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I am using the latest wordpress 5.8.
When I click the FL Player Button above the post to insert a new video, the screen goes completely black and doesn’t do anything. I have to refresh the site to be able to navigate. If I choose the FV Player on the sidebar, it shows the players I’ve already created, but if I click add new, the screen just goes to black again.
I haven’t installed any new plugins since installing FV Player Pro. It was working completely fine the last few days, but only today starting have this issue. The video on the front end works fine.
See video below for examples
https://youtu.be/WQHwvm7e6b8
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Hello Chelsea,
please open the browser console, here’s how it’s done: https://foliovision.com/player/troubleshooting/javascript-browser-console
Once its open go to wp-admin -> FV Player again and see if any error messages appeared on that console. Next try to open the FV Player editor and see if that introduced some errors too.
Another thing to try is to view the source HTML of the wp-admin -> FV Player screen (Ctrl + u) and look for “fv-player-shortcode-editor” (Ctrl + f will bring up the search field).
Last thing to try is going back to version 7.4.47.727 by reinstalling the plugin from time file: https://downloads.wordpress.org/plugin/fv-wordpress-flowplayer.7.4.47.727.zip
Please let us know.
Thanks,
Martin
Hello, this comes up on the console when I go to the FV player from the admin panel
[DOM] Found 2 elements with non-unique id #fv_wp_flowplayer_hlskey: (More info: https://goo.gl/9p2vKq) input#fv_wp_flowplayer_hlskey.text.with-button input#fv_wp_flowplayer_hlskey.text
Also,I reinstalled version 7.4.47.727 but it is still giving me the same issue.
Hello Chelsea,
that warning on the console proves that the editor markup is present on the page.
Please send over the system report located in wp-admin -> Settings -> FV Player -> Tools -> System Info. That shows your full list of plugins to let us see if there is any plugin that might be causing the conflict.
You mentioned you didn’t install any new plugins, did you perhaps upgrade any of the plugins?
Please also try with some other web browser.
Thanks,
Martin
