Forum Replies Created
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Hello Kevin,
could you please reinstall FV Player from this ZIP file? It helped on my test site – if optimizePressPlugin is active it adds its CSS as a depencency for FV Player – effectively moving our CSS after optimizePressPlugin CSS.
Sorry about the inconvenience, but it seems like there was a change in optimizePressPlugin which caused this. Now it should be stable and you won’t have to go through another round of this again.
FV Player Pro latest version is 0.8.17, you don’t have to reinstall that one.
Thanks,
MartinHello Kevin,
I see that the CSS files of the “optimizePressPlugin” plugin are loading before our plugin’s CSS files. Perhaps the order of these fiels depends on which plugin you installed/upgraded as first.
I’m grabbing a copy of the optimizePressPlugin plugin (as I found we have a test account there) now to check it out.
Thanks,
Martin7 years ago in reply to: Android Video Not playingHello Branden,
what about the control panel or FTP access? Please let us know, we would like to fix the issue for you quickly.
Thanks,
Martin7 years ago in reply to: Android Video Not playingHello Branden,
thank you for purchasing the Pro support. We are looking at the issue now.
Thanks,
MartinHello James,
I checked your website and the issue is related to your CDN – it cached the version of FV Player CSS before you put in the logo. Please clear your CDN (it appears to be CloudFlare) cache and the logo should appear properly.
Thanks,
Martin7 years ago in reply to: All Video on Site Stopped Working…Hello cincypro,
just like there is a login for your server web hosting control panel there is one for your CDN. You need to go there (it’s AWS = Amazon Web Services) and clear the cache in it.
It appears you are using CloudFront. Clearing that one is not the easiest, but I found this video which shows you how to do it: https://www.youtube.com/watch?v=T3bg2gYsynA
Thanks,
Martin7 years ago in reply to: All Video on Site Stopped Working…Hello cincypro,
please clear your browser and CDN cache and the issue should go away.
The problem is that our scripts have changed, but your CDN is not aware of it. To make sure browsers and CDNs know about it we put the plugin version number into the URL of the script. So when there is a new version of the code in our plugin, everybody knows to get it from your server.
However it’s getting quite popular to remove these query strings so then instead of http://cdn2.mastermylist.com/wp-content/plugins/fv-wordpress-flowplayer/flowplayer/fv-flowplayer.min.js?ver=6.0.5.27 you only have http://cdn2.mastermylist.com/wp-content/plugins/fv-wordpress-flowplayer/flowplayer/fv-flowplayer.min.js and your CDN hands on to the old file.
We will think about this issue. If we would change the actual file name, that would prevent this issue, however people might be excluding our script from some JS minify using the script name.
Thanks,
MartinHello Pier,
please upgrade to FV Player 6.0.5.27 which we released now and you should no longer have these issues.
The issue is related to autoplay and the fact that it’s blocked on mobile devices by their limitations. We will setup an automated test for this behavior to make sure bugs like this won’t occur again.
Thanks,
MartinHello Pier,
I’m seeing some issue on Android 4.4.4, Samsung X-Cover. Both in the built in browser and Google Chrome. There is no video, only black screen. When I switch the video quality using the 540p button, it starts to play.
To troubleshoot this issue please start by trying to disable the autoplay. If that doesn’t help please try enabling Settings -> FV Player Pro -> Integrations/Compatibility -> Use old code. As a last resort you can switch back to iframe embedding to keep your videos playing. I stored HTML of your site to be able to troubleshoot this tomorrow morning.
Sorry about the inconvenience, Vimeo had issues with older Android phones recently: https://foliovision.com/2017/05/issues-with-vimeo-on-android Perhaps this is a similar issue, hopefully we can fix it.
Thanks,
MartinHello Pier,
we are noticing no issues on our site and found no issues during our tests. Please let us know what mobile device you are using with what version of OS (Android or iOS).
Can you switch it back (to not use iframe embedding for Vimeo) right now for us to have a look?
Another good time would be 8 AM UTC time tomorrow.
Thanks,
MartinHello James,
could you please doublecheck on https://foliovision.com/my-licenses to make sure you are using the correct license key?
Thanks,
Martin7 years ago in reply to: Issue with ajax + Safari audio overlappingHello Evélina,
latest version of FV Player doesn’t use the html5 video tag for its initialization anymore, so it might help with that issue.
I see that you are using an older version of FV Player Pro, so you should proceed carefully and check your videos afterwards. Let us know if you are not seeing the FV Player Pro upgrade available please.
If you run into any issues with it, you can enable Integration/Compatibility -> Use old code.
Thanks!
Martin7 years ago in reply to: Issue with ajax + Safari audio overlappingHello Evélina,
I see I forgot about that – I see it’s not the right function for you. If you have no issues with FV Player currently, you don’t have to worry about this.
Just let us know if you notice anything weird going on or if you have any other questions, we will be happy to help.
Thanks!
MartinHello byronclinic,
here’s our FV Player Pay Per View documentation for you: https://foliovision.com/player/advanced/pay-per-view-with-edd
When you have a bit of time, please check it out to see if it’s what you are looking for. We will proceed with releasing of the plugin then.
Thanks,
Martin7 years ago in reply to: Issue with ajax + Safari audio overlappingHello Evélina,
with FV Player 6.0.5.25 you should be able to use video playlists in your lessons, so when you have a bit of time, you should have a look in case you are still interested. Please let us know if you notice any issues.
Thanks,
Martin7 years ago in reply to: UPgrade message won't go awayHello Dan,
we fixed this for the upcomming FV Player release (6.0.5.25). It will not attempt FV Player Pro install if it’s already present.
Thanks,
MartinHello Kevin,
if you reinstall FV Player and FV Player Pro the issue with the play button size will be fixed.
Thanks,
MartinHello Kevin,
I see the issue with the player button size, we will have a look. My last fix was not the best one, we simply need to make sure our CSS loads as last and then we can reduce the amount of !important CSS declarations.
I am able to reproduce the quality switching issues on Safari 9.1.3 on OS X 10.9.5. It must be a conflict with some plugin or some Safari bug as it works well on Foliovision.com homepage.
The fullscreen button is not there, but hitting Esc key works well no matter how many times I repeat it.
Thanks,
Martin7 years ago in reply to: OS recommendationHello Daniel,
my suggestion would be to do it like in step 2. here: https://foliovision.com/player/video-hosting/serving-private-cloudfront#cloudfront -> “Grant Read Permission on Bucket”
Thanks,
Martin7 years ago in reply to: OS recommendationHello Daniel,
if you create the CloudFront distribution for the bucket with HLS videos it will have all the required permissions for the bucket and you will be able to remove the permissions to list the bucket listing like I did.
If you followed our guide and you already have CloudFront in place, then you can just remove the bucket read permission for “Everyone”.
If you don’t have CloudFront, then it might require some more steps to make sure any new HLS videos are still playable without requiring you to set permissions to “Everyone” to “Read” for these new HLS videos.
Thanks,
MartinHello Kevin,
the player styling is conflicting with Flowplayer styling coming in from the optimizePressPlugin.
I made some improvements, please reinstall FV Player from WordPress.org, resave its settings and it should be much better. To reinstall the plugin you will have to deactivate the FV Player plugin which you are currently using and then delete it – no videos or settings will be lost. Then you will be able to install it again.
Alternatively you can order our Pro support and we will check this further and fix any other issue which we might find.
Thanks,
MartinHello byronclinic,
since the new FV Player Pay Per View plugin is still in beta stage, we can give you a 1 year free license for it.
Let us know if you are interested in it – our plugin works with Easy Digital Downloads (also known as EDD, we provide seamless installation of it, advantage is that it gives you all the payment gateways, invoices etc.) and allows users to buy access to each video separately. We could set it up for your website and the receive your feedback about any bugs or any suggestions.
Thanks,
Martin7 years ago in reply to: html5 Video Error with Vimeo QuestionHello Devin,
I was looking into the Safari issue with Quality Switching and found no explanation so far. I tried to create a minimal player configuration and it was still failing, even though it would work perfectly on my test site or foliovision.com. I also tried to switch the video and it wouldn’t help.
Thanks,
Martin7 years ago in reply to: html5 Video Error with Vimeo QuestionHello Devin,
it still doesn’t work on my Android 4.4 phone, so I’m not sure why it works for your client, it might just be random.
We have to fix the MPEG-DASH to not automatically switch to highest possible quality.
I see the issue on https://countryguitaronline.com/country-hybrid-picking-chord-embellishments/ when using Safari 9.1.3 on OS X 10.9.5, but not on our website. I’ll have a look into it.
Thanks,
Martin7 years ago in reply to: Error in postHello Amir,
sorry about the delay.
The error message suggests it happens when previewing the post before publishing.
Could you please check if you have “Enable profile videos” enabled in Settings -> FV Player -> Integrations/Compatibility?
Is there any special plugin which enhances the WordPress post editor?
If you know a bit of PHP you can put in a log for that variable in fv-wordpress-flowplayer/models/custom-videos.php on line 166 and save it into a file.
If you need to fix this issue quickly, we will be happy to fix it right on your website if you purchase a Pro support incident: https://foliovision.com/pro-support
Thanks,
Martin7 years ago in reply to: OS recommendationHello Daniel,
1) I see, you mean https://d15mkutvqd9ewt.cloudfront.net I solved that by removing “Everyone” from the bucket permissions. As long as the Bucket Policy has this in it it works:
{ "Version": "2008-10-17", "Id": "PolicyForCloudFrontPrivateContent", "Statement": [ { "Sid": "1", "Effect": "Allow", "Principal": { "AWS": "arn:aws:iam::cloudfront:user/CloudFront Origin Access Identity {id}" }, "Action": "s3:GetObject", "Resource": "arn:aws:s3:::{bucket name here}/*" } ] }
That policy is created by CloudFlare when setting the read permissions for the bucket.
I’ll ask Eduard to add that into our documentationt.
Thanks,
Martin7 years ago in reply to: OS recommendationHello Daniel,
1) For our test stream https://d15mkutvqd9ewt.cloudfront.net/20_gothic_avenue_live/index.m3u8 https://d15mkutvqd9ewt.cloudfront.net/20_gothic_avenue_live doesn’t list the files, but let me check with Eduard if he has similar issue.
2) You can enable HLS.js and then check if the video plays for you in Google Chrome. We are working on improving the video checker to report missing CORS headers as these are requred for HLS.js to play HLS.
Thanks,
Martin7 years ago in reply to: html5 Video Error with Vimeo QuestionHello Devin,
I checked and Safari version 5 which is the stock browser in OS X 10.6.8 also has issues with the new TLS enforced by Vimeo’s CDN.
They are working on making sure the transmission is smoother, but sooner or later TLS 1.2 will be the new standard and these old browsers might have trouble using internet at all.
We put in a note suggesting users to use Firefox if a playback fails for a Vimeo video (the routine for that is complex, as Samsung phones or Android 4.0.4 built-in browser doesn’t trigger any error for these issues).
Regarding the quality switching – if you are not using MPEG-DASH option, then perhaps it’s picking up the Vimeo’s HLS stream. Sorry if we haven’t answered your question about that if you asked it somewhere, but could you please post some URL where we can see the problem?
Quality switching on countryguitaronline.com works well for me in Safari 9.1.3 on OS X 10.9.5. It was playing MP4 video and so was Google Chrome, so you are not using the MPEG-DASH option.
Thanks,
Martin7 years ago in reply to: html5 Video Error with Vimeo QuestionHello Devin,
sorry about the delay, we have a state holiday yesterday.
Vimeo’s CDN provider Fastly has deprecated TLS below version 1.2. It affects users of Android 4.x who don’t use the latest Firefox browser. We added a warning for these users in FV Player 6.0.5.24 which we released now, it tells them to install Firefox. Hopefully Vimeo can somehow ask Fastly to postpone the upgrade to requiring TLS 1.2.
Perhaps the issue affects old OS X as well, we will test that.
Thanks,
MartinHello Nikolas,
in FV Player Pro 0.8.15 the video ads with YouTube were reenabled for modern phones (Android>=4.4 with Chrome>=56 and iOS>=10).
Just make sure you switch to the beta version: https://foliovision.com/2016/06/switching-pro-player-to-beta
Thanks,
MartinHello byronclinic,
sorry about the delay, we have a new plugin for Pay Per View, let me check it with our team.
Thanks,
Martin7 years ago in reply to: OS recommendationHello Daniel,
is your sites are all built on WordPress, then you shouldn’t have issues with switching from one PHP 5.x version to the another.
For our servers we use Ubuntu 16 and PHP 7 is a must – if you have some time to check the error logs for any issues.
Please let us know if you have any other questions.
Thanks,
Martin7 years ago in reply to: UPgrade message won't go awayHello Dan,
I noticed that the message appears even after you simply update FV Player and FV Player Pro is already installed, so we will attack the issue from that end.
Thanks,
Martin7 years ago in reply to: Error in postHello Amir,
are you sure you have the latest FV Player up? We already check if it’s array and if there are any items in it: https://plugins.trac.wordpress.org/browser/fv-wordpress-flowplayer/trunk/models/custom-videos.php#L165
Perhaps you are using some old version of PHP? Please check.
Thanks,
Martin7 years ago in reply to: Video not playing after VAST ad on AndroidHello Kobus,
as I said doing this would require two user clicks/taps to play the video and the problem is what happens if there is no ad – it would mean the user clicks the video and then has to click it again to get it to play. If there would be ad, he would click, see the ad and then be prompted to click again to see the actual video.
We could preload the ad to see if there is any, but the danger of that is that it would trigger all the tracking, that the ad is getting to play even if the user wouldn’t mean to play any video.
So this is really tricky.
YouTube is able to put in video ads for mobile a lot more easily, as they are in control of their own iframe obviously.
Thanks,
Martin7 years ago in reply to: JS Error After UpdateHello Amir,
I fixed the issue and put it into distribution. Since it was not actually breaking anything (the error was in a separate callback function) I haven’t released a new version of FV Player Pro because of it, but if you reinstall, you will get it.
Thanks,
Martin7 years ago in reply to: JS Error After UpdateHello Amir,
I see where the error shows up in our code, so I’m checking how to make sure it won’t appear on your site.
Thanks,
Martin7 years ago in reply to: JS Error After UpdateHello amiremami,
I actually don’t see any video in that post.Here is a post with Vimeo and it works: https://www.ajibtarin.com/strange-metaphysic/11208/
So perhaps the error only appears on posts with no video, I’ll check that out. I don’t see such problem on our site. Could you please disable Autoptimize JS optimization for a test?
Thanks,
Martin7 years ago in reply to: JS Error After Update7 years ago in reply to: JS Error After UpdateHello amiremami,
are you sure you haven’t installed or updated any plugins or altered their configuration?
Could you please re-enable FV Player Pro now for us to have a look? I’ll be in the office the next 4 hours, so I will be able to check it quickly.
I went as far as creating a local copy of one of your post HTML code, putting FV Player Pro back in and it was working. It was for a Vimeo video, perhaps they issue is with some other video type?
Thanks,
Martin7 years ago in reply to: Video not playing after VAST ad on AndroidHello Kobus,
sorry about the delay on this bugfix.
Please upgrade to FV Player VAST 0.6.27. For now we just had to disable VAST ads on your video type. It looks it’s not possible to make it work reliably on a mobile device without requiring secondary user click to get the video started after the video ads has finished.
Thanks,
Martin7 years ago in reply to: HTTP redirect to video fileHello Gergely,
FV Player checks the URL extension to determine the video type.
While we might improve that in the future, here’s what kind of URL you can use to make sure FV Player detects the video type properly even if it’s a result of a PHP script:
https://foliovision.com/video-location-header.php#.mp4
Adding the extension behind a hashmark is a little trick to make sure it assumes that as a video file type.
Thanks,
MartinHello Allyn,
sorry about the inconvenience, we found that there was a bug for users who upgraded from version 6.0.5.20 to the latest one, so we fixed it. The “Disable Playlist Autoadvance” won’t be enabled for no apparent reason after the upgrade anymore.
Thanks,
Martin7 years ago in reply to: Set the player as defaultHello Antonio,
you should be able to ask the theme developers to enable shortcode parsing for the embed code field. It’s only a single line of code which they would have to put into a proper place, using this WP function: https://developer.wordpress.org/reference/functions/do_shortcode/
Thanks,
Martin7 years ago in reply to: Set the player as defaultHello Antonio,
FV Player will work with any WordPress site as it uses shortcodes which are a WordPress standard.
If you use some theme which contains some built-in video players and you are forced to pick one of them, then it won’t work. However there really should be some option which will allow you to just put in the [fvplayer…] shortcode.
I had a look at http://your-site.com.br/flagra-do-sarado-da-academia-na-ducha/ and over there the video is loaded in an iframe from http://your-site.com/?attachment_id=1597&kgvid_video_embed%5Benable%5D=true – not sure what is the goal of such complex setup.
Thanks,
Martin7 years ago in reply to: Video not PlayHello Amiremami,
it’s fixed now, it plays on your website already. We were not counting on a video having just one audio stream quality.
Thanks,
Martin7 years ago in reply to: Video not PlayHello Amiremami,
it’s actually not the same video on these two pages. The issue is caused by MPEG-DASH, we are checking what’s wrong with it for that first video.
Regarding the PHP warnings – I included a fix for it for the next FV Player release, if you know how to reinstall a plugin from a ZIP file, you can do so even now: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip
Thanks,
Martin7 years ago in reply to: Remove Google Chrome video download buttonHello Stacey,
I think that WordPress [video] shortcode normally might be preloading the video and showing its first frame. FV Player doesn’t do this, although adding support for it was on our list. However some videos start with black screen and different browsers support this differently, so we haven’t done so yet. It wouldn’t work mainly on mobile devices, so setting a splash screen by hand is recommended.
The option you found make sure the splash screen is used for post featured image.
Thanks,
Martin7 years ago in reply to: Remove Google Chrome video download buttonHello Stacey,
FV Player works with [fvplayer] shortcode. If you want it to support [video] shortcode, please enable Settings -> FV Player -> Integrations/Compatibility -> Handle WordPress [video] shortcodes.
Thanks,
Martin7 years ago in reply to: Remove Google Chrome video download buttonHello Stacey,
FV Player might not be loading properly at all. Please check if it works for your on the link I sent before and check if it appears with a white play button inside of a white circle like you can see on a screenshot here: https://cdn.foliovision.com/images/2014/05/400/Next-button.png (minus the “Next” button, that screenshot show the lightbox functionality)
Thanks,
Martin7 years ago in reply to: Blocking Featured Image Selections On PostsHello Steve,
sorry about the delay, could you please let us know if you see any errors on your browser debug console? Here’s how you access it: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis
It’s also happening with some default WordPress theme?
What other troubleshooting steps did you make?
We call the wp_enqueue_media() function in controller/backend.php where it runs in a fv_flowplayer_admin_scripts() function which hooks on admin_enqueue_scripts, so that should be fine.
Second time we call it in here: https://github.com/foliovision/fv-wordpress-flowplayer/blob/master/models/widget.php#L90
If you know a bit of PHP could you please comment out that line and see if it help? It shouldn’t matter as it only shows up in Appearance -> Widgets, but perhaps you use some plugin which loads widgets on post editing screen?
We will be also happy to get the issue fixed right on your website if you order our Pro support: http://foliovision.com/pro-support
Thanks,
Martin7 years ago in reply to: Remove Google Chrome video download buttonHello Stacey,
I see in the other thread you said:
I’m having exactly this same problem in Chrome Version 57.0.2987.133 (64-bit) on Windows 10. Is there any solution, yet?
Please test on the link I sent above, I really think something is failing on your website.
Thanks,
Martin7 years ago in reply to: Remove Google Chrome video download buttonHello Stacey,
this issue was appearing on a mobile when using fullscreen.
Please let us know what mobile and what version you are using – I guess it’s Android 4.something.
Also, do you see the same issue here? https://foliovision.com/player/demos/cloudfront-download-protection
I think that FV Player might not be loading properly for you so then it falls back to using standard browser playback.
Thanks,
Martin7 years ago in reply to: Format video is sendHello Sergio,
IE11 doesn’t support MPEG-DASH unfortunatelly. We want to add an option to FV Player Pro to switch the Vimeo playback to streams only (HLS or MPEG-DASH) as that will make it much harder to download. It will lower the compatibility, but it should be worth it and it will be up to you to enable that option.
Thanks,
Martin7 years ago in reply to: Resumable VideoHello John,
thank you for the feedback!
We worked on a Video Link feature which works with exact time in the video: https://foliovision.com/2017/04/fvplayer-video-links-and-other-improvements
It contains some parts which will be needed for remembering the video playback position as well.
However currently we are asked most often for a feature to put any video popup at any time in any video, so we have to work on that next.
Thanks,
Martin7 years ago in reply to: Format video is sendHello Sergion,
FV Player Pro 0.8.11 which fixes this has been released. After upgrading you might need to wait an hour before the old cached video information is invalidated and it starts working for you.
Thanks,
Martin7 years ago in reply to: How to use RTMP streams with FlashHello Alfons,
I see you purchased Pro support for our help with the configuration of this. I’ll check the issue and follow up in the private ticket we have with you.
Thanks,
Martin7 years ago in reply to: php 7.1 compatibilityHello Ahmen,
please upgrade to 6.0.5.22, it solves the issue.
There were issues with upgrade to that version related to WordPress.org: https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/i-cant-update-to-6-0-5-22-through-wordpress-dashboard
Thanks,
MartinHello Renato,
several users had the same issue: https://wordpress.org/support/topic/update-issue-20/
In the end it was a WordPress.org problem which they fixed: https://meta.trac.wordpress.org/ticket/2648
Thank you for posting your another question to a new thread!
Thanks,
Martin7 years ago in reply to: Popunders break the player on mobileHello Hentaipulse,
We do provide paid support where we check your site directly: http://foliovision.com/pro-support
However in this case you should be getting in touch with your ad company and ask them if their script is doing something with Flowplayer – like trying to start the video playback after the popup is really opened to make sure users with ad blockers don’t get the video playing. In that case they should be excluding the mobile users from this kind of ad detection or making sure they have it setup the same for JW Player and Flowplayer.
Thanks,
Martin7 years ago in reply to: Format video is sendHello Sergio,
it’s true that the MPEG-DASH streams are much harded to download than MP4s. Recently we had to stop the DASH playback for some of the Vimeo videos as they changed the encoding to use separate streams for audio. However we fixed that and now we are doing the final testing, I’ll let you know once the new FV Player Pro version with the fix is out.
We are also preparing a special option for Vimeo videos which will stop their playback using MP4 entirely – making it harder to download these videos at a price of reduced device compatibility (browsers without HTML5 MSE support for h264 or HLS won’t be able to play it).
Thanks,
Martin7 years ago in reply to: Popunders break the player on mobileHello Hentaipulse,
so the ad unit (browser popup window) which I saw was the popunder ad, or is that something else that I haven’t described in my post?
Thanks,
Martin7 years ago in reply to: Popunders break the player on mobileHello Hentaipulse,
here’s what I’m getting – I come to the site, I see the video player. I click it to play, but it doesn’t play the video, I get a new browser tab instead. I close that one, come back to the tab with the video and then it starts to load. However it won’t load as Google Chrome on my mobile is complaining that: “DOMException: play() can only be initiated by a user gesture.”
Is there any code which detect the user coming back to the browser tab and playing the video then? If so, then it can’t work like this on a mobile. The video playback must be initiated with a real user click.
Is your ad company doing this? What video players do they really support? Are they sure they can do this on mobile?
Thanks,
Martin7 years ago in reply to: Popunders break the player on mobileHello Hentaipulse,
I’m not getting any ads out of these, could you please put them up on your website for one post only?
Thanks,
Martin7 years ago in reply to: Popunders break the player on mobileHello Hentaipulse,
you can send it over, we will remove the link before publishing.
Thanks,
Martin7 years ago in reply to: How to Create SubtitlesHello Tung,
please double check that your FV Player Pro plugin is enabled. In your shortcode it looks like you have it enabled, but the screenshot looks like it’s not there.
Also in your VTT file make sure you are using
-->
as shown in Step 1 in our documentation: https://foliovision.com/player/advanced/subtitlesThe subtitles which you pasted use “–>” instead.
Thanks,
Martin7 years ago in reply to: Popunders break the player on mobileHello Hentaipulse,
please send over a link to your site where we can see this in action, or send over the ad code you are using and will have a look.
Thanks,
Martin7 years ago in reply to: HTML5 UNSUPPORTED VIDEOHello Amiremami,
we released FV Player Pro 0.8.10 which fixed this issue. Please let us know if you are still having issues afterwards.
Thanks,
Martin7 years ago in reply to: HTML5 UNSUPPORTED VIDEOHello Amiremami,
thank you for the bug report. I think what’s happening is that your first post doesn’t require FV Player Pro, but the second one (the next post) does. However since it loads in Ajax, FV Player Pro can’t get loaded.
Please check if you have Settings -> FV Player -> Integrations/Compatibility -> “Load FV Flowplayer JS everywhere” option enabled. You probably do, but FV Player Pro doesn’t respect that option, so I’ll get it fixed.
Thanks,
MartinHello Magentawave,
1) Currently this is only supported at the end of a video: https://foliovision.com/player/ads/setting-up-html-popups
Making sure you can pick any popup for any video at any time is on our list of things to do.
2) In the Popup you can enter any HTML, so you can put in your image that way.
3) These Popups won’t work on iPhones with iOS version lower than 10, as these don’t support video player embedded directly to the website but play the videos in their own full-screen player.
4) You can add share=”no” to the shortcode. I’ll make sure it’s available tin the shortcode editor as well in the next release.
Thanks,
Martin7 years ago in reply to: convert video shortcode to fvplayerHello Rich,
I just noticed that this was never answered. We added the “Handle WordPress [video] shortcodes” option a long time ago.
Thanks,
MartinHello John,
I just stumbled upon this old thread. As you probably know by now, FV Player Pro supports VTT Chapters: https://foliovision.com/player/basic-setup/vtt-chapters
Thanks,
MartinHello Ferdinand,
thank you for the interesting idea. We will check if we can do this – the transcript HTML could be saved into the post content perhaps.
I’m not sure about the warning you get in the excerpts. If the player shortcode in it is parsed, then it should load up the FV Player JavaScript properly. What theme are you using? Please let us know.
Thanks,
MartinHello Robert,
thank you for the bug report and sorry about the inconvenience!
I see that we missed some variable name when merging the Beta changes (KeyCDN and StackPath support). Now it’s fixed, FV Player Pro 0.8.9 is released and we also applied it on your website, as our login for it still works.
We will make sure this doesn’t happen again.
Thanks,
Martin7 years ago in reply to: How to fix size only height of the player?Hello Murat,
thank you for the videos. Please try this CSS rule, it appears to me it’s all you need:
.flowplayer {
width: 100% !important;
}
We don’t recommend using !important, but let’s see if it gives you what you need.
We could make it possible to enter a value like 100% for the player size, but then it would have to be explained in the user interface and it might get a bit too messy.
Thanks,
Martin7 years ago in reply to: PHP 7 CompatibilityHello Stefan,
thank you for the bug report, in the next FV Player version we first check if the PHP is below version 5.3 before running the safe_mode check.
Thanks,
MartinHello Sergio,
FV Player 6.0.5.21 has been released and it disables the video element right click.
The contrast might be related to your graphics hardware settings. You can try to enable “Use software rendering instead of GPU rendering”: https://support.microsoft.com/en-us/help/2528233/how-to-enable-or-disable-software-rendering-in-internet-explorer
We are planning to increase the Vimeo video protection with an extra option which will make sure the Vimeo videos are never playing using the MP4 files, but always use HLS or MPEG-DASH streams. It will reduce the compatibility, but the benefit will be that these streams can’t be downloaded without advanced knowledge of how the streams work. We also want to obscure the Vimeo video IDs so that they can’t be checked in HTML source code.
Thanks,
Martin7 years ago in reply to: Video Ads – MidrollHello Bola,
we would like to allow you to show any HTML popup or any video ad at any time in any video. We are working on the concept of this new feature.
Thanks,
Martin7 years ago in reply to: How to fix size only height of the player?Hello Murat,
could you please let us know more about what it is you are trying to achieve?
FV Player normally fills the entire column width, if the size is bigger than the column, it doesn’t work that way with the height. It has to know the video size (or aspect ratio) and then it sizes the container based on that.
The problem is that the video size is unknown until is starts to play and that’s why both width and height has to be entered (and that’s why there is a global option for it).
We already scan the video length and we would like to add scanning for video size and splash screen size, so then that could be used instead.
Thanks,
Martin7 years ago in reply to: Use colorbox on images – not just textHello Luria,
we found the exact steps to reproduce similar issue:
1) Set your window to 600×300 px
2) Open https://foliovision.com/player/demos/flowplayer-lightbox-borders
3) See that the player bar is not visible.
4) Resize the window a bit – it fixes itselfSo now we can really fix it.
Thanks,
Martin7 years ago in reply to: Audio starting twice7 years ago in reply to: vast tags are not displayingHello Sarah,
your ad URL looks like its not intended for web browsers – it contains the IP address field, appname, bundleip or appstoreurl arguments which all sound like it should be used in mobile phone apps.
Could you please check that with your ad network?
Thanks,
Martin7 years ago in reply to: AB loop problemHello Darius,
thank you for the bug report about the lightbox, we will get it fixed.
I see what you mean about looping a section of video which was already played. Currently you have to click into it or before it for it to start looping. I’ll check with our team if your desired behaviour should be the new default.
Thanks,
MartinHello Clod,
chapters work together with transcript in FV Player Pro 0.8.4, released 3 days ago. You have to use the Beta version of it though, here’s how you switch to it: https://foliovision.com/2016/06/switching-pro-player-to-beta
We will check your other idea as well.
Thanks,
MartinHello Magentawave,
It should work fine even with setting of 1280×720.
FV Player uses the width and height to also calculate the aspect ratio of your video, so if you provide values which are bigger than the actual content element where you use FV Player it will size down to fit into it while keeping that aspect ratio.
We had some issue with a black line showing at the edge of the video in Google Chrome when the reduced size was not a decimal number, but it was fixed in FV Player 6.0.5.17.
Thanks,
Martin7 years ago in reply to: How to turn OFF auto play?Hello Magentawave,
first enable Autoplay in Settings -> FV Player -> Post Interface Options and then you will see it in the “Options” tab of the shortcode editor.
Thanks,
Martin7 years ago in reply to: Another exoclick invideo issueHello Frank,
if you would like to fix this right on your website, we are happy to help, just order the Pro support here: http://foliovision.com/pro-support
Thanks,
Martin7 years ago in reply to: Another exoclick invideo issueHello Frank,
when you check your browser error console you will find:
Uncaught TypeError: $f.addPlugin is not a function at invideo.js?ver=4.7.2:3
That is the Exoclick Ads script.
I checked your site HTML code and found that the error is triggered by this script somehow: http://www.kodiefiles.be/wp-content/themes/Newspaper/js/tagdiv_theme.min.js
It is some “Magnific Popup” script: http://dimsemenov.com/plugins/magnific-popup/
You should be checking your theme settings to see if it can be disabled or disable it by editing your theme code.
It seems to provide image lightbox functionality which FV Player can give you as well: https://foliovision.com/player/basic-setup/using-lightbox#images-in-lightbox
Thanks,
MartinHello Russell,
I’m using Safari 9.1.3 on iOS 10.9.5 and it doesn’t open in a new tab for me.
Actually FV Player tries to open a new tab first and if it fails it then opens the link in the same window. So perhaps you allowed these popup for your site domain.
Perhaps there could be a preference if it should try to open new tab or always use the existing tag. We will discuss this in our team.
Thanks,
Martin7 years ago in reply to: Turn off social sharing for members areaHello James,
it’s in Settings -> FV Player -> Sidewide Flowplayer Defaults -> Disable Sharing.
Thanks,
Martin7 years ago in reply to: Use colorbox on images – not just textHello Luria,
unfortunately I was not able to reproduce this bug anymore. I opened and closed the lightbox multiple times, always resizing the browser window.
Are you using any browser extensions?
Are you noticing that the issue occurs when you change the windows size during the initial video load (when the three dots animation shows up)?
Thanks,
Martin7 years ago in reply to: Add Category as a FV VAST variableHello Lance,
thank you for the suggestion, support for this will be added in FV Player VAST 0.6.24 which might even be released today.
Thanks,
Martin7 years ago in reply to: no supported source was found7 years ago in reply to: Use colorbox on images – not just textHello Luria,
I was able to reproduce the issue here as you said by opening and closing it again and again and always changing the browser window size: https://foliovision.com/player/basic-setup/using-lightbox Now I tried again and it was not happening anymore.
We will look into simplifying that code and that should get rid of the issue already.
There is one thing that would help though – do you get the same issue even if you disable FV Player Pro – assuming that it’s not required to play these videos that are causing the issue
Thanks!
Martin7 years ago in reply to: no supported source was foundHello Amiremami,
that error triggers as the video URL is swapped during the loading. It doesn’t have any side effect on the video loading and the video plays properly.
However I see it would be better to find a way of removing that warning.
Thanks,
MartinHello Shez,
thank you for the feedback, we will put in the user login name instead, as then it’s obvious which use it is. You would have to look up the user ID in database or install some plugin to show it, so let’s make it easier.
Thanks,
Martin7 years ago in reply to: Use colorbox on images – not just textHello Luria,
sorry, I wasn’t able to get to this yet.
The lightbox dimensions can be altered in the shortcode, although we are thinking if that’s really needed – if the lightbox would tak something link around 90% of the screen it might simpler to use.
Thanks,
Martin7 years ago in reply to: UPgrade splash screenHello Dan,
that’s a strange issue. We store a wp_option once the upgrade screen opens and it shouldn’t show up again.
Are you using something for the object caching? Perhaps it’s failing. Maybe clearing it solves the issue.
In the meantime you should be able to open URL like http://your-site.com/wp-admin/plugins.php?action=activate-plugin (the ?action=activate-plugin in URL stops the FV Player Pro Welcome screen from showing up) and deactivate the plugin there.
I released a new version now (FV Player Pro 0.8.2) so you can upgrade to that or get a new ZIP file from https://foliovision.com/my-licenses and install that on your site.
Thanks,
MartinHello James,
the bug was a special one, just saving the FV Player settings would solve it, so that explains why it’s working for you after you enabled the old interface. You can turn that off safely.
Sorry about that, we are working on improving our automated plugin testing, although this one will be a though one to test.
Please let us know in a new thread what lightbox issue you are having.
Thanks,
Martin