Issue with Live Stream on IE / Windows 10

Alex K. 5 years, 6 months ago

Hello,

I am experiencing an issue with Live Stream videos only on Windows 10 using IE or Edge.
After play button is first pressed, the video freezes on the first frame, and timer is not advancing. If you then click pause and play again, the video starts playing without an issue. This is NOT happening with regular non LIVE videos, NOR it is happening with IE on Windows 7.

Please help…

Begin System Info

Please include this information when posting support requests

Multisite: No

FV Player version: 7.3.12.727
FV Player core version: 7.2.7.1

Viewing 4 replies - 1 through 4 (of 4 total)

Juraj Kacaba 6 years ago
Hi Alex,

We’ve ran a quick test and we weren’t able to reproduce your issue. Could you please test if the same thing is happening with live stream demo on our site?

Also a link to your site with that particular problem and your full system info would be very helpful for us. You can find your system info at Settings -> Tools -> System info

Thanks,
Juraj
- This reply was modified 5 years, 6 months ago by Juraj Kacaba.
Alex K. 6 years ago

Could you please provide me with the link to that demo? Also worth mentioning that I am using AWS for streaming. It would be cool to see if you have that type of the demo.

Juraj Kacaba 6 years ago

Hi Alex,

Im sorry I’ve somehow missed that the link is going to yahoo instead to our demo site, however this is the right link for the HLS stream demo. Also here’s a link to our documentation for HLS streaming – link

As i said earlier a link to your site with that problem would be really helpful for us. And your system info as well. You can find at: Settings -> Tools -> System info

Thanks,
Juraj

Alec Kinnear 6 years ago

Hey Alex,

How is it going with AWS? We’d like to be sure your issue is sorted.

Let us know.

Thanks for being part of Foliovision!

Making the web work for you, Alec

Viewing 4 replies - 1 through 4 (of 4 total)