Videos not visible in coconut file explorer, but jobs are completed on coconut

Hello Dave,

Thank you for posting these details. This suggests that even the basic API calls are failing for Coconut. Please check wp-admin -> FV Player -> Coconut Jobs -> Settings – are there any error showing?

Could you please send the system into found in wp-admin -> FV Player -> Settings -> Tools? I mainly need to see if your server has PHP cURL.

Please also upgrade to FV Player 8. The base plugin can be found as “FV Player 8” within wp-admin -> Plugins -> Add New -> Search plugins…

Then you would need to deactivate and delete both FV Player Pro and FV Player Coconut and download new versions at https://foliovision.com/my-licenses (FV Player Pro could be also installed by clickng the “Install Pro extension” at the top of wp-admin -> FV Player -> Settings)

FV Player 8 is where we are working on further improvements.

You can also enable wp-admin -> FV Player -> Coconut Jobs -> Settings -> Debug, try to encode a video and send us that debug log file.

Thanks,
Martin

Hello Dave,

Please let us know what shows in the “Status” column on that wp-admin -> FV Player -> Coconut Jobs page.

If these encoding jobs show with “completed”, then the issue must be with the actual “Coconut” tab of Media Library in FV Player Editor.

Otherwise we need to know more about why the Coconut API calls fail. I improved the debug log for the job_check where you were getting these PHP warnings. You should see an upgrade to FV Player Coconut 8.0.14, or you can get the new version on https://foliovision.com/my-licenses

Then enable wp-admin -> FV Player -> Coconut Jobs -> Settings -> Debug and try to encode a new video.

Please let us know how it goes, then I can give you the right troubleshooting steps.

If you would prefer to have us solve the issue for your with priority right on your website, we are happy to help. Just order our Pro support: https://foliovision.com/pro-support

Thanks,
Martin

Hello Dave,

I tried to upload 4 300 MB videos at once using 4 browser tabs in 2 different browsers.

I did not run into issues. Once the upload has finished in one of the browser tabs I could also see the other encoding jobs progressing – if they already finished uploading. I’m attaching a screenshot of how that should look like.

Once 2 of the videos finished processing I tried to close all my browsers to ensure it finishes processing on background properly and it did.

So it appears that the issue is only with the Coconut job picker.

I wonder if there is any PHP error when the “Coconut” tab loads empty for you.

If you are not sure about how to check the PHP error log, the server technical support should be able to give you a hand.

Or you can install this plugin which makes a list of these errors available in wp-admin: https://wordpress.org/plugins/error-log-monitor/

Then try to upload a video once again and if the “Coconut” tab ends up being empty then the error should be recorded in these logs.

It’s also worth trying with your browser console open (here’s how to open it) as it might be a JavaScript issue too.

Thanks,
Martin

fv-player-coconut-4-videos-processing

Hello Dave,

Thank you I see the log file shows submission of 12 encoding jobs and all 12 of them appear to complete properly.

Please double-check that MajorPentatonicOnThe1Chord.mp4 shows as “completed” in wp-admin -> FV Player -> Coconut Jobs.

Please reinstall FV Player from this file: http://foliovision.com/downloads/fv-player-8.zip It’s FV Player 8 which you are using already, except with a new “Video Category” column added in wp-admin -> FV Player -> Coconut Jobs. Does it show “Intermediate-Blues > Lead” properly for that video?

There’s also FV Player Coconut 8.0.15 released now which fixes the PHP warnings which you were getting.

Please check the PHP error log after updating FV Player Coconut too. It has a routine which adds the fv_player_encoding_category_id column for the wp_fv_player_encoding_jobs table. I wonder if this has failed for your website.

Thanks,
Martin