedIn Account
  • Responsive Design Calculator
Foliovision logo
All materials © 2025 Foliovision s.r.o. | Panská 12 - 81101 Bratislava - Slovakia | info@foliovision.com
  • This Site Uses Cookies
  • Privacy Policy
  • Terms of Service
  • Site Map
  • Contact
  • Tel. ‭+421 2/5292 0086‬

We are using cookies to give you the best experience on our website.

You can find out more about which cookies we are using or switch them off in .

Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

Necessary Cookies

Strictly Necessary Cookie allow you to log in and download your software or post to forums.

We use the WordPress login cookie and the session cookie.

If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.

Support Cookies

Foliovision.com uses self-hosted Rocket.chat and self-hosted Freescout support desk to provide support for FV Player users. These cookies allow our visitors to chat with us and/or submit support tickets.

We are delighted to recommend self-hosted Rocket.chat and especially Freescout to other privacy-conscious independent publishers who would prefer to self-host support.

Please enable Strictly Necessary Cookies first so that we can save your preferences!

3rd Party Cookies

This website uses Google Analytics and Statcounter to collect anonymous information such as the number of visitors to the site, and the most popular pages.

Keeping this cookie enabled helps us to improve our website.

We reluctantly use Google Analytics as it helps us to test FV Player against popular Google Analytics features. Feel free to turn off these cookies if they make you feel uncomfortable.

Statcounter is an independent Irish stats service which we have been using since the beginning of recorded time, sixteen years ago.

Please enable Strictly Necessary Cookies first so that we can save your preferences!