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Hi, I’m using FV Player on two WordPress-Sites at the same Hoster.
One site is working fine, the second one causes a problem from the start.
I cannot add a video, the PopUp-Dialog is not shown.
Tried to decrease the version, to update and different browsers.
To you have any hint for me?
Thank you in advance.
Best regards, Oliver
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Hello Oliver,
so the issue is with the first step of our guide https://foliovision.com/player/basic-setup/start-up-guide -> Inserting Videos, is that so?
Please, also try to open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then try to load the page where you are adding the video again and see, if any error appears on the console.
Then try to bring up our editor again and see if anything appears in that console.
Thanks,
Martin
Hi Martin,
Thank you for your reply. I’ve done what you suggested, but maybe I need to explain it in more detail.
I’ve installed and activated the plugin without any error
I can open the FV-Player site by clicking on the left site “FV Player” and then I see the FV-Player Plugin site to add or import Videos.
Then I click on Add New and nothing happens. Just the URL changes from “…wp-admin/admin.php?page=fv_player” to ….”wp-admin/admin.php?page=fv_player#”
The browser console show’s some warnings but no error.
Best regards,
Oliver
Hello Oliver,
it’s strange that there is no error. Do you use a lot of plugins? One of them might be causing this behavior.
Please try to deactive the plugins one by one until you see that it worsk and let us know,
Or alternative you can try to save the source HTML code of that wp-admin -> FV Player page as HTML and upload it here to our forums. We will make sure do not publish it for security reasons and remove it quickly (there is nothing too sensitive in that HTML code, but it’s better to be careful).
Thanks,
Martin
