-
Hi,
We have recently run into an issue on our site with regards to FV player. The videos are no longer being loaded and it shows an error – I’m sorry, your JavaScript appears to be broken. Please use “Check template” in plugin settings, read our troubleshooting guide…”
The backend settings page > Check template gives the following message –
“It appears there are no Flowplayer scripts on your site, your videos might not be playing, please check. Check your template’s header.php file if it contains wp_head() function call and footer.php should contain wp_footer()!It appears there are no jQuery library on your site, your videos might not be playing, please check.”
It was working just fine up until a few hours ago.
Can you please help us with this issue and let us know what can be done to fix this?
-
-
Hello Michael,
Please let us know if it’s one of the LMS plugins and which one. Are you sure it was not updated recently?
As a quick fix please try to enable Settings -> FV Player -> Integrations/Compatibility -> “Load FV Flowplayer JS everywhere”, more about that here: https://foliovision.com/player/developers/dynamic-content-loading#loading
Also, the built-in CSS optimization might be running into issues. You can disable that using Integrations/Compatibility -> Disable saving skin CSS to a static file
If you get a chance please check the page HTML when the issue occurs. All of this should be present:
wp-content/fv-flowplayer-custom/style-1.css
wp-content/plugins/fv-wordpress-flowplayer/flowplayer/modules/flowplayer.min.js
wp-content/plugins/fv-wordpress-flowplayer/flowplayer/fv-player.min.jsIn FV Player we only load these assets if the player is actually used on the web page. So perhaps it started to fail with your LMS or theme.
Thanks,
Martin
Hello,
Thanks for your response. We are using Learndash LMS on our site.
We have checked the settings for the Integrations/Compatibility and updated it as per your suggestions. The error is still there on the page.
Of the three files that you mentioned –
This file is not being loaded on the page -> wp-content/fv-flowplayer-custom/style-1.css
The other two are still present.Can you please let us know what else should we look for to resolve this?
Thanks
Hello Michael,
I tried with latest version of LearnDash LMS, but it worked fine.
This could be related to the specific theme your are using or some of its functionality.
Is that a free theme which we can try easily?
Do you run into the same issue if you test as a standard user and not admin?
Can you somehow insert the
/wp-content/plugins/fv-wordpress-flowplayer/css/flowplayer.cssstyle file as a workaround for the issue?Please let us know, that should help us figure our the problem.
We are also happy to figure out this issue right on your website with top priority, just purchase our Pro support: https://foliovision.com/pro-support
Thanks,
Martin
