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Hello,
I am experiencing an issue with Live Stream videos only on Windows 10 using IE or Edge.
After play button is first pressed, the video freezes on the first frame, and timer is not advancing. If you then click pause and play again, the video starts playing without an issue. This is NOT happening with regular non LIVE videos, NOR it is happening with IE on Windows 7.Please help…
Begin System Info
Please include this information when posting support requests
Multisite: No
FV Player version: 7.3.12.727
FV Player core version: 7.2.7.1
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Hi Alex,
We’ve ran a quick test and we weren’t able to reproduce your issue. Could you please test if the same thing is happening with live stream demo on our site?
Also a link to your site with that particular problem and your full system info would be very helpful for us. You can find your system info at Settings -> Tools -> System info
Thanks,
JurajCould you please provide me with the link to that demo? Also worth mentioning that I am using AWS for streaming. It would be cool to see if you have that type of the demo.
Hi Alex,
Im sorry I’ve somehow missed that the link is going to yahoo instead to our demo site, however this is the right link for the HLS stream demo. Also here’s a link to our documentation for HLS streaming – link
As i said earlier a link to your site with that problem would be really helpful for us. And your system info as well. You can find at: Settings -> Tools -> System info
Thanks,
Juraj
Hey Alex,
How is it going with AWS? We’d like to be sure your issue is sorted.
Let us know.
Thanks for being part of Foliovision!
Making the web work for you, Alec
