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When I select “add video,” then select “choose picture” for the cover, then select “media library,” I get a big blue screen that says “drop files here” (see attached). There’s no way to select an existing file as a cover.
This seems to be yet another horribly broken part of FV Player … I’ve found at least five or six bugs like this in the last few weeks, and many things that just don’t work the way they should.
Can we please get some of these various problems fixed so they stop impacting my training site?
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Hello riw777,
Please let us know what WordPress version and what post editor you use. I tried with WordPress 6.5 using block editor and the classic editor and I was not able to reproduce the issue.
The issue might be related to some other plugin which is enhancing your editing experience or perhaps adding something to the Media Library. Maybe you could try to use the “Upload to Coconut” button in the bottom left corner of the “Coconut” tab of FV Player Media Library and see if that works as a workaround before we figure this out.
We have received your tickets about the PHP warnings which were interfering with your workflow and the video renaming issue too. We will respond on these in their forum threads.
Thanks,
Martin
I’m using the latest wordpress with beaver builder. The “upload to coconut” doesn’t appear when the screen is blank … I tried to use the “coconut jobs” area, but that doesn’t seem to have any ability to upload.
Is there any way to manually upload to the coconut site, have it pop out on the digital ocean space, and then add the video from that direction? The times I’ve tried this the player ends up with the full directory name, which doesn’t seem ideal?
This problem is not consistent, btw … it seems to be working right the moment.
Hello Russ,
In wp-admin -> FV Player -> Coconut Jobs -> Add New it only shows the content of the DigitalOcean source videos Space.
So you can upload to your source videos Space on https://cloud.digitalocean.com/spaces and then pick your file on that screen.
That way you get full control over naming of the video.
I tested FV Player Coconut with Beaver Builder from https://wordpress.org/plugins/beaver-builder-lite-version/ which is the Live Version.
However I was not able to add FV Player at all. Beaver Builder would only let me use the FV Player widget which did not bring up the FV Player editor.
Please let us know how do you use FV Player with Beaver Builder.
Or do you only use FV Player on post types where Beaver Builder is not enabled? It does not seem to affect posts by default.
Thanks,
Martin
I only use FV Player on standard posts. For pages, I use the shortcode to manually insert a video (if needed).
Hello Russ,
I wonder if there is any PHP error when the “Coconut” tab loads empty for you.
If you are not sure about how to check the PHP error log, the server technical support should be able to give you a hand.
Or you can install this plugin which makes a list of these errors available in wp-admin: https://wordpress.org/plugins/error-log-monitor/
Then try to upload a video once again and if the “Coconut” tab ends up being empty then the error should be recorded in these logs.
It’s also worth trying with your browser console open (here’s how to open it)) as it might be a JavaScript issue too.
Thanks,
Martin
I’ve uploaded the errors I’ve seen in the php logs from the server side, there’s no correlation with any errors there. If I can get time to replicate it just for troubleshooting, I’ll try with the console open to see what’s happening.
BTW, I have two separate problems with the player, perhaps these should be split into two separate forum tickets.
- The “add video” screen is empty about half the time I try to use it.
- The “add image” screen always goes to the blue screen as I’ve shown above, and I am forced to reload to make it work. The only way to add a cover image is by manually copying the url and pasting it into the box, and the “add image” button does not work at all.
Hello Russ,
It seems to me all of these issues are closely related, but thank you for trying to keep things in order.
Please send over the full System Info from wp-admin -> FV Player -> Settings -> Tools.
I would like to install all the plugins which you have to make sure there is no conflict. That should work unless you have a lot of paid plugins.
If you have a staging website then you could try to disable all the other plugins to see if that avoids these issues too. Perhaps you could try at least without the paid plugins.
Thanks,
Martin
I recorded my screen while the selector wouldn’t pop up:
https://1drv.ms/v/s!AnWAadXJarf4sqI7PCNYZZds12BBrg?e=Z6g9tC
Hope this helps.
Hello Russ,
Thank you for the video, it showed that clicking the “Add Video” button gives some error on console regarding “Invalid Invocation”. That suggests that some other plugin is trying to add something for the Media Library, but it does not work on wp-admin -> FV Player screen.
Could you please save your wp-admin -> FV Player page HTML code and send it over to us? That would let us identify what are the other plugins adding.
Please also reinstall FV Player from this link: https://foliovision.com/downloads/fv-wordpress-flowplayer.zip
Then you should see messages like this when clicking “Add Video”:
- FV Player Editor: Click to open Media Library…
- FV Player Editor: Creating new instance of Media Library…
- FV Player Editor: Created new instance of Media Library… (followed by the object)
- FV Player Editor: fv_flowplayer_uploader on open
That should help with the troubleshooting too.
We are also happy to solve the issue right on your website if you purchase our Pro support: https://foliovision.com/pro-support
Thanks,
Martin
https://1drv.ms/u/s!AnWAadXJarf4sqQ6CjgiJlmhbDEs_w?e=vlaGEr
See if that works.
Hi Russ,
To allow us to help troubleshoot your site hands-on, please pick up a pro support incident: https://foliovision.com/pro-support
Making the web work for you, Alec
no thanks … I’m not paying to fix a bug in your software.
Hi Russ,
In this case it’s unlikely to be a bug in our software. It’s a conflict in what is an overloaded environment including lots and lots of plugins as well as a page builder (Beaver Builder).
Most WordPress software development teams would give bad answers or no answers (we own a lot of WordPress third-party plugins ourselves). We pride ourselves on providing affordable expert hands-on help with development issues.
No worries. Have a good summer.
Making the web work for you, Alec
“Lots and Lots of plugins…”
No … I have Beaver Builder, FV Player, Classic Editor, and Memberdash active on this site. That’s it.
Is there any way to kick off a coconut job without using the completely broken selector? Can I upload the video to a specific place on digital ocean, then find the correct url in the coconut interface, and then add the video manually?
This broken selector–and the insistence on my paying $$$$ to fix it, is just about maddening enough for me to switch to another solution entirely. There has to be some other way to get videos through this process than using this broken code.
Hello Russ,
FV Player Coconut does actually come with a hidden field where you could input the URL of a video uploaded to DigitalOcean Spaces directly.
It’s on wp-admin -> FV Player -> Coconut Jobs. You can use browser developer tools to inspect the “Add New” button and reveal the
#fv-player-coconut-expert-uidiv right below it.We keep that in place for use in FV Player Coconut Pro.
Maybe you have a plugin to add CSS to your admin pages, so you can let it show that field at all times easily.
Once your video is encoded, you could copy its address from DigitalOcean Spaces from the encoded videos Space. It’s not that much work if you do not use the video encryption. Once you paste it into FV Player editor you can play the video and use the Screenshot button to get the video splash screen.
That way you can stay out of FV Player’s WordPress Media Library integration. Which is really basic, I’m not sure why the JavaScript call like this fails on your website:
wp.media({ title: 'Add Video', button: { text: 'Choose' }, multiple: false }).open();Maybe one of the other plugins tweaks
wp.mediaor uses it in some special way.Thanks,
Martin
