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When we try to upload a new video in the shortcode editor, we can choose the video but save/insert button dont work, if we close in the x, appears an infinite loading screen with the size of the shortcode editor and need to refresh to try again
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Hello,
Please activate your browser developer console, here’s how to do that: How To Check for JavaScript Errors in Browser Console
Then load your wp-admin -> FV Player page again and try to insert the video. Please send us the output of your browser console.
Do you use any plugin which adjusts the behavior of WordPress Media Library? You can get a whole list of your plugins using wp-admin -> FV Player -> Settings -> Tools -> System Info to help us with the troubleshooting.
Thanks,
Martin
( System Info removed )
Hello,
Please try with FV Player 8: https://wordpress.org/plugins/fv-player/
We are still improving the upgrade process from FV Player 7, so it will complain about old FV Player being active and old FV Player Pro. You will have to remove these.
Then go to wp-admin -> FV Player -> Settings and hit the button to install the Pro plugin labeled “Apply Pro upgrade”.
Thanks,
Martin
I installed the new plugin and the problem seems resolved.
Thank you very much for the help
