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When we try to upload a new video in the shortcode editor, we can choose the video but save/insert button dont work, if we close in the x, appears an infinite loading screen with the size of the shortcode editor and need to refresh to try again
Viewing 4 replies - 1 through 4 (of 4 total)
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Hello,
Please activate your browser developer console, here’s how to do that: How To Check for JavaScript Errors in Browser Console
Then load your wp-admin -> FV Player page again and try to insert the video. Please send us the output of your browser console.
Do you use any plugin which adjusts the behavior of WordPress Media Library? You can get a whole list of your plugins using wp-admin -> FV Player -> Settings -> Tools -> System Info to help us with the troubleshooting.
Thanks,
Martin
### Begin System Info ### ## Please include this information when posting support requests ## Multisite: No SITE_URL: https://hermesvigo.com HOME_URL: https://hermesvigo.com Plugin URL: https://hermesvigo.com/wp-content/plugins/fv-wordpress-flowplayer FV Player version: 7.5.47.7212 FV Player core version: 7.2.12.3 FV Player license: WordPress Version: 6.6.2 Permalink Structure: /%postname%/ Active Theme: Neeon 1.5 Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/129.0.0.0 Safari/537.36 Edg/129.0.0.0 PHP Version: 8.1.29 MySQL Version: 8.0.36 Web Server Info: Apache WordPress Memory Limit: 256M PHP Memory Limit: 512M PHP Upload Max Size: 256M PHP Post Max Size: 256M PHP Upload Max Filesize: 256M PHP Time Limit: 300 PHP Max Input Vars: 10000 PHP Arg Separator: & PHP Allow URL File Open: No PHP Extensions Installed: Array ( [0] => Core [1] => date [2] => libxml [3] => openssl [4] => pcre [5] => zlib [6] => filter [7] => hash [8] => json [9] => Reflection [10] => SPL [11] => session [12] => standard [13] => cgi-fcgi [14] => bcmath [15] => bz2 [16] => calendar [17] => ctype [18] => curl [19] => dba [20] => dom [21] => mbstring [22] => fileinfo [23] => ftp [24] => gd [25] => gettext [26] => gmp [27] => iconv [28] => imap [29] => intl [30] => exif [31] => mysqlnd [32] => odbc [33] => PDO [34] => pgsql [35] => Phar [36] => posix [37] => pspell [38] => shmop [39] => SimpleXML [40] => soap [41] => sockets [42] => sodium [43] => sqlite3 [44] => sysvmsg [45] => sysvsem [46] => sysvshm [47] => tidy [48] => tokenizer [49] => xml [50] => xmlwriter [51] => xsl [52] => mysqli [53] => pdo_dblib [54] => pdo_mysql [55] => PDO_ODBC [56] => pdo_pgsql [57] => pdo_sqlite [58] => xmlreader [59] => xmlrpc [60] => zip [61] => imagick [62] => Zend OPcache ) PHP MBString: MB String extension is installed on server. WP_DEBUG: Disabled DISPLAY ERRORS: On (1) cURL: Your server supports cURL. ACTIVE PLUGINS: AccessPress Social Counter: 1.9.2 BackWPup: 4.1.4 CookieYes | GDPR Cookie Consent: 3.2.6 Elementor: 3.24.4 Facebook embed: 1.0.0 Fluent Forms: 5.2.2 FV Player: 7.5.47.7212 Limit Login Attempts Reloaded: 2.26.13 ManageWP - Worker: 4.9.20 Neeon Core: 1.4 Really Simple Security: 9.0.2 Revive Social: 9.1.2 RT Framework: 2.4 SEOPress: 8.1.1 Simple Custom CSS and JS: 3.48 Site Kit by Google: 1.136.0 Twitter: 2.0.5 WordPress Importer: 0.8.2 WP Fastest Cache: 1.3.1 Yoast Duplicate Post: 4.5 YouTube Directo: 1.0.0 SETTINGS Array ( [nag_fv_player_7] => 1 [notice_7_5] => 1 [notice_new_lightbox] => 1 [notice_db] => 1 [notice_xml_sitemap_iframes] => 1 [video_position_save_enable] => 1 [js-optimize] => 1 [autoplay] => false [googleanalytics] => (redacted) [chromecast] => false [key] => (redacted) [logo] => false [rtmp] => false [auto_buffering] => false [disableembedding] => false [disablesharing] => false [disable_video_hash_links] => [popupbox] => false [allowfullscreen] => true [allowuploads] => true [postthumbnail] => false [tgt] => backgroundcolor [backgroundColor] => #333333 [canvas] => #000000 [sliderColor] => #ffffff [durationColor] => #eeeeee [timeColor] => #eeeeee [progressColor] => #bb0000 [bufferColor] => #eeeeee [timelineColor] => #666666 [borderColor] => #666666 [hasBorder] => false [adTextColor] => #888 [adLinksColor] => #ff3333 [subtitleBgColor] => rgba(0,0,0,0.5) [subtitleSize] => 16 [playlistBgColor] => #808080 [playlistFontColor] => [playlistSelectedColor] => #bb0000 [logoPosition] => bottom-left [parse_commas] => false [width] => 640 [height] => 360 [engine] => false [font-face] => Tahoma, Geneva, sans-serif [ad] => [ad_width] => [ad_height] => [ad_css] => .wpfp_custom_ad { position: absolute; bottom: 10%; z-index: 20; width: 100%; } .wpfp_custom_ad_content { background: white; margin: 0 auto; position: relative } [ad_show_after] => 0 [disable_videochecker] => false [interface] => Array ( [playlist] => [redirect] => [autoplay] => [loop] => 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[player-position] => [progressColor] => #bb0000 [timeColor] => #eeeeee [durationColor] => #eeeeee ) [skin] => slim [lightbox_images] => [lightbox_improve_galleries] => [mailchimp_api] => [mailchimp_list] => [mailchimp_label] => Subscribe for updates [version] => 7.5.47.7212 [css_writeout-https-hermesvigo-com-7.5.47.7212] => 1727172773 [player_model_db_checked] => 7.5.47.7212 [player_meta_model_db_checked] => 7.5.47.7212 [video_model_db_checked] => 7.5.47.7212 [video_meta_model_db_checked] => 7.5.47.7212 ) DATABASE CREATE TABLE `wp_fv_player_players` ( `id` bigint unsigned NOT NULL AUTO_INCREMENT, `player_name` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `player_slug` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `videos` text COLLATE utf8mb4_unicode_520_ci NOT NULL, `ab` varchar(3) COLLATE utf8mb4_unicode_520_ci NOT NULL, `ad` text COLLATE utf8mb4_unicode_520_ci NOT NULL, `ad_height` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `ad_width` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `ad_skip` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `align` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `author` bigint unsigned NOT NULL DEFAULT '0', `autoplay` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `controlbar` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `copy_text` varchar(120) COLLATE utf8mb4_unicode_520_ci NOT NULL, `changed_by` bigint unsigned NOT NULL DEFAULT '0', `date_created` datetime NOT NULL DEFAULT '0000-00-00 00:00:00', `date_modified` datetime NOT NULL DEFAULT '0000-00-00 00:00:00', `embed` varchar(12) COLLATE utf8mb4_unicode_520_ci NOT NULL, `end_actions` varchar(10) COLLATE utf8mb4_unicode_520_ci NOT NULL, `end_action_value` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `height` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `hflip` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `lightbox` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `lightbox_caption` varchar(120) COLLATE utf8mb4_unicode_520_ci NOT NULL, `lightbox_height` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `lightbox_width` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `playlist` varchar(10) COLLATE utf8mb4_unicode_520_ci NOT NULL, `playlist_advance` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `qsel` varchar(25) COLLATE utf8mb4_unicode_520_ci NOT NULL, `share` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `share_title` varchar(120) COLLATE utf8mb4_unicode_520_ci NOT NULL, `share_url` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `speed` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `sticky` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `video_ads` varchar(10) COLLATE utf8mb4_unicode_520_ci NOT NULL, `video_ads_post` varchar(10) COLLATE utf8mb4_unicode_520_ci NOT NULL, `width` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `status` varchar(9) COLLATE utf8mb4_unicode_520_ci NOT NULL DEFAULT 'published', PRIMARY KEY (`id`) ) ENGINE=InnoDB AUTO_INCREMENT=6 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci CREATE TABLE `wp_fv_player_playermeta` ( `id` bigint unsigned NOT NULL AUTO_INCREMENT, `id_player` bigint unsigned NOT NULL DEFAULT '0', `meta_key` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `meta_value` longtext COLLATE utf8mb4_unicode_520_ci NOT NULL, PRIMARY KEY (`id`), KEY `id_player` (`id_player`), KEY `meta_key` (`meta_key`(191)) ) ENGINE=InnoDB AUTO_INCREMENT=7 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci CREATE TABLE `wp_fv_player_videos` ( `id` bigint unsigned NOT NULL AUTO_INCREMENT, `src` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `src1` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `src2` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `splash_attachment_id` bigint unsigned DEFAULT NULL, `splash` varchar(512) COLLATE utf8mb4_unicode_520_ci NOT NULL, `splash_text` varchar(512) COLLATE utf8mb4_unicode_520_ci NOT NULL, `caption` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `end` varchar(16) COLLATE utf8mb4_unicode_520_ci NOT NULL, `mobile` varchar(512) COLLATE utf8mb4_unicode_520_ci NOT NULL, `rtmp` varchar(128) COLLATE utf8mb4_unicode_520_ci NOT NULL, `rtmp_path` varchar(128) COLLATE utf8mb4_unicode_520_ci NOT NULL, `start` varchar(16) COLLATE utf8mb4_unicode_520_ci NOT NULL, PRIMARY KEY (`id`), KEY `src` (`src`(191)), KEY `caption` (`caption`(191)) ) ENGINE=InnoDB AUTO_INCREMENT=6 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci CREATE TABLE `wp_fv_player_videometa` ( `id` bigint unsigned NOT NULL AUTO_INCREMENT, `id_video` bigint unsigned NOT NULL DEFAULT '0', `meta_key` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `meta_value` longtext COLLATE utf8mb4_unicode_520_ci NOT NULL, PRIMARY KEY (`id`), KEY `id_video` (`id_video`), KEY `meta_key` (`meta_key`(191)) ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci ### End System Info ###
Hello,
Please try with FV Player 8: https://wordpress.org/plugins/fv-player/
We are still improving the upgrade process from FV Player 7, so it will complain about old FV Player being active and old FV Player Pro. You will have to remove these.
Then go to wp-admin -> FV Player -> Settings and hit the button to install the Pro plugin labeled “Apply Pro upgrade”.
Thanks,
Martin
I installed the new plugin and the problem seems resolved.
Thank you very much for the help
Viewing 4 replies - 1 through 4 (of 4 total)
