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I installed Log HTTP Requests incase you want to see
there are 2 issues
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Cloudflare Steam Hosting plug-in show “Invalid license key, please check your license and re-save your settings!”, I already clicked “Save” and “Save all Change”, refreshing the pages, deactivate and re-activate plug-in even log-out and log-in back.
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when I tried to add videos I can display cloudflare steam media list, However when I selected video add into the list and then try to play the media freeze at loading
please help me fix
my wordpress version WordPress 6.4.3
Thank
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Hello Phusit,
There might be some fatal error with JavaScript or PHP.
Please create a test page where we can see the video failing to play and send us the link.
If you are web developer you can also check your PHP error log to see if there’s any error each time you try to play a video or check your browser console for errors.
I see successful license checks in our log, but last one is from about 19 hours ago. That’s before you reported the issue. So perhaps it’s not running properly in background.
Did the license key show as verified at first and did it only started to show that error later?
Thanks,
Martin
Test page link is here :
https://www.iducation.tv/foliovision-test-hls-steaming-video/and for more investigation I also installed another vanilla wordpress with the same current version and the same FV player plug-ins in the subdomain website, which occur the same technical term error.
if you want to see more technical issues inside, I will give you an admin access to the sub-domain website.
Hello Phusit,
It seems the Cloudflare URL signature is not getting appended.
We will add some debug log on Monday and let you know.
Thanks,
Martin
Hello Phusit,
Please switch your FV Player Pro to Beta, here’s how: https://foliovision.com/player/troubleshooting/switching-fv-player-pro-to-beta
That should fix the issue, please let us know.
Thanks,
Martin
It works
When should i switch back into release version ?
or, Should I stay in Beta version for permanent?
Hello Phusit,
Please deactivate FV Player Pro and delete it (no videos not settings will be lost), then go to wp-admin -> FV Player -> Settings and hit the button at the top to install Pro extension again.
That will download the most recent version and you will be able to switch back to Release version as I merged these improvements into it and it will be part of all the future releases. So no need to keep using Beta.
Thanks,
Martin
Hello Martin,
Thanks
