-
Hello Yoshida,
if your page takes too long to load this error message appears if you are logged in as admin. It serves the purpose of identifying issues with JavaScript on the website. If the script is broken, it stays there to let you know about the issue.
Thank you for the video, but looking at it I’m not certain how long does it take to appear. If it appears too quickly, then something might be overriding the CSS.
We built this feature quite a long time ago, I wonder if there is no better way of doing this in 2021 – like catch JavaScript errors with some inline script in HTML head section.
Thanks,
Martin
Hi Yoshida,
Do you get the Admin JavaScript warning?
Could you please try to open your browser developer console (here’s how https://kb.mailster.co/how-can-i-open-the-browsers-console/), then load the page with your video and check if you see any errors on the console? They might appear right on page load or after you play the video.
Let us know about the results or you can send us a screenshot again.
Thanks,
ChiaraHello Michell,
we did add some code to FV Player to make sure our editor button shows when editing pages with Avada. I do not think it’s related to the issue, but it would be great if you could try to use FV Player version 7.4.37.727 from here to see if you will still get that issue: https://downloads.wordpress.org/plugin/fv-wordpress-flowplayer.7.4.37.727.zip
Other thing to try would be to see if you get any errors on browser JavaScript console when you try to add a new menu item. Here’s how to enable that console in your browser: https://kb.mailster.co/how-can-i-open-the-browsers-console/ Once you open that console, reload your page and try to add a menu item again. Do any errors appear on that console?
Thanks,
MartinI am trying to load up a fv player via ajax. My javascript makes an ajax call to my php script and that script loads the player using these commands which were stated in the documentation
“$args = array();
$args[‘src’] = $url;
if( $splash = get_post_meta( $id, ‘thumb’, true ) ) {
$args[‘splash’] = $splash;
}
echo flowplayer_content_handle( $args );”
I checked the load flowplayer javascript anywhere option. but I am noticing that when I try to dynamically load a video using hls it runs without a problem but if I use mpd I get a “html 5 unsupported video format error”. I am planning on making this my default player for all my websites. I also noticed that if I try to load the video without using ajax the mpd works perfectly. can anyone help me with this issue. as I know I am not the only person who has experienced itHello David,
that is the error you are getting?
Have you tried the troubleshooting steps here? https://foliovision.com/player/basic-setup/installation#fixing-broken-javascript
Thanks,
MartinHello Kulshreshtha,
Exoclick ads might not be compatible with FV Player directly. But they are compatible with Flowplayer which is the video library used in FV Player.
The reason for that “$f.addPlugin is not a function” error is that your theme seems to define $f JavaScript variable. Then Exoclick ads script checks for that and assumes there is a $f.addPlugin() function.
I found $f is a common alias for the Froogaloop library and it seems to be bundled in your theme in this file: /wp-content/plugins/td-composer/legacy/Newspaper/js/tagdiv_theme.min.js
So the issue is between Exoclick ads and your theme unfortunately.
But perhaps Exoclick does offer some newer code to display the ads. FV Player uses their https://ads.exdynsrv.com/invideo.js script – could you please check what ad code you get from Exoclick?
Thanks,
MartinHello Bruno,
the file should still be listed when adding a new job on wp-admin -> FV Player -> Coconut Jobs. Are you sure you are uploading into the correct DigitalOcean Space? You can check in wp-admin -> Settings -> FV Player Pro -> Hosting -> DigitalOcean Spaces -> Space Name.
Or there might be some JavaScript error in FV Player DigitalOcean Spaces browser. Please open your browser developer console (here’s how https://kb.mailster.co/how-can-i-open-the-browsers-console/), then load wp-admin -> FV Player -> Coconut Jobs again and try to add a new job. See if you get that “No files here.” message and see if you see any errors on the console. A screenshot would be great.
Or there might be a PHP eror which prevents the FV Player DigitalOcean Spaces browser from fetching the files. I hate to ask for something as technical as this, but since this is the first time somebody is reporting a bug like this I do not have any other idea.
So please check the PHP error logs if possible. If you are not sure you can try to install this plugin: https://wordpress.org/plugins/error-log-monitor/ Then try to create another encoding job and see what was added to the logs.
Thanks,
MartinHello Martin,
Thanks for your reply. The issue could be reproduce in the hls-stream page (https://foliovision.com/player/demos/hls-stream) by changing FVPlayerHLSQuality value to a non-existent version offset. For example, if you change the FVPlayerHLSQuality value to 4 in the localStorage, the demo stream starts but will stop after a few seconds (after downloading and playing the first chunk of the video). The Javascript console shows the error message.
Best regards,
SandorHi,
I think, the player saves the user’s choice of resolution in a cookie when playing m3u8 video. If another video from the same site does not contain this resolution, playing will be interrupted after the first chunk.
Javascript console shows error message like this:Uncaught TypeError: Cannot read property ‘bitrate’ of undefined (hls.min.js)
at e.nextLevelSwitch (hls.min.js)
at t.set (fv-flowplayer.min.js)
at HTMLDivElement.s (fv-flowplayer.min.js)
at Object.e.trigger (fv-flowplayer.min.js)
at Object.e.quality (fv-flowplayer.min.js)
Version is 7.4.36.727.1I hope it helps to find the bug.
Best regards,
SandorHello Johnny,
I see there is a JavaScript error coming from the minified file at /wp-content/litespeed/cssjs/f331b.js?13306
Please try to disable that optimization and see if that fixes the issue.
If that works, then try to exclude the fv_player_pro.min.js file from the optimization and see if that help. LiteSpeed has some nice documentation about it here: https://docs.litespeedtech.com/lscache/lscwp/ts-optimize/#test-the-list
I can see the issue occurs after vttCssDef in our code. But I want to be sure the issue is with our code and not some other plugin as we don’t run into these issues with minify.
Thanks,
MartinHello, I’ve got an error in the Flow player.
I get this dialogue box loading over the player…
Admin JavaScript Warning
I’m sorry, your JavaScript appears to be broken. Please use “Check template” in plugin settings, read…etc.When I check template in the plugin settings, I get this message:
It appears there are stripping the query string versions as https://st————–s.com/wp-content/plugins/fv-wordpress-flowplayer/flowplayer/fv-flowplayer.min.js appears without the plugin version number.Some site speed analysis tools recommend doing so, but it means you loose control over what version of plugin files is cached (in users’ browsers and on CDN). That way users hang on to the old plugin files and might experience visual or functional issues with FV Player (and any other plugin).
We also recommend you to open any of your videos on your site and see if you get a red warning message about JavaScript not working.
jQuery library found: https://st————–s.com/wp-includes/js/jquery/jquery.js!
This is reported in the console:
Uncaught ReferenceError: support is not defined
at fv-flowplayer.min.js:1
at fv-flowplayer.min.js:1
at Array.forEach (<anonymous>)
at fv-flowplayer.min.js:1
at HTMLDivElement.s (fv-flowplayer.min.js:1)
at Object.e.trigger (fv-flowplayer.min.js:1)
at r (fv-flowplayer.min.js:1)
at HTMLDivElement.<anonymous> (fv-flowplayer.min.js:1)
at Function.each (jquery.js:2)
at n.fn.init.each (jquery.js:2)The curious thing is that even though the page loads and the video player displays a message, you can click the video and it will play behind the display image.
Please give me a hand sorting this out. I believe I just updated the FV Player WP plugin today
Hello Slogin,
that JavaScript error might be or might not be related to the playback issue you are having. Please post it again, but this time click that tiny triangular arrow on the first line of the error notice to reveal the full error trace. Best if you can do with SCRIPT_DEBUG set to true in wp-config.php – if you have a good enough understanding of PHP and file editing.
There is still a chance that the playback engine is getting invalid decryption key though. Remember that the fv_player_hls_key argument in the HLS license URL has to match the URL of the stream and it must be the only stream that is matched. Previously you used something that was way too general.
If you follow our guide you will see that it’s written in a way that avoids these mistakes. I’m sorry to see how much trouble you are running into, but it seems to me it’s mostly because you are working on your own video encryption workflow. So it might take couple more messages back and forth and some additional checks on your end before it all works.
Thanks,
MartinHello Hung,
so did using that fv_player_load() fix the issue – the player no longer appeared with “ADMIN JAVASCRIPT WARNING” error and you could play it, no? (I see the browser console did warn you about pasting in any code, obviously that wouldn’t normally happen if our loading procedure would work with your theme properly.)
If that’s the case, then you should be asking the theme developers if they provide some JavaScript event which is triggered when they load content using Ajax, like we did suggest to some other user here: https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/fv-player-with-ajax-based-wordpress-themes#post-108690
If it’s anything that is standard we could support it in our plugin directly. We do listen for standard jQuery Ajax completion event:
jQuery(document).ajaxComplete( function() { fv_player_load(); });“Admin: Check filed” – that’s our video checker: https://foliovision.com/player/basic-setup/how-to-use-video-checker I’m not sure why it won’t work for you though, but let’s leave that issue for later.
Thanks,
MartinI checked template, it shown this message :
“It appears there are stripping the query string versions as http://localhost/videoPro/wp-content/plugins/fv-wordpress-flowplayer/flowplayer/fv-flowplayer.min.js appears without the plugin version number.
Some site speed analysis tools recommend doing so, but it means you loose control over what version of plugin files is cached (in users’ browsers and on CDN). That way users hang on to the old plugin files and might experience visual or functional issues with FV Player (and any other plugin).”In Javascript console there is no error message .
Hello,
Please go to any page with FV Player on it and open your Javascript console and check if any error appears, if yes, please cope it into your reply.
Thanks,
JurajHi Juraj!
I don’t get any error only the following message.We also recommend you to open any of your videos on your site and see if you get a red warning message about JavaScript not working.
FV Flowplayer script found: https://choloflix.com/wp-content/plugins/fv-wordpress-flowplayer/flowplayer/fv-flowplayer.min.js?ver=7.4.24.727!
jQuery library found: https://choloflix.com/wp-includes/js/jquery/jquery.js?ver=1.12.4-wp!
Hello geffroi,
I was not able to reproduce the bug, but I fixed these JavaScript errors which were appearing when using Gutenberg. The character counts for description and title fields were not working.
It would be great if you could help us with the testing. Could you please reinstall the plugin from this file: https://github.com/foliovision/fv-all-in-one-seo-pack/archive/master.zip To do that you will have to first deactivate and delete the current plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.
Do you still run into that issue when saving the WooCommerce Products? Does it work fine for standard blog posts?
Thanks,
MartinHello MichaelTCH,
I was not able to reproduce the bug, but I fixed these JavaScript errors which were appearing when using Gutenberg. The character counts for description and title fields were not working.
It would be great if you could help us with the testing. Could you please reinstall the plugin from this file: https://github.com/foliovision/fv-all-in-one-seo-pack/archive/master.zip To do that you will have to first deactivate and delete the current plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.
Thanks,
Martin
Hello Michael,
Please do following:
1. Go to your post
2. Open Javascript console in your browser
3. Fill in the Long title again
4. Try saving the post and check the console if any error appears.If yes, please copy it into your reply.
Thanks,
JurajHello anshbhawnani,
does the issue occur in Chrome or Firefox? Does it play in Safari on OS X?
Is your WordPress homepage really https://bittentechsolutions.in? That means https:// and no www.
Do you see any errors on browser JavaScript console when you try to play the video? Here’s how to enable that console in your browser: https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis Once you open that console, reload your page and try to play the video please. Do any errors appear on that console?
Thanks,
MartinHello Peter,
the video on https://hmk.flicap.com/player-4/ plays fine for me.
Perhaps that countdown plugin is not enabled. So pleaes first open up console (instructions for different browsers can be found here: https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis ), then enable the plugin and open your page and see what appears in that console. There should be some errors in red color.
We were using the WP Deadlines plugin for a countdown and didn’t run into any issues with it. But I guess the one which you use is synchronized with the events.
Thanks,
Martin
Hello Delroy,
Please try following:
First step:
1. Activate Admin Video checker in your settings
2. Recreate the issue
3. Check if checker shows any errorsNext step:
1. Open up JavaScricpt console in your browser
2. Recreate the issue
3. Check if any errors appear in the console logIf you find any errors appear, please include them in your reply.
Thanks,
JurajHere it is:
### Begin System Info ### ## Please include this information when posting support requests ## Multisite: No SITE_URL: (redacted) HOME_URL: (redacted) Plugin URL: (redacted)/wp-content/plugins/fv-wordpress-flowplayer FV Player version: 7.4.21.727 FV Player core version: 7.2.7 FV Player license: Valid (next check 2020-05-19 18:17:19 GMT) FV Player Pro version: 7.4.22.727.beta FV Player Pro license: Valid (next check 2020-05-19 18:17:19 GMT) FV Player VAST version: 7.4.15.727 FV Player VAST license: Valid (next check 2020-05-19 18:18:33 GMT) WordPress Version: 5.4.1 Permalink Structure: /%year%/%monthnum%/%day%/%postname%/ Active Theme: Journalistic 100.0 Browser: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.138 Safari/537.36 PHP Version: 7.2.30 MySQL Version: 10.2.32 Web Server Info: LiteSpeed WordPress Memory Limit: 512M PHP Memory Limit: 512M PHP Upload Max Size: 256M PHP Post Max Size: 256M PHP Upload Max Filesize: 256M PHP Time Limit: 1200 PHP Max Input Vars: 1000 PHP Arg Separator: & PHP Allow URL File Open: Yes WP_DEBUG: Enabled DISPLAY ERRORS: N/A cURL: Your server supports cURL. ACTIVE PLUGINS: 404 to 301 - Redirect, Log and Notify 404 Errors: 3.0.5 Add to All: 1.6.0 Ad Overlay Anything: 1.8 AdRotate Professional: 5.8.2 Better Robots.txt - Index, rank & SEO booster + Woocommerce: 1.3.0.6 Classic Editor: 1.5 Contact Form 7: 5.1.8 FV Player: 7.4.21.727 FV Player Pro: 7.4.22.727 FV Player VAST: 7.4.15.727 GDPR Cookie Consent: 1.8.8 Google XML Sitemaps: 4.1.0 Health Check & Troubleshooting: 1.4.4 Limit Login Attempts Reloaded: 2.13.0 LiteSpeed Cache: 3.0.9 MonsterInsights - Dimensions Addon: 1.3.0 MonsterInsights - Forms Tracking Addon: 1.5.0 MonsterInsights - Google Optimize Addon: 1.3.0 MonsterInsights - Page Insights Addon: 1.3.0 MonsterInsights - Performance Addon: 1.4.0 MonsterInsights Pro: 7.10.5 Posts Modified Date: 1.2 Query Monitor: 3.6.0 Really Simple SSL: 3.3.2 Reduce Bounce Rate: 4.3.1 rw Quick Page and Post Redirects: 1.0.1 Widget Context: 1.3.2 WP-PageNavi: 2.93.3 WP-PostViews: 1.76.1 WP External Links: 2.46 WPS Hide Login: 1.5.6 WPSSO Core (Premium): 7.5.0 WPSSO Inherit Parent Metadata: 3.1.0 WPSSO REST API: 2.3.0 WPSSO Schema Breadcrumbs Markup: 2.6.0 WPSSO Schema JSON-LD Markup (Premium): 3.8.0 WPSSO Tune Image Editors: 2.3.0 WPSSO Update Manager: 2.11.0 WP System Info: 1.3 WP Word Count: 3.2.0 Yoast SEO Premium: 14.1 SETTINGS Array ( [notice_new_lightbox] => 1 [autoplay] => muted [googleanalytics] => (redacted) [key] => (redacted) [logo] => [rtmp] => [auto_buffering] => true [disableembedding] => false [disablesharing] => false [disable_video_hash_links] => false [popupbox] => false [allowfullscreen] => true [allowuploads] => true [postthumbnail] => false [tgt] => backgroundcolor [backgroundColor] => #333333 [canvas] => #000000 [sliderColor] => #ffffff [durationColor] => #eeeeee [timeColor] => #eeeeee [progressColor] => #bb0000 [bufferColor] => #eeeeee [timelineColor] => #666666 [borderColor] => #666666 [hasBorder] => false [adTextColor] => #888888 [adLinksColor] => #ff3333 [subtitleBgColor] => rgba(0,0,0,0.50) [subtitleBgAlpha] => 0.5 [subtitleSize] => 16 [playlistBgColor] => #808080 [playlistFontColor] => # [playlistSelectedColor] => #bb0000 [logoPosition] => bottom-left [parse_commas] => false [width] => 480 [height] => 320 [engine] => false [font-face] => Tahoma, Geneva, sans-serif [ad] => <!-- JuicyAds v3.1 --> <script type="text/javascript" data-cfasync="false" async src="https://poweredby.jads.co/js/jads.js"></script> <script type="text/javascript" data-cfasync="false" async>(adsbyjuicy = window.adsbyjuicy || []).push({'adzone':672304});</script> <!--JuicyAds END--> [ad_width] => 316 [ad_height] => 262 [ad_css] => .wpfp_custom_ad { position: absolute; bottom: 10%; z-index: 20; width: 100%; } .wpfp_custom_ad_content { background: white; margin: 0 auto; position: relative } [ad_show_after] => 60 [disable_videochecker] => true [interface] => Array ( [ads] => true [align] => true [autoplay] => true [controlbar] => false [embed] => false [mobile] => true [playlist_advance] => true [playlist] => true [playlist_captions] => true [share] => false [speed] => false [splash_text] => false [subtitles] => false [sticky] => false [synopsis] => false [end_actions] => true [lightbox] => false [ab] => false [popup] => true ) [amazon_bucket] => Array ( [0] => ) [amazon_key] => (redacted, 1) [amazon_secret] => (redacted, 1) [amazon_region] => Array ( [0] => ) [amazon_expire] => 5 [amazon_expire_force] => false [fixed_size] => false [js-everywhere] => false [marginBottom] => 28 [ui_play_button] => true [volume] => 0 [player-position] => [playlist_advance] => false [sharing_email_text] => Check out the amazing video here [liststyle] => prevnext [ui_speed_increment] => 0.25 [popups_default] => no [email_lists] => Array ( [#fv_list_dummy_key#] => Array ( [title] => [description] => [first_name] => 0 [last_name] => 0 [disabled] => 0 ) [0] => Array ( [title] => [description] => [first_name] => 0 [last_name] => 0 [disabled] => 0 ) [1] => Array ( [title] => Subscribe to list one [description] => Two good reasons to subscribe right now [first_name] => 1 [last_name] => 0 [disabled] => 0 ) ) [sticky_video] => false [sticky_place] => right-bottom [sticky_width] => 380 [playlist-design] => 2017 visible-captions [skin-slim] => Array ( [progressColor] => #bb0000 [accent] => #4682B4 ) [skin-youtuby] => Array ( [progressColor] => #bb0000 [accent] => #4682B4 ) [skin-custom] => Array ( [hasBorder] => false [bottom-fs] => false [borderColor] => #666666 [marginBottom] => 2.8 [bufferColor] => #eeeeee [canvas] => #000000 [backgroundColor] => rgba(51,51,51,1.00) [font-face] => Tahoma, Geneva, sans-serif [player-position] => [progressColor] => #bb0000 [timeColor] => #eeeeee [durationColor] => #eeeeee [design-timeline] => [design-icons] => [accent] => #4682B4 ) [skin] => slim [hlsjs] => false [lightbox_images] => false [lightbox_improve_galleries] => false [mailchimp_api] => [mailchimp_list] => [mailchimp_label] => Subscribe for updates [version] => 7.4.21.727 [css_writeout--wp-content] => 1555672124 [video_checker_agreement] => true [pro] => Array ( [quality] => , [transcript_theme] => light [video_ads_default] => no [video_ads_postroll_default] => no [video_ads_skip] => 5 [video_ads_skip_minimum] => 10 [watching_prompt_msg] => Are you still watching? [interface] => Array ( [chapters] => false [copy_text] => false [hflip] => false ) [autoplay_once] => false [start_end] => false [autoplay_scroll] => true [ab_loop] => false [vimeo_debug] => true [copy_text] => false [copy_text_time] => 5 [watching_prompt] => false [watching_prompt_interval] => 1 [transcript_hidden] => false [download_template] => %caption% [download_no_right_click] => false [vimeo] => false [yt_logo] => false [youtube_ads_disable] => false [youtube_key] => [amazon_s3] => false [cf_domain] => [cf_key_id] => [cf_pk] => [elastic_key] => [elastic_secret] => [elastic_region] => [bunnycdn_domain] => [bunnycdn_secure_token] => (redacted) [keycdn_domain] => [keycdn_secure_token] => (redacted) [stackpath_domain] => [stackpath_secure_token] => (redacted) [ads_exoclick_zone] => 3853825 [ads_exoclick_login] => [ads_exoclick_cat] => [ads_exoclick_site] => [video_ads_between_vids] => false [video_ads_once] => false [video_ads] => Array ( ) [autoplay_scroll_enhanced] => true [timeline_previews_count] => [timeline_previews_interval] => [timeline_previews_width] => [timeline_previews_height] => [cloudflare_domain] => [cloudflare_secure_token] => (redacted) [digitalocean_spaces_space] => [digitalocean_spaces_endpoint] => [digitalocean_spaces_key] => [digitalocean_spaces_secret] => ) [fv-wp-flowplayer-submit] => SaveAllChanges [show_controlbar] => false [ui_no_picture_button] => false [ui_repeat_button] => true [ui_speed] => false [splash] => [subtitleOn] => false [video_position_save_enable] => false [css_disable] => false [profile_videos_enable_bio] => false [integrations] => Array ( [featured_img] => false [wp_core_video] => false [facebook_sharing] => false [schema_org] => true ) [parse_comments] => false [rtmp-live-buffer] => false [db_duration] => false [mobile_native_fullscreen] => false [mobile_force_fullscreen] => false [video_sitemap] => true [video_sitemap_meta] => [playlistFontColor-proxy] => # [subtitleFontFace] => inherit [vi_login] => [vi_pass] => [s3_browser] => false [notice_db] => true [mobile_alternative_fullscreen] => false [video_model_db_checked] => 7.4.21.727 [player_model_db_checked] => 7.4.21.727 [player_meta_model_db_checked] => 7.4.21.727 [video_meta_model_db_checked] => 7.4.21.727 [lightbox_force] => false [ui_rewind_button] => false [css_writeout-https--com] => 1589739412 [notice_xml_sitemap_iframes] => true [mobile_landscape_fullscreen] => false [chromecast] => false [hd_streaming] => false [multiple_playback] => true [fv_player_admin_pro_quality_alive] => 1 [fv_player_admin_pro_video_ads_alive] => 1 [wistia_use_fv_player] => false ) DATABASE CREATE TABLE `wp_fv_player_players` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `player_name` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `player_slug` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `videos` text COLLATE utf8mb4_unicode_520_ci NOT NULL, `ab` varchar(3) COLLATE utf8mb4_unicode_520_ci NOT NULL, `ad` text COLLATE utf8mb4_unicode_520_ci NOT NULL, `ad_height` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `ad_width` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `ad_skip` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `align` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `author` bigint(20) unsigned NOT NULL DEFAULT 0, `autoplay` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `controlbar` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `copy_text` varchar(120) COLLATE utf8mb4_unicode_520_ci NOT NULL, `changed_by` bigint(20) unsigned NOT NULL DEFAULT 0, `date_created` datetime NOT NULL DEFAULT '0000-00-00 00:00:00', `date_modified` datetime NOT NULL DEFAULT '0000-00-00 00:00:00', `embed` varchar(12) COLLATE utf8mb4_unicode_520_ci NOT NULL, `end_actions` varchar(10) COLLATE utf8mb4_unicode_520_ci NOT NULL, `end_action_value` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `height` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `hflip` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `lightbox` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `lightbox_caption` varchar(120) COLLATE utf8mb4_unicode_520_ci NOT NULL, `lightbox_height` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `lightbox_width` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `playlist` varchar(10) COLLATE utf8mb4_unicode_520_ci NOT NULL, `playlist_advance` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `qsel` varchar(25) COLLATE utf8mb4_unicode_520_ci NOT NULL, `share` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `share_title` varchar(120) COLLATE utf8mb4_unicode_520_ci NOT NULL, `share_url` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `speed` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `sticky` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `video_ads` varchar(10) COLLATE utf8mb4_unicode_520_ci NOT NULL, `video_ads_post` varchar(10) COLLATE utf8mb4_unicode_520_ci NOT NULL, `width` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, PRIMARY KEY (`id`) ) ENGINE=InnoDB AUTO_INCREMENT=17 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci CREATE TABLE `wp_fv_player_playermeta` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `id_player` bigint(20) unsigned NOT NULL DEFAULT 0, `meta_key` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `meta_value` longtext COLLATE utf8mb4_unicode_520_ci NOT NULL, PRIMARY KEY (`id`), KEY `id_player` (`id_player`), KEY `meta_key` (`meta_key`(191)) ) ENGINE=InnoDB AUTO_INCREMENT=35 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci CREATE TABLE `wp_fv_player_videos` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `src` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `src1` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `src2` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `splash` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `splash_text` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `caption` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `end` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `mobile` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `rtmp` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `rtmp_path` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `start` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, PRIMARY KEY (`id`), KEY `src` (`src`(191)), KEY `caption` (`caption`(191)) ) ENGINE=InnoDB AUTO_INCREMENT=17 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci CREATE TABLE `wp_fv_player_videometa` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `id_video` bigint(20) unsigned NOT NULL DEFAULT 0, `meta_key` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `meta_value` longtext COLLATE utf8mb4_unicode_520_ci NOT NULL, PRIMARY KEY (`id`), KEY `id_video` (`id_video`), KEY `meta_key` (`meta_key`(191)) ) ENGINE=InnoDB AUTO_INCREMENT=3 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci ### End System Info ###Thanks,
I will check everything.One think , I don’t understand why the new videos files is running on our actual Joomla site using jwplayer. If the issue is relevant to the AWS configuration, he won’t play on this site… I think …
Since 3 years , our video files run well and we have already made the CORS setup in AWS environment….In the mean time , I’ve checked the javascript console and I have the following error.
Is this relevant to my actual playing HLS issue ?
(anonymous) @ fv-flowplayer.min.js?ver=7.4.21.727:1
each @ jquery.js?ver=1.12.4-wp:2
each @ jquery.js?ver=1.12.4-wp:2
(anonymous) @ fv-flowplayer.min.js?ver=7.4.21.727:1
s @ fv-flowplayer.min.js?ver=7.4.21.727:1
e.trigger @ fv-flowplayer.min.js?ver=7.4.21.727:1
d @ fv-flowplayer.min.js?ver=7.4.21.727:1
u @ fv-flowplayer.min.js?ver=7.4.21.727:1Thanks
I just installed FV Player VAST and FV Player Pro on my adult website. I tried loading an Exoclick VAST tag, and it would not play. I tested the tag through the VAST tag tester, and it played fine. I also tried using a sample Google VAST tag in my VAST Player installation, but it would not play. I tried checking the web page through Google Chrome’s console, but it isn’t showing any Javascript errors. I turned on debug mode, but it isn’t showing anything. From the looks of it, it does not appear that the VAST Javascript is triggering at all.
Here is a sample web page:
(redacted)
Hello Cristian,
Thanks for reaching to us!
Please do following:
1. Open up JavaScript console within your browser
2. Recreate the issue
3. Check error log, if any error appears please copy the log into your reply.
Thanks,
JurajI added fv shortcode in this page, but I receive a js error in the console.
In a page without divi builder, there’s no problem.
Anyway in the page with Divi Builder, the Bradmax player doesn’t have nay problem and it’s working good.
I like the Fv player more anyway so I’d like to fix this issue.
Any suggestion?
I just disabled the “Minify And Combine Javascript Files” option of the theme.Kind Regards
CS
Here is a screenshot of what it looks like when I try to load a video using the tab in a post. It just keeps loading but never loads. The video is a vimeo url and I also tried a direct link to our video as well and it won’t load either.
All of our videos are added in a post with the embed tag, I don’t use the fv player button. And their format is mp4.
It used to work but suddenly stopped.
And I was using Chrome browser when I took the other screenshots. I have tried in other browsers and I keep getting the JavaScript error message on some of the videos and others I don’t. I find that strange.
Hello Crystal,
Thanks for providing us the screenshot!
Martin was referring to the fullscreen javascript error showing in your console.
Regarding the thumbnail issue, please do following:
1. Open our FV Player editor (by the button above classic WordPress post editor)
2. Fill any Vimeo video source URL into the Video field
3. Hit “Refresh Preview” button
4. Check if the Splash Image URL fills-in automatically(highlighted in attached screenshot)Thanks,
Juraj
Hello Jose,
You reply is still marked as “awaiting moderation” because we don’t want to post any of your system info publicly. Please follow steps Martin wrote in his last reply.
1. Simply install Twenty Twenty theme to your website a preview it(you don’t need to actually activate it on your website so your front-end won’t be affected). You will just have to use the menu in that preview to navigate to some post or page with a video.
2. Next thing you can is to check that video on your website with your browser’s Javascript console (usualy Ctrl + Shift + J, or check instructions for your browser here: https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis ) and reload the page. Then see if there are any errors on the console.
Thanks,
JurajHello Jp,
please install Twenty Twenty theme and preview the website with it. Your live website won’t be affected. You will just have to use the menu in that preview to navigate to some post or page with a video.
Another thing to try is to enable your browse JavaScript console (usualy Ctrl + Shift + J, or check instructions for your browser here: https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis ) and reload the page. Then see if there are any errors on that console.
I’m not sure what could be giving you “Domain Unable To Connect” error. Is that some plugin, or does the web browse give that back?
Thanks,
MartinHello Jose,
you said:
I’ve seen the website and the basic solution is “change theme”, witch is not possible.
You don’t have to absolutely change the theme, you can just install Twenty Twenty and preview the website with it. So your live website won’t be affected. You will just have to use the menu in that preview to navigate to some post or page with a video.
Another thing to try is to enable your browse JavaScript console (usualy Ctrl + Shift + J, or check instructions for your browser here: https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis ) and reload the page. Then see if there are any errors on that console.
Thanks,
MartinHello kambiumdt,
it’s strange that the Video Checker doesn’t show up for you.
What about when you edit the video using step 6. from this guide? https://foliovision.com/player/basic-setup/start-up-guide#insert-videos
Also, do you see any errors on browser JavaScript console when you try to play the video? Here’s how to enable that console: https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis Once you open that console, reload your page and try to play the video please.
Thanks,
MartinI recently switched my domain and FV Player license and now I am getting a Admin JavaScript Warning – Your javascript appears to be broken error massage when I embed the FV player shortcode however the video does appear and play correctly. When I check the template via the settings pages I do not receive any error messages and all videos function normally. The problem is I can not embed the videos on other website via the iframe embed code. I am back to getting the “my domain will not connect error” which I got when I first installed the FV Player on the initial website. I contacted support and they were able to resolve somehow. After reviewing the forum my guess is that it may have something to do with the WordPress theme as but I have to idea how to resolve the issue as I don’t have much experience with troubleshooting JavaScript errors. I’m hopeful that if the Javascript error is resolved the other issues will be resolved as well.
If you use the link below and try to embed the video on another web page you will get the error “mydomain unable to connect” error message.
https://www.urbanstream.tv/quarantine-books/
Thanks in advance,
Jp
Hello jpwilson,
Please check your FV VAST settings if the license key is valid.
If yes, please enable Settings -> FV Player VAST -> Debug and then check messages you get on your browser’s JavaScript console.
First open up console (instructions for different browsers can be found here: https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis ), then open your page and see what appears.
Thanks,
Juraj
Hello Daniel,
Thanks for providing us with the log. However I meant Javascript error log. You can open it by pressing Ctrl + Shift + J (on Windows) or Cmnd + Option + J (on Mac). Thanks!
Does the video play fine after embedding it?
Thanks for using our player,
JurajHi Juraj,
Thanks for the quick reply :)
Did you try navigating to and from the page with the player? The player works just fine if you go to the page directly, but If you navigate to say STORE and then click on FV PLAYER is should get stuck, not load properly and eventually generate the “Admin Javascript warning: I’m sorry… “-msg
I’m not seeing any javascript warnings in Chrome, but in Safari I do see this;
"[Error] XMLHttpRequest cannot load https://r4---sn-f5f7lnee.googlevideo.com/videoplayback?expire=1584997271&ei=N894XvX8MNPvyQXoqomADw&ip=188.151.100.96&id=o-ABgscLqH-qvyLLFrBYKInmWtsWL2nznj0L6DpBPYZtwL&itag=299&aitags=133%2C134%2C135%2C136%2C137%2C160%2C242%2C243%2C244%2C247%2C248%2C278%2C298%2C299%2C302%2C303%2C394%2C395%2C396%2C397%2C398&source=youtube&requiressl=yes&mh=Ki&mm=31%2C26&mn=sn-5go7ynez%2Csn-f5f7lnee&ms=au%2Conr&mv=m&mvi=3&pl=19&initcwndbps=2950000&vprv=1&mime=video%2Fmp4&gir=yes&clen=132408189&dur=184.100&lmt=1540770261970584&mt=1584975576&fvip=4&keepalive=yes&c=WEB_EMBEDDED_PLAYER&txp=5432432&sparams=expire%2Cei%2Cip%2Cid%2Caitags%2Csource%2Crequiressl%2Cvprv%2Cmime%2Cgir%2Cclen%2Cdur%2Clmt&lsparams=mh%2Cmm%2Cmn%2Cms%2Cmv%2Cmvi%2Cpl%2Cinitcwndbps&lsig=ABSNjpQwRAIgb1SxQTLDXTe4P5TTRUjs6Flbhqj9jdLcbtdBBftuDRsCIHK1Vt4iBYLrfrLZJbtuwyoSGYXkekJPqaVbuXy-53eW&alr=yes&sig=ADKhkGMwRgIhAP79zFmpfJ7x1fEIezqKk3Ij3rDTpVPARLSW3zoxJyKZAiEAugcBbT3dp0dc8cuhdI-Yq-rWvKieYCy4k7gMA65_WyQ%3D&cpn=Cz-UORVVQ7rZmACs&cver=20200319&fallback_count=1&range=0-1190&rn=18&rbuf=0 due to access control checks. CE qia (anonym funktion) kH (anonym funktion) forEach (anonym funktion) yH (anonym funktion) (anonym funktion) (anonym funktion) LE ME (anonym funktion) (anonym funktion) (anonym funktion) (anonym funktion) (anonym funktion) removeChild done (sonaar.scripts.min.js:28:5804) fadeIn (sonaar.scripts.min.js:3505) fadeIn promiseReactionJob "
Does that tell you anything?
And can you confirm that the player works for you even if you navigate to and from the page with the player? If it works for you then perhaps it’s something on my end.
Thanks, all the best! /David
Hi, first of great plugin/player, been using the free version for years :)
I installed it earlier today on my “playground” where I’m testing a new theme (sonaar.io) for a project. The theme is ajax-based and I noticed the player won’t load unless I reload the page manually, otherwise, I get an error msg: “Admin Javascript warning: I’m sorry… ”
Does/should FV Player work with Ajax-based WordPress themes?
You can check it out here; https://davidboll.se/test/
I’m really interested in the Vimeo-integration, which is included in the Pro version right? But I do need it to work with the Ajax-based theme, is it solvable you think?
Thanks! All the best! / David
Sorry, should be more specific!
We are using Beaver Builder to build our website and are using the short codes generated to embed the videos onto the pages.
The playlist we like is the one titled “Vertical” but the video menu (the play button, etc.) isn’t available. There’s also a random Javascript error that shows for a minute, but not long enough to see what its saying. Screenshot attached.
We were able to get the playlist & interactive transcript to work in the tabs playlist. However, this one covers the player menu with the interactive transcript when it appears. You can move it.. but I don’t think that’s going to be an intuitive thing for our users to do. Nor would it be easy to do on mobile. Screenshot attached as well.
Thanks for your help here.
WPMobile Plugin has an option to preview the output of the app in wordpress through the browser as well as on android and ios devices. Yes, the videos do play here but I was hoping that some of these error codes might shed some light on what is happening on the android devices.
I’m quite a novice when it comes to JavaScript or coding so I apologize for my ignorance but I don’t really know how to tell if the WPMobile plugin is loading the JavaScript files. Is there something in FV Player Docs that could guide me?Hello tbtnoas,
sorry about the delay in my reply, this ticket got lost. We were in touch with AMP for WP developers though.
FV Player in AMP doesn’t differ from the basic WordPress video player as AMP won’t let you use any custom JavaScript. So we have to stick to a basic HTML5 video tag.
What shortcode did you use when you got that “Admin JavaScript warning:” error in AMP? If you are using the FV Player Database then please export the player from the wp-admin -> FV Player screen.
Cloudflare Stream is billed by the minutes watched, did you compare that pricing to other CDNs? Please let us know if you calculations indicate it’s worth it.
Thanks,
MartinIt appears that the transcript autoscroll feature no longer works after the latest WP update. I’ve run through the js troubleshooter (https://foliovision.com/troubleshooting-javascript-errors) but after following steps 1-8, my transcript still doesn’t autoscroll.
Hello Daniel,
Does that video play fine after embedding it? And also, Is that video marked as “private” in vimeo settings?
Also can you please try to open JavaScript Console in your browser and try to refresh the preview, does it show any errors?
Thanks for using our player,
JurajThanks,
JurajHello Daniel,
does it also happen on some other browser? What about some other computer with the same browser (in some extreme cases these issues case have its root in the graphic card drivers)?
Could you please open the browser javascript console (here’s how: https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#chrome ) and then do your testing and see if anything appears there?
Thanks,
Martin### Begin System Info ### ## Please include this information when posting support requests ## Multisite: No SITE_URL: https://turbokingspoker.com HOME_URL: https://turbokingspoker.com Plugin URL: https://turbokingspoker.com/wp-content/plugins/fv-wordpress-flowplayer FV Player version: 7.4.8.727 FV Player core version: 7.2.7 FV Player license: Valid (next check 2019-11-06 14:41:57 GMT) FV Player Pro version: 7.4.7.727 FV Player Pro license: Valid (next check 2019-11-06 14:41:57 GMT) FV Player PPV version: 7.3.12.727 FV Player PPV license: Valid (next check 2019-11-06 22:10:11 GMT) WordPress Version: 5.2.4 Permalink Structure: /%postname%/ Active Theme: Betheme 21.3.1.1 Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 PHP Version: 7.0.33 MySQL Version: 5.7.23 Web Server Info: Apache WordPress Memory Limit: 40M PHP Memory Limit: 256M PHP Upload Max Size: 64M PHP Post Max Size: 64M PHP Upload Max Filesize: 64M PHP Time Limit: 180 PHP Max Input Vars: 5000 PHP Arg Separator: & PHP Allow URL File Open: Yes WP_DEBUG: Disabled DISPLAY ERRORS: N/A cURL: Your server supports cURL. ACTIVE PLUGINS: All-in-One WP Migration: 7.9 Async JavaScript: 2.19.07.14 BeTheme Header Builder: 1.0.4 BusinessPress: 0.9.3 Classic Editor: 1.5 Conditional Menus: 1.1.4 Contact Form 7: 5.1.4 Duplicate Page: 4.0 Easy Digital Downloads: 2.9.19 Easy Digital Downloads - Authorize.net Gateway: 1.1.3 Elementor: 2.7.5 EWWW Image Optimizer: 5.1.1 FV Player: 7.4.8.727 FV Player PayPerView: 7.3.12.727 FV Player Pro: 7.4.7.727 FV TurboKings Tweaks: 0.8 HappyForms: 1.8.19 Log Emails: 1.3.1 Login Logout Register Menu: 1.0 MC4WP: Mailchimp for WordPress: 4.6.2 Restrict Content Pro: 3.2.3 Restrict Content Pro - Restrict Past Content: 1.0.2 ShortPixel Adaptive Images: 1.4.1 Simple History: 2.32 Simple History - Geo IP: 0.1 Slider Revolution: 5.4.8.3 WooCommerce: 3.7.1 WooCommerce Blocks: 2.4.4 WooCommerce PayPal Checkout Gateway: 1.6.17 WooCommerce Services: 1.21.1 WooCommerce Stripe Gateway: 4.3.0 WordPress Importer: 0.6.4 WPBakery Page Builder: 5.7 WPForms Lite: 1.5.6 WP Last Login: 3 WP Mail SMTP: 1.7.0 WP Rocket: 3.3.7 WP YouTube Lyte: 1.7.8 SETTINGS Array ( [notice_new_lightbox] => 1 [notice_db] => 1 [autoplay] => false [googleanalytics] => [key] => (redacted) [logo] => [rtmp] => [auto_buffering] => false [disableembedding] => true [disablesharing] => true [disable_video_hash_links] => true [popupbox] => false [allowfullscreen] => true [allowuploads] => true [postthumbnail] => false [tgt] => backgroundcolor [backgroundColor] => #333333 [canvas] => #000000 [sliderColor] => #ffffff [durationColor] => #eeeeee [timeColor] => #eeeeee [progressColor] => #bb0000 [bufferColor] => #eeeeee [timelineColor] => #666666 [borderColor] => #666666 [hasBorder] => false [adTextColor] => #888888 [adLinksColor] => #ff3333 [subtitleBgColor] => rgba(0,0,0,0.50) [subtitleSize] => 16 [playlistBgColor] => #808080 [playlistFontColor] => # [playlistSelectedColor] => #bb0000 [logoPosition] => bottom-left [parse_commas] => false [width] => 1920 [height] => 1080 [engine] => false [font-face] => Tahoma, Geneva, sans-serif [ad] => [ad_width] => 0 [ad_height] => 0 [ad_css] => .wpfp_custom_ad { position: absolute; bottom: 10%; z-index: 20; width: 100%; } .wpfp_custom_ad_content { background: white; margin: 0 auto; position: relative } [ad_show_after] => 0 [disable_videochecker] => false [interface] => Array ( [ads] => false [align] => true [autoplay] => true [controlbar] => true [embed] => false [mobile] => true [playlist_advance] => false [playlist] => true [playlist_captions] => true [share] => true [speed] => true [splash_text] => false [subtitles] => true [sticky] => true [synopsis] => false [end_actions] => true [lightbox] => true [ab] => false [popup] => true ) [amazon_bucket] => Array ( [0] => ) [amazon_key] => (redacted, 1) [amazon_secret] => (redacted, 1) [amazon_region] => Array ( [0] => ) [amazon_expire] => 5 [amazon_expire_force] => false [fixed_size] => false [js-everywhere] => false [marginBottom] => 28 [ui_play_button] => true [volume] => 0.7 [player-position] => [playlist_advance] => false [sharing_email_text] => Check out the amazing video here [liststyle] => horizontal [ui_speed_increment] => 0.25 [popups_default] => no [email_lists] => Array ( [#fv_list_dummy_key#] => Array ( [title] => [description] => [first_name] => 0 [last_name] => 0 [disabled] => 0 ) [0] => Array ( [title] => [description] => [first_name] => 0 [last_name] => 0 [disabled] => 0 ) [1] => Array ( [title] => Subscribe to list one [description] => Two good reasons to subscribe right now [first_name] => 1 [last_name] => 0 [disabled] => 0 ) ) [sticky_video] => false [sticky_place] => right-bottom [sticky_width] => 380 [playlist-design] => 2017 visible-captions [skin-slim] => Array ( [progressColor] => #bb0000 [accent] => #4682B4 ) [skin-youtuby] => Array ( [progressColor] => #bb0000 [accent] => #4682B4 ) [skin-custom] => Array ( [hasBorder] => false [bottom-fs] => false [borderColor] => #666666 [marginBottom] => 2.8 [bufferColor] => #eeeeee [canvas] => #000000 [backgroundColor] => rgba(51,51,51,1.00) [font-face] => Tahoma, Geneva, sans-serif [player-position] => [progressColor] => #bb0000 [timeColor] => #eeeeee [durationColor] => #eeeeee [design-timeline] => [design-icons] => [accent] => #4682B4 ) [skin] => youtuby [hlsjs] => true [lightbox_images] => true [lightbox_improve_galleries] => false [mailchimp_api] => [mailchimp_list] => [mailchimp_label] => Subscribe for updates [version] => 7.4.8.727 [css_writeout-https-turbokingspoker-com-wp-content] => 1551203124 [player_model_db_checked] => 7.4.8.727 [video_checker_agreement] => true [video_model_db_checked] => 7.4.8.727 [player_meta_model_db_checked] => 7.4.8.727 [video_meta_model_db_checked] => 7.4.8.727 [pro] => Array ( [quality] => , [video_ads_default] => no [video_ads_postroll_default] => no [video_ads_skip] => 5 [video_ads_skip_minimum] => 10 [interface] => Array ( [chapters] => false [copy_text] => false [hflip] => false ) [autoplay_once] => false [start_end] => false [autoplay_scroll] => false [ab_loop] => false [vimeo_debug] => false [copy_text] => false [copy_text_time] => 5 [download_template] => %caption% [vimeo] => true [yt_logo] => false [youtube_titles_disable] => false [youtube_ads_disable] => false [youtube_key] => [amazon_s3] => false [cf_domain] => [cf_key_id] => [cf_pk] => [elastic_key] => [elastic_secret] => [elastic_region] => [bunnycdn_domain] => [bunnycdn_secure_token] => (redacted) [keycdn_domain] => [keycdn_secure_token] => (redacted) [stackpath_domain] => [stackpath_secure_token] => (redacted) [ads_exoclick_zone] => [ads_exoclick_login] => [ads_exoclick_cat] => [ads_exoclick_site] => [video_ads_between_vids] => false [video_ads_once] => false [video_ads] => Array ( ) [vimeo_at] => (redacted) [vimeo_qs] => false [vimeo_titles_disable] => false [vimeo_dash_disable] => true [vimeo_iframe] => false [vimeo_location] => [vimeo_direct_ajax] => false [ppv_rcp_levels] => Array ( [-1] => -1 [0] => 1 [1] => 2 [2] => 4 ) [ppv_title] => [ppv_description] => [transcript_theme] => light [watching_prompt_msg] => Are you still watching? [watching_prompt] => false [watching_prompt_interval] => 1 [transcript_hidden] => false [download_no_right_click] => false ) [fv-wp-flowplayer-submit] => SaveAllChanges [show_controlbar] => true [ui_no_picture_button] => false [ui_repeat_button] => false [ui_speed] => true [splash] => [subtitleOn] => false [video_position_save_enable] => true [integrations] => Array ( [featured_img] => false [wp_core_video] => false [facebook_sharing] => false [schema_org] => false ) [css_disable] => true [profile_videos_enable_bio] => false [parse_comments] => false [rtmp-live-buffer] => false [db_duration] => true [lightbox_force] => false [mobile_native_fullscreen] => true [mobile_force_fullscreen] => false [mobile_alternative_fullscreen] => true [video_sitemap] => false [video_sitemap_meta] => [playlistFontColor-proxy] => # [subtitleFontFace] => inherit [s3_browser] => false [vi_login] => [vi_pass] => [key7] => [fv_player_admin_pro_quality_alive] => 1 [fv_player_admin_pro_video_ads_alive] => 1 [css_writeout-https-turbokingspoker-com] => 1572471311 [ui_rewind_button] => true [mobile_landscape_fullscreen] => false [chromecast] => true ) DATABASE CREATE TABLE `dd7_fv_player_players` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `player_name` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `player_slug` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `videos` text COLLATE utf8mb4_unicode_520_ci NOT NULL, `ab` varchar(3) COLLATE utf8mb4_unicode_520_ci NOT NULL, `ad` text COLLATE utf8mb4_unicode_520_ci NOT NULL, `ad_height` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `ad_width` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `ad_skip` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `align` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `author` bigint(20) unsigned NOT NULL DEFAULT '0', `autoplay` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `controlbar` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `copy_text` varchar(120) COLLATE utf8mb4_unicode_520_ci NOT NULL, `changed_by` bigint(20) unsigned NOT NULL DEFAULT '0', `date_created` datetime NOT NULL DEFAULT '0000-00-00 00:00:00', `date_modified` datetime NOT NULL DEFAULT '0000-00-00 00:00:00', `embed` varchar(12) COLLATE utf8mb4_unicode_520_ci NOT NULL, `end_actions` varchar(10) COLLATE utf8mb4_unicode_520_ci NOT NULL, `end_action_value` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `height` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `hflip` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `lightbox` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `lightbox_caption` varchar(120) COLLATE utf8mb4_unicode_520_ci NOT NULL, `lightbox_height` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `lightbox_width` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `playlist` varchar(10) COLLATE utf8mb4_unicode_520_ci NOT NULL, `playlist_advance` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `qsel` varchar(25) COLLATE utf8mb4_unicode_520_ci NOT NULL, `share` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `share_title` varchar(120) COLLATE utf8mb4_unicode_520_ci NOT NULL, `share_url` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `speed` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `sticky` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `video_ads` varchar(10) COLLATE utf8mb4_unicode_520_ci NOT NULL, `video_ads_post` varchar(10) COLLATE utf8mb4_unicode_520_ci NOT NULL, `width` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, PRIMARY KEY (`id`) ) ENGINE=MyISAM AUTO_INCREMENT=130 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci CREATE TABLE `dd7_fv_player_playermeta` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `id_player` bigint(20) unsigned NOT NULL DEFAULT '0', `meta_key` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `meta_value` longtext COLLATE utf8mb4_unicode_520_ci NOT NULL, PRIMARY KEY (`id`), KEY `id_player` (`id_player`), KEY `meta_key` (`meta_key`(191)) ) ENGINE=MyISAM AUTO_INCREMENT=673 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci CREATE TABLE `dd7_fv_player_videos` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `src` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `src1` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `src2` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `splash` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `splash_text` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `caption` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `end` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `mobile` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `rtmp` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `rtmp_path` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `start` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, PRIMARY KEY (`id`), KEY `src` (`src`(191)), KEY `caption` (`caption`(191)) ) ENGINE=MyISAM AUTO_INCREMENT=167 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci CREATE TABLE `dd7_fv_player_videometa` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `id_video` bigint(20) unsigned NOT NULL DEFAULT '0', `meta_key` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `meta_value` longtext COLLATE utf8mb4_unicode_520_ci NOT NULL, PRIMARY KEY (`id`), KEY `id_video` (`id_video`), KEY `meta_key` (`meta_key`(191)) ) ENGINE=MyISAM AUTO_INCREMENT=635 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci ### End System Info ###
Hello rhys,
I wasn’t able to reproduce the issue on our test site and I’m worried that without testing on your site we wouldn’t be able to find what’s causing these issues.
However, the system info could be still beneficial for us, maybe you’re using some kind of plugin which blocks FV Player JS libraries from loading or something similar.
Best would be if you could reproduce the error and show us what JavaScript console in your browser is saying with the error log.
Also, are you using any CDN? If yes, please check this guide and check you query string versions.
Thanks for using our player,
JurajPlease see the test site:
1.
FV Player in AMP modus is working at https://www.skyt.no/fv-player-amp-test/amp/ using the plugin from https://AMPforWP.com.2.
“WordPress Video Shortcode” as described here: https://wordpress.org/support/article/video-shortcode/ is working in the “AMP Takeover (Beta)” modus. Please see attached screen capture from the https://AMPforWP.com control panel.Please see:
WordPress video inserted with the code:
[video src="https://www.postmesteren.com/file/cdnTBT/finish-spitz-hunting.mp4" poster="https://www.postmesteren.com/file/cdnTBT/finish-spitz-hunting-.jpeg"]
3.
FV Player in “AMP Takeover (Beta)” modus ERROR https://www.skyt.no/fv-player-amp-test/ERROR MESSAGE:
“Admin JavaScript warning: I’m sorry, your JavaScript appears to be broken. Please use the “Check template” in plugin settings, read our troubleshooting guide, troubleshooting guide for programmers, or order our pro support, and we will get it fixed for you.”https://www.AMPforWP.com ticket on GitHub. The AMPforWP.com development team will be working on the issue. Please take a look at this ticket on GitHub: https://github.com/ahmedkaludi/accelerated-mobile-pages/issues/3805
4.
– Video and photo hosting with Backblaze.com
– Video and photo streaming from the Cloudflare.com CDN5.
QUESTION:
The video player in numbers 1 and 2 above seems to be almost precisely the same.
Are there currently any advantages/more features for the customer when using the “FV Player in AMP mode” than using the “WordPress Video Shortcode” as described here? https://wordpress.org/support/article/video-shortcode/6. MIGRATING TO “AMP Takeover”
For some years, we have successfully served AMP to mobile phones and HTML to Mac, Windows, and tablets, and now we are migrating to “AMP Takeover” serving the same AMP page to all devices.7. FEATURE REQUEST:
FV Player using “Cloudflare.com Stream” with the full set of FV Player HTML feature set available in the AMP modus, would be the ideal solution.Upgraded to 7.4.8.727 from 7.4.6.727 Now I get a Javascript error when trying to play a video.
Video is hosted on vimeo, and I use ads (playlists).Restored version 7.4.6.727 from a backup, and now the player works fine again.
1.
Please see the three attached screenshots.2.
https://www.AMPforWP.com
has created a ticket for this case here:
https://github.com/ahmedkaludi/accelerated-mobile-pages/issues/37753.
I am using the free version of the “FV Flowplayer Video Player” WordPress plugin to evaluate and for development before purchasing.
Uploaded an MP4 test video to Backblaze.com. The video is distributed by the Cloudflare.com CDN. The video is available here:
https://www.postmesteren.com/file/cdnTBT/1.mp43.
When using the “Preview AMP” button in “AMPforWP,” then “FV Flowplayer Video Player” seems to work fine.
Se screenshot A attached4.
When publishing the page, then the error message is as shown below:
Se screenshot B attached.ERROR MESSAGE:
Admin JavaScript warning: I’m sorry, your JavaScript appears to be broken. Please use the “Check template” in plugin settings, read our troubleshooting guide, troubleshooting guide for programmers or order our pro support, and we will get it fixed for you.
5.
Please see the screenshot C attached.
“FV Flowplayer Video Player” works great on non-amp sites.Getting error a message about javascript not working when using the free WordPress plugin.
Videoes is hosted at https://www.Backblaze.com and distributed through the CloudFlare.com CDN.
Hi Juraj,
Thanks for the response. I’ve tried 1 and 2. 1 didn’t help and there are no javascript errors. Regarding 3, could not share our website information as client doesn’t agree that.
Thanks,
Sideeque
Hi Sideegue,
Please try to re-save the plugin settings and that should fix the issue. The CSS code is cached so some issue like this could appear, although it is set to regenerate anytime you switch the theme or domain.
If it won’t help please follow these steps: Go to: Settings -> FV Player -> Integrations/Compatiblity -> Disable saving skin CSS to a static file. Turn this setting on.
For the pop-up blocking issue please follow these steps:
1. Open your website
2. Open a javascript console in your browser.
Here’s how:
https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis3. Repeat your action and check if some error appears
A link to your website with such problematic video could be really helpful for us. As well as your system info. You can find it at: Settings -> Tools -> System info. You can simply copy it into this thread.
Thanks for using our player,
Juraj
For the pop-up blocking issue please follow these steps:
1. Open your website
2. Open a javascript console in your browser.
Here’s how:
https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis3. Repeat your action and check if some error appears
Thanks,
Juraj
Hello Manish,
so when you enter the new video information in the FV Player Editor and hit to Insert it doesn’t work?
Please send over the information from Settings -> FV Player Pro -> Tools -> System Info.
Can you use the wp-admin -> FV Player -> Import function with the code which you posted in your first message here? That did work for me and it should work for you as well if it was just some JavaScript error.
Can you open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error?
Are you able to check the PHP error logs? Simply repeat your action and see what was added to the logs. You should be albe to see there with this plugin: https://wordpress.org/plugins/error-log-monitor/
Thanks,
Jurajadmin video check info ar showing no error. Here are the debug info
<div class=”mail-content-notice”><p></p><p>Analysis of http://edge-ap2.cloudfrontcdn.in:1935/edge1/smartsh2.stream_aac/chunklist_w938713419.m3u8</p><p>Mime Type: <tt>application/vnd.apple.mpegurl</tt><br>Compatibility: <tt>CORS headers and crossdomain.xml found</tt><br>Duration: <tt>N/A</tt><br>Video: <tt><br> Stream #0:1: Video: h264 (Main), yuv420p, 640×360, 25 fps, 25 tbr, 90k tbn, 50 tbc</tt><br>Audio: <tt><br> Stream #0:2: Audio: aac (LC), 48000 Hz, stereo, fltp</tt><br></p><p></p></div>I think everything is working correctly. I check my theme from theme check of fv player setting. It shows the below information
We also recommend you to open any of your videos on your site and see if you get a red warning message about JavaScript not working.
FV Flowplayer script found: http://robistream.com/wp-content/plugins/fv-wordpress-flowplayer/flowplayer/fv-flowplayer.min.js?ver=7.4.2.727!
jQuery library found: http://robistream.com/wp-includes/js/jquery/jquery.js?ver=1.12.4-wp!
But still no player showing. I include a screenshot that how the channel appears
Hi Leonardo,
Also, could you please open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then reload your page and check both Console and Network tabs to see if you get some error or any missing script file.
Also, please test if the same issue appears with the basic WordPress theme.
Thanks for cooperation,
Juraj
Hi Kendell,
Could you please open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then reload your page and check both Console and Network tabs to see if you get some error or any missing file.
Or please try if the same issue appears with the basic WordPress theme.
Thanks for cooperation,
Juraj
Hi Cat,
As I’ve written earlier, your system info would be very helpful for us. You can find it at:
WP Admin back-end -> Settings -> FV Player -> Tools -> System Info(You can simply copy it into this thread, we won’t post public any of your sensitive information)
Also, best would be if you could do a little testing on possible JavaScript errors. Simply please open the JavaScript console of your browser, here’s how: link
Then open the page with your video and play it. See if any error message for the subtitles comes up.
Thanks,
JurajHi!
I use fv player for audio trainings in mp3 on this page:
https://szybkanauka.pro/aktywny-angielski-starter/dostep/There is some kind of problem with displaying audio playlist on an iphone.
Here is a screenshot from my test on responsinator.com
The error says: JavaScript appears to be broken.
Artur Zygmunt
Hi Hoshang,
In that case, could you please open your browser JavaScript console (here’s how: link ) and then insert the HLS URL into the “Video” field and see if you get some error?
By that, I’ve meant that we’ve done changes in documentation and in shortcode editor for the next FV Player update.
Thanks,
JurajHello Andy,
could you please open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error?
There is supposed to be a admin-ajax.php XHR call which sets that featured image. Perhaps it fails due to the Sucuri firewall.
Thanks,
MartinHello Enrico,
so when you enter the new video information in the FV Player Editor and hit to Insert it doesn’t work?
Please send over the information from Settings -> FV Player Pro -> Tools -> System Info.
Can you use the wp-admin -> FV Player -> Import function with the code which you posted in your first message here? That did work for me and it should work for you as well if it was just some JavaScript error.
Can you open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error?
Are you able to check the PHP error logs? Simply repeat your action and see what was added to the logs. You should be albe to see there with this plugin: https://wordpress.org/plugins/error-log-monitor/
Thanks,
MartinHello– I just purchased the pro version of the plugin yesterday. When checking the template or trying to create a shortcode with the editor (using my vimeo pro videos), I encounter the Javascript query strings missing in footer/header error.
I have tried deactivating all plugins / themes and just can’t make sense of what is happening.
Please help– I am really trying to get this moving on our site.
Hello Steven,
it seems the plugin can’t read your PHP error log, but that JavaScript error seems to provide some clue. It occurs as FV Player fails to obtain the tinyMCE editor instance. Are you using any plugin which tweaks the WordPress editor behavior?
Does it works when you post the video on the wp-admin -> FV Player screen?
Thanks,
MartinHello Steven,
1) Please install the Error Log Viewer plugin https://wordpress.org/plugins/error-log-viewer/ to see if any error appears each time you try to insert a new video.
2) Please open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error.
Thanks,
MartinHello Kerry,
could you please check the JavaScript errors on the console again to see if these are the same as before? I think at least the Heartbeat issue should be fixed now.
Are you able to connect to your website using FTP (or some file manager provided by your web hosting company) and rename the “js” folder in wp-content/plugins/fv-wordpress-flowplayer (it might end with fv-wordpress-flowplayer-master too) to “js-disabled” for a moment to see if that helps? That way we will be able to tell if the conflict is in FV Player JavaScript or PHP code.
We are also happy to fix the issue for you right on your website and fix the plugin conflict, just order our Pro support: https://foliovision.com/pro-support We can also continue giving you troubleshooting tips.
Thanks,
MartinHello Maxim,
1) Please install the Error Log Viewer plugin https://wordpress.org/plugins/error-log-viewer/ to see if any error appears each time you try to open that Amazon S3 tab.
2) Please open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error.
Thanks,
MartinHello Brandon,
that screenshot indicates that there is some JavaScript error. It’s likely a plugin conflict. Please open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ), reload your page and then try to insert the FV Player again and see if you get some error on that console.
We will need to see the full output of your Settings -> FV Player Pro -> Tools -> System Info box.
Thanks,
MartinI should be posting a follow up for this issue – Lukas did order our Pro support and we found there was a fatal JavaScript error on his website which was affecting the mobile devices.
It was just some stray code from some theme development. It was removed and FV Player works well now.
Thanks,
MartinI’m using FV player as an audio player with interactive transcript on my website. All worked fine for a long time, but now the audio player bar is just black with no controls on iPhone/iPad devices. Works fine on desktop Safari/Chrome, but I got several reports from users that on mobile iOS devices (phone/tablet) it just doesn’t work. Confirmed it myself, here’s a screenshot: https://cl.ly/9eba276912a2
Here’s an example page where the player doesn’t work on mobile/tablet: http://german.effortlessconversations.com/test
I get the “Admin javascript” warning, but if I run “check template” no errors come up.
Any idea what’s going on? :)
Thanks!
Thanks a lot!
> Then try to load the link which you posted and see how many errors turn up. It looks like a problem wit the sortable-post-grid plugin.
I followed all instructions from “Troubleshooting Javascript Errors” article (https://foliovision.com/troubleshooting-javascript-errors) and found 1 script which block Foliovision player from normal display on course page. It is “course.js” from “Vibe Course module” of WPLMS theme.
Have no idea how to fix it.
Here is code from this Javascript file, which initialize player:$('audio,video').each( function() { if($(this).parents('.flowplayer').length) return; $(this).mediaelementplayer() });If there is any idea how to fix it – share it please.
Thanks!I open browser JavaScript console and it show me some errors, see screenshot. S3 Browser still not loading.
Hello Maxim,
we have encouintered the same issue when using with a S3 bucket with 100,000 files in it. We are working on improving our support for such large amounts of files.
But if it’s not you case, then:
1) Please install the Error Log Viewer plugin https://wordpress.org/plugins/error-log-viewer/ to see if any error appears each time you try to open that Amazon S3 tab.
2) Please open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error.
Upload would be great, along with a way of triggering an encoding job automatically.
Thanks,
MartinHello Jay,
thank you for the email, I do see this JavaScript error on your website:
“Uncaught SyntaxError: Unexpected token s in JSON at position 1″
I can see that there is some issue with HTML code on your website. I checked that exact URL which you sent over in Google Search Engine Results Page cache and I can see that while previously all the HTML attributes were properly enclosed in ” and ‘ suddenly these quotes are removed entirely.
For example what was
data-embed="false"
before, is now just:
data-embed=false
And that’s causing the bug.
I see you are using W3 Total Cache. Please check its settings and disable the HTML code minification of any sort. That will help.
W3 Total Cache is a complex plugin by the way. Way too complex. What works best for us is WP Rocket (a paid plugin, but at least it’s maintaned, the accept our bugfixes too) where we:
* set JavaScript to use the deferred loading
* set CSS to use the asynchronous loading (along with a critical CSS which WP Rocket can auto-generate)
* LazyLoad the images
* use the Preload botWhat way we get close to 100 Google PageSpeed scores on desktop and it helps a lot on mobile too. It used to give us 95 scores on mobile not long ago, but now PageSpeed also checks the CSS and JS rendering/execution times, so the site optimization got more difficult, but at least PageSpeed is finaly an useful score.
Thanks,
MartinHello Jay,
could you please re-enable it now and send over the link to your page to have a look? I can check it quickly in the next couple of hours.
Alternatively could you please check if there is any JavaScript error occurring when the video doesn’t show for you? To check that you need to open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error there.
Please also provide output of Settings -> FV Player Pro -> Tools -> System Info.
Thanks,
MartinSorry for the late response…
I’m using Elementor as a page builder.
But even deactivating it won’t resolve the problem.About the javascript error, here it is:
TypeError: wp.media is undefined[En savoir plus] shortcode-editor.js:333:7
<anonyme>
https://www.wai-zhan.com/wp-content/plugins/fv-wordpress-flowplayer/js/shortcode-editor.js:333:7
dispatch
https://www.wai-zhan.com/wp-admin/load-scripts.php:3:12392
add/r.handle
https://www.wai-zhan.com/wp-admin/load-scripts.php:3:9156Thanks,
LiweiHello Al,
what I suggested above was a troubleshooting step. I was hoping to hear back from liwei to be able to fix the issue.
Could you please check if there is any JavaScript error occurring when the Media Library doesn’t open for you? To check that you need to open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error there.
Thanks,
MartinHello,
I activate my account vi with your plugin in wordpress but however I do not see the video ad in the standing of each video, could you help me please ? Thank you for your service.here is my website: http://afghanlive.net
Thank you for your help .
cordially### Begin System Info ### ## Please include this information when posting support requests ## Multisite: No SITE_URL: https://afghanlive.net HOME_URL: http://afghanlive.net FV Player version: 7.3.6.727 FV Player core version: 7.2.7.1 FV Player license: FV Player vi version: 7.2.2.727 WordPress Version: 4.9.9 Permalink Structure: /%postname% Active Theme: Jarida 2.4.7 Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:64.0) Gecko/20100101 Firefox/64.0 PHP Version: 7.0.32 MySQL Version: 5.5.60-0+deb7u1-log Web Server Info: Apache WordPress Memory Limit: 40M PHP Safe Mode: No PHP Memory Limit: 268435456 PHP Upload Max Size: 67108864 PHP Post Max Size: 67108864 PHP Upload Max Filesize: 67108864 PHP Time Limit: 30 PHP Max Input Vars: 1000 PHP Arg Separator: & PHP Allow URL File Open: Yes WP_DEBUG: Disabled DISPLAY ERRORS: On (1) cURL: Your server supports cURL. ACTIVE PLUGINS: Accelerated Mobile Pages: 0.9.97.24 Ad Inserter: 2.4.6 Akismet Anti-Spam: 4.1 Contact Form 7: 5.1.1 Elementor: 2.4.0 Elementor Pro: 2.3.1 FV Player: 7.3.6.727 FV Player video intelligence: 7.2.2.727 Google Analytics Dashboard for WP (GADWP): 5.3.7 Google XML Sitemaps: 4.1.0 HTTPS to HTTP Redirect: 1.0 Imagify: 1.8.4.1 kk Star Ratings: 2.6.1 Newsletter: 5.8.6 Popup Maker: 1.7.30 WP Content Copy Protection & No Right Click: 1.6.2 WP Menu Icons: 1.0.6 Yoast SEO Premium: 9.4.1 Youtube Playlist Video Player (shared on wplocker.com): 1.5.0 SETTINGS Array ( [notice_new_lightbox] => 1 [notice_db] => 1 [autoplay] => true [googleanalytics] => [key] => [logo] => [rtmp] => [auto_buffering] => true [disableembedding] => true [disablesharing] => true [disable_video_hash_links] => false [popupbox] => false [allowfullscreen] => true [allowuploads] => true [postthumbnail] => false [tgt] => backgroundcolor [backgroundColor] => #333333 [canvas] => #000000 [sliderColor] => #ffffff [durationColor] => #eeeeee [timeColor] => #eeeeee [progressColor] => #bb0000 [bufferColor] => #eeeeee [timelineColor] => #666666 [borderColor] => #666666 [hasBorder] => false [adTextColor] => #888888 [adLinksColor] => #ff3333 [subtitleBgColor] => rgba(0,0,0,0.50) [subtitleSize] => 16 [playlistBgColor] => #808080 [playlistFontColor] => # [playlistSelectedColor] => #bb0000 [logoPosition] => bottom-left [parse_commas] => false [width] => 640 [height] => 360 [engine] => false [font-face] => Tahoma, Geneva, sans-serif [ad] => <script type="text/javascript"> (function (v,i) { var scp = v.createElement("script"), config = { ChannelID: '5a0459a128a06179812cb908', AdUnitType: '1', PublisherID: '282140177984803', PlacementID: 'pltnrAdyuTVMEBeyU66', DivID: '', IAB_Category: 'IAB1', Keywords: '', Language: 'de-de', BG_Color: '', Text_Color: '', Font: '', FontSize: '', }; scp.src='https://s.vi-serve.com/tagLoader.js'; scp.type = "text/javascript"; scp.onload = function() { i[btoa('video intelligence start')].init(config); }; (v.getElementsByTagName('head')[0] || v.documentElement.appendChild(v.createElement('head'))).appendChild(scp); })(document, window); </script> [ad_width] => [ad_height] => [ad_css] => .wpfp_custom_ad { position: absolute; bottom: 10%; z-index: 20; width: 100%; } .wpfp_custom_ad_content { background: white; margin: 0 auto; position: relative } [ad_show_after] => 0 [disable_videochecker] => true [interface] => Array ( [ads] => true [align] => false [autoplay] => true [controlbar] => false [embed] => false [live] => true [mobile] => false [playlist_advance] => false [playlist] => false [playlist_captions] => false [share] => true [speed] => true [splash_text] => false [subtitles] => false [sticky] => false [end_actions] => false [lightbox] => false [shortcode_editor_old] => false [popup] => true ) [amazon_bucket] => Array ( [0] => ) [amazon_key] => (redacted, 1) [amazon_secret] => (redacted, 1) [amazon_region] => Array ( [0] => ) [amazon_expire] => 5 [amazon_expire_force] => false [fixed_size] => false [js-everywhere] => false [marginBottom] => 28 [ui_play_button] => true [volume] => 0.7 [player-position] => [playlist_advance] => false [sharing_email_text] => Check out the amazing video here [liststyle] => horizontal [ui_speed_increment] => 0.25 [popups_default] => no [email_lists] => Array ( [#fv_list_dummy_key#] => Array ( [title] => [description] => [first_name] => 0 [last_name] => 0 [disabled] => 0 ) [0] => Array ( [title] => [description] => [first_name] => 0 [last_name] => 0 [disabled] => 0 ) [1] => Array ( [title] => Subscribe to list one [description] => Two good reasons to subscribe right now [first_name] => 1 [last_name] => 0 [disabled] => 0 ) ) [sticky_video] => false [sticky_place] => right-bottom [sticky_width] => 380 [playlist-design] => 2017 visible-captions [skin-slim] => Array ( [progressColor] => #bb0000 ) [skin-youtuby] => Array ( [progressColor] => #bb0000 ) [skin-custom] => Array ( [hasBorder] => false [bottom-fs] => false [borderColor] => #666666 [marginBottom] => 2.8 [bufferColor] => #eeeeee [canvas] => #000000 [backgroundColor] => rgba(51,51,51,1.00) [font-face] => Tahoma, Geneva, sans-serif [player-position] => [progressColor] => #bb0000 [timeColor] => #eeeeee [durationColor] => #eeeeee [design-timeline] => [design-icons] => ) [skin] => slim [hlsjs] => true [lightbox_images] => false [lightbox_improve_galleries] => false [mailchimp_api] => [mailchimp_list] => [mailchimp_label] => Subscribe for updates [version] => 7.3.6.727 [css_writeout-https-testafghan-afghanlive-net-wp-content] => 1544446743 [video_checker_agreement] => true [pro] => Array ( ) [show_controlbar] => false [ui_no_picture_button] => false [ui_repeat_button] => false [ui_speed] => false [splash] => [subtitleOn] => false [video_position_save_enable] => false [integrations] => Array ( [featured_img] => false [wp_core_video] => false [embed_iframe] => false [facebook_sharing] => false [schema_org] => false ) [css_disable] => false [profile_videos_enable_bio] => false [parse_comments] => false [rtmp-live-buffer] => false [db_duration] => false [mobile_native_fullscreen] => false [mobile_force_fullscreen] => false [mobile_alternative_fullscreen] => false [video_sitemap] => false [video_sitemap_meta] => [playlistFontColor-proxy] => # [subtitleFontFace] => inherit [s3_browser] => false [fv-wp-flowplayer-submit] => SaveAllChanges [vi_login] => [vi_pass] => [css_writeout-http-afghanlive-net-wp-content] => 1547718155 [video_model_db_checked] => 7.3.6.727 [player_model_db_checked] => 7.3.6.727 [player_meta_model_db_checked] => 7.3.6.727 [video_meta_model_db_checked] => 7.3.6.727 [lightbox_force] => false [addon-video-intelligence] => Array ( [jwt] => (redacted) [time] => 1547714159 [publisherId] => (redacted) [enabled] => true [adstxt_timestamp] => 1547714166 [adstxt_status] => ok [adstxt_content] => vi.ai, 282140177984803, DIRECT # 41b5eef6 spotxchange.com, 74964, RESELLER, 7842df1d2fe2db34 # 41b5eef6 spotx.tv, 74964, RESELLER, 7842df1d2fe2db34 # 41b5eef6 spotxchange.com, 104684, RESELLER, 7842df1d2fe2db34 # 41b5eef6 spotx.tv, 104684, RESELLER, 7842df1d2fe2db34 # 41b5eef6 spotxchange.com, 122515, RESELLER, 7842df1d2fe2db34 # 41b5eef6 spotx.tv, 122515, RESELLER, 7842df1d2fe2db34 # 41b5eef6 freewheel.tv, 440657, RESELLER # 41b5eef6 freewheel.tv, 440673, RESELLER # 41b5eef6 freewheel.tv, 364193, RESELLER # 41b5eef6 freewheel.tv, 369249, RESELLER # 41b5eef6 rubiconproject.com, 15476, RESELLER, 0bfd66d529a55807 # 41b5eef6 smartadserver.com, 2776, RESELLER # 41b5eef6 pubmatic.com, 156830, RESELLER # 41b5eef6 google.com, pub-5617098146054077, RESELLER, f08c47fec0942fa0 # 41b5eef6 advertising.com, 24831, RESELLER # 41b5eef6 openx.com, 540362347, RESELLER, 6a698e2ec38604c6 [debug] => false ) ) DATABASE CREATE TABLE `PgTbfylSfv_player_players` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `player_name` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL, `player_slug` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL, `videos` text COLLATE utf8mb4_unicode_ci NOT NULL, `ab` varchar(3) COLLATE utf8mb4_unicode_ci NOT NULL, `ad` text COLLATE utf8mb4_unicode_ci NOT NULL, `ad_height` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `ad_width` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `ad_skip` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `align` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `author` bigint(20) unsigned NOT NULL DEFAULT '0', `autoplay` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `controlbar` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `copy_text` varchar(120) COLLATE utf8mb4_unicode_ci NOT NULL, `changed_by` bigint(20) unsigned NOT NULL DEFAULT '0', `date_created` datetime NOT NULL DEFAULT '0000-00-00 00:00:00', `date_modified` datetime NOT NULL DEFAULT '0000-00-00 00:00:00', `embed` varchar(12) COLLATE utf8mb4_unicode_ci NOT NULL, `end_actions` varchar(10) COLLATE utf8mb4_unicode_ci NOT NULL, `end_action_value` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL, `height` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `hflip` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `lightbox` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `lightbox_caption` varchar(120) COLLATE utf8mb4_unicode_ci NOT NULL, `lightbox_height` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `lightbox_width` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `playlist` varchar(10) COLLATE utf8mb4_unicode_ci NOT NULL, `playlist_advance` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `qsel` varchar(25) COLLATE utf8mb4_unicode_ci NOT NULL, `share` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `share_title` varchar(120) COLLATE utf8mb4_unicode_ci NOT NULL, `share_url` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL, `speed` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL, `sticky` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `video_ads` varchar(10) COLLATE utf8mb4_unicode_ci NOT NULL, `video_ads_post` varchar(10) COLLATE utf8mb4_unicode_ci NOT NULL, `width` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, PRIMARY KEY (`id`) ) ENGINE=MyISAM AUTO_INCREMENT=16 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci CREATE TABLE `PgTbfylSfv_player_playermeta` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `id_player` bigint(20) unsigned NOT NULL DEFAULT '0', `meta_key` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL, `meta_value` longtext COLLATE utf8mb4_unicode_ci NOT NULL, PRIMARY KEY (`id`), KEY `id_player` (`id_player`), KEY `meta_key` (`meta_key`(191)) ) ENGINE=MyISAM AUTO_INCREMENT=14 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci CREATE TABLE `PgTbfylSfv_player_videos` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `src` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL, `src1` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL, `src2` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL, `splash` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL, `splash_text` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL, `caption` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL, `end` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL, `mobile` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL, `rtmp` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL, `rtmp_path` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL, `start` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL, PRIMARY KEY (`id`), KEY `src` (`src`(191)), KEY `caption` (`caption`(191)) ) ENGINE=MyISAM AUTO_INCREMENT=16 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci CREATE TABLE `PgTbfylSfv_player_videometa` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `id_video` bigint(20) unsigned NOT NULL DEFAULT '0', `meta_key` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL, `meta_value` longtext COLLATE utf8mb4_unicode_ci NOT NULL, PRIMARY KEY (`id`), KEY `id_video` (`id_video`), KEY `meta_key` (`meta_key`(191)) ) ENGINE=MyISAM AUTO_INCREMENT=3 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ### End System Info ###Hello Nick,
I’m sorry to hear about your trouble, do it work when you load the editor on the post editing screen directly? You can place your cursor into the [fvplayer id="12341"] kind of shortcode and then hit the FV Player button on top of the editor. Of if you are using WordPress 5 with Gutenberg (block editor) you can just hit that button.
Can you open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error?
Can you install the Error Log Viewer plugin and see if any new errors show up in it every time you try to edit a player?
Thanks,
MartinHello Leho,
could you please check the JavaScript console for errors?
When you check the HTML source of your post editing page, can you see HTML like this?
<div style="display: none">
<div id="fv-player-shortcode-editor">
<div id="fv-player-shortcode-editor-editor">
<table>
<tr>
<td class="fv-player-shortcode-editor-left">
<div id="fv-player-shortcode-editor-preview">
<div id="fv-player-shortcode-editor-preview-spinner" class="fv-player-shortcode-editor-helper"></div>
<div id="fv-player-shortcode-editor-preview-no" class="fv-player-shortcode-editor-helper">
<h1>Add your video</h1>Could you please provide output of Settings -> FV Player Pro -> Tools -> System Info?
Thanks,
MartinHello Kelly,
please check if each file plays in its full length if you post it as a single audio track and not in a playlist.
Are you getting the same issue when you use these audio files?
https://foliovision.com/images/2017/01/book1-prelude02.mp3″
https://foliovision.com/video/Vivaldi%20-%20Spring%20from%20Four%20Seasons.mp3I tried to replicate that “Add Image” issue on WordPress 5, but it just worked no matter if I used Gutenberg (the new block editor) or if I installed Classic Editor plugin to bring the old editor back. Please open your browser console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ), hit that button and see what error appears.
Thanks,
MartinHello Miles,
so what’s the issue number 1? You can click that text to get the full video report. Full guide for that feature can be found here: https://foliovision.com/player/basic-setup/how-to-use-video-checker
For the second issue please send over a link to your website where we can see the issue. Alternatively you can open your browser console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis), then click the video and see what error message appears.
In most cases these upgrade issues are caused by bad settings of site CDN. You can read about these issues here: https://foliovision.com/2017/06/wordpress-cdn-best-practices
Thanks,
MartinHello halit,
please send over the information from Settings -> FV Player Pro -> Tools -> System Info.
Can you use the wp-admin -> FV Player -> Import function with the code which you posted in your first message here? That did work for me and it should work for you as well if it was just some JavaScript error.
Can you open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error?
Are you able to check the PHP error logs? Simply repeat your action and see what was added to the logs.
Thanks,
MartinMy workaround seems to work. I load a hidden video on the page to get videos to load in my popup. However I get a Javascript error on videos that tells me to check template function which says everything is good if I use it. https://goo.gl/FLWoSR It seems to only happen on a few recent videos. I am not sure if had something to do with recent fv player update I made or if just adding that hidden video to page could cause this error.
The error I am seeing in console also seems like it has something to do with it.
Hello Clement,
looking at these create table statements it appears you were able to insert 6 players with 1 video each before this issue has appeared.
Do you get the same problem if you try to insert just some random video source like “1”? Or does the issue only occur when you put in a real Vimeo video?
Can you use the wp-admin -> FV Player -> Import function with the code which you posted in your first message here? That did work for me and it should work for you as well if it was just some JavaScript error.
Can you open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error?
Are you able to check the PHP error logs? Simply repeat your action and see what was added to the logs.
Thanks,
MartinUsing Chrome, pre-roll ads are muted to allow auto-play.
However, when clicking the button to unmute, I get a javascript error (see image below). AND after the pre-roll, the video will NOT autoplay.Sometimes, even after click “Play” button, the video will still not play.
Hello Libby,
please enable Settings -> FV Player VAST -> Debug. Then open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ), play the video and see what lines starting with “FV VAST” appear.
Thanks,
MartinHello Paul,
please check our playlist editing guide: https://foliovision.com/player/basic-setup/creating-playlists
At which exact step does the issue occur?
Please enable your web browser JavaScript console (here’s how to do it: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis), then try to reproduce the error and see what appears on that console.
Please also provide output of Settings -> FV Player -> Tools -> System Info.
Thanks,
MartinHello Bruno,
could you please let us know about what you see on your browser console? Is there any error with FV Player JavaScript, or is the issue related to tiny MCE in Divi? We don’t have a new Divi version at hand.
We are also happy to help you resolving the issue right on your website, just order our pro support: https://foliovision.com/pro-support
You can also just create new FV Player instances on a new page where you won’t use the Divi page builder and then move the shortcode over to your page with Divi on it.
Thanks,
MartinHello Bruno,
I see that he use of player element IDs in our documentation is misleading as the ID changes. Next version of FV Player brings database storage of player configuration, making the fixed IDs possible.
The script which you are creating won’t help – not all browsers like video autoplay. For example Google Chrome will only permit muted autoplay unless you interacted with the video on the website before. You can read more on this topic here: https://foliovision.com/2018/05/video-autoplay-issues
FV Player already handles this properly and if you set a video to autoplay, it will autoplay with sound if it’s permitted, otherwise it will play muted.
The Divi issue will be partly solved with the new FV Player version. There you will be able to create new instances of our player on a dedicated FV Player screen in wp-admin and then only put a simple shortcode like [fvplayer id="54"] where you need it.
FV Player used to work with Divi, I wonder which Divi update could break it. I see it worked with version 3.0.40. There must be some JavaScript error. To obtian that please open your browser console, here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis Then load your post editing screen again and see if any error appears on that console. Then insert new FV Player using the FV Player Shortcode Editor and see if anything appears too.
Thanks,
MartinHello Deborah,
thank you for these videos. Do you remember which plugin were upgraded before this stopped working? There were not changes to this in FV Player for a while.
There must be some JavaScript error. To obtian that please open your browser console, here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis Then load your post editing screen again and see if any error appears on that console. Then insert new FV Player using the FV Player Shortcode Editor and see if anything appears too.
As a workaround you can create your FV Player shortcodes in a new page where you won’t use Divi and then just copy it over.
Next FV Player version will also feature a database storage of player configuration, so you will be able to create your players in a new FV Player wp-admin screen and then move over a simple [fvplayer id="54"] kind of shortcode.
Thanks,
MartinHello gavlexx,
please open your browser console, here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis
Then try to load the link which you posted and see how many errors turn up. It looks like a problem wit the sortable-post-grid plugin.
You can execute fv_player_preload() manually on the console and see that it loads FV Player properly and it plays.
Thanks,
MartinHi Daniel!
Sorry to hear you are having trouble. Are you using FV Player shortcodes inside learnpress?
Did you notice any error on your browser console? Here’s how to check it: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis
Thanks,
LuciaHello Pablo,
your screenshot looks like from a mobile phone. Please let us know
what mobile you are using.Are you getting the same issues even on a desktop computer? If so, please open your browser console, here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis
Then try to build a new playlist on a new post and see if anything shows up on the console. There might be some error message which will help resolve this.
Thanks,
MartinHello Tiara,
please open your browser console, here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis
Then start a new Post and hit the FV Player button. See if anything shows up on the console.
You can also try using our player on a new Page. Perhaps it’s works there. Then you will be able to copy-paste the [fvplayer…] shortcode from your page where you need it.
If resolving this issue quickly is important for your work and you want it fixed instantly, we are happy to have a look at your website and fix the issue for you. Just order our Pro support: https://foliovision.com/pro-support
Thanks,
MartinHello Michael,
please post the [fvplayer] shortcode you are using. That way we can check what video type it is.
Are you sure you had both FV Player and FV Player Pro updated to latest versions (7.2.8.727 and 7.2.0.727)?
Did you notice any error on your browser console? Here’s how to check it: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis
You mentioned you are using some paywall – do you mean these videos are simply placed on a post which only a paying member can open or is it FV Player Pay Per View or something else?
Thanks,
MartinHello Linda,
are you able to disable “Force iframe Embedding” now? I can check it for another 2 hours.
Did you noticed any errors on the browser console? Here’s how to get to that console: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis Once you have it enabled load the page with your video and play it and see it anything comes up.
Thanks,
MartinHello David,
do you use any other plugin which works with fancyBox?
Do you see any error on the browse console? First open the console according to the instructions here: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis Then open your page where you can see the issue, try to open lightbox and see if you get any error.
Thanks,
MartinHi Zain!
Thank you for the report. We could not reproduce the issue ourselves. Could you open the browser JavaScript console (how to: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ), then close the popup and see if there is some error? Thanks,
Lucia
Hello Linda,
I’m sorry to hear about your issues, but I’m not able to reproduce these on our websites. But one of your screenshots shows FV Player Pro 6.6.7 running together with FV Player 7.2.1.727 which might cause some issues. When you run a combination like that, you also get this message in wp-admin, so it should be obvious that it’s causing issues:
“FV Player: Please upgrade to FV Player Pro version 7.1.14.727 or above!”
Please check if that one is not appearing.
And there is an upgrade available for FV Player Pro as well, so please just do that and everything will be back to normal.
I’m surprised that it worked in Firefox and not in Chrome. Please check the browser console for any errors. First open the console according to instructions from https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis and then reload the page where you can see the error and see if anything pops up.
Please send over a link to your website where we can see the issue.
Thanks,
Martin
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