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Martin

  • Profile
  • Topics Started
  • Replies Created

Forum Replies Created

Viewing 100 replies - 3,801 through 3,900 (of 4,768 total)
← 1 2 3 … 38 39 40 … 46 47 48 →
  • 6 years ago in reply to: Moving the fullscreen button onto the control bar
    Martin

    Hello Alex,

    could you please delete and reinstall the plugin? I included a fix for this in the existing version and if it works for you, we can release it as a new version.

    It hides the WP admin bar when entering fullscreen and then shows it again upon exit. It works perfectly in my IE11.

    Currently the native fullscreen in IE11 is not supported, but it should be fixed in next version of core Flowplayer.

    Thanks
    Martin

    6 years ago in reply to: How can I replace the image for the ‘Play’ button?
    Martin

    Hello Alex,

    please use the instructions from our FAQ: https://foliovision.com/player/faq#how-change-the-play-icon

    Thanks,
    Martin

    6 years ago in reply to: Removing the ‘Mobile browser detected’ text
    Martin

    Hello Alex,

    thank you for your interest in our plugin!

    You can disable the switching by adding a line of CSS into your mobile theme (or your main theme if it’s responsive):

    p.fv-flowplayer-mobile-switch { display: none }

    Mobile support is very important. Quality Switching works better in our FV Player Pro extension which is available for licensed users (although we need to improve our mobile user detection in there). FV Player Pro also allows you to play videos of Vimeo and YouTube and these detect mobile users automatically (here I must say that YouTube plays on older mobile much better than Vimeo).

    Thanks,
    Martin

    6 years ago in reply to: Amazon S3 Protecting Data Using Server-Side Encryption
    Martin

    Hello David,

    sorry about the delay here, I initially planned to answer this later on that same week, but then the message was lost in pile of new messages.

    I’m not sure if this would be more secure than the standard download protection which we support for Amazon S3 (with the free FV WordPress Flowplayer plugin) and now also for CloudFront (with FV Player Pro extension).

    This might work better if you build a closed-source application where you embed the encryption key and then only allow that application to play videos of your Amazon account. Is there any specific use case that you have in mind?

    Thanks,
    Martin

    6 years ago in reply to: Homepage title and description with qTranslate
    Martin

    Hello Dennis,

    sorry about the delay. It appears that qTranslate is currently struggling to add support for WordPress 3.9. That puts us into a difficult position, as we have our clients who use this plugin and it’s also supported with FV Simpler SEO. But unless the core qTranslate plugin gets fixed, there is not much we can do.

    Thanks
    Martin

    6 years ago in reply to: Foliopress not working with some extensions in Chrome
    Martin

    Hello volcano,

    thank you for sharing your findings!

    It weird that some proxy can affect our plugin like this.

    Thanks,
    Martin

    6 years ago in reply to: How to remove ban except from Comment Blacklist?
    Martin

    Hello viral,

    thank you for your interest in our plugin!

    There must be some other issue with your user which can’t comment. Do you mean that it goes into trash automatically? Perhaps his name is also on the blacklist. You can try de-activating our plugin and ask the user to comment to make sure there is no issue with our plugin. Are you using any antispam plugin?

    I see that the editors don’t get all the permissions they should. We will fix this issue. If you need this issue resolved with priority, we are happy to do so if you order our pro support. If you know PHP, then you can try to fix it in fv_tc::frontend() where the permissions are checked.

    Thanks,
    Martin

    6 years ago in reply to: Foliopress not working with some extensions in Chrome
    Martin

    Hello volcano,

    this is very weird and I don’t actually think these errors have anything to do with Foliopress WYSIWYG malfunction. For example do you link to metabar.ru website? Why would a link from that domain load in your wp-admin?

    Do you see the same error if you deactivate Foliopress WYSIWYG?

    Thanks,
    Martin

    6 years ago in reply to: Rackspace Issues
    Martin

    Hello Chan,

    on our test page, the video was streamed in RTMP and HLS. So Chrome was using Flash to play the RTMP stream as it doesn’t play HLS.

    I had a look in Windows XP with IE7 and the video played smoothly. We have a separate support ticket where we noticed that Windows XP with IE7 is indeed slow to play videos on your particular site, so there must be some CSS conflict.

    Thanks,
    Martin

    6 years ago in reply to: Movies stop playing
    Martin

    Hello Johnathan,

    thank you for also submitting the video using our video checker.

    I tried to download the video file, but the download was always stopped after around 8 minutes. So I believe this is a problem with your host – they might not like that you are serving big files.

    Consider moving your videos to CDN for fast download speeds across the globe and uninterrupted downloads.

    Thanks,
    Martin

    6 years ago in reply to: Foliopress not working with some extensions in Chrome
    Martin

    Hello volcano,

    I’m not sure what could be causing the above error. Perhaps your post HTML includes some item form widgets.wp.com. Could you please check if you get the same error when writing a new post? Are you using JetPack?

    Thanks,
    Martin

    6 years ago in reply to: Rackspace Issues
    Martin

    Hello Chan,

    I’ll be sending you a test page with your video privately in a couple of minutes. If will show us if the issue could be related to the template which you are using.

    Thanks,
    Martin

    6 years ago in reply to: JavaScript Error with Popup Domination
    Martin

    Hello Anne,

    we had a look at your website as you ordered our Pro support before – it was an issue with “Popup Domination” plugin.

    Turns our that even though the fix for your website was included in our live version, there was a tiny glitch in it which caused it to fail.

    Fixed now. Your videos play again.

    Thanks,
    Martin

    6 years ago in reply to: Foliopress not working with some extensions in Chrome
    Martin

    Hello volcano,

    it works for me in Chrome 36.0.1985.125 m on Windows 7. There must be some other issue. What extension for Chrome are you using? Do you see any erros on JavaScript console? Here’s a WordPress.org article about console debuggin to help you.

    Thanks,
    Martin

    6 years ago in reply to: FV Player Pro
    Martin

    Hello Steve,

    thank you for your question.

    FV Player Pro is the pro extension which auto-installs for our licensed users. It provides Vimeo and YouTube integration and it should be used together with FV WordPress Flowplayer. We will make this more clear in the plugin description.

    Thanks,
    Martin

    6 years ago in reply to: Rackspace Issues
    Martin

    Hello Chan,

    could you please test for your Chrome issues here? https://foliovision.com/player/demos/flowplayer-quality-switching

    On iPad, you need to have a look at your watermark logo – it’s clearly sharper when you are in HD video mode.

    Thanks,
    Martin

    6 years ago in reply to: Rackspace Issues
    Martin

    Hello Chan,

    are you sure you don’t have “Private” mode enabled on the iPad? That might interfere.

    Regarding your full screen issues – we tested Chrome 36.0.1985.125 on Mac OS X 10.9.1, Chrome 35.0.1916.114 m and 36.0.1985.125 m on Windows 7 and couldn’t replicate the issue.

    Do you mean that the video disappears after switching the quality? Is the issue solved by clearing the browser cache or perhaps even restarting it? Does the issue also appear if you log out of the site?

    Thanks,
    Martin

    6 years ago in reply to: Rackspace Issues
    Martin

    Hello Chan,

    I can see the quality switching on your site and I can use full screen as well. Tested in Safari (7.0.1), iPad (iOS 5.1.1) and Firefox (31.0, Firefox has to use Flash with RTMP as only Safari plays HLS).

    Could you please post more information about what browser you used?

    Thanks,
    Martin

    6 years ago in reply to: Mobile video feature not working
    Martin

    Hello David,

    CloudFront will automatically pick the best edge location. You can set the locations for each distributions when you are creating it.

    It’s the “Price Class” option:

    It’s all in our guide: https://foliovision.com/player/serving-private-cloudfront#rtmp

    Thanks,
    Martin

    6 years ago in reply to: Turn off social sharing for members area
    Martin

    Hello Michael,

    thank you for the bug report, we fixed the issue in version 2.2.21 which was released today.

    Thanks,
    Martin

    6 years ago in reply to: Rackspace Issues
    Martin

    Hello Chan,

    thank you for your cooperation, where were a couple of issues we had to fix:

    1) First of all – M3U8 is designed to support multiple quality streams inside of it. Can you get such file from your video provider? Then there should be no need for quality switching provided by our plugin.

    However we included support for that in new FV Player Pro release (0.1.8.9), so this will now work. Tested on iPad as well.

    2) I see the bug in RTMP quality switching. The new version fixes that as well.

    3) We also released new FV WordPress Flowplayer (2.2.21) to fix the issue with your RTMP URLs (rtmp://server/path/mp4:path/file-name).

    Thanks,
    Martin

    6 years ago in reply to: Rackspace Issues
    Martin

    Hello Chan,

    as you are our licensed user, we can have a look at your issue right on your website. Could you please post a link where we can see the malfunction? Alternatively you can just post URLs to your quality versions and we will test it out.

    Thanks,
    Martin

    6 years ago in reply to: Live streaming possible?
    Martin

    Hello Chan,

    RTSP streams are useful for old mobile devices. It’s currently not supported by our plugin, but the support could be added.

    I was able to play your video in my computer using VLC Player, but not on my old HTC Legend phone.

    Can you get a mobile optimized version? It should not be wider than 480px if it should play on old HTC Android phones and so on. Otherwise it doesn’t make much sense to add this kind of video streaming.

    Thanks,
    Martin

    6 years ago in reply to: manifest (f4m) http stream in fv flowplayer. Is it possible ?
    Martin

    Hello Chan,

    the f4m manifests are not currently supported, but I see it would be a useful feature as they can contain information about quality versions of the same video. It would make entering multiple qualities much simpler.

    However your f4m contains only one file, so it’s a bit pointless. Can you get a f4m file with different video qualities in it?

    Thanks,
    Martin

    6 years ago in reply to: Rackspace Issues
    Martin

    Hello Chan,

    take a look at your RTMP path – it contains “mp4:” which separates the RTMP server endpoint from the RTMP path.

    So the correct way of posting this with FV Flowplayer is.

    [fvplayer rtmp="rtmp://video.example.com/480745868/_definst_/" rtmp_path="480745868/file-name.mp4"]

    Then you can simply add up HLS stream:

    [fvplayer rtmp="rtmp://video.example.com/480745868/_definst_/" rtmp_path="480745868/file-name.mp4" src="http://video.example.com/480745868/_definst_/mp4:480745868/file-name.mp4/playlist.m3u8"]

    We updated the RTMP documentation with this.

    I see that the HLS is not checked by video checker at all, so we fixed that by including at least a basic check.

    In next version of FV Flowplayer, you will be able to insert the URL in its original form, but we still prefer to separate the RTMP server and path.

    Thanks,
    Martin

    6 years ago in reply to: Mobile video feature not working
    Martin

    Hello David,

    we finished the work on this fix, it will be available in the next release.

    In the meantime, make sure your post your MP4 videos as primary video source and not just as mobile video.

    Thanks,
    Martin

    6 years ago in reply to: Mobile video feature not working
    Martin

    Hello David,

    as you order our pro support, I had a look at the website.

    I found the issue here – you inserted the mobile MP4 video, but there was not MP4 video entered as one of the video sources, you only had RTMP. I fixed that by changing the mobile video to a primary video source. Any browser which supports Flash will use your RTMP stream.

    This is all documented here: https://foliovision.com/player/rtmp-streams

    But I see that this might be confusing, so we will work on making sure the mobile video gets picked up by browsers even if there is no desktop MP4 video entered as one of the video sources.

    Thanks,
    Martin

    6 years ago in reply to: YouTube – My splash image does not display
    Martin

    Hello Irene,

    I almost forgot, our YouTube integration is now finished: https://foliovision.com/2014/07/playing-youtube-videos

    We are looking forward to add more features into it.

    Thanks,
    Martin

    6 years ago in reply to: playback on windows phone 8.1
    Martin

    Hell Stefan,

    you will be able to get this fix with the next FV Flowplayer version which will be released later today.

    Thank you for your cooperation!

    Martin

    6 years ago in reply to: playback on windows phone 8.1
    Martin

    Hello Stefan,

    we are glad that it works! We added user agent detection for Windows Mobile 8.1. It should be fine as a quick fix.

    Could you please also test the video here? This time it’s not optimized for mobile and there is a splash screen as well: http://lifeinamovie.com/h/wp81-splash-hd.html

    Then we can put the fix into new version of the plugin and release it.

    Thanks,
    Martin

    6 years ago in reply to: first image from video shown instead of a black area
    Martin

    Hello Eric,

    this is on top of our list right now. We are already investigating it in the other thread, it seems to work differently in different browsers: https://foliovision.com/support/fv-wordpress-flowplayer/how-to/opacity#post-3783

    Thanks,
    Martin

    6 years ago in reply to: playback on windows phone 8.1
    Martin

    Hello Stefan,

    we attempted a fix here: http://lifeinamovie.com/h/wp81.html

    Could you please check if it plays? You should also be seeing following debug output below the video:

    “Are you Windows Phone 8.1? true
    Do you support inlineVideo? true”

    Is that what you get?

    Thanks,
    Martin

    6 years ago in reply to: playback on windows phone 8.1
    Martin

    Hello Stefan,

    looks like it might not support the inline playback and it’s also pretty new OS. We will send you something to test tomorrow.

    Thanks!
    Martin

    6 years ago in reply to: playback on windows phone 8.1
    Martin

    Hello Stefan,

    here’s a version with no splash image and a mobile optimized MP4 video (optimized for old HTC phones): http://lifeinamovie.com/h/a-test1-nosplash-mobile.html

    Thanks,
    Martin

    6 years ago in reply to: playback on windows phone 8.1
    Martin

    Hello Stefan,

    thank you for reporting back. Could you please try on this demo page? This one has no splash image: http://lifeinamovie.com/h/a-test1-nosplash.html

    This will help us come up with an encoding recommendation for Windows Phone compatibility or fix any bug with the splash screen.

    Thanks,
    Martin

    6 years ago in reply to: playback on windows phone 8.1
    Martin

    Hello Stefan,

    I posted the same video here, does it play on your Windows Phone? http://lifeinamovie.com/h/a-test1.html

    Thanks,
    Martin

    6 years ago in reply to: playback on windows phone 8.1
    Martin

    Hello Stefan,

    could you please let us know what screen size you get here on your Windows Phone? http://www.whatismyscreenresolution.com/

    We might need to improve our detection and then it seems like mobile video recommendations should get you there: https://foliovision.com/player/encoding#mobile-video

    Or you can try to make sure your MP4 video is using the baseline profile as recommended here: http://msdn.microsoft.com/en-us/library/windows/apps/ff462087(v=vs.105).aspx

    You can report the video using the video checker and will have a look if it should play fine.

    Thanks,
    Martin

    6 years ago in reply to: Conflict with Jetpack opengraph tags
    Martin

    Hello Simon,

    thank you for the tip!

    As you noted, our plugin allows you to disable the Open Graph tags in Settings. It also show shows a notice “FV Simpler SEO will from now on automatically add Facebook Open Graph and Twitter Card meta tags to your posts. You can disable this option in its Settings.” when upgraded.

    Thanks,
    Martin

    6 years ago in reply to: rtmp stream
    Martin

    Hello djkfunk,

    sorry about the delay in my reply.

    Could you please use the video checker to report the exact stream which is causing issues?

    Perhaps you have turned off the meta data in your RTMP server.

    Thanks,
    Martin

    6 years ago in reply to: How to create a video lightbox
    Martin

    Hello Randy,

    we created a demo here: https://foliovision.com/html/video-lightbox.html

    Notice the link in the first paragraph. Clicking the link opens a video in lightbox and all lightbox videos together form a gallery. Is that what you are after?

    Thanks,
    Martin

    7 years ago in reply to: splash screen via video preload
    Martin

    Hello Ed,

    sorry about that, I forgot to remove the “solved” tag. Thank you for the screenshots too. We are still looking into this.

    Thanks,
    Martin

    7 years ago in reply to: Youtube video – caption doesn’t appear
    Martin

    Hello Lise,

    unfortunately iPhone doesn’t support HTML5 subtitles. The subtitles have to be encoded in the MP4 file – here’s how: https://www.youtube.com/watch?v=SiBJtF7bQOs That guide uses HandBrake which we also recommend: http://foliovision.com/player/encoding

    It won’t encode the subtitles into the picture, but add the actual subtitles text to a new stream, so they can be disabled/enabled when playing.

    Zencoder can also get the job done for you: http://blog.zencoder.com/2012/07/13/closed-captioning-for-web-mobile-and-tv/ — “Zencoder can add captions to HTTP Live Streaming videos for iOS.”

    However – Vimeo won’t keep the subtiles in the MP4 file. So you might need to host your MP4s somewhere else. You can use Amazon CloudFront, but it’s much more complex than just using YouTube or Vimeo: http://foliovision.com/player/secure-amazon-s3-guide

    A demo for this can be found here: http://foliovision.com/player/demos/built-in-subtitles-iphone

    Thanks,
    Martin

    7 years ago in reply to: splash screen via video preload
    Martin

    Hello Ed,

    we will investigate this issue. If the autobuffering is enabled, this should work – the first frame of the video should show up – thus no need for splash image. It wastes the server bandwidth, as it has to load a bit of the video (more than just an image) and different browsers treat it differently, so it’s not without flaws.

    Thanks,
    Martin

    7 years ago in reply to: Youtube video – caption doesn’t appear
    Martin

    Hello Lise,

    you can see it in action here, it’s the second video on the page: http://foliovision.com/player/demos/youtube-embedding

    Our plugin works with Vimeo as well. Full instructions and demo here: http://foliovision.com/player/how-to-use-vimeo-pro

    Thanks,
    Martin

    7 years ago in reply to: Youtube video – caption doesn’t appear
    Martin

    Hello Lise,

    could you please post a link to the YouTube video where these subtitles should be used?

    Our plugin works with WordPress, but it’s not included in WordPress automatically – it has to be installed separately and it also needs the license.

    Thanks,
    Martin

    7 years ago in reply to: Youtube video – caption doesn’t appear
    Martin

    Hello Lise,

    if you can post your subtitles in VTT format, then we can put up a demo for your.

    The instructions are here, you would have to take care of the first step only: http://foliovision.com/player/subtitles

    Thanks,
    Martin

    7 years ago in reply to: Youtube video – caption doesn’t appear
    Martin

    Hello Lise,

    latest version of FV Player Pro (available to licensed users of FV Flowplayer) now provides a proper YouTube embedding: http://foliovision.com/2014/07/playing-youtube-videos

    We tested the subtitles in VTT format and they worked fine.

    Thanks,
    Martin

    7 years ago in reply to: YouTube video doesn’t use the flowplayer skin
    Martin

    Hello Keith,

    latest version of FV Player Pro (available to licensed users of FV Flowplayer) now provides a proper YouTube embedding: http://foliovision.com/2014/07/playing-youtube-videos

    Thanks,
    Martin

    7 years ago in reply to: Broken Plugin?
    Martin

    Hello Micah,

    thank you for your interest in our plugin!

    When I open your link, I only see “[membc_ppep-video-shortcode-micahtest title=’How Do People Keep Score’ videofile=’https://ppep.s3.amazonaws.com/0304-101-002%20How%20Do%20People%20Keep%20Score.mp4′ seconds=’565′ tag1=’750′ tag5=’758′]”. That is not the shortcode which our plugin is using.

    We use [fvplayer…] shortcode, as described here: http://foliovision.com/player/user-guide

    Are you trying to integrate FV Flowplayer with some other plugin?

    Thanks,
    Martin

    7 years ago in reply to: splash screen via video preload
    Martin

    Hello Ed,

    I suggest you try putting in black color and see how it looks like. No need to go to any CSS file as the setting is available in the plugin settings panel. It uses .flowplayer { background: #{color} !important; } kind of CSS.

    Thanks,
    Martin

    7 years ago in reply to: splash screen via video preload
    Martin

    Hello Ed,

    I see, it’s not an hazy overlay, but a color which you selected Settings -> FV WordPress Flowplayer -> Player Skin -> Canvas.

    Thanks,
    Martin

    7 years ago in reply to: splash screen via video preload
    Martin

    Hello Ed,

    I’m not totally sure what you mean. If it’s the sharing bar which appears when you hover the video during playback, that can be disabled in options, just read our announcement article here: http://foliovision.com/2014/06/video-share-bar

    If you mean that your logo show over the video splash screen, then you can get rid of it in CSS, just use the .is-splash .fp-logo selector.

    If you mean that your logo has a transparent gray colored background – I’m not sure what could cause that. Perhaps there is a color profile on your image which you can try to remove and see if it helps.

    Thanks,
    Martin

    7 years ago in reply to: Embed code display nothing
    Martin

    Hello Manish,

    the HTML page must contain <body> tag, so if you test this in a hurry, you might miss it. Working demo here: http://lifeinamovie.com/h/embed.html

    Thanks,
    Martin

    7 years ago in reply to: wp is null error on admin section
    Martin

    Hello Manish,

    here’s a workaround for your issue:

    1) Upload your image in wp-admin -> Media -> Add New
    2) Once uploaded, click “Edit” to see its details
    3) You should get to a new screen where you see the image on the left and “Save” box on the right.
    4) There you can copy the “File URL:” and paste it into our settings into the “Logo:” field.

    I recommend that you check some other Settings screen, such as “Discussion” to see if the JavaScript error occurs on it as well. If it’s just our plugin screen, then it’s a conflict. If it’s everywhere, it’s just a bug in the Awesome Builder plugin.

    Thanks,
    Martin

    7 years ago in reply to: wp is null error on admin section
    Martin

    Hello Manish,

    since it’s a paid plugin, it’s hard for us to check.

    Does the error actually break our settings screen? If it’s just an error that shows up and you are still able to open all the settings boxes and also use the FV Player button (shortcode editor) when writing a post, I wouldn’t worry about it much.

    Of course check if your videos are playing – logged in and not logged in.

    Thanks,
    Martin

    7 years ago in reply to: Warning: Illegal offset type in isset or empty
    Martin

    Hello David,

    I put up quick bugfix version 0.1.8.3.1, could you please check if it helps?

    Alternatively can you disabled WP_DEBUG on your site? You should see the constant set to true in wp-config.php, if you have some experience with editing that file.

    Thanks,
    Martin

    7 years ago in reply to: playback speed
    Martin

    Hello Varut,

    this can be achieved by using the following JavaScript script:

    flowplayer(function (api, root) {
    api.bind("ready", function (e,api) {
    api.speed('1.5');
    });
    });

    You can experiment with keyboards shortcuts shift + left/right arrow to see if it works well with your video.

    We could add the speed=”1.5″ option to the shortcode as well to make this much easier. We would be happy to prioritize this feature if you buy our license or if you already have it. We are currently finishing our YouTube integration and it takes a fair amount of time.

    Thanks,
    Martin

    7 years ago in reply to: Javascript warning message.
    Martin

    Hello Manish,

    this warning appears for admins only. If it disappears, then it’s fine. If not, it means your site has broken JavaScript and that’s what the message is about. That’s the whole purpose of it.

    We also talked about this here: http://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/red-warning-flashes-after-upgrade#post-3008

    Thanks,
    Martin

    7 years ago in reply to: wp is null error on admin section
    Martin

    Hello Manish,

    it appears to be caused by the some other plugin. What issues are you noticing? Is the shortcode editor (the FV Flowplayer button above the post editor) working for you?

    Thanks,
    Martin

    7 years ago in reply to: Warning: Illegal offset type in isset or empty
    Martin

    Hello David,

    could you please check if saving the plugin options solves the problem? I run WP_DEBUG on all the time on my test sites and I haven’t noticed this yet.

    Thanks,
    Martin

    7 years ago in reply to: Continuous loop
    Martin

    Hello Mateusz,

    1) Hide control bar – currently this can be only done via CSS:

    .fp-ui { display: none; }

    Just make sure you add something before the CSS selector to make sure it affects only that specific video.

    2) Hide share buttons – the above also hides the share buttons.

    3) Autoplay – just enable it is Settings -> FV WordPress Flowplayer -> “Post Interface Options” and you will be able to add it using the shortcode editor.

    4) Loop – same as (3).

    5) Volume off – since iPad and Android doesn’t support volume control from within JavaScript, this wouldn’t work. We recommend that you encode your video without the audio to really make sure the audio won’t disturb anybody.

    Thanks,
    Martin

    7 years ago in reply to: Turn off social sharing for members area
    Martin

    Hello MaryAnn,

    the option was moved to: Settings -> FV WordPress Flowplayer -> Player Skin -> Disable sharing.

    I also updated this in our article.

    Thanks,
    Martin

    7 years ago in reply to: aspect ratio mobile
    Martin

    Hello Isaia,

    we just released version 2.2.17 which might fix your styling issue. Could you please give it a try?

    We also offer hands on support for our plugins in case you are still having issues. If you want more features, you can order our license which gives you FV Player Pro – our Pro extension which adds Vimeo, lightbox, secure CloudFront and other features.

    Thanks,
    Martin

    7 years ago in reply to: Vimeo videos won’t load with FV Player Pro
    Martin

    Hello Filip,

    as you are our licensed user, we checked the situation on your site and found that there was some weird conflict with your template (based on Genesis framework). Installing a fresh copy of the framework didn’t caused the same issue on our site.

    So we made the script loading in our plugin more careful and now it works. We released version 2.2.17 which fixes your issue. Please upgrade all the sites to it and the issue will be resolved.

    Thanks,
    Martin

    7 years ago in reply to: Vimeo videos won’t load with FV Player Pro
    Martin

    Hello Filip,

    sorry about the inconvenience, we are not able to reproduce the issue.

    Could you please check if “Load FV Flowplayer JS everywhere” in Settings -> FV Worpdress Flowplayer -> Integrations helps?

    We will be in touch in a private support ticket.

    Thanks,
    Martin

    7 years ago in reply to: $.browser is deprecated
    Martin

    Hello Viktor,

    if you need to, you should be able to remove jQuery.migrate as the jQuery.browser is contained in the core Flowplayer library. FV Flowplayer is a cutting edge technology and sometimes it must step a bit outside of jQuery rules – the jQuery.browser is useful in some cases, even though it’s deprecated. That’s why jQuery.migrate was created. So in my opinion you should ignore this warning.

    Thanks,
    Martin

    7 years ago in reply to: $.browser is deprecated
    Martin

    Hello Viktor,

    could you please let us know what you are trying to achieve? Just removing that function will break Flowplayer completely. It’s included in a way that if there is another jQuery.browser function, it won’t be included at all.

    Thanks,
    Martin

    7 years ago in reply to: $.browser is deprecated
    Martin

    Hello Viktor,

    yes, it’s inside of it.

    Thanks,
    Martin

    7 years ago in reply to: $.browser is deprecated
    Martin

    Hello Viktor,

    thank you for your interest in our plugin!

    Yes, jQuery.browser is deprecated, that’s why Flowplayer has the jQuery.browser plugin built-in.

    Thanks,
    Martin

    7 years ago in reply to: aspect ratio mobile
    Martin

    Hello Isaia,

    I can see the streaming working now.

    It also works for me in Safari and on iPhone, so the HLS stream works as well. Add live=”true” to the shortcode and the total video duration won’t display.

    I’m noticing that the share bar has some styling defects on your site, so we will make our CSS more solid to avoid these issues.

    It also appears that either your theme or some plugin inserts some closing P tags into our video HTML and that breaks the Embed button functioning. We will look into making it more resilient.

    Thanks,
    Martin

    7 years ago in reply to: aspect ratio mobile
    Martin

    Hello Isaia,

    if you need a direct support on your website, we are happy to help, just order our pro support.

    I tried your RTMP server with some other video player to rule out a possibility that it doesn’t work with Flowplayer. It was not working, so it appearas that either your RTMP server or path is not correct. Here’s what you use, so double check that:

    RTMP Server: rtmp://streaming.rocoder.com/philadelphia
    RTMP Path: livestream

    Next, you should not be entering the M3U8 video into the mobile video field as that gets served depending on the screen size. Just enter it as a primary video source and then enter RTMP. That way you don’t have to do any hacks for your mobile visitors – FV Flowplayer will take care of it all.

    Detailed instructions for using RTMP (together with MP4 and M3U8) are in our documentation: http://foliovision.com/player/rtmp-streams

    Thanks,
    Martin

    7 years ago in reply to: aspect ratio mobile
    Martin

    Hello Isaia,

    sorry about the delay, you message was lost in our system.

    I had a look at your video – the RTMP stream doesn’t appear to be working even though our video checker says it’s ok.

    I had a look at the mobile version, but it appears you serve different HTML for iPhone. Is that on purpose? We never had any issues with responsiveness, except for templates which specify no width for the content element and we fixed that in JavaScript.

    Thanks,
    Martin

    7 years ago in reply to: Apply a time limit to video playback
    Martin

    Hello Don,

    this is doable and it’s on our list, however we want to do it so that it’s very intuitive for the users.

    Could you please explain more about your sign-up procedure? Do you use any membership plugin (does it support return URL for user once he joins?) or subscription service (does it support callback in JavaScript?)?

    Thanks,
    Martin

    7 years ago in reply to: Playlist + secure Amazon S3 issue
    Martin

    Hello Purelife,

    we released version 2.2.16, which added a setting which will force your Amazon S3 link expiration time to all videos (Amazon S3 Protected Content -> Force the default expiration time).

    Thanks,
    Martin

    7 years ago in reply to: FV Player Pro PHP warnings
    Martin

    Hello Chan,

    I can’t figure out how to reproduce the problem. We released FV Player Pro version 0.1.8 today, which supports CloudFront with download protection. So you can upgrade to that to see if it helps, but make sure your upgrade FV Wordpres Flowplayer as well (version 2.2.16 released today – better support for Amazon S3 download restricted URLs and cached plugins).

    Thanks,
    Martin

    7 years ago in reply to: Rackspace Issues
    Martin

    Hello Chan,

    it’s tricky if the file extension doesn’t match the file type.

    There is a way of making it play though – try adding #.m3u8 at the end of the URL. So

    http://something-something.rackcdn.com/video.mp4

    Becomes this, it will play, I just tested it:

    http://something-something.rackcdn.com/video.mp4#.m3u8

    Thanks,
    Martin

    7 years ago in reply to: FV Player Pro PHP warnings
    Martin

    Hello Chan,

    please double check if you are using FV Player Pro 0.1.7.4 – the latest public version. If not, then you should see an upgrade available. If that’s not the case, please let us know.

    Thanks,
    Martin

    7 years ago in reply to: Rackspace Issues
    Martin

    Hello Chan,

    your video URL points to a M3U8 file for the HLS stream, but the file extension is MP4. So our video checker treats it as a MP4 video and that’s why it reports the error.

    Can you ask Rackspace if this is how their system work? I mean do they always use the .mp4 extension for HLS streams, or is it just a coincidence?

    Thanks,
    Martin

    7 years ago in reply to: Youtube video – caption doesn’t appear
    Martin

    Hello Lise,

    I’ll update the thread when new version with Youtube integration is released and we will see where we stand with the caption/subtitles.

    Thanks,
    Martin

    7 years ago in reply to: Video Jumps on hover IE11
    Martin

    Hello Eoin,

    thanks for the tip, that’s quite interesting!

    I wonder if we should include this in our core CSS or if there might be some side effects.

    Martin

    7 years ago in reply to: ver 2.1.2 start video muted
    Martin

    Hello John,

    thank you, we are currently working on Youtube integration (chromeless player) and secure CloudFront support.

    If you could adjusting your rating on WordPress.org now, that would be great, thanks!

    Martin

    7 years ago in reply to: Getting two ‘closing tags’ (” /> “) output in HTML, just after tag
    Martin

    Hello dizturbio,

    are you getting the same when you use the default template? Does it work fine for single posts, or is it just homepage?

    On our end, we could double-check if we escape any HTML properly – to not break the meta tag attributes.

    Thanks,
    Martin

    7 years ago in reply to: ver 2.1.2 start video muted
    Martin

    Hello John,

    thank you for bringing this up, this task was unfortunately left forgotten.

    This feature was added just now. You can read all the details in our blog post: http://foliovision.com/2014/07/flowplayer-default-setting

    Thanks,
    Martin

    7 years ago in reply to: Video Jumps on hover IE11
    Martin

    Hello Eoin,

    sorry about the delay, it’s a really weird issue.

    We were not able to find what could be causing it. However removing the dorayaki-fonts-css linked stylesheet helped.

    Did you do your own custom CSS with some hover actions, or are you just using some template?

    Thanks,
    Martin

    7 years ago in reply to: Youtube video – caption doesn’t appear
    Martin

    Hello Lise,

    we are working on a full featured YouTube integration (we have first alpha version for our internal testing ready).

    So what you are getting now is just a very basic Youtube integration, but things will dramatically improve once we finish the YouTube integration (this will enable use of ads, splash screen, redirection, popups).

    The integration should be in working condition next week. We should be able to make it work with subtitles as well.

    Thanks,
    Martin

    7 years ago in reply to: Continuous loop
    Martin

    Hello Mateusz,

    you can simply add loop=”true” to the shortcode or enable the interface option in Setting -> FV WordPress Flowplayer -> Post Interface Options -> Loop.

    If you want to embed the player into your site template to create some animation, you will have to use some CSS to hide the control bar, play button, loading indicator and so on.

    Thanks,
    Martin

    7 years ago in reply to: Vimeo videos won’t load with FV Player Pro
    Martin

    Hello Filip,

    I found the bug and fixed it. Version 0.1.7.4 was released. Please upgrade to it and let us know if you find any issues. If you don’t see the upgrade available yet, try deactivating and then activating the plugin or reloading the plugin screen.

    Thanks,
    Martin

    7 years ago in reply to: Vimeo videos won’t load with FV Player Pro
    Martin

    Hello Filip,

    thank you for the bug report and sorry about the inconvenience. We are looking into it now, it appears that there is some bug in your site JavaScript. We will update this thread as soon as we figure out more.

    Thanks,
    Martin

    7 years ago in reply to: YouTube – My splash image does not display
    Martin

    Hello Irene,

    sure, we will announce it on our blog, on our Twitter and also in the plugin change log.

    Thanks,
    Martin

    7 years ago in reply to: YouTube – My splash image does not display
    Martin

    Hello Irene,

    we are working on a full featured YouTube integration (we have first alpha version for our internal testing ready).

    So what you are getting is what it should be for now, but things will dramatically improve once we finish the YouTube integration (this will enable use of ads, splash screen, redirection, popups…).

    Thanks,
    Martin

    7 years ago in reply to: Multiple Resolutions – Quality Switching
    Martin

    Hello Chan,

    there is no limit on number of the video qualities, but it’s best to keep the count down – the lowest quality video out of three should be already optimized for mobile. We plan to add a mobile auto-detection, to make sure mobile users get that video right away.

    If you can provide a sample URLs for some Rackspace video (we won’t make the URLs public if you don’t want to), then we can recommend how to embed it.

    Thanks,
    Martin

    7 years ago in reply to: Uncaught TypeError – Cannot Insert Video
    Martin

    Hello bcolflesh,

    we released version 2.2.14 which should fix your issue if you want to give our plugin a try to post some video.

    Thanks,
    Martin

    7 years ago in reply to: Chrome very slow rendering, other browsers fast
    Martin

    Hello cybermike,

    fixed, version 2.2.14 released. Thank you for your cooperation!

    This was caused by the embed function of Flowplayer and the way we use it for the share bar.

    Thanks,
    Martin

    7 years ago in reply to: Uncaught TypeError – Cannot Insert Video
    Martin

    Hello bcolflesh,

    thank you for the bug report!

    Could you please post the shortcode you are using, so we can fix this bug in today’s bugfix release? We won’t publish any real links in the shortcode.

    Thanks,
    Martin

    7 years ago in reply to: Chrome very slow rendering, other browsers fast
    Martin

    Hello cybermike,

    thank you for using the video checker and for reporting the issue!

    I found the following:

    FV Flowplayer 2.2.13 – I can see that the video playback initiates two requests to the MP4 file, which is strange. The seeking is slowed down here, perhaps because of the extra request blocking something in Chrome.

    FV Flowplayer 2.2.7 – only one request.

    The videos are often quite slow to start – looks like your server is at times overloaded, as the wait time is long.

    So we will concentrate on explaining the two requests for the MP4 file (new version) instead of just one (old version).

    Thanks,
    Martin

    7 years ago in reply to: Secure RTMP
    Martin

    Hello Easystreams,

    thank you for using our video checker to report the playback issues.

    RTMPE is the encrypted RTMP which uses a token. Unfortunately this is currently not supported by Flowplayer 5. You need to use RTMP protocol.

    The information which you need is:

    RTMP Server Path
    RTMP File Path

    Full documentation is available here: http://foliovision.com/player/rtmp-streams

    We are currently working on secure CloudFront which will allow you to secure your RTMP URLs against hot-linking.

    Thanks,
    Martin

    7 years ago in reply to: Chrome very slow rendering, other browsers fast
    Martin

    Hello cybermike,

    could you please hit the “Send to Foliovision” button in the video checker window to send us the full report with video details? The information remains private, we will only use it to diagnose the issue.

    Thanks,
    Martin

    7 years ago in reply to: Chrome very slow rendering, other browsers fast
    Martin

    Hello cybermike,

    please use our video checker to report the exact video which is causing trouble.

    I don’t see any change between 2.2.8 and current version which could cause this.

    Thanks,
    Martin

    7 years ago in reply to: Embed video to Twitter
    Martin

    Hello Mateusz,

    thank you for an interesting suggestion. It appears this can be done using Twitter cards.

    We will have a look at this, but we are currently working on some other features, which are prioritized (CloudFront, pre-roll ads interface to name a few).

    Thanks,
    Martin

    7 years ago in reply to: Turn off social sharing for members area
    Martin

    Hello Steve,

    could you please turn on both “Disable Embed Button” and “Disable Sharing”? We posted about this to our blog when the feature was released.

    Please let us know if that doesn’t help (we tested it on multiple sites with no issues).

    Thanks,
    Martin

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