Hello Michael,

I’m assuming you are using iPhone 7 with iOS 11.2 or 11.3 – please let us know about that.

Also, let us know what do you mean that it will freeze. Will it just show the loading dots and never finish loading?

How often does it happen? Does it happen even if you disable FV Player VAST?

Does the issue appear when you are playing the video logged in, or when you are not logged in? If it only happens when you are logged in, please send the login to support@foliovision.com.

Thanks,
Martin

Hello Claudia,

I’m not seeing any warning, could you please check if you also see it when not logged in?

Thanks,
Martin

Hello Danielle,

you said that when you open https://foliovision.com/andrea-test you get the pre-roll ad every time – I guess you mean when you use a desktop computer. But then on iOS the behavior is different.

Could you please double check it’s not just that OAID cookie?

Thanks,
Martin

Hello Vianney,

it appears to use the full width provided by your content column.

It doesn’t line up as nicely as it could. We could improve that display but it would mean more scripts would have to be executed. I will raise this issue in our team and we will let you know if we decide to improve this. Perhaps there is some CSS 3 trick which we can use.

Thanks,
Martin

Hello Vianney,

actually now the playlist actually works – I was not able to play these videos before.

It’s true that the splash images are set to cover these playlist item elements. Since you are using your logo there and it doesn’t match you can use a CSS rule like this to make it fit in:

.fp-playlist-external a div {
    background-size: contain;
}

You can also throw in this CSS attribute to add a bit of spacing around it:

background-size: 90%;

Thanks,
Martin

Hello Michael,

or perhaps you should just use CSS like this:

.fv_fp_chapters::before {
  content: "Your text here";
}

Thanks,
Martin

Hello Kelly,

I was able to install the plugin on a test site and it works well with FV Player. I think the issue is with the jquery.cycletwo.js script, which seems to be some slider.

Is the issue happening even on some page without the slider?

Or it’s a conflict of now 2, but 3 plugins, which is even worse.

Thanks,
Martin

Hello Michael,

you can use CSS like this:

.fv_fp_chapters span, .fv_fp_chapters .fv_fp_chapter {
    display: none;
}

Thanks,
Martin

Hello Mohd,

I realized what is the issue – could you please reinstall plugin from http://wordpress.org/plugins/fv-wordpress-flowplayer/ ? That will fix the issue.

Thanks,
Martin

Hello Mohd,

please double-check that you are using the latest version of FV Player, as this was fixed in version 6.5.1 and the latest version is 6.5.2.

Thanks,
Martin

Hello Daniele,

it appears that behavior is outside of our control. Are you sure the ad unit is not remembering which ads the user already saw in a cookie or in some other similar way?

Thanks,
Martin

Hello Medal,

I would add that if you are going to use this on the domain which you already have licensed with FV Player, you could just use the FV Player script instead of Flowplayer.

Thanks,
Martin

Hello Mitch,

the FV Player Pro video ads are disabled when used before YouTube videos if the mobile device has iOS version lower than 10 (6% of users) or Android older than version 6 (35 to 42.3% of users).

Unfortunately we had to set a rule like this as the YouTube API is unreliable and was just not reliable enough on these older devices.

Thanks,
Martin

Hello Greg,

I tried to open 10 videos and all of them had the play icon. This might not be related to FV Player. When it happens, are you noticing that the browser looks like they page is still loading? Are you able to hook your phone to a computer, open the developer console and then keep opening these videos until you see the error and check what’s on the console?

Instructions for Chrome on Android: https://developers.google.com/web/tools/chrome-devtools/remote-debugging/
Instructions for Safari on iOS: http://adaptivejs.mobify.com/v2.0/docs/debug-on-ios-devices-and-the-ios-simulator/ -> Debugging on an iOS Device

Thanks,
Martin

Hello Daniele,

seems like the error is caused by the missing HTTP header on the VAST ad https://ads.socialfarma.it/www/api/vast/?zone=1:

Access-Control-Allow-Credentials: false

It really appears that the ad can only be played twice, then it fails like that.

However such issue should not stop the main video from playing. I was able to put stop to this behavior, could you please re-check on https://foliovision.com/andrea-test ?

Thanks,
Martin

Hello Daniele,

thank you for the video!

I was not able to reproduce the issue on iOS 9.3, but it did appear on iOS 11.2 when I played the video again and again like in your video. We are working on upgrading the Flowplayer component of FV Player to version 7, so if there is some rare bug, that should fix it.

I will check if it’s related to the VAST ad and also test if I can reproduce the image upload issue you are having.

Thanks,
Martin

Hello Daniele and Michael,

we finally got to work on this and we are doing some final testing, please check here: https://foliovision.com/player/demos/vast-ads

The first player has an ad which is not skippable, so you see a text about how much it will take to finish and a mute button.

The second one comes with a skip button from the ad provider, so it also gets the mute button.

Thanks,
Martin

Hello CCMT,

I see your website is using four jQuery libraries at once – one if from some fancybox-youtube-videos plugin, one is in your theme, one from WordPress core files and the last one loads from https://code.jquery.com/jquery-1.10.2.js.

That can only cause trouble as the event bindings get lost and so on. I would suggest you try to disable that plugin and use some other theme for a bit and see if it works.

Thanks,
Martin

Hello Michael,

thank you for supporting independent software!

Looking forward to get it fixed for you.

Thanks,
Martin

Hello Daniele,

unfortunately there is no image. Perhaps you submitted the message before it finished uploading?

I tested https://foliovision.com/andrea-test on iPad with iOS 9.3 and I see the player styling is broken. There must be some bug in the CSS minify process. If I open it using https://foliovision.com/andrea-test?test=1 (the query argument ?test=1 blocks the CSS optimizaiton), then it works nicely. So I disabled the CSS optimization for now.

Are you having this issue on your website too?

Thanks,
Martin

Hello Alex,

utf8mb4_unicode_ci is required to store these symbols. It’s strange that you are using just utf8_general_ci, as WordPress 4.2 was updating the tables to utf8mb4_unicode_ci automatically – although with some difficulties, as explained in our article – WordPress 4.2 Database Update Difficulties

I’m not sure how to force the update, but you can play with the “db_version” database option and see if setting it below 31533 will force WordPress to re-try that update.

Actually it seems like some suggestions can be found here: Switch WordPress from utf8 to utf8mb4 retrospectively

Thanks,
Martin

Hello Michael,

thank you for the login, I had a quick look, but was not able to figure it out – it seems these jQuery Ajax requests are somehow not executing properly on your website.

You can check how this work on our site here: https://foliovision.com/player/demos/video-position-saving You can test both logged in and not logged in.

We would be happy to resolve the issue right on your website with the pro support, however we can’t do it sooner than 3rd of April as in Slovakia we have some state holidays for the Easter.

I expect the versions strings are stripped by some plugin.

Thanks,
Martin

Hello Michael,

it’s a new feature, so I’m having a look to make sure it works for you.

I checked on https://www.afrolandtv.com/hair-that-moves-trailer/ and it worked just fine. Since I tested as guest user it stored the video position into browser localStorage, which is a technology similar to cookies. The cookies are only used if localStorage fails, as they have a much lower capacity (we could only remember a couple dozen of videos there).

So you don’t have to worry about these cookies at all – FV Player is able to store them just as WordPress is able to set them when you log in to the website. We are also not working with the PHP session.

However I’m noticing that you are stripping the version strings from script URLs. So perhaps your browser was still getting the old script when you run your test. Here’s why to not strip the version strings from URLs of JavaScript and CSS files (short version: your browser won’t know it should download the scripts again if there was a change in any of hem): https://foliovision.com/2017/06/wordpress-cdn-best-practices

As a quick fix you can try to purge your Cloudflare cache and clear your browser cache too. Then this should work for you. You can also test as a guest user and you only need to play the video, let it play for a while, then reload the window and play again – it will continue playing where you left off.

Thanks,
Martin

Hello Dennis,

the Amazon S3 URL signature is a basic protection of the video – it makes it impossible to embed the video on some other website (hotlinking). However it’s still possible to download. The video streams like HLS or MPEG-DASH are harder to download, but with the right tool it’s still possible.

Only thing that prevents your videos from being stolen in DRM, where user might be able to download the video, but it won’t play without the decryption key. FV Player Pro provides this with encrypted HLS streams created on AWS.

And even then the video can be screencaptured, so if somebody has the time, he will succeed, although our DRM text gives you hope of tracking it down: https://foliovision.com/player/securing-your-video/protecting-videos-with-drm-text

You can check our overview of video protection options here: https://foliovision.com/player/securing-your-video/protecting-video-from-downloading

Regarding what Firefox reports – I found that it doesn’t report any data for a video (pseudo)streaming connection that is currently running or in use. I was able to get more accurate data in Google Chrome – there you see a running count of MB downloaded for each video.

Thanks,
Martin

Hello Medal,

I wasn’t able to find information about their API. Are you interested in just the video playback, or also some other features? Can you post some video which you would like to see play in FV Player?

Thanks,
Martin

Hello Dennis,

FV Player 7 will improve this behavior – if you play some video and let it buffer for a while, it stores that buffered portion of video and you can seek back to it without having to wait for that part of video to load again.

However it only works in the single playback session. If you come back to the video later, you have to buffer it again, specially if you are protecting the video with URL signature to make it impossible to hotlink.

Thanks,
Martin

Hello Ryan,

it looks to me like you created some custom functionality for your website around FV Player, which handles the file uploads and then shows them with FV Player. Could you please confirm?

How are you passing the video URL to FV Player? Do you just create a [fvplayer…] shortcode with the URL in it? Seems to me you should be doing that dynamically with wp_get_attachment_url() as the WP Offload to S3 Pro authors suggested. The code might look like the second code sample in FV Player API guide: https://foliovision.com/player/advanced/api-programming

We are reworking the way how FV Player stores the video information. There will be a set of database tables with the player properties, video information and video meta information. We can certainly let the WP Media Library items hook to the player via their IDs rather than URLs there. In fact, is the src parameter in [fvplayer] shortcode has a numerical value, it could just load that media item.

Thanks,
Martin

Hello Tery,

sorry about the delay on this, please let us know if you are still having these issues and what are the PHP line numbers now.

Thanks,
Martin

Hello Vijay,

if you get that error, you must be using PHP 5.2, which is too old. Although WordPress runs on PHP 5.2.4 and above, it’s not recommended anymore as there are even some security issues with in that version.

We will fix this in our plugin though.

Thanks,
Martin

Hello Andy,

please reinstall the plugin from this ZIP file: https://github.com/foliovision/foliopress-wysiwyg/archive/master.zip

Then clear your browser cache, load the post editing again and the issue should no longer be happening. The problem is that Google Chrome is handled as Safari in the FCKeditor code, so we put in a code to do it differently for these contextual menus.

Thanks,
Martin

Hello MBD,

you shouldn’t be modifying any plugin core code.

Instead, you can unhook the function which puts in these video ads via WP filters API by putting this code into your theme functions.php file:

add_action( 'init', 'fv_tweak_video_ads' );

function fv_tweak_video_ads( $arg ) {
  if( is_user_logged_in() ) {
    global $FV_Player_Pro;
    remove_filter( 'fv_flowplayer_playlist_items', array( $FV_Player_Pro, 'video_ads' ), 10, 2 );
    remove_filter( 'fv_flowplayer_playlist_item_html', array( $FV_Player_Pro, 'video_ads_item_html') ); 
  }
}

Please let us know how it goes. We could add an option for this as well, but then some websites will require that the user has a paid membership and then it goes really complex. We should master that though.

Thanks,
Martin

Hello Harold,

you can use a CSS like this to prevent it:

#fv_player_pro_boxOverlay {
    pointer-events: none;
}

However we will be changing the lightbox library used by FV Player in a month or two, so you will probably have to update it then.

Thanks,
Martin

Hello watchthepix,

yes, you should be seeing a note in FV Player Pro settings that only the “Exoclick zone ID” part of Exoclick ad code is required.

However I see that you get following error on your website on the JavaScript console:

invideo.js?ver=4.9.4:6 Uncaught TypeError: $f.addPlugin is not a function
    at invideo.js?ver=4.9.4:6

Please submit that to Exoclick ads support, it seems as if they are trying some extra ad initialization. They try to use some addPlugin call of Flowplayer which doesn’t exist – it’s something that existed in Flowplayer 3, but not in Flowplayer 6, which is the core of FV Player. It seems to me that their video player detection code is flawed, as they seem to work with Flowplayer 5 too, which is not that far from Flowplayer 6.

Thanks,
Martin

Hello Clod,

we got a reply from PeepSo CTO Matt:

We get these embed codes straight from the APIs of the video hosting services. I can pass this entire output through a filter, but not sure how useful would that be for you?

I ensured him it’s just what we need, so hopefully it will be part of one of the next versions. Then it should be really easy for us to let FV Player display these videos.

Thanks,
Martin

Hello Florian,

hopefully the JW Player shortcodes reference images which still exist in your database and it’s just bug on our end.

Could you please check if opening URL like https://xxxxx.com/wp-admin/post.php?post=538511&action=edit opens a “Edit Media” screen for the correct image file and that the image is displayed?

Could you please reinstall FV Player from this ZIP file and see if it fixes the issue? https://github.com/foliovision/fv-wordpress-flowplayer/archive/jw-player-import-fix.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with out plugin, no settings now videos will be lost. You can also just replace the files via FTP.

Thanks,
Martin

Hello Leho,

I’m sorry about the delay on this, if you would provide your VTT file, there is chance we would come to this earlier.

But I know what it’s like when you submit a bug report along with a suggestion how to fix it and the plugin authors don’t seem to care.

Could you please reinstall FV Player Pro from a fresh Zip file you get at https://foliovision.com/my-licenses and let us know if that fixes your issue? I added the initialization of the variable like you suggested.

Thanks,
Martin

Hello Ian,

sorry about that. We fixed it and released FV Player 6.4.2. I see where the mistake was made and also why our automated testing didn’t catch it – it only applies on PHP version lower than 5.5 and we only run very basic tests on that version. That’s something to improve.

Thanks,
Martin

Hello Brian,

new release of FV Player Pro in its Beta brach(here is how to switch to it) plays the Vimeo HLS streams on Androind 4.3 and above. We figured out it was the HLS subtitles which were causing the issues on it.

It should be released later today. It should fix your Android issues with certain Vimeo videos you were having. I was no longer able to replicate the issues you were having.

Thanks,
Martin

Hello Clod,

I checked the Hello World plugin for PeepSo, but it’s too basic.

I see the VideoSo plugin works pretty nicely: https://www.peepso.com/downloads/vidso/#prettyPhoto

Not only it adds a button to insert a video, but it then also lists there videos on your profile etc. So it’s not easy to beat. If we only make sure shortcodes are supported it won’t list the videos so nicely and users will also have though time inserting the videos.

I imagine we could change the way the videos from VideoSo are displayed to use FV Player, but I guess it would be a custom programming job.

Thanks,
Martin

Hello Dennis,

thank you for the video. Actually the “Default Expiration Time” setting only applies when not using “Amazon S3 Ajax (Pro)”. We should be hiding that setting for users who enable “Amazon S3 Ajax (Pro)”.

So your video shows that it actually worked for you this time and as I explained increasing the timeout won’t change anything. You can even see the video request which ended up with HTTP 403 error – because the link has timed out.

So I wonder why it wasn’t working for you before, specially as you have cache disabled in your browser and you should always be getting fresh JavaScript files.

You can test https://foliovision.com/player/demos/amazon-signed-urls by playing that video right there, then pausing it and coming back later. That will show if the issue is related to your website or to FV Player Pro code or to your specific situation somehow.

Blocking mouse right click might discourage some users, but you can still get at the page HTML code by looking for that function in the web browser menu.

FV Player dones’t work with PHP session. The PHP session takes place between the browser and the server hosting the website, while your videos are hosted on AWS, so it don’t see how that could be related.

Thanks,
Martin

Hello Marius,

thank you for posting the details of your setup privately.

We were recently solving some video download issues on one of the websites. In the end we added a KeyCND pull zone in front of the video storage server, which reduced its traffic, improved speed and it also has a setting for force download.

Also, you mentioned you use the fv_player_pro_boxElement class. That comes from Colorbox which we use for lightbox. We will be changing that to Fancybox soon.

Thanks,
Martin

Hello Angel,

I see that the playlist doesn’t size properly in the iframe embeds, we will fix that.

Thanks,
Martin

Hello Ash,

unfortunately we made no progress on that.

We recommend using encrypted HLS streams which is far better protection than a URL signature.

We are currently working on integrating Amazon bucket browser into FV Player, that should make your video posting from AWS easier.

Thanks,
Martin

Hello Angel,

could you please post more details about your solution for benefit of other FV Player users? You can post code in the <pre> tags.

Thanks,
Martin

Hello Gary,

FV Player doesn’t insert any widgets, but please check if enabling Settings -> FV Player -> Integrations/Compatibility -> “Disable saving of color settings into a static file” won’t fix your issue.

Thanks,
Martin

Hello Gary,

I installed the Advantage theme from https://wordpress.org/themes/advantage/

At a glance I’m not seeing any issue. Where can I find the masthead settings and what steps do I need to take to reproduce the issue?

We are also happy to fix the issues directly on your website if you purchase the Pro support here: http://foliovision.com/pro-support

Thanks,
Martin

Hello Angel,

please let us know how did you set the video for silent autoplay. The volume setting is stored in browser local storage (similar to cookies). If you use the proper method for muted autoplay it should not matter what the stored volume is.

Thanks,
Martin

Hello Mike,

FV Player 6.4.1 with the fix in it is out now.

Thanks,
Martin

Hello Dennis,

you are probably using some plugin which improves the scores your site gets in GTmetrix. It’s removing the version numbers from the plugin JavaScript file URLs. So when there is a new version of a plugin, users might be getting the old version from their browser cache.

It might be even happening to you and it might be the cause of why the video reload doesn’t work for you, but I noticed you have cache disabled in browser developer tools, so it should not be the case.

Thanks,
Martin