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Hello.
I was happy with FV as free player and it was working so good.
I just needed to get rid of the quality warning text and maybe put my brand logo, but after buying the pro nothing is working anymore.I have this annoying loader, the videos are not playing plus the warning for bad JS.
i tried to disable things, WProcket, other plugins, but nothing worked.I do video making so this tool is very key to me.
Can somebody help please?
http://www.bigvideo.it/en/portfolio/
Thank you for any help.
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Hello Simone,
could you please provide a test page where I can see the issue?
I see no FV Player on your link. Perhaps FV Player Pro is off now. We will be able to check it tomorrow 7 AM to 3 PM UTC time, so if you could enable it then we can have a look.
The JavaScript on that page is not broken, which is a good sign and I do not see why FV Player wouldn’t work. Perhaps with the free version you only used the YouTube and Vimeo videos – in free version it only gives you the iframe embed codes which are slower and do not offer all the features, but do not depend on JavaScript.
Thanks,
Martin
Ciao Martin and thanks a lot for this.
So, i provided the link, almost all the videos in the portfolio are running on FV player, there are some pages which i used youtube embedding (but i will change them to FV player soon)
I can give you a couple of links here
https://www.bigvideo.it/en/portfolio/canax-corporate-video/
https://www.bigvideo.it/en/portfolio/video-ads-promo/Thank you
Hello Simone,
both videos play for me, I tested in Brave (Chrome). The WebM video might not play in Safari, I’ll be able to check tomorrow. We did tweak the WebM video behavior for Safari recently – it shouldn’t be used at all for that browser.
If you get the JavaScript error on top of FV Player then please open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then load the page with video and try to play it. Will there be any errors on the browser console?
As I said the videos play for me, the issue might be occurring for logged in users (or the editor/admin users) only.
Thanks,
Martin
You’re right
i work with safari
i tried on chrome and firefox and fv plays well =)
i also tried safari after logout and it doesn’t work
i made a screenshot of the error from the console
anyway in safari the loader is always on and when you force the play, clicking on the loader, where the play button is supposed to be, you ear only the sound and splash image remains on top of the video…
and always getting the JS error
Please let me know
Thank you
Hello Simone,
thank you for providing these details.
Please deactivate and remove the FV Player plugin and then install it again. No need to reinstall FV Player Pro.
That will fix the issue.
I found a bug in our WebM processing for Safari. I don’t understand why the issue wouldn’t occur on our website and on our test sites, but I could see what’s the problem and it’s fixed.
Thanks,
Martin
Hello,
i deactivated FV player (not the Pro) and removed it, i re-installed it from plugin search in wp
the problem is still there =(
Safari on desktop and mobile doesn’t work
Hello Simone,
if you are using a CDN then please make sure you purge it’s case. We recommend to set your CDN to respect the query strings.
If the query strings are ignored, the CDN won’t get fresh new JavaScript/CSS file after you upgrade any plugin (not just FV Player).
Here’s our full article on this topic: https://foliovision.com/2017/06/wordpress-cdn-best-practices
Thanks,
Martin
Thanks
i use keyCDN, i purged the zone and disabled “Ignore Query String”
now the problem is solved on safari desktop and mobile, but for logged in users is still NOT solved
i guess i could test the videos with anonymous pages but there is a way to fix it also when i’m logged in?
Hello Simone,
please repeat these steps with the browser console to see what specific JavaScript error is occurring.
Thanks,
Martin
i really don’t know what to say
it’s always the same JS error
Hello Simone,
perhaps the CDN is not active when you are logged in and all you need to do is to clear the browser cache.
Please note that the error might look roughly the same, but if there is any difference in any number, I need to see the screenshot of it. Are you sure it’s 100% the same?
Thanks,
Martin
oh yes!
rookie oversight 😅
now it’s working!
Thank you very much Martin, i really appreciated it
🙏🏻
