Hello Florian,

please disable Settings -> FV Player -> Integrations/Compatibility -> “Scan video length” and see if that helps.

Thanks,
Martin

Hello Blayne,

are you using both FV Player and s3-folder-playlist in the same post or page content? If no, then the s3-folder-playlist plugin could be improved to only load its CSS when it’s actually going to be used. FV Player already loads that way, we hate when a plugin loads its CSS and specially JS files when not needed.

I wasn’t able to find any information about that plugin online, but perhaps you have some contact for the developer.

If you know a bit about PHP you can experiment and search the plugin files for mention of https://releases.flowplayer.org/6.0.4/skin/minimalist.css and https://releases.flowplayer.org/6.0.4/flowplayer.min.js and just comment out that line and see how it works then. Perhaps the videos put up with that plugin will keep on playing. If not, then as a next step enable Settings -> FV Player -> Integration/Compatibility -> “Load FV Flowplayer JS everywhere” and perhaps then it will play.

We are also happy to make sure both plugins work together right on your website if you order our Pro support. We would probably put in some code to FV Player which would prevent the other plugin scripts from loading if FV Player is going to load.

Thanks,
Martin

Hello Blayne,

some other plugin is loading Flowplayer 6.0.4 CSS and JS on top of Flowplayer 7.2.6 loaded by FV Player. It appears to be the s3-folder-playlist plugin.

Please check if disabling that plugin won’t fix the issue. Does it provide any function which is important for your website?

Thanks,
Martin

Hello Mitch,

I see there is a problem with the video on your /live page. The video is missing the CORS headers to allow playback in Chrome without using Flash.

Please enable HLS.js using Settings -> FV Player -> Setup tab -> Integrations/Compatibility -> “Enable HLS.js” and setup the CORS headers, it’s described in our guide here: https://foliovision.com/player/video-hosting/hls#hls-js

It seems you are using Wowza though, and we don’t have instructions for that one, but it seems to be simple: https://www.wowza.com/docs/how-to-enable-cross-origin-resource-sharing-cors-for-http-based-streams#configure_mgr

Thanks,
Martin

Hello Charles,

I saw the logo issue and I can’t explain it as the license key it was using was correct. However the first video did autoplay for me in Chrome.

Thanks,
Martin

Hello Charles,

latest Chrome doesn’t permit video autoplay unless specific conditions are met, so in FV Player 6 we had to disable it: https://foliovision.com/2018/05/video-autoplay-issues

This is fixed in FV Player 7 Beta which you can get as a Pro user: https://foliovision.com/2018/06/fv-player-7-beta

Are you looking to play multiple videos at once? Please let us know. FV Player doesn’t work that way unfortunately.

I’m trying to think how we could make a feature like this part of the core FV Player plugin. We had a request to pause the previously playing video when clicking another one to play, but this one is one step further.

If you know HTML you can save the HTML of https://coffeesevereweather.com/live-cameras/ to a file and get rid of the is-splash classes there and see if it works the way you imagined. It might not autoplay all of the videos, but at least you would see if they all play at once if you click them one by one. You might need o save it on https://coffeesevereweather.com to a file like https://coffeesevereweather.com/test.html.

If you know a bit about PHP and editing of files you could try to put code like this into your theme functions.php to see if it helps, but I would consider it highly experimental – meaning you should test all the different FV Player video setups you are using:

add_filter( 'fv_flowplayer_attributes', 'tweak_fv_flowplayer_class' );

function tweak_fv_flowplayer_class( $attributes ) {
  $attributes['class'] = str_replace( 'is-splash', '', $attributes['class'] );
  return $attributes;
}

Thanks,
Martin

Hello Charles,

autoplay is one of the global FV Player settings, but it can also be enabled on a per-player basis: https://foliovision.com/player/basic-setup/autoplay

Here is a video which is set to autoplay and it’s streaming from Vimeo using MPEG-DASH or HLS: https://foliovision.com/player/demos/autoplay

The inline video playback on iPhone is supported since iOS version 10 and FV Player supports that.

Please let us know if you have any other question.

Thanks,
Martin

Hello Delroy,

are you using the Settings -> FV Player -> Hosting -> YouTube setting for logo? Does it work properly when you disable it?

Are you getting the same issue when you use a standard WordPress theme such as Twenty Seventeen?

Thanks,
Martin

Hello Florian,

thank you for the bug report, please upgrade to FV Player VAST 6.6.2 and the issue will be fixed. You can also check it on https://foliovision.com/player/demos/vast-ads#non-linear

Thanks,
Martin

Hello Mirco,

there shouldn’t be need for any changes, but if you notice any FV Player icon missing, just resave it’s settings. I had a brief look and haven’t noticed any issue though.

Thanks,
Martin

Hello Lacey,

I tried to reproduce the issue, but I wasn’t able to – all the videos are still working even with JetPack installed. However JetPack is a complex plugin, so the issue might be depending on some JetPack module which you are using. Which modules do you have enabled wp-admin -> JetPack -> Settings?

You can also try downgrading FV Player to version 6.5.2 and see if that helps. It can be installed from this link: https://downloads.wordpress.org/plugin/fv-wordpress-flowplayer.6.5.2.zip You will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with out plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello Anas,

the issue is that you are using a bad video ad. Please check the guide which I linked to before: https://foliovision.com/player/ads/using-preroll-postroll-ads

The shortcode argument to disable such video ad is preroll=”no”, the guide shows you how to get that using the shortcode editor.

Thanks,
Martin

Hello Anas,

could you please review your video ads? https://foliovision.com/player/ads/using-preroll-postroll-ads

It appears that you have entered just “#” as the Video URL of one of the ads and that confused our player – it can’t find such video.

For your main video you are using the FLV video format, which is deprecated and should not be used – it won’t play on mobile: https://foliovision.com/player/basic-setup/encoding#flash-only

Thanks,
Martin

Hello Dennis,

we added a “Download Previous Version” button to https://foliovision.com/my-licenses which lets you download last stable FV Player and FV Player Pro

For FV Player 7 Beta we are also moving to a separate update stream for the beta users, so regular users won’t be bugged with updates unless there is a new tested feature or an important fix (for example some compatibility issue).

Thanks,
Martin

Hello Florian,

could you please post the exact [fvplayer….] shortcode that you are using in that article?

Also, fill setting Settings -> FV Player -> Sidewide Flowplayer Defaults -> Default Video Size to 1280×720 fix the issue?

Thanks,
Martin

Hello Rosy,

thank you for the bug report. We recently reworked the way the plugins load the CSS and JS and I see it caused an issue here.

Could you please reinstall FV Player from WordPress? To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with out plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello Rosh,

it’s because of the new restrictions set in Google Chrome 66. It works in other browsers, except for mobile and Safari 11.

The autoplay worked for you, but was not working for first-time visitors dues to low MEI score, resulting in broken video playback.

You can read more details (what MEI is) in our article: https://foliovision.com/2018/05/video-autoplay-issues

Thanks,
Martin

Hello Jules,

video position remembering was added a 2 months ago: https://foliovision.com/2018/03/position-saving-video-fields

Thanks,
Martin

Hello Ran,

could you please recall if you got any fatal error message when you tried to activate the plugin in the Plugins sections of wp-admin? You can also double check if you can install and activate new plugins – perhaps there is some issue with that.

Thanks,
Martin

Hello Heinz-Hermann,

unfortunately your link doesn’t seem to play: https://www.youtube-nocookie.com/embed/_UsSZXzOSj4&rel=0 However you can get such link when you enable the “Enable privacy-enhanced mode” option when obtaining the embed code for the video on YouTube. So here is a link which I generated that way and it works: https://www.youtube-nocookie.com/embed/pM1EE0Islso It still seems to set some cookies once the video starts to play.

Please check our YouTube demo: https://foliovision.com/player/demos/youtube-embedding There are no cookies for YouTube there until you click to play the video. Then it loads the YouTube API which will set some cookies. So that behavior seems very similar to what https://www.youtube-nocookie.com/embed/pM1EE0Islso is doing – no cookies unless you play the video.

Of course if the video is set to autoplay, the cookies are set right away: https://foliovision.com/player/demos/youtube-autoplay

Thanks,
Martin

Hello Florian,

sorry about that, I see that it was never merged and released. I will do so today as the new version will go out.

Thanks,
Martin

Hello Paulo,

you are using a CSS like this in /wp-content/themes/mts_best/style.css:

img, video, object {
    max-width: 100%;
    height: auto!important;
}

Just take “video” and “object” out of it to fix the issue. The only way our plugin could circumvent this would be to use a “!important” declaration too. And that is not a good practice.

Thanks,
Martin

Hello Leho,

you are exactly right and your fix works. It will be part of the next plugin release.

Thank you very much for your input and for your support of independent software!

Thanks,
Martin

Hello Peter,

we added support for Simplified Chinese. You will find it in the list as Chinese (Simplified).

This new addition will go out in the next plugin release, or you can reinstall FV Player from: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with out plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello Faizal,

the video checker checks the video from one of our servers, it appears your are blocking access to the video when the referring URL doesn’t match your site. It makes the video a bit harder to download. We added that HTTP header and now our video checker should be able to check your videos.

I checked and the video still plays on iPhone with iOS 11 and on Android 6.0, but not on Android 4.4, even when using the latest Google Chrome. So it appears older Android phones don’t send the referrer information for videos.

However that is not the cause of broken playback in Firefox. Here is the debug info from Firefox:

Media resource https://....mp4 could not be decoded, error: Error Code: NS_ERROR_DOM_MEDIA_METADATA_ERR (0x806e0006)
Details: virtual RefPtr mozilla::MP4Demuxer::Init(): Parse MP4 metadata failed

Here is the video information from our video checker:

Mime Type: video/mp4
Format: f4v
Duration: 02:06:39.66
Bitrate: 247 kb/s
Video: Input #0, mov,mp4,m4a,3gp,3g2,mj2
Stream #0:0(eng): Video: h264 (Main), yuv420p(tv), 1280x720 [SAR 1:1 DAR 16:9], 181 kb/s, 15.41 fps, 16 tbr, 1k tbn, 40 tbc (default)
Stream #0:1(eng): Audio: aac (LC), 44100 Hz, mono, fltp, 56 kb/s (default)

Here is the same analysis for some MP4 video which plays:

Mime Type: video/mp4
Format: mp42
Duration: 00:04:38.11
Bitrate: 877 kb/s
Video: Input #0, mov,mp4,m4a,3gp,3g2,mj2
Stream #0:0(und): Video: h264 (Constrained Baseline), yuv420p(tv, bt709), 640x360 [SAR 1:1 DAR 16:9], 743 kb/s, 25 fps, 25 tbr, 90k tbn, 50 tbc (default)
Stream #0:1(und): Audio: aac (LC), 44100 Hz, stereo, fltp, 131 kb/s (default)
Moov position: 98184 bytes

I’m noticing that your video uses strange fps count of 15.41. However the bigger issues seems to be that the Moov position is missing in the analysis.

I had to analyze the whole file with qtfaststart to get it. It’s at 9106904 bytes which might be too much for Firefox. The moov should be at the start of the file (or close to it) to ensure fast video playback start times and compatibility.

Also the format is f4v which might be even bigger issue. I improved our video checker to show a warning about the f4v video format that it won’t play in Firefox. We will see how many reports we get and then adjust our recommendation.

Thanks,
Martin

Hello Paul,

that site won’t open but I figure out you forgot to include word “film” in the domain name. The logo shows up for that domain as there is no license created for it – you only have a single domain license.

You can either upgrade to 5 domain license for $120 or buy an extra domain for $50.

Thanks,
Martin

Hello Michael,

thank you for the video!

Unfortunately I was not able to reproduce the error on the Salay Trailer video nor Moses Trailer – using iPhone with iOS 11.2 and 11.2.1. I did only use the built-in Safari browser though.

I’m noticing that you have the dh0… CloudFront distribution configured for URL signature. I disabled that as it’s not working with HLS streams anyway – that CloudFront is not set to require it because of the TS video segments which wouldn’t get the signed URL as they are linked from the m3u8 file.

Disabling this makes the video loading simpler – perhaps now you will no longer notice the issue? Please try again. No need for a video again.

Thanks,
Martin

Hello Claudia,

I see, you put in the warning text as topic title. I’m not getting such warning, however I did put in some code which should prevent it.

Could you please let us know what PHP version you are using? You can also test with the latest dev version here: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

Thanks,
Martin

Hello Mohd,

I see, it’s actually some other error. I see that on your website ” symbol is encoded as \u0027 rather than & quot;

I see that my fix for PHP versions prior to 5.3 was incorrect. Could you please re-install from http://wordpress.org/plugins/fv-wordpress-flowplayer/ once again? That will fix the issue.

Thanks,
Martin

Hello Vianney,

we will discuss the possible improvements in our team and if there is some CSS trick which could help we will let you know.

Thanks,
Martin

Hello,

thank you for noticing that issue.

Unfortunately I had to remove support for the lightbox=”true;text;This is the lightbox caption” kind of shortcode as we are trying to standardize things and move to a database model for FV Player and this would only make it more confusing.

The link text (the caption=”” attribute of the shortcode) will still show as the lightbox caption, hopefully that will be enough for your use.

Thanks,
Martin

Hello,

thank you for the bug report.

We fixed the lightbox caption display which stopped working in 6.5.1 and also enabled use of lightbox=”true;text;This is the lightbox caption”. We also finally wrote some automated tests for this.

If you could test the new version before we release it, that would be great, just reinstall the plugin from this ZIP file: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

Thanks,
Martin

Hello Michael,

I would recommend you to use the fv_flowplayer_html filter using the WordPress Plugin API. That will let you adjust the player HTML code, including the chapters wrapping UL:

<ul class='fv_fp_chapters' id='fv_fp_chapters_....'>...</ul>

It will appear empty as the chapters data is loaded from the VTT file directly. But that’s not important for what you are trying to achieve.

Thanks,
Martin

Hello Aleksandr,

we had a look and the fullscreen issue is caused by the fact that you are loading the player in an iframe. What is the reason for doing that? It’s probably cause of the issues Lucia was having – I’m seeing no issues on iPad with iOS 9.2 nor 11.2.

Anyway, you are also not using the latest FV Player version – please upgrade, as we improved the handling of the fullscreen functionality when the player is loaded in the iframe. It will use the iOS native video player, but at least it will work.

Going back to your original questions:

1) I think I just answered that one.

2) If you have to use iframe for the video, could you please at least use the FV Player iframe embed function? https://foliovision.com/player/basic-setup/using-iframe-embedding We can work on improving that one at least, although I’m not 100% sure, perhaps the iframe responsiveness has to be handled in the document which inserts the iframe.

3) Could you please check the browser javascript console to see what error comes up when it happens? Here’s how: Using Your Browser to Diagnose JavaScript Errors

I tried to load the page multiple time, but the video always appeared.

4) These are the resposnive dimensions, if you put in 1280×720 pixels, the videos will keep the 16:9 ratio. However if you use iframe, then it might get tricky.

Thanks,
Martin

Hello Vianney,

I realized what is the issue – could you please reinstall plugin from http://wordpress.org/plugins/fv-wordpress-flowplayer/ ? That should fix the issue.

Thanks,
Martin

Hello Vianney,

I found the problem – your video file names are using the ‘ symbol which is somehow not properly escaped in the JSON.

I was not able to reproduce the problem, the ‘ symbol was properly encoded in JSON to \u0027. Could you please check what PHP version you are using? You can use this plugin to check it: https://wordpress.org/plugins/display-php-version/

Thanks,
Martin

Hello Michael,

we fixed the CORS instructions already.

Regarding the side-by-side display – we wanted to make transcript appear in some minimalistic form, so that user would have to click something to get it to display.

We also have requests to make it appear on top of the player when using fullscreen more.

For now you can experiment with CSS like this:

.fv_fp_chapters {
    width: 33%;
    float: left;
}
.fv_fp_transcript_wrapper:after {
    content: ' ';
    display: block;
    clear: both;
}

I wrote down your feature request.

Thanks,
Martin

Hello Daniele,

in iOS simulator for 9.3 I’m getting the same as you get on iOS 11.3. Is the ad unit not remembering which ads the user already saw in a cookie or in some other similar way?

We also have a real iPad with iOS 9.3.1 and we get the same issue as you get though, so we will have a look.

Thanks,
Martin

Hello Michael,

it appears to me that there must be some invalid character in the shortcode. We are working on a better way of storing the video configuration – in database tables. It might be best to check your page HTML code to see if you see references of:

* splash image in as the CSS background-image
* chapters in the data-item attribute as the chapters item
* transcript is loaded and parsed on the post save, so you should see its parsed content in HTML too

We are not having issues with our setup where the video source, splash, transcript and chapters are all loaded from CloudFront: https://foliovision.com/player/demos/interactive-transcript-chapters

You might be having a CORS issue with the chapters, please double check:

* CORS in S3 bucket: https://foliovision.com/player/video-hosting/hls#cors-in-amazon-s3
* CORS forwarding in CloudFront distribution: https://foliovision.com/player/video-hosting/hls#cors-in-cloudfront

Thanks,
Martin

Hello Alex,

I mean that Google might remove such symbol from SERP. And even if it will come up, perhaps they will fix their systems to remove it as they might not like it. It’s not something you can search for by typing in a text.

Thanks,
Martin

Hello Blake,

I opened …. on my Android 4.4 phone and I could see the play button right there.

The way the video checker works is that you need to come in as admin and open the video checker and send us a report about the video. It’s not necessary to do so on the mobile where you are having issues.

Thanks,
Martin

• This reply was modified 7 years, 2 months ago by Martin.

Hello Vianney,

it appears that the FV Player on that page fails to init due to some JSON error. I see you are using some plugin to optimize the site speed. Will it start working once you disable that? What plugin are you using? Is it https://wordpress.org/plugins/fast-velocity-minify/ ? Please let us know.

Thanks,
Martin

Hello Charles,

could you please try to install the plugin from a ZIP file which you get at https://foliovision.com/my-licenses -> Download FV Player Pro? If that works, there might be some issue with your WordPress sites and our plugin install code, so please let us know.

Thanks,
Martin

Hello Alex,

I don’t know all the details about it, but once it’s finished you shouldn’t be having any issues with the characters like the above.

However are you sure it makes sense to use such symbol for SEO reasons?

Thanks,
Martin

Hello x1d,

the quality switching works with Amazon S3, however then it’s not switching the qualities automatically – unless you would host a HLS stream there.

I would only recommend Amazon S3 as a video hosting if majority of your visits comes from a single country where the Amazon S3 server (bucket) is located. For world-wide video distribution you should be using CloudFront with it.

Thanks,
Martin

Hello Daniele,

this would be possible, if you check how wp_ajax_fv_wp_flowplayer_video_position_save action hook is handled you can see where the data is saved, so it should be possible to add some code there.

So we will discuss your request in our team, but I cannot promise you that we will actually work on this any time soon, as we are reworking how the FV Player playlists are stored currently.

If such feature is important for your work, we would be happy to accelerate development of a function like this if you would order our custom development services.

I imagine to make it most useful we could also store on what page did the user watch the video, that way we could create a page which would like all the watched and unfinished videos to each user.

Thanks,
Martin

Hello Mike,

unfortunately not anymore, as it’s past 4 PM here. We could take care of it first thing on the Monday though.

Have a nice weekend!

Thanks,
Martin

Hello Alex,

I believe this is related to your database. I didn’t had any issues with this, the ? symbol was accepted. The database where I tested this was using utf8mb4_unicode_ci collation. Perhaps your wp_postmeta table is using something else.

Thanks,
Martin

Hello Greg,

sorry about not answering earlier, I found that you actually replied to the forum notification emails, rather than replying to the forums here and then there were some crossed signals in our team regarding who is going to answer that.

Please check https://foliovision.com/my-licenses and download FV Player Pro there.

Thanks,
Martin

Hello Michael,

sorry that it’s taking so long, we finally made some progress on this. We just need to finish up the testing.

Thanks,
Martin