Hello Filip,

we will be in touch about your VAST ads.

Thanks,
Martin

Hello Chan,

if you mean the table here: http://foliovision.com/ – The table says there is a plugin to play WMV on selected browser. I noticed we said it plays in HTML5 on IE9+, so I fixed that.

Thank you for letting us know.

Martin

Hello Robert,

we found no issues using:

Mac OS X 10.9.1, Chromium 33.0.1711.0 (235307)
Mac OS X 10.9.1, Chrome 33.0.1750.146
Windows 7, Chrome 33.0.1750.146 m

There might be a conflict with some other plugin though. Please check your browser JavaScript console. Here’s a handy guide from WordPress.org about how to check that console in various browsers, just skip right to step 3: http://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis And then report back here.

Thanks,
Martin

Hello bgroves,

thank you for your interest in our plugin.

Please note that it is only supposed to do the redirection if you click a link to your-site.com/feed in your browser. If you open it directly, you should see the feed content. That’s how it works on Feedburner and that is the goal of this plugin.

Perhaps that makes it more clear.

If the above doesn’t work on your site and you want to get this fixed on your site directly, we will be happy to assist – just order our pro support.

Thanks,
Martin

Hello Donald,

I see, we are looking into this.

Was that option just showing the video URL? The thing is some browsers might ask uses where to download the file, while some browser might start playing the video. So then the uses have to right click it and select “Save As…”. Could you please let us know how that worked?

Thanks,
Martin

Hello Anthony,

you should just ask Wishlist Member if they include old Flowplayer in their plugin and how to disable it. Perhaps it can be unhooked from WP scripts API.

When you check your page HTML source code, do you see the similar flowplayer-3 loading from “http://wishlist-products.s3.amazonaws.com” ?

You can also order our pro support and then we can solve the issue for you right on your website.

Thanks,
Martin

Hello Donald,

just check Settings -> FV WordPress Flowplayer -> Amazon S3 Protected Content.

Full Amazon S3 setup instructions are here: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/secure-amazon-s3-guide You probably done all of that. You can just check the first part “Obtaining the Amazon AWS access credentials” if you need new AWS access credentials.

Thanks,
Martin

Hello Donald,

so what’s the exact link?

If it’s this one, then I do see the warning in Firefox, but not Chromium/Chrome or Safari: https://edutainmentlive.com/itprotv/account/selection/

Anyway, looks like the CSS loads via HTTP there, so we need to fix that. We will get this fixed on Monday.

Thanks,
Martin

Hello Don,

as you have our license, so we can look at your site directly and make sure our plugin is not causing issues. We have SSL websites too and we haven’t noticed this yet, but there could be a bug in the new stylesheet loading code.

Please post the link to your site where you get the warnings and we will have a look. I was not able to find it just by looking at http://edutainmentlive.com. This forum thread will remain private, so you can post your links without worries.

Thanks,
Martin

Hello Kamal,

could you please let us know which exact modules you have activated in JetPack?

Thanks,
Martin

Hello purelife8899,

we fixed this – if a window popup fails, it opens the link in the same window. Users can still go back to your site by hitting the back button in their browser. If you have a playlist, this triggers only on last video.

This will get to 2.2.2 version, you can get the latest dev version here: http://downloads.wordpress.org/plugin/fv-wordpress-flowplayer.zip

Thanks,
Martin

Hello Andrew,

the admin warning only shows to admins letting you know that there is an issue.

Could you please let us know what W3TC settings do you use? A screenshot would be great, just send it in as a email reply.

Which version works for you, is it 2.1.52? http://downloads.wordpress.org/plugin/fv-wordpress-flowplayer.2.1.52.zip

Thanks,
Martin

Hello Chan,

I checked iTunes video specs and it looks really close to what is required by HTML5. So there is hope the same file will work.

We added more instructions to our encoding guide, it’s about audio – pay attention to make sure the audio stream is AAC encoded: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/encoding Also make sure you are using latest version of HandBrake.

I would start at 640px wide h264 Baseline profile 3.0 level video with AAC audio at 128Kbps. Not the best looking, but should be safe. Then you can try to up the resolution to something more decent if required. Please not that old iPhones won’t handle more than 640x480px videos though. That’s why we encourage people to put up mobile versions of their videos: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/encoding#mobile-video

As you are our licensed user, I checked your site and the last video – is really big – almost 4GB. 1 minute of a decent HD video should be at around 10MB, so your 2,5 hours long video should be at 1,5GB.

Do you have a shorter video somewhere so we could check its encoding and compare it to what you get from Handbrake? Can you provide a sample of that too? Perhaps it’s just the audio encoding.

Thanks,
Martin

Hello Ricky,

could you please post your shortcode here? We won’t publish it, just have a look what’s causing the bug.

Thanks,
Martin

Hi Michael,

I tested this out and this seems to be caused by one of the OptimizePress CSS files: http://www.auerswald-tutorials.de/wp-content/plugins/optimizePressPlugin/lib/assets/default.min.css?ver=2.1.7.1

Making the web work for you,
Martin

Hello Kamal,

sorry about the delay, we will have a look.

Thanks,
Martin

Hello Sam,

please let us know if it also happens when you preview one of the default WordPress templates.

Could you please copy content of the FV Simpler SEO box from the page editing here? I mean the content of all the fields in the “FV Simpler SEO” section like on 2nd screenshot here: http://foliovision.com/wordpress/plugins/fv-simpler-seo

Thanks,
Martin

Hello Carl,

1) could you please post your video file link here? We will keep this thread private.

2) could you please check if your template uses the html5.js script? FV Flowplayer works with HTML5 video tags and old IE browsers just remove these tags, so that script is necessary. It’s a part of every modern WordPress template.

We are upgrading our template checker on the FV Flowplayer settings screen to detect this and recommend the solution.

Thanks,
Martin

Hello Wendy,

I had a look and you are actually trying to init the player by inline JavaScript. Using inline JavaScript slows down your site and makes it hard to use minify.

If you fix your issue with that script, it will show the play button just fine. If you order our pro support, we will be happy to provide more help right on the site, or perhaps incorporate a “compatibility” setting for FV Flowplayer where it would load in header.

Thanks,
Martin

Hello Shamule,

yes, you can put it into your template’s style.css file. If you have some basic CSS and WordPress skills it won’t be a problem.

Also make sure you check our change log every time there is a new version to see if there is a configuration option added for this.

Please let us know if there is anything else.

Thanks,
Martin

Hello Shamule,

you can accomplish this by using following CSS:

.flowplayer .fp-controls, .flowplayer .fp-time {
display: none;
}

You can add your post ID to CSS selector to restrict it just to a single post.

This might be an useful option though, we will discuss it in our team.

Thanks,
Martin

Hello Filip,

the Vimeo integration is in beta stage.

VAST pre-rolls (I guess that’s what you are looking for) are also in beta stage, but the problem is that only few ad providers provide HTML5 VAST ads, so there is more work to be done.

Please let us know if you are interested, who your ad provider is and we can have a look.

Thanks,
Martin

Hello Karla,

our plugin will work fine with Vimeo plus.

We work on pre-roll ads too – problem is that most of the ad companies wrap a Flash VPAID ad inside of it and then it’s hard to serve into a HTML5 player. Or they only have a few of ads with HTML5 video. If you could check if your ad provider has enough ads without VPAID, that would be useful.

Thanks,
Martin

Hello Evan,

your original link still gives a VPAID ad and empty companion ads: http://ad4.liverail.com/?LR_PUBLISHER_ID=ID&LR_SCHEMA=vast2-vpaid&LR_AUTOPLAY=1&LR_MUTED=0&LR_CONTENT=6&LR_TITLE=MarkFast&LR_VERTICALS=test

However changing LR_SCHEMA to vast2 seems to help: http://ad4.liverail.com/?LR_PUBLISHER_ID=18690&LR_SCHEMA=vast2&LR_AUTOPLAY=1&LR_MUTED=0&LR_CONTENT=6&LR_TITLE=MarkFast&LR_VERTICALS=test

That gives the video ad in MP4, WEBM, FLV and other formats, which is great for HTML5. If you ad provider is able to serve ads in this format, then that’s great.

Is there any way we can specify the visitor IP in your URL? The thing is that the ads are requested using Ajax and we need to be able to specify the original user location using some parameter in the URL. Could you please ask your provider about that?

Thanks,
Martin

Hello Kamal,

thank you for reporting back, we will put that up into some notice when using IE 11.

Thanks,
Martin

Hello Evan,

thank you for the link, however both the LinearAd and CompanionAd are empty, so there is nothing to serve and that makes testing impossible.

Is the ad serving domain restricted? Could you please allow foliovision.com for it?

Are you using your own publisher ID? Is there any sample ID which we can use for testing which would show some sample ads all the time?

Thanks,
Martin

Hello yohi,

here’s a beta version of FV Flowplayer 2.2 which has support for Amazon S3 protected audio files: http://foliovision.com/downloads/fv-wordpress-flowplayer-2.2b.zip

If you could install it and let us know if it works with your audio files, that would be great.

Thanks,
Martin

Hello Evan,

allowing multiple ad sources in on our list of things to do.

Unfortunately your ad code provides VPAID ad right now – that means it’s in Flash format. Can you change the parameters so that it serves HTML5 video formats instead? So far we only worked with the HTML5 compatible VAST ads.

Thanks,
Martin

Hello Evan,

our VAST plugin is currently in beta testing.

If you are interested in serving VAST ads with FV Flowplayer, could you please send us your VAST URL so we can test your ads first?

Thanks,
Martin

Hello Timothy,

1) Video checker reporting “null” – your PHP is set with display_errors to “On”. That might be causing the issue if some plugin shows some warning in the Ajax output. We are currently re-working the video checker, so this kind of issues will be solved in one of the next releases.

2) Regarding the jerky/laggy playback – please let us know what browser version on what OS you used and it you had Flash installed.

3) Regarding “Adobe Flash is disabled for this page, click player area to enable.” error message – how long did it take for the page and FV Flowplayer to load?

Thanks,
Martin

Hello Timothy,

does your template offer an option to disable the fitVids script which is included in it?

This script tries to make FV Flowplayer responsive and it already is responsive. So that causes the issues you are seeing. It affects only the Flash player. As your video is MP4, it plays in Flash on Firefox on Mac. It works on Windows.

Please let us know how it goes.

Thanks,
Martin

Hello purelife8899,

could you please let us know which exact popup blocker are you using?

We are currently having a problem with Safari too, we are working on resolving this.

Thanks,
Martin

Hello Matthew,

any of these should be fine – as long as you don’t use the “Auto passthrough” which basically does nothing to the audio stream.

Thanks,
Martin

Hello Matthew,

this appears to be a co-incidence of multiple factors. As you are our licensed user, I had a closer look:

1) Encoding issue – it appears you had Audio Codec set to “Auto Passthrough” in Handbrake when you did the video encoding. Change this to “AAC (CoreAudio)”. Because the audio stream in the video was not re-encoded by Handbrake the video doesn’t play for us in IE9 and IE11.

Currently the audio codec field in our video checker is empty and it should say “ISO/IEC 14496-3 AAC”. Using “AAC (CoreAudio)” will help with that.

2) Flash issue – by default we set IE to prefer Flash if it’s installed. However this doesn’t seem to work for IE11 (I’m doing a bit more testing on this).

3) Please let us know what Settings -> FV WordPress Flowplayer -> Sitewide Flowplayer Default you have enabled and what shortcode you are using for this video. I’m not seeing our code which causes IE to prefer Flash in your site HTML.

Thanks,
Martin

Hello Matthew,

thank you for reporting back! Please let us know if you stumble upon anything weird again.

Thanks,
Martin

Hello purelife8899,

thank you for your interest in our plugin!

Currently there is no nice way of doing this, but thank you for the suggestion. If you are a programmer, you could filter on the_content filter and insert your HTML with captions into the <div class=’fp-playlist-external…</div> element, but that would be tricky.

Thanks,
Martin

Hello TJ,

you are right. The solution is also in the above thread in this post. If you use that field for mobile video, you will be able to add in lower quality video for mobile users. It will still take you some time to do these mobile versions of your videos though. We are checking how we can put in a warning for users if the video is too big for their mobile.

Thanks,
Martin

Hello Dmitry,

your issue with playback in Firefox on Mac is very strange. Have you tried clearing the browser cache? Have you tried adding engine=”flash” to the shortcode to see if forcing flash will help the issue (remember to remove it afterwards as browsers benefit from HTML5 playback)? Are you getting the same issue with video on our homepage? http://foliovision.com

Thanks,
Martin

Hello Dmitry,

could you please be more specific about the issues in FireFox on Mac? What plugin version are you using?

Could you please paste in the exact warning from IE? What version are you using? There might be some error in some other JavaScript which is only fatal to IE.

If you need to get this resolved quickly and right on your site, we are happy to help, just order our pro support.

Thanks,
Martin

Hello rolu,

just check if your jQuery library is loaded before fv-flowplayer.min.js. Also check if you are not using two jQuery libraries at the same time.

Following the step 4. here should help too: foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/installation

Thanks,
Martin

Hello Kemal,

we are a bit behind on our schedule on this. The complication is that we want to find an existing lightbox plugin for WordPress which would work with our FV Flowplayer plugin, so there would be a single library for lightbox effect instead of two.

If this feature is important for your work, we can accelerate the development if you can purchase our pro plugin support or our FV Flowplayer license: http://foliovision.com/wordpress/pro-install

Thanks,
Martin

Hello Nicole,

currently Cuepoints need to be added into out interface. The only way is to use the fv_flowplayer_attributes filter and add in data-cuepoints with value like “[1.5, 2, 3, 10]”

Then using the cuepoint JavaScript event, you can hook in any action.

You can read more about the filters and event in our API documentation.

Slow Motion is an option of HTML5 players in some browsers. Normal its available in the right click contextual menu, but that has changed in core Flowplayer recently. You can use Shift + left or right arrow key to slow down or speed up the video.

Thanks,
Martin

Hello Matthew,

1. could you also check other browsers in Windows 8, like Internet Explorer and Chrome? That would be helpful. It might be a Firefox bug.

2. Does it also happen on Youtube or Vimeo? These might actually use Flash for the playback, so you might not notice the issue.

3. You can try to add engine=”flash” to the shortcode and see if that helps with your issue.

If all 3 of these turn out positive, then it would be a bug in Firefox Windows 8 HTML5 engine.

Thanks,
Martin

Hello Emptymind,

if you want to protect your videos from hotlinking, the you will have to wait until we add download protections for Cloudfront.

Thanks,
Martin

Hello Leslie,

you should check if your inserted the [fvplayer…] shortcode into some tag by accident. It should be on a new line to prevent issues like this. If you find the tag which is causing this, we can probably check for it and remove it by our plugin and make it more resilient that way.

You can also run a validator on your HTML to find issues like this.

Your htaccess has no effect on the Amazon S3 videos. Your “video/mp4” mime type is the correct one.

Thanks,
Martin

Hello Emptymind,

we updated our Amazon S3 guide with the RTMP instructions: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/secure-amazon-s3-guide#rtmp

Unfortunately the video files need “Everbody” to have Open/View permissions (see step 7. in the “Setting up CloudFront distribution – RTMP” section of the document).

RTMP works over the CloudFront distribution which is different from Amazon S3. It requires a different set of access keys. Including this feature is on our list.

Thanks,
Martin

Hello Britt,

looking at your playlist file (as your used the video checker to report your issue) – you can open it, extract the individual audio track and put it into our player. Since it has no file extension, you will need to add it with “#.mp3” at the end, like this:

[fvplayer src='http://pubint.ic.{your stream domain}.net/stream/pubint_kbut#.mp3']

That will play just fine and will work if the playlist only has one item which you need to play.

Thanks,
Martin

Hello Matthew,

interesting, I found out about the same issue above.

What you can do is to use “mobile video” field of our plugin. Enable it in Settings -> FV WordPress Flowplayer -> Post Interface Options. Then in the shortcode editor you will get a special field for mobile video.

That video will be served for each device with screen width lower than on equal to 320px and height lower than on equal to 480px. So you can test that out on desktop too by sizing down the browser window. This is done in JavaScript, so you don’t have to worry about WordPress page cache.

Even if the later iPhones’ screen is in reality 640x960px, it’s true size is calculated as 320x480px as it’s the so called “retina” display.

Thanks,
Martin

Hello Matt,

if you could report the broken/weird MP4 files from the screen recording application, that would be great.

Thank you for reporting back!

Martin