Won’t play if ads are enabled

Steffen R. 2 years, 10 months ago

We have FV player pro and our videos will not play on our theme when ads are enabled, when they are disabled it plays in the embedded code area but when I turn the ads on it just looks like a JPG file with a play button but nothing plays.

Can someone please help us?

Viewing 3 replies - 1 through 3 (of 3 total)

Martin 3 years ago

Hello Steffen,

please post a test page where we can see the issue.

We never heard of such error, it seems to me something might be breaking the JavaScript when the ads are enabled.

Thanks,
Martin

Steffen R. 3 years ago

Hello Martin,

Thank you for your response.

I will send you two links one with an ad and one without and a few two screenshots that could help you narrow the problem down.

With ad: https://staging.lifeforcenetwork.tv/movie/testing-with-add/

Without ad:https://staging.lifeforcenetwork.tv/movie/testing/

Working-without-ad
no-working-with-ad
Martin 3 years ago
Hello Steffen,

I see that your theme positions the .movie__player > * elements with position: absolute. Then the playlist DIV covers the player DIV.

Please try to add this CSS into Settings -> FV Player Pro -> Skin -> Custom CSS:
```
.fp-playlist-external {
  position: static !important;
}
```
I wonder how we could improve our HTML to avoid the compatibility issue like this.

Thanks,
Martin

Viewing 3 replies - 1 through 3 (of 3 total)